This family-owned pharmacy has been in business since 1965 and I hope it never changes! Unlike big box stores where it takes FOREVER to get to a live person to ask a question, Rexall answers on the first or second ring. The pharmacists are easy to chat with, cheerful, and knowledgable. When you pick up your meds, they place it in a red striped, old-timey bag that is absolutely precious. When you walk around the store you will notice vintage signage, old-school apothecary tools, and even products on the shelves that I have not seen since I was a kid (I'm looking at you goody barrettes). This looks like the type of place where a child would grab a nickel and bike to the corner store for a can of soda pop. What a hidden gem! read more

This is an amazing place. Been going to Vienna Rexall for years. The pharmacy has always tried to help me with any situation. It isn't like your big pharmacies. They are small and so glad they are still in our community. I will always support them. read more

We're so lucky to have this drugstore in Vienna! It stocks everything you might need and is like something out of MAYBERRY (if you're old enough to remember that old TV show about a small town). The pharmacists, cashiers, and clerks are friendly, patient, and knowledgeable. If you need pet food, ice cream, bottled or canned drinks, toys, surgical supplies, candy, personal care items OR medicines, this is the place to come. It's conveniently located in a strip mall so if you need to do other shopping while you wait for a prescription, you can (dry cleaning, dog supplies, an Urgent Care, a few restaurants, etc.). I can't say enough positive things about Vienna Rexall. Long may it last! read more

I was told to come to this location to pick up medication for my sick dog. It had already been an incredibly stressful weekend so I was just ready to get him the pain meds he needed and call it a week. When I received a phone call from them, I spoke with an incredibly rude woman. It was obvious English wasn't her first language as I could barely understand her. But the worst part was that the entire time, she seemed to be giggling either at what I was saying or to whom ever was next to her. It was to the point I asked her, "What's so funny" to which I was met with silence. Considering you're a pharmacy, you should expect the people you call to be experiencing difficult or at least abnormal times in their lives but you're going to sit their and laugh while you're on the phone with them?. What a sour experience this was. read more

They have a good selection of stuff for medically involved people. It was convenient.

Talk about supporting a local merchant; this store has been in Jaclyn Jones' family for 60 years!!! Clean, friendly staff, and they have Vienna themed merch!!! Hats, visors, lightweight water-resistant jackets, water bottles, stuffed animals, etc. Stop by and give them a try. read more

I really wanted to support family-owned Vienna Rexall, as CVS and Walgreens turnaround times have become absurdly long with non existent customer service. That said, the experience has been frustrating to say the least. When someone picks up the phone, they are incredibly helpful - but more than 50% of the time, the phone rings out and then the line goes dead, with no voicemail. CVS and Walgreens have an app to track your RX - Vienna Rexall obviously doesn't, which wouldn't be a big deal if they consistently were able to answer the phone. That said, the customer service is questionable. In person everyone is nice, but there is a woman answering the phones who is clearly exasperated with an attitude. I called in today to check if my RX was ready, and she was having trouble hearing me. Rather than saying sorry I can't hear you, she assumed I was on speaker phone and said coldly "in the future, when you call in don't be on speaker phone." I honestly prefer no customer service to rude service. read more

4/24/21 After my massage, I decided to check out some other stores. I saw The Vienna Rexall Drug Store and decided to check it out. I have driven by it many times when working at my job. This place is nothing fancy, but it is organized. Once section of greeting cards is completely empty. Hope this gets fixed soon. I thought about sending some honest to God birthday cards to my cousins. As a kid if you got mail, it would be a letter or a card, but never a bill. As an adult, you can most assured 90% of your mail will be Bill's or junk mail. I thought I might help and send them something different. Will looking around I came to the medication section. I saw Halls dietary supplements drops and happened to see Watermelon flavor defense drops. Well shiiiiiit!, I had to try these bad boys out since I have a light cough every once in a while. I picked up a bag and headed for the cashier. I will note the staff members were talkative to me. No "Hello" or "May I help you?" About the the only thing the cashier said was "thank you and have a nice day." He seemed happier when I was leaving. Southern hospitality has taken a dive around these parts. Guess I will go on to get along... read more

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I appreciated how responsive the Vienna rexall was when I hadn't realized the medication I was picking up needed to be refrigerated and I wasn't going to be back home for hours. They offered me an ice pack right away which really saved the day. This is my first experience with the store and it was a great one. read more

