In short order both our cars needed windshields. This franchise did a pretty good job. The owner was more knowledgable than the person on the phone, which detracted a bit from the experience. But I'd use them again. read more

I had my windshield broken twice in six weeks. The first time it took all day and much higher price than Safelite. Their staff was great customer service and done within an hour. I highly recommend! read more

I scheduled an appt. with them and gave them my contact info. Meanwhile I found out that they were the most expensive so I cancelled and got someone cheaper. Since then they have been sending me SO MANY texts and emails asking me to come back and offering a discount. I asked them 3 TIMES to stop spamming me and they won't!! They also tell you you have to buy new wipers from them or you void the warrenty. The other company who replaced my glass told me safelite has the worst reputation. The guy fixing my glass used to work for them and quit they were so bad. He said they have a deal with Bosch windsheild wipers so they hard sell them. You only really need new wipers if glass fragments got into your wipers. You usually don't need new wipers. Do yourself a favor and find a different company so you can save money, not get spammed forever, and deal with someone more reputable! read more

Appointment was easily booked online, and quick to set up. There was a hitch in the type of glass ordered, but Ryan, my service guy, was a magician in getting it fixed. Not only did Ryan do a fantastic job replacing the windshield in my F350, he took care of the issue with the billing and got my truck done as promised. Anymore, I am amazed now when I receive good customer service, so today, color me amazed. Ryan was courteous, showed up early, friendly, went way out of his way to take care of me, and truly a fantastic rep for the company. The only thing that outshined his skill in doing the job was his positive attitude and willingness to take care of the customer. As a small business owner myself, I am always impressed when I see or receive excellent customer service - and today was truly a great example of what it should be. Good price, great job, epic customer service from Safelite Placerville. read more

I would give them a 10+ if I could. Best service ever. If you need a chip or a full windshield replaced go here. Manager and staff is beyond wonderful. Highly recommende. And the cutest puppy named Kahula. read more

Ignacio did an amazing job replacing the windshield on my Eurovan. He went above and beyond to make sure I left completely satisfied. I highly recommend this Safelite location don't forget to ask for Ignacio. read more

Safelite AutoGlass - Auto Glass Services Near Me - Placerville, California

This location use to be Breaker glass but it looks like it was bought out. I was in there today getting a windshield replacement on my Lexus and was happy to see a lot of the same fantastic employees were there as I was familiar with their exceptional workmanship and was a little nervous about having to use a new company! Thank you once again for doing such a fantastic job and hiring and keeping on such amazing employees, it really pays off! read more

Do not take your car to these guys. It's hard to get an appt and their service is not as great as you would expect. There are a lot of details as to what happened with my situation. I'm honestly so pissed now that I wouldn't take my car back to them if they paid me to. read more

Well it didn't take that much longer for the screwy pigtail soldering jobs on both the defroster connections to finally break. Good thing they give a lifetime warranty because that's how long it will take before they get this right. DO NOT RECOMMEND THIS PLACE. read more

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I can't really fully review as they haven't arrived yet. They gave me a four hour window frame (8-12) and later texted that it would be 2:30 and they changed technicians. So plan to take the entire day off to get your windshield replaced. Also, buy your wipers somewhere else. I am sorry, but $65 for wipers doesn't cut it for me. read more

***AVOID*** Reach out to a local Auto glass repair. I went in for a chip on my windshield that was about 1inch by 1 inch and it came out with a huge crack in the windshield. Then get told I would have to pay my $500 deductible from insurance to have the windshield replaced or $300 out of pocket for after market windshield. I went to Mikes Auto Glass who drove out and replaced my windshield in 30 minutes for $195. This place is a joke. read more

Safelite AutoGlass - Before Safelite small chip - Auto Glass Services Near Me - Placerville, California

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great customer service, I received one quote online and one on the phone and then received an email with another discount. so when I came in for my appointment I talked to them about adjusting the price to my e-mail promotion. They did honor it and gave me an additional discount but then explained to me that online does have better promotions and even prepaying gives you another discount! so book online AND pay online. you will get the better price doing it that way. Then at least if they see the breakdown of cost and there is a promotion they are doing in store they will be able to help you better and get you the best price that they can give you. read more

