I called to request my windshield to be replaced received text confirming appointment and email. The appointment window was from 12 to 5. My husband took time off from work so that he could be home when they came to repair. Around 4:00 pm I reached out to the customer support they tried to called the technician and couldn't get an answer. They even tried to call the store several times for me no answer. I was told to wait until 6 pm and someone should give me a call or show up. Now it's 6 pm and no call, text or email. So Safelite AutoGlass gets a 0 out of 10 from me I strongly don't recommend. read more

More update on my previous Safelite review: I went to Caliber Auto Glass. My experience was first rate! They were superior to Safelite in every way: way more courteous, better environment, more expert technicians, and much faster service. Please don't waste your time and money at Safelite. read more

Safelite AutoGlass - Auto Glass Services Near Me - Memphis, Tennessee

I was quoted $189.00 + tax to fix a tiny crack in my windshield. Directly across the street, Jack Morris Auto Glass performed the repair for about $100.00 less. I won't be doing business with Safelite any time soon. read more

SIX appointments later, after they rescheduled ME multiple times without explanation, and canceled my appointment out of the system after being fifteen minutes late, I am now at Jack Morris Auto Glass. Last time I was in, they tried to sell me a scratched windshield! I couldn't believe it. Great for mobile repair work, do not recommend for in-store replacement work. Pao The chairs in the waiting room are mostly broken in some way, wobbly arms or cracked seats, bathrooms are mostly clean. The thing they have going for them is they do file insurance for you, *but so does every auto glass service!* read more

Safelite AutoGlass - The crack, grew over time - Auto Glass Services Near Me - Memphis, Tennessee

See all

I had contacted Safelite via internet for an appointment to replace my windshield, and I got a quote first. The price was reasonable, even for out of pocket, so I booked the appointment online, and day of the appointment came, even though they were running late had my vehicle in fast, and within a few hours it was done. I highly recommend this company for your glass needs. read more

The install is high quality. Local folks were great. The corporate process is riddled with discrepancies. Their inventory management and procurement process was not on time. They text beforehand and say "an hour and a half," regardless the complexity of the installation. One thing local folks might do mitigate dissatisfaction is check and see if the glass is onsite and in good condition the afternoon before the appointment date, then call the customer if it's delayed or damaged and reschedule it f required. Would also be a good time to explain longer service time expectations with difficult installs. They were less expensive than the mom and pop across the street. read more

Safelite Autoglass is the most unprofessional establishment I have encountered in Memphis and I have lived here my entire life. The replacement window trim is mismatched and not one person that works at this place can seem to order the correct one. I have been back to the shop 3 times for the same thing to happen and 2 appointments have been made between the hours of 8-12 and no one called or came! They ate up 2 entire days and my 2024 truck still looks like a blind toddler fixed the window. Please stay far from this whole establishment. read more

Safelite AutoGlass - This is the work of Safelite AutoGlass on Covington Pike in Memphis Tennessee. - Auto Glass Services Near Me - Memphis, Tennessee

Always an excellent customer experience. Great communications and everyone is professional. Waiting area clean and easy to do work in while waiting. Keurig machine a great bonus. read more

Let me start out by saying, I've give ample time for them to solve the problem, however after multiple attempt, over a span of a month plus, I've not even so much have gotten a response from Eric, the shop manager or Lola, the district manager. Congratulations to them for being part of the worst management team on the face of the earth. read more

I had a cracked windshield for a long period of time. My insurance deductible was more than the out of pocket cost. I finally decided to call Safelite. My appointment was set. The technician arrived early. He was very professional and prompt. My car looks very goo. read more

I took appointment with Winchester -Kirby drive Safelite, when I showed up there, they told the appointment is cancelled. They never sent text for cancellation, poor customer service. read more

The Covington Pike Safelite Store in Memphis is literally the most incompetent operation that I have ever encountered. In general, Safelite is a horrible company, with theor absurd customer service, poor workmanship, infuriating phone system that makes it impossible to talk to a live person, but the Memphis Covington Pike store takea the incompetence to the next level. I had to have my windshield replaced twice due to incorrect installation, then they scratched the top of my vehicle during the second installation, then a few months later the trim pieces flew off my vehicle while driving down the interstate. After taking the vehicle back to the shop, they indicated that they would order new parts and then contact me for an appt., after about a week I called and they had no record of this interaction at all. Please avoid Safelite, if your insurance is paying, you can take the vehicle to the dealership and get it done right. Safelite is an absolute disaster. read more

I indeed had a great experience with Safelite I scheduled a come to my home repair they came out and fixed the windshield but before that they also sent a picture of the tech as well as his name and number and he called to confirm also showed up on time did the repair took about 15 minutes we gave it a look over and he was gone great job read more

