One of the few positives of pandemic times was that parking in San Francisco was much easier. My…read moredentist was closed for a while, but when she finally opened back up, I still wasn't taking Muni regularly again, and many of the lines were still suspended, including the one I usually took to the dentist. So I started driving. It was still more difficult than it needed to be to find parking, which means that in normal times, it must be nigh impossible. In any case, I think I drove to the dentist three or four times before braving the bus back, and sometimes I had to park all the way in Japantown. (My dentist's office is off of Van Ness.) Walking from my car to my appointment, I was very aware of this place's hidden (protected?) little parking lot, so I made sure to stop by after having my teeth cleaned. It did, indeed, have a little parking lot, but it was designed very poorly and could require lots of backing up and turning and backing up again. This poor Walgreens. I don't care about the corporation itself, but its workers had to deal with a lot. On the three occasions I came (one of them totally unrelated to my dentist visit), they were always either shooing shoplifters out or trying to explain why the photo counter was closed or calling the police to deal with unruly and/or insane people loitering in the aisles. They really tried to make a go of it; they did. The employees, not the corporation. Again, I don't care about the corporation, but these people either valued their jobs or believed in putting in a hard day's work or both, because they just tried so hard to do things the right way. They didn't allow line-cutters to intimidate or sweet-talk them, and they didn't suffer fools--or at least they tried their darndest not to suffer fools. The cooler always seemed to be running out of diet soda, which is my main complaint. And yes, you can bet I seriously considered parking in the lot, buying something from the store, and then going to the dentist, but I'm pretty sure they would have towed me. Now that it's gone, I guess we'll never know.

Friendly and informed people working there. Well organized, the Fed Ex drop off was smooth, access…read moreto locked meds was swift and helpful. Clean and well stocked.

I came here yesterday and encountered very helpful staff and kind pharmacist. The store was clean,…read moreorganized and I was able to find what I was looking for.

Was denied my antibiotic prescription unless I was able to pay in cash. After making multiple…read moreefforts, I left without my medication, is this not 2025?

I went here at 4pm on a Friday after noon after work. There was no line and the worker behind the…read morecounter was polite, helpful and friendly. I asked several questions on my multiple medications and she took the time to explain what I could do to try to get a discount on an expensive item I could not afford to pick up. Usually I don't go in person. Usually I have my medications delivered to me because of the long lines. But this one time it was perfect. Usually delivery service is awesome. Never had a problem with that.

Absolute TRASH customer service from Gheraldine…read more Came in looking for some first aid, and Gheraldine acted annoyed that someone asked her for assistance. Immediately dismissed the notion that they carried the item I was looking for(even though they did). Vaguely pointed at the aisle in question and said "it's somewhere in there"..... Luckily, Dolores from the front desk was nice enough to help me find what I was looking for. If I was a manager here, I would be disappointed to learn how Gheraldine interacts with folks in the community.

I really like this location. They always have my medications and deliver them on time. Whenever…read morethere's an issue, they call right away and communicate it clearly. I never run out of my meds, and I'm on medications that I can't abruptly stop, so I really appreciate their reliability. The app can be glitchy at times but I'm glad the pharmacists are always reachable.

Go to pick up rx...cashier says it will be a 20 min wait. i…read morewait 25 minutes..and ask how much longer it will be. she says we have to wait for a "timed safe" to open. me: "how long is that going to take?" Cashier, " it will open in about 5 minutes, but then we need 20 minutes to fill the medication." Thanks for wasting my time.

It's a shame that so many items here are under lock and key. I came in for eye drops ($12) and had…read moreto get someone to help me. There was a service button, but it appeared someone sold it! Five stars for the ever so helpful Filipina mama-san that assisted me!

The wait for the pharmacy is ridiculous ! Almost an hour…read moreand only one pharmacy tech.

I called to speak to the pharmacy to ask when I could pick up a prescription for my daughter. The…read morevirtual assistant kept asking for my date of birth to connect me to the pharmacy. I gave it my daughter's date of birth and the virtual assistant said that date was not connected with the number I was calling from! WTH? It kept saying my account had to be verified to connect me to the pharmacy! I could not get through to the pharmacy so will have to drive all the way there. My daughter is on vacation so she asked me to pick up her prescription but I can't even get connected to the pharmacy by telephone. So ridiculous!!

I do not recommend this place for passport photos. Despite advertising a one-hour service online,…read moreit took four hours to complete my order. Furthermore, they did not print the photos to passport specifications, providing only 5x7 glossy prints instead. If you're saying "oh you should prepare it sooner instead of bla bla" I did, I drove 5 hours to get here for passport renewal, unfortunately my bag got stolen while I am walking to the building. Yet I don't want to spend another $17 for 2 photo shoots. So I chose printed the picture I had in my email, for only $5. But waiting 4 hours to get it printed in a wrong way is too much. At least aware me that this location don't prepare passport photo (Online website sure have this option) when I am about to pay. Or just simply, took the passport option off your location for photo printing. This location failed me deeply.

This used to be a decent store but over the past few years it has steadily declined. I get why,…read moreeverything is locked up (including some food and beverages), but the problem is, no one who works here gives an actual crap. You can hit the "help" button a hundred times and be really lucky if someone actually comes to help. I stay in this area a lot of have walked out a few times empty handed because no one will assist you. I'm pretty sure this place will cease to exist much longer.