We had two defective windshields installed on our Tesla Model Y at this location. Both the windshields had scratches and stains that couldn't be removed. To their credit, they offered to replace them for free each time. We got frustrated with the process after the 2nd defective windshield and we dragged our feet on scheduling the 3rd replacement as we don't live nearby, and it costs us time/money to drop off car, take time off work, get a ride their and back, etc. Fast forward a couple of months, we call to schedule the replacement for the 3rd time, and now they won't honor it. They say we waited too long to schedule. Our fault for trusting them to honor the offer and waiting a couple of months. On another note, we got a windshield for our Tacoma truck replaced at this location in between the 2nd and failed 3rd replacement attempt for the Model Y. They returned the truck to us with dirty install tools left in the cab that they must've forgotten. Some of these were sharp and could've caused injury. Will choose other Safelite location for future service. read more

I never received the automated survey but I wanted to extend my gratitude to Marianne. She was prompt, professional, and friendly! Thanks again. read more

These guys run a very tight schedule so get here early or On Time! I arrived a little late unfortunately . About 10 minutes. They told me that they have someone slated for every hour but he would try and get it done ASAP. Then he jumped on it quick and was working fast. Impressive! The facility is located in a business park and is very clean. They have a small waiting room that has a self serve cup of gourmet coffee or tea waiting to be made. A nice touch I think everyone can appreciate. Jessie was working on my car and was very professional and courteous as well which always makes the experience so much better. They said it could take up to an hour and a half to do the job. Jessie did it in 45 minutes! What? That was lightning fast! Yes this place may not be the cheapest place in town to get your windshield done but the quality and professionalism at which they perform their job is unsurpassed. Thanks Jessie and Safelite. read more

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I scheduled an appointment at my place of residence to replace my 1966 c10 truck windshield, but once the tech showed up right on time he suggested the it would be best to take my truck to the shop on PICO Rivera I agreed and reschedule to a later day and time on that it was convenient Once I arrived at the Pico Rivera shop I was right away greatted and checked in.once the techs began to work on my truck they were extremely professional super hardworking techs including the manager came out and make sure all was done to perfection, in fact the manager him self partake on assisting towards the installation on windshield. Overall for me it's a 10/10 excellent experience The installation on that type of truck it's not easy, but the outcome of the hard work of the techs It shows because it came out Excellent. Overall from the front desk to the back shop and manager FANTASTIC. Please do your self a favor wether you have a classic or new vehicle give them your. Business Awesome customer service and real professional. read more

Safelite AutoGlass - Auto Glass Services Near Me - Placerville, California

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Had to have my windshield repaired and the staff at the Placerville store were fantastic. Had it replaced and my cameras calibrated in two hours. They kept me updated every step of the way. The last place that replaced my windshield took twice as long and left tabs at the dash and window. I whole heartedly recommend this professional kind staff. Thank You! Shani Pence read more

The only reason I am giving this a 4 start rating is because of Jade Parker, the Store Manager of the Placerville, CA location. Let me explain. My niece is 16 years old and three months ago we purchased her first vehicle, a 2004 Honda. Within a month or so her windshield cracked from the driver side to the passenger side and was unsafe to drive. I scheduled an on-line appointment to have her windshield replaced here at my home on Thursday, July 24. I received an E-mail stating that Zavier would be here between 1:00 p.m and 5:00 p.m. My niece, my husband and I were home all day waiting for the technician to show up. Around 4:00 p.m. (I was a bit impatient) so I called the Placerville store and was told that we were definitely scheduled and that the tech was coming from Folsom. Well, Zavier never did arrive nor did he call and explain why. I called the Placerville store at 5:30 p.m. (surprised someone was still there) -- and the Manager, Jade Parker, answered. He said he did not know what happened but that if it was okay with us he would come to our house on his Harley, pick up the Honda, take it back to the shop, and install it. It was okay with us and that is exactly what he did. He arrived here at approximately 5:45 p.m., picked up the Honda, took it back to his shop, installed the windshield and was back here before 7:30 p.m. A thank you doesn't seem adequate. He went beyond and above to resolve our problem -- it was just unbelievable that he would do this for us --- I know he got home late for dinner that night. Thank you so much Jade -- I hope your company appreciates you ...... I know we do and I don't hesitate to tell everyone this story and what a great guy you are. Sincerely, Arlene Goodart read more