Great experience! I was scheduled for an all day appt, but my car was ready In about 90 minutes! The technician handling my car was very friendly, explained what he was going to do for my windshield, and they even vacuumed the front seat out a bit which was great since I travel for work and it's usually a mess! Thank you! read more

Smash & Grab window damage in Peabody Hotel self parking garage? Go online now to book your window replacement at SAFELITE Auto Glass on Winchester Road, Memphis, TN. My husband's F-150 pickup and my GMC Yukon were parked next to each other in the Peabody Hotel self parking garage when thieves broke a window in 8 autos not long after midnight. The hotel called our room at 2am to notify us of the crime and that the police were arriving so we needed to go to the front desk. Two hours later we returned to the hotel room. My husband's previous experience with SAFELITE on Winchester Road was a 5 star experience due to the high quality work, friendly & knowledgeable staff, prompt repairs, and great value for the repairs. Today's experience by both my husband and me is another 5 star rating!!! read more

If i could give zero stars, I would. I scheduled a repair for a cracked windshield and they were able to quickly find an appointment to meet my schedule. The first Tech was kind enough to ask if I would be willing to accept a scratched windshield because the scratch was small. I declined and was told to return the next day. I returned and they still installed the scratched glass. I had to drive back to the shop (6543 Winchester Rd, Memphis, TN 38115) because they wouldn't answer my calls. This time they scheduled for a Tech to come to my home at 12 PM. I waited until 5 PM because they provided me a window and it was a no call, no show. I contacted the customer service line and they advised that the Tech stated his jobs were cancelled for the day and the office was supposed to contact me. They then stated they made a note in the system for someone to call me back. And yep, you guessed it, NOTHING. Two weeks later, I still have the same brand-new, scratched glass in my car. read more

No Contact, No Glass, No Service. This is by far the absolute worst customer service I've experienced in a long time. I waited the entire 5-hour window for my appt, patiently! I finally called to see if someone was coming. Someone checked with the technician and told me they were to contact me a while ago because my window never came in...WHAT? Will NEVER use Safelite for window replacement. What a joke. read more

Made an appointment 3 weeks out. Dropped my car off for a 9am appointment, was notified at 10:45 that service had started. Still not ready at 2pm. Was told that the windshield was installed but calibration was still not completed. I didn't expect to spend most of the day getting the windshield replaced especially when I had a early morning appointment. read more

I've been here several times over the years, and if you need some minor chips repaired in your windshield, this is a good choice. I've set appointments every time and I've never been forced to wait. read more

I can't speak positive on Safelite anymore. This will be the 4th time I have had to take my car back over for windshield replacement. First visit they did not have the parts. Second visit needed your with the trim coming off my windshield driving down the highway. Third visit no parts, and did not bother to call to setup the 4th visit which I had to get the date off the website. This visit I have to reschedule as they put it during a week I said I cannot come as I'm out of town on business. If I could go to someone else to get this fixed I would, but it's under warranty. read more

I've been to this Safelite a couple times for repairs. It was quick and easy. You schedule online and get an appointment a day or two later. It was nice because they seemed to be open on Saturday at one point despite what their site says. But after this third attempt I won't be going back. Last Monday, I got a chip in my windshield. I went online and worked through scheduling. No appointments. No appointments in the near future, the far future, or ever. Not a one. The closest place that could get me an appointment was Jonesboro. Uh?! I tried calling but apparently Safelite prefers to have the robotic voice tell me they only make appointments online and not pick up their phone. So I wasted a day. Then I couldn't get into a local shop for a few more days. Then my windshield chip spread resulting in a new windshield. Thank Safelite. Don't bother since apparently they won't make appointments, don't have appointments and apparently shouldn't bother having a phone number since it's not going to result in you talking to anyone. read more

Made an appointment with Safelite Autoglass in Memphis, TN located on Winchester Blvd for 2 pm. Dropped my truck off at 1:55 pm and had my wife pick me up to do some shopping during the windshield replacement. I returned at 3:25 pm and my truck was still in the same parking place yet to be serviced. Needless to say their appointment system is worthless. I retrieved my keys and left. Will use home service by another provider. read more

The first time they were supposed to come out, they cancelled and said that they would fit me in later that day and would call me. They never called to reschedule and I had to go online to schedule another appointment. When I schedule the next appointment (nothing available to 3 weeks), on the day that they were supposed to come, the rude dispatcher (Jennifer) told me that they would not be coming out as my glass arrived damaged. They did not call me until 3 hours after my appointment time. She put me on hold and I ended up having to hang up because of the long hold. When I called back, Jennifer was RUDE and basically said that I was impatient and had a major attitude. I ended up calling back and cancelling the service as I was pretty much done at this point. I ended up going with Jack Morris Auto Glass Instead. If you value a company that keeps their word and has good customer service skills, I don't recommend them. read more

