I love this NoVa pharmacy so much. It's small and independently owned and operated but they are…read moreable to handle any prescriptions. They can order specialized medicine and common everyday meds, the whole gamut. The pharmacist Ashley is a gem. She's professional and personable. She is pleasant and kind and does whatever it takes to make your experience as smooth and seamless as possible. I love the neighborhood pharmacy experience because they know my name, diseases, treatments and medications without looking them up unlike the big pharmacies where you are simply a number. She goes out of her way to make your experience top notch, and for me she has never failed. I would recommend NoVa Pharmacy to anyone! I promise you won't be disappointed!!

Wonderful woman owned pharmacy. Best service around, and no long lines of grumpy people.read more

I came here on a snowy day (Friday 12/5/25) for a walk-in vaccination service and they refused me…read more The pharmacist had to run errands and refused service. This was on a snow day in which the store had no customer at the pharmacy, and they informed me they only take appointments for the day. I stood at the pharmacy counter and login to the CVS portal to check appointment availability and saw all appointments for the day to be available ( (Friday 12/5/25). I took the next open slot which was 5 minutes away. Still got denied after all this.

I was in hurry and they been vey helpful. I got my medicine much earlier than scheduled…read more Only two people were running the the whole pharmacy and there was no line to wait, they were quick and courteous.

My family and I have been loyal patrons of Generation Pharmacy for several years, but that ended…read moretoday. Last week Monday, I called to inquire about a specific brand of medication. The representative I spoke with was curt and told me they would never offer that brand and to call other pharmacies. I said okay and asked them to not fill the prescription. After a few days of calling around, I found out CVS offered the medication so I contacted my doctor to have the prescription sent there. That same day, a package of the wrong brand arrived at my home from Generation - they filled the prescription without my permission and it was on a Friday after they closed so I could only leave a message. On Monday, a different rep called me back and said it was autofilled by their system, even though there was a note with my request to not fill the prescription. This rep offered to send someone to retrieve the incorrect meds and reassured me that my insurance would not be impacted; even though they had already billed my insurance for the meds they sent me. She transferred my prescription to CVS and the next day when I went to pick it up, CVS informed me that I need to pay out of pocket because my insurance was already billled. Because I needed the medication, I paid for it when typically this is fully covered by insurance. When I called Generation about this, the same, rude rep who I spoke with the previous week answered and was not helpful, placing the blame on the insurance company. While most of their reps are great, I will never go back because of how badly that rep screwed up. While CVS is not the best, they will at least confirm an auto-fill before fulfilling a prescription. What is most frustrating is I called Generation ahead of time and asked them to not fill the prescription and they didn't take any action to remove the auto-fill. I had to pay out of pocket even though I have insurance that would fully cover the cost! Save yourself the headache and find another pharmacy that offers reliable service and better hours.

Could not have worse customer service. These people must have been trained at Comcast. My son had…read moreseveral prescriptions called in from the doctor's office in January. I was told they needed to file an appeal with the insurance, but they would let me know within a week and call me with an update. 4 weeks later, with no updates and no medication, I called again. Ended up paying out of pocket because they offered to refile the appeal and call me back. In July, another prescription was called in for my son. Same process, was told they would have to call in a prior authorization. I was promised they would call me within a week to give me a status update regardless. 4 weeks later and we are now in August, still no update, no meds, no calls. I call and they say I have to reach out to the doctors office. Just absolute liars and despicable service. Go anywhere else.

Amazing staff that really dares and they know their stuff. Hard to believe this is a chain…read morepharmacy.

Pharmacist Eric Haas gave me and my wife two vaccinations we needed this morning and provided…read moreguidance on some additional vaccinations we might need for a future overseas trip. He and the staff member who checked us in were friendly, informative, and efficient. Both my wife and were very pleased with the excellent quality of service and care. Highly recommend!

These people have always treated me like i was important. I strongly recommend this team. I could…read morenot ask for better care or consideration. It's a combination of competence, and empathy and care. This team - treats me like family.

I drop off and pick up several prescriptions here regularly. Never had any problems. Which says a…read morelot about a pharmacy IMO. The staff is very friendly and always helps me get a lower price on my prescriptions if they can. One time I needed a refill on my medication and didn't have the Rx number which was required to do it over the phone so I just went in and asked them if they could refill it and they were able to no problem. They also do COVID vaccines here which is super convenient. Also next door there is a lab if you need testing or blood work done.

Just slipped and fell on their floor that had poorly wiped up Yogurt on it. I called out for help,…read morebut after 5 minutes a Spanish speaking person came outta of nowhere to mop the floor. I should have called,911. I will be reporting to corporate tomorrow morning. It was funny to the management. Luckily I didn't break any bones. They need to be sued!

The staff at this pharmacy go out of their way to keep the customers happy. Although it is smaller…read morethan some others and is not open 24 hours, they do very well to have medications available if you plan a little bit ahead of time. The staff, especially pharmacists Jason Yee and Amy Hahn are readily approachable and always have the time to attend to any problems the customers have and establish relationships with their customers. I cannot recommend this pharmacy highly enough.

I went to purchase a sandwich from the deli. A woman with the name tag "Kim" walked over from the…read morefloor, went to the sink, ran the water over her hands for 10 seconds, never bothering to use soap, then walks back to put on plastic gloves only to handle the exterior of them with her dirty hands then proceeded to make me a sandwich. Absolutely disgusting with a disgusting attitude to go with her substandard food safety practices. Needless to say, I left without buying it.

Normally I would rate this store a "5" but today, for some reason, there were few packages of…read moreberries in the store excluding organic berries. By this I mean only 2 packs of strawberries, 0 packs of blueberries. I also went to select a cantaloupe of which there were only 2. One was split and completely soft and squishy. I really have always enjoyed shopping at Harris Teeter. I asked my daughter who shopped at the South Riding store to check that Harris Teeter and the pictures she sent me of the berry department showed numerous packs of all kinds of berries. I only hope this may have been one unfortunate event at my Harris Teeter.

I drive by two other Giant stores to shop at this one. Everyone is so Friendly! From the gentleman…read moreat the seafood counter who laughs at me talking to the lobsters, front end management, store managers and the young lady at the flower counter I call "SMILEY." Sorry I don't have names. I will get them. Then there's Anthony, the Pharmacist. He truly cares about the health and well being of his customers! I have never had an issue with him or his staff! How rare is that when dealing with pharmacies!

Anthony is an amazing and kind pharmacist! I moved my prescription to Giant because my pharmacy…read moredidn't have it, and not only was Anthony extremely helpful in finding out they had the antibiotic that I needed, he continuously followed up with my original pharmacy to ensure it was filled the same day. 10/10 customer services and so so kind. I'll be moving all my prescriptions over to Giant going forward.