This is my 2nd experience with Safelite, the 1st experience was good. On 5/25/2022 I called in to schedule a replacement windshield as mine had cracked from a rock chip. My first negative experience was the automated circle runaround that didn't allow me to speak to someone, I was driving and needed to chat to answer some basic questions. Once I finally spoke to someone and let them know I needed a new windshield she said it was covered under warranty from my previous replacement. Shocked of course so I asked her, "this warranty includes rock chips and cracks"? She responded yes and transferred me the the warranty claims department. Now, I am thinking this is awesome since there will be no claim to my insurance company. That was not the case, in fact after waiting for another 10 minutes for this agent I was quickly returned back to the original department for my claim. The gentleman that took that call was very helpful and apologetic. But of course then there was a system crash and all of the information provided was somehow not saved, so he asked if he could call me back. As promised he called me back but the appointment I wanted was gone so we had to reschedule. My new appointment window was 8am -12 pm today, after waiting for 4 hours and 15 minutes I decided to call and see what's going on. I am now told, my windshield didn't make it in time for my tech and it came on a later delivery truck and that he would be at my house sometime after 2:30. No call, no heads up, no text, no firm time, nothing. (I received a confirmation text the night before) Its no big deal to waste 6+ hours of my time right? The installer shows up and says he can't calibrate my camera because the truck is lifted...the funny part is they calibrated it in 2017 and the truck sits exactly the same....I called Reliable Auto Glass and they laughed and said that they do it all the time...Rescheduled with them... DO NOT US SAFELITE read more

My wife was driving, stopped at a red light waiting for the green arrow to make a left turn. She hears a quick sharp pop of something that hits the windshield. What was it? Well, let me say this. It's amazing how one small flying pebble could hit the windshield of her Ford Edge with enough force to damage it. After a few phone calls to auto glass shops, I was told the fine line 8 inch crack was beyond repair. We needed to replace it. We decided to have Safelite Auto Glass install a new one at a total cost of $245. Having 65 years of service and serve more than 4 million customers a year, I felt comfortable and confident with our choice and arranged a Saturday morning appointment. While I relaxed in their small clean waiting room, technician Jashua precisely installed a new windshield in 45 minutes. Safety and peace of mind knowing your loved one's are driving a safe vehicle is crucial. If you have a damaged car window, I would recommend Safelite. read more

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Was driving on the 60 freeway heading eastbound when a big rig propelled a rock through my front windshield. I called safelite, asking for a quote and the representative I spoke with over the phone was very helpful and directed me towards the nearest safelite to me, being this one. I was greeted and helped my Mr. Edmund Alvarez, who was extremely knowledgeable, professional, and made me feel at ease every step of the way through the troublesome process. Thank you Edmund! You are awesome! read more

Replaced my windshield on my car. Noticed that the new windshield has a lot more glare (reflecting from dash) than my old one. Rather annoying. Otherwise, the workmanship appears good. Took about 2 hours to install with specific time appointment. First time I came by with a "drop off" appointment, they said I had to leave the car for the entire day. read more

Excellent repair on rock-damaged windshield. Jesus clearly explained the process and possibilities for repair or replacement prior to the process. Friendly, quick and thorough experience! Hope I don't have to go back, but I'll know where to go, if the need arises. read more

Update!! Technician Matt totally turned my opinion around. 5 stars for the customer service. He apologized and the repair looks absolutely great! I will definitely be referring this service. WAIT TIME IS AWFUL!!! Arrived 10 minutes early for a 3:30pm appointment. Was told by the friendly receptionist to take a seat in the lobby and she would let the technician know. I was then promptly forgotten until I asked about continued wait time at 4:10pm. Technician came out to my vehicle and said it'll take 10 minutes to make the repair. Let's see how it will come out. read more

We had a technician come to our home to replace our car windshield. He was nice enough, but incorrectly installed the windshield. He told us that we'd need to take it into the shop, as we would need 2 technicians to properly install another windshield, that it would take an hour or less to install it. We not only took time away from work for a Friday appointment at our home, but then had to set aside time to take it to their shop on a Monday morning. I was told to arrive 10 minutes early. I arrived at 8:50 and the office worker said it was going to be 1.5 hours. I had no way to leave, so I waited ... and waited... people that came in at 10:00 had their cars back before me. I approached the office worker to explain to me what was going on, because over 2 hours had passed, and when I checked on my car... only 1 technician was replacing the windshield, when I was told that they needed 2 to get the job done right. The office worker... said that it takes longer due to calibration and threw his hands up. I explained that I understood that, but y'all already messed up 1 install and now it's taking much longer than you explained it would. I didn't mention it, but I was worried they messed up again. I said I've been here since 8:50 and it's now after 11:00.... He said "Good!" ...Unbelievable! I will never use this place again!! I've honestly never had customer service that was so bad!! The windshield seems fine, but could never support this business because of this employee. read more