Accessibility: good. They have multiple floors here, but there is an elevator and stairs. Well-lit…read moreinside. Experience: Expensive and almost everything is locked in cases so you have to press a button and wait for a staff member to come unlock the case for you. They also don't have a restroom for customers, and no pharmacy.

Easy in and out for some care items. TIP: many items are under lock and key. You must ask for help.read more

A+++ location in downtown San Francisco. I stopped by for a quick Celsius and was lucky that it was…read moreSaturday and they were open! They are closed on Sunday. Staff was friendly and I was out in a jiffy. Another patron was getting their picture taken for a passport.

Nope....We were passing by and I was looking for travel size lotions and hair products. I saw none…read moreof those. And what I did see in larger size products, confirmed that I am not buying anything here that I can't buy in Costco or Amazon for a third of the price. EVERYTHING IS LOCKED UP. Okay, I get it. Theft. But that doesn't mean that I dont like being able to touch and compare products without the hassle of calling for someone. The store is clean, fairly well organized but still not organized in a way that I can quickly find what I am looking for. I never did find travel size products but I didn't ask either. I have pretty much crossed all the CVS stores in any city, off my list.

Leaving 5 stars purely for the staff, not for the greedy corporation that is CVS. If any CVS big…read morewig reads this thinking y'all deserve a pat on the back: absolutely not, the changes you have made to the Pharmacy Phones in the last 6 months are TERRIBLE, greedy, just flat out DUMB. I hope whoever implemented this change stubs their toe every time they get out of bed and get shampoo in their eyes every time they shower, not to mention a few other ideas (*paging Luigi*). Did you know CVS has donated millions to a 501c4 which actively lobbies against Medicare for All, other public options? AKA CVS doesn't want you healthy, they want you paying them hand over fist for medications for which our neighbors to the north and south pay pennies on the dollar. CVS is also being sued by the FTC Looking at some of these low star reviews is COMICAL. Like, Laura L.: you waited until the very last minute to try to pick up an Rx and are upset they closed on time? And you're upset this is the closest pharmacy, as if this store controls the openings/closings of other pharmacies across the city? Are you aware brick and mortar retail across the board is shifting? Maybe you should figure out if your insurance provides mail order services so you can get your meds straight to your door? Or Nicole T.: "it's really horrible customer service and support. It's really horrible- like should not be open horrible!" Okay... what specifically about it is horrible? CVS doesn't pay for enough enough staff to be at your every beck and call? Ma'am. You think the employees have any say in staffing levels?? These people are making minimum wage, trying to get by, verbally and sometimes physically abused by those entering the store with bad intentions. Or Star H.: "Staff is not friendly, store seems to be disorganized and you don't find things that you usually find at CVS." Again. Ma'am! Wah wah, they didn't greet you with cheer. Are you tipping them?? Have you worked in this type of service industry role in a location such as this??? Highly doubt it with that review. Additionally, did you check online to see if the item you sought was stocked at the store before going there? Maybe do that next time? All y'all need to GET A GRIP on reality in 2025!!! I have t1d in addition to plenty of other things that go along with that lovely chronic illness, have had t1d for nearly 20yrs. Given I need to fill medications on the regular and will literally die within days without, I have WAY too much experience with corp pharmacies from SF, to the East AND South Bay, to Seattle, to Vegas, to Bakersfield, to DC, to many places in between (amazing how one can plan for everything and still manage to not have enough insulin, or your third CGM fails within 10 days once in a blue moon while away from home). One of my medications is special order (to the tune of $4k/mon without insurance, a med I have no choice in taking) which means it is prepared at an offsite facility and shipped to the store. Unfortunately, I don't have access to the precise timeline of delivery via the online system, but if I call (leave a VM with specific question, ask them to leave the answer on my VM when they call back) or go in store, they are able to look up more specifics. It usually doesn't take more than a week, and I've learned I need to be on top of ordering well before my bottle is near empty. Annoying, but fine, just a thing I gotta plan for. Another med, and a big annoyance thanks to CVS corporate's ineptitude, I have to actively call every month to ask them to fill it even though the Rx is sitting in their system. So again, I call, leave VM with specific info, ask them to leave any and all details on VM when they call back (not often can I answer when they call), and thankfully I can see in the system where the med is in filling process + eta for completion. Going back to my hatred for CVS corporate, there are so many things surrounding efficiency (for the staff, as well as customers) that could be tweaked ever so slightly to make the experience better for everyone, and instead of tapping customers to understand where their painpoints are, they have made so many wrong choices over the last year. I'm forced to use CVS because of my insurance and I'm grateful the pharmacy staff understand how important my medications are. They are partners in my care. It's a shame others don't take the time to slow down, realize we're all in this together, treat the pharmacists/techs with kindness and respect, and work *together* to solve whatever issue may be at hand. A lot of the negative reviews are because of greedy corporate decisions. Wake up, it's not the low level, minimum wage employees you have beef with, it's the gajillionaires at the top.

Staff is very friendly. Great place to shop and pick up prescriptions. Never a long line. Easy…read morecheck out and rewards program too. Flu shots in a few minutes. Pharmacists are very knowledgeable and sincere.

DO NOT USE! My prescription is stuck at the pharmacy; they…read morerequire FORTY-EIGHT hours to give it to another pharmacy. Worse yet, they simply ignore the requests. They are charging more than $500 more than Costco, and are simply sitting on the prescription. My mistake was sending the prescription to them in the first place. Just don't use them.