I had a small lessthan probably 1-2 inch cracked in my windshield. The tech was timely and friendly but after 173. 00 and maybe 15 minutes of work it looked the same as it did prior to being supposedly fixed. Would not recommend safelight. read more

My husband called and said a rock had hit his windshield on the way to work and a crack was rapidly spreading. Not knowing where he would be parking at the Crescent Building I arranged for an appointment the following day. The staff there was great and the work took about an hour and a half. While waiting I had a nail removed from a tire and patched at the neighboring tire dealer since I had arrived about 20 minutes early. My husband told me the tire had been leaking after I called about the low tire light! Obviously it had an object lodged in the tread since it wasn't visible in the side wall. I wished my husband spoke "car" but he simply has no interest. Fortunately I do and Safelite is a company that has locations in every state no matter where we move. If you book an appointment and get a quote online print out the quote or take your cell showing the emailed quote so they can honor the price. My deductible is $250 and the charge was less than that so I did not make an insurance claim. They tried to charge me $260 but when I whipped out my online quote I got the lower price of $210. read more

Second time I've had to take my vehicle to their shop to fix two different glass issues and they were fast, very personable, went above and beyond to ensure the service repair was perfect, came to my location on a simple follow up, and even fixed a piece of trim that was not their responsibility. Highly recommend them. read more

I wish I could give this place 0 stars. I had two luxury cars with windshield damage and scheduled mobile appointments on March 2nd. The appt. was rescheduled to March 30th, then cancelled on the same day, only to be rescheduled nearly a month later in mid April!!! Totally unacceptable! No manager was available to even hear my grievance. DO NOT USE THIS COMPANY!! Even if you schedule, they won't honor the appt.! read more

i was given a quote for a mobile service of $400.00 and when the technician called the day before, he said it would be $1000! I certainly wouldn't trust these guys. Use a local company. read more

I have had my windshield repaired twice and the experience has always been pleasurable. The technicians are prompt and courteous. Unfortunately I was hit with an object that cracked my windshield and to the rescue came Tech Alex. Alex was great! Again, prompted and courteous. He replaced my windshield with such precision. I never realized how much of a process it is to replace a windshield. I am extremely please with Safe lite service and quality of work. Don't hesitate to call them for your auto glass repair or replacement. #onesatisfiedcustomer. #AlexRocks!! Margaret read more

Alex replaced the cracked windshield on our car. He was on time for the appointment at out home. He was masked and maintained social distancing, yet he communicated the process and kept me updated, during the process. In less than an hour, the work was done. Excellent service!!! read more

Great experience- Winchester and Kirby location. Every single person, top notch- thanks!!

I had a good experience here. I came for a windshield replacement. Made my appointment through my insurance company online and they got me in in about 1hr 15min. No issues with my appointment or the repair. I would come here again! read more

After storm damage ruined the windshield on our Kia Soul, we began getting price quotes for a replacement. Not only did Safelite have the best price, they also were the only option for a tinted top band on the windshield. Easy scheduling and paying online were a breeze. And the best part was our Technician Matt who followed our no contact service request exactly per our instructions. He was Awesome! Two weeks later and the windshield (and replacement wiper blades) are Perfect. Will definitely use Safelite for our future auto glass needs. read more

Our window unfortunately had to be completely replaced but our technician, Jarvis 1873376 was fantastic. He did a great job and was very nice. Definitely would use again and ask for him. read more

I have been waiting for two weeks to have a windshield replaced. The tech never called. When I called. They stated over the phone, that I have been rescheduled. With talking to me. Very bad service. They will not have my business in the future. read more

Great-if-spendy auto glass repair. Technician came right out to my car at the office and did an interior clean in addition to my repair. All-in about $130 for the repair, outcall service and material to fix my rock strike. The repair has a warranty for the value of the repair itself towards a new windshield should a crack develop. All-in-all satisfied. Local non-national vendors will do it at half the cost however... sans-warranty (wish I could remember who I used last time!). read more

I made an appointment with them and arrived about 30 minutes ahead of the scheduled time. They were ready for my car and while my wife and I had breakfast, I received numerous text updates from them telling me about their progress and pick up time. Everything was completed as instructed. read more

Really disappointed with Safelite. I had an appointment to install a new windshield. They gave me an installation window from 8am until 5pm. I waited around all day and didn't hear from them. I called them around 3pm and was told they were on the way. They never showed up and did not call. I called the following day and was told that they had to order the windshield (which wasn't expected to arrive until the following week). They scheduled a new appointment for the following Thursday. I called 2 days in advance to confirm the appointment and was told the appointment was on Friday (when I had planned to be out of town). Told them that wouldn't work so they moved the appointment to the following Monday. Hopefully I get my windshield sometime in the future. read more

I will recommend Safelite to anyone who needs glasswork done. Easy process Professional. Affordable price read more

I have used safelite several times over the years and am always pleased at their professional service and products.