Short version: Safelite AutoGlass Placerville is an honorable company that stands behind their work with the lifetime warranty. Service was instantaneous and top quality. This is the company for auto glass replacements anywhere in Placerville. TLDR: I got a crack in my windshield and was looking for a local place to get it replaced. Safelite AutoGlass has a simple website with the ability to get an estimate and schedule an appointment. I filled out the information about the car and immediately got the estimate. No dancing around pricing on the estimate. Very honest and reasonable price! I scheduled the appointment online to bring the car to the shop. There was another option for technicians to come to the customer's house. They messaged me with a reminder about my appointment. During my appointment: As soon as I got to the shop Jade Parker (store manager) explained the replacement process, showed me the new windshield and Kevin Kane (the tech) started working on my car right away. I was out of the shop in less than an hour. The car came out good as new! I am very happy with the results.0 Safelite AutoGlass in Placerville is incredibly responsive, accommodating, and professional. I will be a customer for life because of the shop's great customer service and top quality work. Thank you Jade and Kevin! read more

Safety auto glass repaired the windshield on a 2017 Buick Regal and did not reconnect the remote key and tire pressure monitor. They should know better. This wound up to be a costly repair. This was after they did a spot repair to the windshield and it cracked resulting in total windshield replacement. I recommend staying away from this place. read more

My installers name was Alex Santiago, Kept his appointment as scheduled, but when he got here he pointed out that my windshield had a problem with its retainer it was torn from one corner slightly.... but he seemed to go out of his way not to do the work, he built a case to plead to his manager so that way he wouldn't have to do the work.... I knew right when he got here that he didn't have the passion to do his job I felt like he just collecting a check... I'm guessing he gets paid hourly so whether he does a job or doesn't his check still comes out the same..... Anyhow he said he couldn't do it so I asked if I can just purchase the windshield so I can take it downtown and have somebody install it... he asked his manager in his manager said no.... so as he started collecting the windshield removing my retainer from it... he dropped and shattered the brand new windshield that they refused to sell me shame on them.... The system is pretty convenient you order these people with the app that show up with your glass just know they will not go out of their way for you... read more

Safelite AutoGlass - The guy who couldn't get the job done - Auto Glass Services Near Me - Placerville, California

Safelite came out to do a windshield repair 10 days ago and my windshield is now unrepairable. I emailed them 7/29/20 with no response. Quick to get your insurance money, but when the job was not done correctly slow to respond. Sent pics in of my windshield when it was about 4 inches long, now I wake up this morning and the crack had now grown to about a foot long. Quick to get your money, slow when there is an issue. Can't even talk to a live person, everything through emailing. I know we are going through a pandemic, but that is not an excuse to treat customers like they don't matter. Repair process was too easy, but the post repair experience was aweful. read more

I decided to contact Safelite because I saw their ads on television so many times that I figured they could be trusted. After logging onto their website I noticed they had an office in Pico Rivera so I called, compared their prices to two other quotes I received and booked an appointment. Their prices were the best and their office was much more convenient so it was a win win situation for me. I was quoted a little over $350 for both windows to be replaced and installed. Not bad. I had my drivers side window and the windshield of my dad's pick-up truck replaced after someone vandalized his truck. You can see the pictures of the broken windows in this post. I didn't take any after pictures but the windows came out great. Like factory brand new kind of great. Anyway, that's aside from the point. Back to the review. Well, my appointment was at 9am and I arrived at 8:45am and checked in. After waiting 45 minutes to finally have my car looked at, I was told it would be two hours to fix. So I decided I would go home and come back. I received a call about 11am and was told that there was rust beneath the old windshield and they would have to try and scrub it off before they could place the new windshield on. Something about the adhesive not being able to stick on rust. Understandable. They were able to get the rust off but if it was serious rusting I would have had to take the truck to be repaired at a body shop so they could remove the rust and fix the area where the windshield would be placed. I dodged a bullet with that one. At about 3pm my truck was ready. I picked up the truck and both windows were great and the job was complete. Now, when I say they are good but not great, it's because after I took the truck home and inspected it a bit more, I noticed that there was broken glass from the old windows still in the cab of the truck, on the floor, on the seat, and in the door - you could hear the little bit of leftover broken glass when you closed the door. I thought that maybe they would have at least vacuumed the glass from inside the door but apparently not. At least I was able to vacuum up the broken glass from the inside of the cab. Still a little disappointed about the glass in the truck door but I can live with it. Otherwise, they are definitely worth the money. read more