Jeff Kirchner, Kerry, and Nick are excellent pharmacists who carefully take the time to understand their patients unique situations and troubles. I appreciate this very much - so many healthcare providers are so quick to just slap labels on patients, and it forever impedes their ability to access proper healthcare. My quality of life has improved dramatically since I began going to this pharmacy. No regrets at all. I will forever be thankful for them and this pharmacy. Why can't we just have more providers like them? - Devon read more

I have been a customer for over 30 yrs and never experienced any problems or issues with the staff or level of care. Their service is personalized which may result in some waiting time but I'm happy to know my prescription is being handled by an experienced professional. read more

As a former customer of CVS for all my scripts, I can truthfully say, I will never step inside a CVS again if I don't have to. I am on many prescription medications that change a lot, and all were sent to CVS. I never had so many issues with a pharmacy making up my scripts without asking, denying scripts because they felt it was not time to fill them yet, regarless of what my doctor had said or wrote on the script, and just being downright nasty about some of them. I know they work their pharmacists very hard, and I know that there is a lot of pressure on them, but going there was becoming a nightmare. I decided to try Vienna Rexall Drug Center because it's an independant pharmacy and I had heard good things about them. I went in to talk to the pharmacist because of all my scripts (I am a transplant patient, with other health issues and I am required to take 12 medications that need to be made up every month and those scripts change on and off) I went to speak with the pharmacy at Rexall before moving over my scripts to them, and the pharmacist promised me that I would not have any issues making up the scripts, and I have not had one bad experience. The staff members both in the pharmacy and at the cash register up front are kind, compassionate, and have the medication when they say they will have it. They leave the refill requests to me, and don't make up medications unless I ask for it. With CVS, everytime a medication changed I went into the pharmacy and spoke directly with them updating my meds but still, I would get constant texts and calls saying medications were filled that I was not on anymore. Vienna Rexall is a little bit out of my way, but it's well worth the drive. I would recommend it to anyone without hesitation. read more

If you are looking for the most caring, prompt, thoughtful, personal, conscientious, kind, thorough, trustworthy, family pharmacy to take your prescriptions to, Vienna Rexall is exactly where you need to be. My family and I have shopped and received prescriptions from Vienna Rexall many times, off and on, throughout my life. They have always provided excellent, friendly, personal care for us over the years. We have recommended them to family and friends countless times and will always continue to do so. We have always considered it, but never fully made the move to make them our primary pharmacy as they are not as convenient (to us) as our current pharmacy, and I have many complex medical needs that require as quick a trip to the pharmacy as possible - and it would be difficult to switch primary providers after so many years. Our last experience at Rexall may have changed all of that. Our beloved family cat had an urgent need this past Sunday (Mother's Day), for a specialty compounded blood pressure medication. He saw the vet on Saturday, received a diagnosis and we ordered a compounded Rx from an online pet pharmacy. He was fine until late that night. Then he suddenly decompensated. No one was open anywhere and all ER vets were full. We did what we could for him until Sunday morning. I called everywhere I could think of to get the only drug that could possibly help get him through the weekend - no one was open or could compound what he needed. No one except Vienna Rexall. Within 5 minutes of calling the pharmacy and explaining my situation, the kind tech had the pharmacist calling me back telling me he'd come in to take care of it. I don't know for sure that he wasn't already there filling other prescriptions, but I do know it's their policy to compound within a 2 day window on weekdays ONLY. I had my cats SPECIALTY prescription within 2 hours, on a WEEKEND morning, on a HOLIDAY. We were, and continue to be, blown away by the kind, prompt care they gave to us during a very scary time. They certainly did not have to and I'm sure it was not convenient for them at all. My family and I are eternally grateful for the compassion they showed us that day and we are looking to move all of our care to their business in the future. Thank you so much to that tech and pharmacist who helped us this Mother's Day morning, we will never forget what you did for our sweet kitty and family. As I said in the intro - if you are looking for the best pharmacy to take your prescriptions to, Vienna Rexall is exactly where you need to be. read more

By far the most racist, ill mannered pharmacist I've ever met. He profiled me, refused to help me because my license had an old address on it. Completely unprofessional. I live in McLean and will be taking my business to McLean pharmacy. I suggest everyone reading this review do the same. read more

