I can't tell if the reason the customer service is so awful is because of the lack of good training…read moreby CVS management in general or if it's because of the younger generation who work there. I don't mean to insult most of the younger working generations. I'm hoping it's a minority of individuals, but when it comes to being helpful, CVS is very weak. Recently, my prescriptions changed for the Gramercy location, which is closing, to Upper Rock. One prescription had no refills. Therefore, the way I understand it, they didn't have it (technically) added to their system? This is even though it was in the system of Gramercy. But, what makes it worse is the pharmacist would neither phone my doctor's office nor the Gramercy location to help get the refillable prescription in their store's system. Is this laziness? Is this policy? Whatever it is, it doesn't make sense. I should add that when I talked to an individual from that pharmacy a few days before and mentioned all the prescriptions that needed to be refilled, that individual did not inform me there would be a problem with them contacting my doctor. To highlight the ineptness of the location, I have requested receiving text messages informing me when prescriptions are ready for pickup, and I am not receiving them.

I am so happy with my CVS store. My prescriptions are always ready when I need them. The people who…read morework at this pharmacy are fabulous. They are so nice and helpful. They have a great card selection. I always pick up greeting cards when I am there. They usually have my Hershey's miniatures which have been hard to find in the dark chocolate flavor. I always enjoy looking through their holiday decorations. I always end up getting a few for my home. I have the CVS care card, so I can earn money back when I use their coupons. This is a great CVS. Shhhh! Don't tell anyone. ; )

WOW! WOW! WOW! I am truly, truly blown away by this pharmacy. I am SO glad I found them. I was…read morecalling around as one of my medications was out of stock and I decided to give this little gem a call. Mai picked up the phone, no prompts, nothing just an actual human being. That shocked me to begin with. Although she was out of stock she recommended calling my doctor and having them adjust the dosage as she had a different strength available. I did as she suggested and everything worked out! She even called to tell me she received the script from my doctor and I could come anytime. I showed up at 5:30pm as she closes at 6 and she said you must be Renee. I was like omg hey yes I am! The pharmacy is so cute and so private you don't feel uncomfortable like at other pharmacies. I honestly always feel judged whether it is from a pharmacist or a pharmacy tech. Mai and I got to chatting about other medications I take and she said she would make sure they were stocked on the shelf for me. Wow! How great! I also let her know my troubles with CVS/Rite Aid and she agreed pharmacists shouldn't be interfering with what the doctors recommend. Love that! After a delightful few minutes, I was all checked out and ready to go and Mai offered me a drink! Like an actual drink which normally people would buy. I was like are you sure?? She was like yes please be my guest and she even walked me to the door. This was hands down the best experience I have ever had in a pharmacy if not just in general! She made me feel so happy and special! Lol I will MOST definitely be switching my medications over to this pharmacy! You should to!

I love this pharmacy!…read more I've been coming here well over a year Friendliness, Reliability, and the Personal Touch This is my favorite pharmacy of all time because the pharmacist has really taken the time to get to know me, and the service is very reliable. And it's nice to sip tea here and chat

Screw Yelpers for giving such negative reviews to CVS.These yelpers actually think their negative…read morereviews are going to dissuade people from shopping at CVS. I am sorry your singular negative experience has compelled you to slander one of the holy triumvirate (Chipotle and Panera) of Gaithersburg Town Square This CVS is always busy. Being busy is no reason to downgrade a place. In fact, it reflects the popularity of the business. My CVS experience was stocked. I walked in. I got what I needed. I purchased it. I left... a typical experience of customers. No problems = 5 stars.

I placed an order online and received notification from my credit card company that the charge went…read morethrough and got a notification from CVS that the order was ready for pick-up. I then went to the store and they said even though it was ready I couldn't pick it up as they have to scan the bag and their system was down. They told me i could use the app to cancel order, as I needed the item and went to purchase elsewhere, but there's not an option to do that. Only a phone number to call that takes you through a number of different automated messages that don't respond to input, and then a series of representatives , the latest who is unpleasant and has put me on a long hold (twice so far) as they try to unsucessfully reach the store. It shouldn't be this difficult CVS! Please get it together (you've been going downhill for a while now unfortunately).

