Had to get a rear window replaced on dodge Ram 2500 had a Saturday 8am appointment dropped it off the night before they were done with the install by 8:30am. The representative stated they came in early so it was done earlier than expected. Help me out with picking it up since wife had a previous priority out of town. Very appreciative for the early completion. read more

Safelite AutoGlass - Rear window replacement - Auto Glass Services Near Me - Stroudsburg, Pennsylvania

Walked into clean, spacious, empty waiting room at 8am, and Gomer Pyle is blasting so loud on the TV, it was derailing. Walked up to service counter and the man on phone didn't make eye contact with me. When he got off phone he asked me something but it was impossible to hear him behind the glass with Gomer Pyle and his sergeant blasting on the TV. I surmised he was asking my name. He queried his computer for a little while, and then asked for the keys. I asked if I could turn down the TV, he made a dismissive gesture with his hand, and said something but the TV was too loud to hear him. I turned the TV down with the remote lying by the TV. The waiting room has a fridge full of complimentary drinks like juice, water and some canned drinks. And there's coffee and candies too. Large, clean ADA accessible restroom. All business. No greeting or smiles. If you're on the phone and a client comes in looking at you while you're in the phone, make eye contact, give a quick smile, hold your finger up and mouth "just a moment". It takes 2 seconds and assures the client you are next. The service took just over an hour which was very reasonable in my opinion. read more

Safelite AutoGlass - TV and complimentary refreshments. - Auto Glass Services Near Me - Stroudsburg, Pennsylvania

The installation of the windshield was ok, but the service after that was horrible. I have a 2025 subaru and a rock cracked my windshield called safelite took a month to get the windshield which wasn't a problem, but after they installed it my sensors were not working called them they said bring it back in to which I did. Picked it up and the serviceman I asked was everything working he said yes he took it for a drive and all sensors work. Got out to my veichle and drove and the sensors were not working I called them and he was RUDE, he said we hooked it up and all sensors were working and he took it for a test drive (which he lied, see subaru you can see how many miles, last trip, ect on the app) I told him its not working, then he proceeded to tell me ypu have to get up to at least 50 which is also a lie. I told him they are not working and his answer was "what do you want me to do?" Put my car back in tbe same way I gave it to you, I asked for a manager he said mondsy from 830 to 430 and the phone went dead. I took it down to subaruwaited for a tech snd he said did you check yoir dashbard? No clue what that meant but he went out into my settings and it was TURNED OFF, so safelight lied to me about it was working because it was off. I called the manager Monday and they still said it was working when I left the facility. I would not recommend this place to ANYONE. read more

Safelight. You can't even talk to a rep. I used my vin to set up the repair, but once at the Stroudsburg shop, the reps behind the desk were no help. The shop had the wrong windshield. Waste of time. read more

Best experience I've ever had when it comes to having something on my car repaired or serviced. Staff was professional and customer friendly. Daniel (my tech) was excellent and took care of everything while getting me out in the time promised. Hopefully I don't need to get any more windshields replaced but if I do, this is where I will go. read more

My husband had a stone/rock damage to his windshield. The crack was roughly the size of a quarter and luckily (?), the crack was not all the way through the glass. I'm really not sure that he might have been better off if it HAD been all the way through. Anyway, Safelite SUPPOSEDLY fixed it but the damage was still visible. To my way of thinking, this was NOT a fix! With this damage still being visible, the car's value has been lessened because big as life, you could still see it. He went to another repair place and they would not touch the windshield and made it perfectly clear that what had been done was an inferior job. They would not be responsible for trying to fix someone else's poor workmanship. I can only tell you that some years ago I had a similar problem. The size of the damage was about the same -- the size of a quarter and the crack was not all the way through the glass. A repair person came to my house and had some type of drill that was round and the drill bit end was no larger than a 50 cent piece. It reminded me of the kind of drill you use to drill through a door when you need to install a lock. Anyway, the damage was repaired and you couldn't even see it; it was invisible. I would not recommend using Safelite for anything. It's a franchise and it seems like they just do not know what they are doing. Horrible workmanship and they don't stand behind what they do. My advice? Go elsewhere! read more

The put the front windshield off center on my Camaro and chipped the paint . Sloppy work.

Had a small chip in windshield with a small crack (about the size of a dime). The tech came to the house and within a very short period of time informed my wife that the crack wasn't able to be fixed/sealed. I spoke on the phone with the tech and he said the resin didn't take to the crack and in the same breath that the windshield needs to be replaced. Now mind you the crack is smaller than a dime and not in the immediate field of view, it'd pass a PA state inspection easily. A quick Google and I realize that this is fairly uncommon, given they ask if the crack is smaller than a dollar bill before they even come out to fix it. But any way just my luck to have the one windshield that can't be fixed. I tell him no I'm not replacing the windshield so on so forth. I get home and look at the chip/crack and somehow between the time of him doing whatever it was he did and the vehicle sitting in the driveway for an hour the crack is now well over the size of a quarter! Needless to say, I will eventually be replacing the windshield within the next few months but I certainly will not be going through Safelite after this experience. It just seems like the way it was worded they do this often - come out for what should be a simple fix, say it doesn't work, then replace the whole windshield. Not sure how the insurance company pays them or what their cut is but between the way its was relayed to me about the "need to replace it", me knowing otherwise, and then the crack being bigger after the tech left, just left a sour taste in my mouth. read more