I do NOT recommend this pharmacy to anyone. They have the WORST customer service. They don't notify you when your prescription is ready. They even prescribed the wrong prescription medication and claimed they called to notify me the corrected prescription was in. I reviewed all my calls and VMs and turns out they weren't being truthful about that. When I asked if I was still able to return the wrong prescription they said no I would have to keep it and spend another $100 plus for the correct prescription. That was incorrectly given to me in the first place. When I questioned why, she stated it had been too long even though it was obviously their fault since I never received a call. Not to mention they never called the 1st time to pick up my initial prescription. I had to call them and they told me I needed to wait for the person to prepare the compound then changed their mind and said nevermind it is ready. Clearly, they are unorganized and lack any customer service. Stay away from this pharmacy. read more

Really tried to be a patron of local business but this pharmacy really needs help. First, the place smells like mold and the carpet looks like it's been through a flood. Second, they rarely answer the phone and often it just rings and rings. The people at the front counter are unfriendly. I can say that some of the pharmacists are very helpful but this is really not up to par for a pharmacy. Would love to see them do a refresh. read more

Never been here before. It's like an old fashioned drug store. I came because this was the only place my doctor could find a specific prescription. The pharmacist came out at answered my questions kindly and thoroughly. Between the availability and the service I can't suggest this place enough! read more

This pharmacy is incredible. The pharmacist was familiar with my medication and the formulation prescribed. A lot of meaningful personal attention from pharmacists who are very, very, knowledgable. More like a small town pharmacy than one in the DC Metro area. read more

Vienna Rexall was one of the few places doing curbside flu shots during the pandemic (which is insane to me that there weren't more). They were awesome from start to finish and I have a debt of gratitude for them for making this time just that much easier. read more

Really helpful for adding flavors to medicine for picky kids. The compounding pharmacists are super nice. It's nice to still have a couple stores in Fairfax County that give you that small town feel. read more

I love this place. A TRUE PHARMACY! Plus surgical suplies. Recently decided to get a pain med filled at a nearby chain pharmacy closer to the house. I just was tired..... and didnt want to drive to Vienna.... However on one they didn't stock. The other was out of stock. Luckily for me I knew Vienna Rexal had both. They are worth traveling to get to. read more

review about Rexall Pharmacy in Vienna Employee Larry is not a good fit for all employees; he is nasty & troublemaker. We got a colagen - pill in botlle w/sticker showing $9.09; tgen Wgen we try to pay he was very rude saying NO; this is not our sticker when their own sticker was was there. He replaced the sticker from $9.09 to 11.50; it was the last bottle & he didnt listen what We were trying to explain. We anually soend around of $12k buying supplies & medications. He was awful & rude. This Pharmacy is not only overpriced but it also hire lousy & laxy oeople who dont wsnt to help uf u need help. Be wise to check prices. read more

There is no better pharmacy in MD/DC/VA. Family-owned, great, helpful employees, and they stock everything from band-aids to brownies. Vienna Rexall is a virtual Norman Rockwell painting! And they are a must for surgical supplies, compounding, and other special needs. Simply the best! read more

They over prize everything something I could have got for $7.99 they sold to me for $21. And some change never waste your money here look up other places around you will save your money! read more

Do NOT go here. I've been here several times. This past time, I purchased a knee brace before going on a trip. They didn't have my size, so I got a size smaller (against my better judgment because I was desperate). When I went to use it, it was too small, so I put it back in the original packaging with the price and everything still on it. Upon arriving home, I went to exchange it for the correct size. They refused to exchange it because it had been more than 30 days!!! It is IMPOSSIBLE to get anyone to help you on the floor . . . and it's also IMPOSSIBLE to exchange items if you make a mistake. read more

This Vienna landmark still earns top marks for compounding its own medicines! Friendly and competent staff run one of the last "real" pharmacies in the area featuring a well-stocked apothecary and the largest selection I've seen of non-prescription remedies like splints, balms, and cough drops. Instead of offering everything from cold milk to 50 kinds of nail polish to Xmas decorations, this drug center caters simply to the community's health needs. When my family or I have odd prescriptions that my local pharmacy would have to order, I can always rely on Rexall to come to the rescue. I wish I lived closer so that I could fill all our scrips here. The techs are great about asking, "do you have any questions for the pharmacists?" and referring me to a quiet space where i feel treated as a person--not a number--and any issues addressed privately and respectfully. I really like that the staff treats customers with dignity and respect and caters to our every need. The only drawback is that because it is s real apothecary, you can't run in for odd cosmetic needs like nail glue or a Moroccan Oil hair treatment--but there's always RiteAid across the street for that. For my prescriptions, nobody answers the mail like Vienna Rexall! read more