Safelite AutoGlass - Before Pic - driver's side window - Auto Glass Services Near Me - Placerville, California

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Woke up and go to my car only to find some POS decided to break in and steal something of zero value. So I call my insurance and they send me to Safelite and to be honest I was kind of disappointed because the earliest time was 2 days away. But the helpful people at customer service said just go in and they can temporarily put a crash wrap to at least help seal your window and keep the water out. So I go to the nearest Safelite location, explain my situation and why I was there and the lady at the window was able to squeeze me in for a same day appointment which was just awesome. She was so helpful and made my day. Extremely happy and can't say enough. Thank you so much. The work was delivered on time, they cleaned up all the glass. Hope I don't have to go back but if I do, definitely coming here. read more

Safelite AutoGlass - Woke up and on my way to work and saw this. Called Safelite and my car looks great. - Auto Glass Services Near Me - Placerville, California

Replacing the windshield is never pleasant, however having professional and accurate made this experience easier to complete. As their slogan says "Safelite repair - Safelite replace. read more

You would think that a company that only does windshield repair would know what windshield to order for your car. Well I'm on my 4th service call now and they still haven't brought the correct windshield or parts to install it. Needless to say I went to Absolute auto glass and had it done right the 1st time. Would not recommend Safelite on Placerville Dr. read more

We got in same day for our semi truck. A huge job, it was a reasonable price and they were quick once they got someone on it. I made an appointment, but they didn't have anyone to help me until well after 11. They took money off because of the inconvenience so I was super appreciative. I would definitely suggest this spot. It's a warehouse so they most likely have your windshield. Scheduling online is a breeze and makes life simple when you're most like already dealing with so much! read more

Astonishingly bad - both the install quality and the service. Seriously, you'd have to make an effort to be so bad. Had a windshield replacement done at my home. The installer not only did a crap job on the install but left tools and trash in my garage and in my car. Getting the replacement windshield replaced was a total CF. Took forever to get done, and was only a slightly less crappy install. Stay away from Safelite. read more

This place is awesome!! FAST service!!! They even cleaned the inside of my car. I'm so thankful for this place!!!!!!!!! Literally the Best place to get your broken windows replaced read more

My car is done, I see it outside. I'm told to take a seat and I'll be helped immediately. I've been waiting 15 and no sign of help from any of the employees that are here. The 1 person at the is bs'ing on the phone. I patiently wait (angry as fuck though) and finally an employee comes out and says he was in the restroom. Really!!!! Anyways, I get my car back and the inside is filthy, you can see black grim and dirty hand prints everywhere. I was waiting for my email survey to vent bent nothing came. Probably means they don't care. Anyways, I'll never use them ever again. read more

My windshield got cracked in a parking lot and I had to have it replaced. Geico recommended Safelite, and I opted for the Mobile Technician service. Kim was my technician. He arrived right on time and was very efficient, friendly, and professional. These guys are very busy and have a lot of clients to assist daily all over the Los Angeles area. I was really impressed with Kim's service! read more

It was difficult to decide to do any work during COVID, but I needed to replace a cracked windshield on my husband's truck. Safelite provided awesome work along with friendly and respectful service! I would highly recommend them. read more

Excellent service on two vehicles, one that needed window replacement and the other window repair. I received text messages and emails about the appointment time and when the technicians were on their way. Both technicians were courteous and very efficient with their time. I love the convenience of them coming out to my house to do the repair. They even repaired a window molding issue I had from a previous repair and their lifetime guarantee meant I had to pay NO out of pocket money. Overall, it was a great experience. read more