I had no idea we had a huge Walgreens close by. I was on the hunt for Hershey's Chocolate Candy…read more I searched online and found them at this location. Well, I could not believe my eyes when it walked in the door. You could put 3 of my neighborhood Walgreens in this store. It was huge and although it took me a few minutes to figure out where everything was, I was blown away by all of the products in this store. So, they had more candy, junk food, cleaning products, vitamins, and other stuff. Thank you to Kathleen for helping me at checkout. She was very nice and helpful. Well, giant Walgreens now I know you are in the area and I will be back.

This review is only for the photo department product. I can't comment on the rest of the store or…read morestaff. Got text saying graduation announcements (photos) were ready at 7:23 am. Arrived at 8:10 and was told there was a printer jam. He came out the color of a beet-literally! Red! Messay (sp) the manager said this happens when the printer overheats! I'm like whaaaat? He sent the order to another Walgreens only to have the same thing happen! An utter fail.

All stores are not alike, even if they are owned by the same company. I usually do my shopping at…read moreHarris Teeter in Park Potomac. But, I was really close to this store on Copley Place and decided to pop in. For me, this location was a bit confusing. I am sure if I shopped here more often I would probably get used to the aisles and grocery items. The people who work there were as nice as could be. They pointed me in the right direction and one person, even walked me over to the aisle I was looking for. Unfortunately, this store was out of both items I was shopping for. I did find a few things I needed. But, as I came up to the counter, I saw the cherry tomatoes that I picked up, were rotting at the bottom. So, I gave them back to the person working there. I hate to compare, but I really don't think this store is as clean as the one I usually shop at. So, given that they were out of stock for the items I usually buy and the item I picked up was spoiled. I probably won't be coming back to this Harris Teeter. It is such a shame, because my last review, was 10 years ago, but they had such promise.

Honestly, five stars for a clean and easily accessible restroom. While driving home to D.C. from…read moreGaithersburg, I had to pee sooooooo bad. I couldn't wait. Harris Teeter was the closest place I could get to without wetting my pants. I walked in, relieved myself, and walked out. The restroom was clean!

Went today for a simple transaction, around 4pm so I understand busy time, people heading home…read morefrom work etc. Normally I have patience waiting in line since I also work retail. However, today was unbearable. Only 1 cashier who also happened to be the head pharmacist. Including me, 5 people on line. No sense of urgently behind the counter to move quicker or get help. Need to hire more people or schedule smarter during busy times.

Always helpful and friendly! Great service and professional, courteous staff. Pharmacy service is…read moreexcellent.

This pharmacy is outstanding. I think very highly of the helpful staff. We need more independent…read morepharmacies.

I called this morning to see if my daughter's compound was ready. They checked name DOB. Verified…read morethe dosage had been increased but never bothered to mention the price had gone e up $100. That went from$350 to $450. Unacceptable in my opinion. Will not return. Ask the price before you go

Skip the long lines at big chain pharmacies and get excellent customer service from a pharmacist…read morewho really knows her patients. I wasn't sure if our insurance would be accepted, but the pharmacist was happy to find out and get back to me quickly. My husband and I just switched from Walgreens and couldn't be happier!

The pharmacist was so helpful and went above and beyond in assisting me! Would highly recommend…read morethis pharmacy.

Staff was helpful, friendly, and efficient!…read more Sad to see makeup items now need to be locked up, and I had witnessed recent theft here, so I understand. It makes staff go out of their way, but they were great

Had an awful experience here today. We went to buy important stuff. My wife was paying and i was…read morereturning some stuff, my son who has autism was looking at the candies near the counter and checking it, not even opening it. i was from an aisle to return an item, the in store manager yelled multiple times at my son, i confronted him as he was not even opening the candies and why he would yell so hard. i told him that my son has autism, but he was unapologitic and was even telling how an irresponsible parent i was. he was rude, unprofessional and did not even apologize for what he did. Other staff was the one who was apologizing for his actions. Worst CVS i've been to because of that in store manager. He's rude, unprofessional.

I always go early morning. Their app won't pre pay pet meds. In the future, I'd like to prepay,…read moresign for restricted drugs, send a picture of my driver's license; then pick up the prescription from a locker. No lines, no dealing with people. It would save Costco time and money over the long term.

Costco Pharmacy is phenomenal! The pharmacists are professionals who are always helpful, kind,…read morepolite and informative. I save a lot of money on pet and my family's meds. A lot of money on meds that cost 3xs as much elsewhere!!! We are usually out of the pharmacy in less than 10 minutes and the line is always short. Easy ordering on line helps so much and you no longer receive constant texts from a chain pharmacy. I love my Costco experiences.