This is a great place. Honest with an old school hometown feel. I come here for all auto repairs a…read morecan't do in my own

Always helpful, if they can't repair your car, they will refer you to someone who can.read more

I definitely recommend this place. Awsome customer service and they polished up the head lights!…read moreDefinetly will come back and recommend!!

Had to have windshield replace due to small rock with cracking. They had to order the glass which…read morewas from the manufacturer and took 3 weeks. I understood, no problem. Glass comes in, appointment set and job completed, until....., After installation, tech comes out to tell me their equipment can't sync with manufacturer for camera use and I need to sign a waiver of liability in case the equipment may be dicey! Said it was issues on the manufacturer's side. Call insurance telling me not to sign anything then called the manufacturer who said their syncing system was working and that sometimes they get calls saying this because the glass company does not have the technology to work on the newer autos. They suggested I go to the dealership to get everything back to normal, WHY WOULDN'T I GO TO THEM IN THE FIRST PLACE. They closest dealers is 2 hours away and I responsible for cost! If you have a newer vehicle, think hard on where you get glass repaired or replaced!

This location is honestly top notch. Had an unexpected rock go through my windshield on a Monday,…read morethree hours from home. Brandon (store manager) and his team bumped me up a couple days to get me taken care of. Don't hesitate to give these guys a shot!

That whole process was easy. I dropped my car off at 9 picked it up at 12:30. I replaced the bad…read morewindshield with a new one that was OEM. The staff was friendly and courteous and did quality work. What more can I say? It's a windshield replacement.

Needed front windshield replaced. Made an appointment a few days away, and drove to Lexington…read more Arrived at 12:45, they had said it could take 1.5 to 2 hours. So we walked over to McD's for a snack. When we returned, it was done! Less than 45 minutes, as it was a simple installation on a 22 year old truck. From the time I made the appointment, I have received 4-5 emails, and 3 phone calls about the job, explaining everything, asking if I had questions, and instructing me on how to file an insurance claim. I am SO impressed.

Safelite installed a replacement windshield in my car about a year ago. A couple weeks ago, while…read moreadjusting the mirror, it fell off. It took a chunk of glass with it. I scheduled warranty service at the Charleston, WV store. Shortly after dropping the car off, the manager confronts me, telling me that it was clearly knocked off. Refused service. When I explained what happened, he looked at me and said "that didn't happen." They installed cheaply made glass, then provided cheap service. Avoid them at all cost.

I had a passenger window put in my trax Chevrolet today. The guy was respectful and friendly…read more The only problem I had was the glass that was on my driveway after he finished that he didn't clean up. I would think they would put a cover on the ground to catch the glass as he was working.

Need Driver side door window replaced. 51' Chevy pickup…read moreNo help from Safelite That's my baby! 13 years, work in progress

Worst experience ever. Stay as far away from this place as possible. I would literally drive out of…read moretown to go somewhere else if I ever have to have another window replaced. It took over 5 weeks and 8 different appointments to finally get a windshield replaced properly.