The worst company I ever dealt with! Technician chipped the B frame by the windshield while replacing it and they do not want to fix it. Basically said impossible they don't have a tool that would do that. The chip was not there before he started but there when he left. Will never use them again. read more

Had my windshield replaced , picked up car and noticed a lengthy scratch on the NEW windshield . went back next morning , spoke to manager and he says "what's your concerns" my concern is that it's a new windshield and has a scratch on it already . was told you're going to get scratches anyways . " most of our new windshields come with scratches from the shipments . also mentioned that on my receipt it says we vacuumed and cleaned all your windows . that was a lie cause there was broken particals all over my dashboard . very unprofessional environment . told manager if you were buying a car and it had a scratch on the windshield would you buy it ? read more

On our way to the Pocono Mountains, a rock chipped our windshield. We were able to make an appointment immediately with the Stroudsburg location and were taken care of right away. They fixed the chip, checked our insurance coverage and we were back on the road within 35 minutes with no out of pocket costs. The service was professional. The restroom and waiting area were very clean with complimentary refreshments. Definitely recommend this location! Thank you! read more

Jose Rivera is the best! He communicated to me everything that was going on with my moms 2012 focus, and did it all with a smile. When it took a little longer than expected, he looked genuinely upset that it was taking longer than he anticipated, but I assured him I set enough time aside to wait for the car and to take his time. When the car was ready, he took me outside to show me everything he replaced and I couldn't be happier. Thank you so much Jose! read more

Adam was great! Logged my claim on a Tuesday evening, following a bad storm, in which a tree fell and shattered the rear glass panel on my Ford Edge. Brought the car in and was all fixed up and back out in about 90 minutes. Easy scheduling, professional service, and a waiting area with free wifi, which allowed me to continue working while I waited. If you have the unfortunate need for glass repair, this is where you should go. read more

I had an appointment in Stroudsburg location & the young man the repair on my windshield was so knowledgeable & so Nice!!! I definitely recommend using them!!! read more

Broke the back windshield while mowing the grass . A couple of days later Jose showed up . He installed the window but did not tighten one of the bolts because he stripped it .... a week later Adam came and rectified the issue.... 5 stars for Adam , 2.5 stars for Jose . Jose needs to pay attention to datail read more

Two stars are for the ease of setting up the repair. The tech arrived and had an attitude before he even began the work - "not my normal route; don't know why they gave this to me. Not my truck, not my tools ..." Tried to repair the tiny little nick in the windshield, had trouble. Tiny nick turned into a 5" crack and a gouge. Now it is a replacement instead of a simple repair. Going elsewhere for the replacement. read more

I was able to do everything online when I had a chip in my windshield. I entered in my insurance information to the Safelite website, requested an appointment day and time and didn't even have to come out of my office building. The technician called me and asked if I would like to come out and check it. I knew they did an amazing job and declined. I didn't have to sign any paperwork and it was billed to my insurance. Very efficient company! read more

Replacement of my chipped windshield was handled as well as I could expect. The job was completed earlier than expected and well done. All my stickers were replaced on the windshield. The technician Adam was thoroughly professional in all aspects of the repair. Would use them again. read more

Second time i needed something done on one of my cars. Walked in, man runs out, looks at chipped windshield, guy at counter puts my info in, tech has car in garage already. Total time: 1/2 hour at most. Awesome. You just dont see service like this anymore. Thank you. read more

My God!!! My windshield shattered yesterday from a truck kicking up rocks. I just want to talk to the local shop, get a quote and hopefully get this scheduled for today. Nope! Every call routed through a call center that each time makes you jump through rings. Even though yesterday they wanted me to wait to hear back from the local shop because they couldn't quote me from the call center (because of rain sensor wipers) I still can't just be connected. So I call clear choice (a local shop) and in 5 minutes have a quote and an appointment for Thursday. Btw, never got a call back from local shop. read more

In and out in an hour. Perfect install handy info about local tire merchant. FYI: One of their Techs open carries a firearm (as is his right)...welcome to the Commonwealth. read more

Tech came to fix a small nick in my husband's truck and it turned into a 2" crack which will now need to be replaced since it won't pass inspection. Should have just left it alone and never called Safelite to fix it because they destroyed the windshield and they DO NOT guarantee their work like they state. The tech said he could not repair the "normal" way ... why not? I called immediately and he said sorry I did it, keep an eye on it. I'm sorry but that is not acceptable. I will never have this location (East Stroudsburg PA) touch my vehicles nor will I recommend them to anyone. The NJ facility I've used in the past was very professional. The person I spoke with this morning at the East Stroudsburg, PA location was rude and obnoxious. Absolutely no manners and could care less about my vehicle or the issues they created. If you want a professionally done job, do not use this location. read more

Had somebody break in my window with a rock to steal change. They scheduled me the next day and not only replaced my window but helped vacuum out most of the remaining broken glass for the original quote. Straightforward and easy guys. Also they aren't at that specific location, pass Stroud Mall and keep going another 2 miles it'll be on your left(same road though). read more