The staff are sp friendly and helpful! It truly feels like a friendly neighborhood pharmacy where you can get to know the people and get trusted advice as well as meds. They also provide information sessions on meds, i like the proactive approach read more

Very helpful neighborhood pharmacy. The pharmacy staff knows you by name and is service oriented. Another reason why Vienna is a great place to live. read more

Vienna Rexall Drug Center - Drugstores Near Me - Vienna, Virginia

As a hospice nurse in the area, this is a wonderful pharmacy for my patients to use. Comfort meds are always in stock, and I get to talk to a human pharmacist when I call in with new prescriptions, questions, or concerns. Their med delivery service has been a real blessing for many of my patients living with advanced illness. Thanks guys! read more

The costumer service was superb. They were very professional and assited me with a prescription that two other pharmacies didn't have. Thank you Vienna Rexall! read more

After going to 5+ pharmacies in town, none had the drugs that I needed for my dog. Vienna Rexall always has it and their customers service is awesome. I wish they are closer to me! read more

A little overpriced for the stuff they offer but they have a huge variety of everything you could ever need!!

I stop in here regularly since I work right next door and the staff is always so friendly! I come in to pick up some caffeine when work is dragging me down and they always ask me about my day and address me by my name. I love stopping in just because their so friendly and make me feel so welcome! Some even know what I usually get! It's nice to have such a personable place near by! read more

The staff and at the store are super friendly. The store and pharmacy has the small town feeling.

I love this place! The pharmacists are so very helpful and willing to answer questions. The staff is great, too. Yes, it's a bit of a "blast from the past," but I'll take the narrow aisles and the slightly higher costs in favor of the confidence I feel having my prescriptions filled here. read more

After reading the other reviews, it seems perhaps our experience here was a fluke. I'd like to think so. I was told that my 4-year old daughter's medication would be ready by 10 AM this morning, and when we arrived, they said it would be ready by 4:00. As I was clearly holding a child who had conjunctivitis in my arms, they said they could possibly get it ready by 1:00. My daughter and I went home. I got a text from them (which was nice) that said her prescription was ready (this was at 11:30 AM). We nibbled some lunch and got in the car. She quickly fell asleep and I let her nap in the car. We arrived at the pharmacy around 1:30. She was feverish by then, coughing and her eyes were really looking bad. The prescription was still not filled, and it took about 45 minutes of waiting in a public space with a highly contagious and miserable child. I could have stayed home with her all day--or better yet, had my Dr. call another place--rather than spend so much time waiting around. In other circumstances I might be fine with the poor communication, but my take-away was: not cool. Hopefully just a fluke. read more

How do you give a negative star? I showed up to pick up my RX (after being called by the pharmacy to confirm that my RX was ready). Upon paying, I was told by the cashier that my RX needed to be double checked by a pharmacist. Because my RX wasn't properly verified by the pharmacist (procedure wasn't followed), I had to wait for the pharmacist to give a flu shot to a new patient rather than her verifying my RX. Picking up a prescription took well over 20 minutes. This is completely unacceptable that I had to wait for an RX because the pharmacy failed to follow their own protocol and procedures. read more

Best drugstore with the best staff. Has items other pharmacies dont stock. Love VDC.

Unfriendly, unhelpful, and unreasonable return policy. I will NEVER go to this pharmacy again.

Worst pharmacy ever...apparently forget people are humans. Have been getting prescriptions there for years and they make mistakes 50% of the time, and I have to go back 2- 3 times, for one prescription. My prescription is by compound only and not available many places. Now I will gladly pay triple and drive farther for a pharmacy that remembers people are human. Pharmacist today said he would not fill a prescription for my sibling because he was out of state, he didn't know the doctor and my sibling had not been there before. Pharmacist didn't care when I reminded him my sibling had picked up medication from this pharmacy by the same doctor before. Pharmacist told me that the law essentially allows him to do what he wants, which it doesn't.... Refusing to fill this prescription as required by law is seriously endangering my sibling's health. If he didn't need it, the MD would not have prescribed it. I will never return to this pharmacy and they should be ashamed for hiring such a rude, immature, unknowledgeable and unprofessional pharmacist. read more