Charged for $180 for something I already told them was broken…read more I came in for an oil change and I told them straight up my windshield washer pump was out and needed replaced. I already knew it was out. I wasn't asking them to "diagnose" it like it was some mystery problem. They charged me $57 for the oil change, then turned around and charged me $180 as a "standard service fee" just to tell me the pump was out and needs replaced... which is exactly what I told them when I walked in. When I brought it up to Kevin (service advisor) and asked what that $180 even covered, he said they might check wires and connections but when I asked what they actually did on MY vehicle, he had no idea. How are you a service advisor and you can't explain what was done, but you're still forcing a $180 charge? Kevin was also rude as heck about it. This is exactly why auto shops have the reputation they do because places like this will charge you almost $200 for nothing and act like you're the problem for questioning it.

Purchased a new truck from Don Lawson back in 1989. Excellent service and delivery of the vehicle.read more

I recently purchased a minivan from Prestige Auto. The salesman who helped me, Denis, was very…read morehelpful and up front with all the details of the van, and treated me very well with my trade-in. I would definitely recommend checking them out!

horrible experience purchased a vehicle vehicle died next day they would not honour warranty…read more.despite having 30 day warranty papers

Katie in the service department was beyond helpful with a service for my mom's car. She went way…read moreabove and beyond with helping my mom get her car serviced. I was sent a video of the car and what needed to be done. I also received a detailed explanation of the costs. Even though the service was not planned, they picked up the car on a Monday morning and all service was completed by 3:30pm the same day. I also felt the costs were reasonable.

My 2025 Subaru Forester from DuTeau Subaru in Lincoln has a critical fire risk issue due to fuel…read moretank pressure. I received an email about this, along with the notice that Subaru did not have the parts to fix it at that time. I've since gotten notice that parts are in, and to schedule a time to get it fixed. That done, after 45 minutes waiting, the rep came out and told me that the part they had for my car had instead been installed on a new car in the lot. (I was told when I made the appointment that it was the last part they had, and they would save it for my vehicle). I was shocked to hear this, as this is a serious safety issue. I am not to fill the gas tank over half full, and Subaru instructed owners to park away from our house if the outdoor temperature rises quickly!! I chose a Subaru over several other vehicles, and now am seriously questioning their commitment to their customers. It seems that customer service should honor an appointment made to fix this, especially verses putting the part scheduled for my car onto a vehicle on the lot. I am currently waiting for them to get more parts in and I guess I'll try again. I am, so far, not impressed!!

What a dealership should be. Honest, efficient, and friendly. I can't rate them high enough…read more Most of my purchase was done via email and a quick phone call. Picking up the vehicle took less than 30 minutes with no-one trying to sell me a warranty or other services. I flew in from out of state to buy this truck and I'd do it again in a heartbeat. A++ top notch service.

refuses to answer the phone, had to come in to see them sitting in their office doing no work…read more Unapologetically unhelpful.

PricedRite auto has an excellent team that looked out for me while I was car shopping. There sales…read morepeople really worked with me on pricing and features. Thank you PricedRite auto!

We haven't bought a car in a dealership in ten plus years because I hate the lets make a deal sales…read moregame that takes four hours, 6 forms of income and the blood of a virgin. This was a super easy process, very straight forward and didn't take long st all. I was able to trade my old farm/family SUV for a nice new to me vehicle. Highly recommend and will be back when we need another car. Tristian and Jay were lots of help. Tell them I sent you.

We just got a car from them the dealership said it passed inspection within two weeks the car was…read moreleaked two quarts of oil the next week the starter gave out and the ties that they put on have dryrot and leaks air when we first agreed on this car they said it had a small oil leak not one the world dump all the oil in two months

Bought my first car from Jared at Anderson Mazda. He was very patient with all my questions, made…read moresure I was comfortable and understood everything, during the entire process. I would recommend coming here, clean building, nice amenities and polite employees.

Isaiah Kottich & Lexus of Lincoln are the absolute best! Patient, kind and very professional, I…read morewouldn't buy a car from anyone else anywhere else. The best cars supported by the best people, doesn't get any better than that!

We stopped in on Saturday "just to look" after a disappointing visit at another non-Lexus…read moredealership where the customer service was severely lacking. Within a couple of minutes, we were greeted by a smiling and friendly salesperson who was extremely helpful without being pushy. She answered our questions and made suggestions and in the end sold us our first Lexus. We are very happy with our experience and would recommend Meg to anyone!

I went in to get a tire mounted to my car on Christmas Eve. Turns out, I had more issues with the…read morecar. Thankfully the amazing staff quickly resolved ALL ISSUES with a few days of my initial visit, and even gave me a ride home when I had no other option (while my car needed repairs). If you're looking for excellent communication, fair prices, and a genuine staff, this is the place to be.

My fuel tank started leaking on a Sunday evening, and so I immediately drove it to 24 hr auto…read morerepair. I knew it wasn't going to be a quick fix, but was still very disappointed in how long it took. At first, I was happy that David, the owner, was going to try to get a fuel tank second hand so it wouldn't have been as expensive. He told me he would have it finished within a week- great! However, a week went up and then another week was added and so on and so forth for about 4 weeks. Turns out the fuel tanks they ordered were delivered wrong and they had to order them again and wait for delivery; understandable but eventually my patience was wearing thin and could tell they were grasping for straws and feeding me bullshit. All the while, they kept finding "new" problems with my vehicle. They said they needed to fabricate a new heatshield, fix the muffler + exhaust, and then they started working on fixing a engine light that needed about $600 worth of work; however, everything they tried didn't work so the engine light is STILL on. Once everything was installed and looking good, suddenly they found a cable that was melted that absolutely NEEDED to be fixed- they wouldn't take no for an answer. That added another week. The people working the front desk were the most incompetent people I've ever met. I would call and ask for an update and they would say "let me get David" just for David to tell me nothing is updated after 15 minutes on hold. One time, I went in to grab something from my vehicle; I asked the front desk person for my keys to get something and they said "let me ask David." I waited around for half and hour for him to pick up the keys (sitting right in front of the front desk person) and hand them to me. The communication was awful. I would call and then they wouldn't call me back. David would call me probably once or twice a week to explain the same thing he explained 20 times to me already. He was definitely over diagnosing my vehicle, which is a common factor in several reviews for this company. I would ask how much it was going to cost, and he would say let me check and then didn't end up giving me a straight answer until a week before the vehicle was finished. He told me it would be done by the afternoon, and then I came to pick it in the evening and then he said it will definitely be done the next morning, but then didn't call to confirm until the next evening. Finally (two months from when I dropped it off) it came time to pay, the bill was $2900. I asked if they did payment plans and David said no we don't really do payment plans, you HAVE to pay up front OR as they were fixing it (that would have been pretty hard because he never told me a confirmed cost). I asked if there was a fee for credit cards and he said no but if you pay up front I'll knock the bill down to $2800. Luckily I had the money, if I didn't my vehicle would probably be one of MANY sitting in their lot. Overall, it felt like my vehicle was being held hostage and I was pressured into agreeing for upgrades my vehicle didn't need. Looking at the reviews, it seems pretty hit or miss. If you have a tire you need replaced, that's an easy fix; but anything else, they're pretty incompetent.