I have never been thrilled with this pharmacy. Here is an example of why. I am scheduled for hip replacement surgery and the pain has become out of control. My Dr called in a prescription for pain meds. I haven't heard a word from the pharmacy, their phone message says they are on break for 45min. They have been on break all day and unable to be reached. In the mean time I literally cannot walk and really need my prescription!! This is just one of several issues I have had ! read more

I'm rewriting a new review. I just can't say how amazing Adam is the whole crew. There is wonderful but when I see Adam and DEANA working together it makes my day and I'm there read more

This is the most pathetic excuse for a staff I have ever seen. They look like they are on drugs and don't care one bit about customer service. People be careful. I would never go to this store let alone the pharmacy. They need a cashier who understands she is working a customer service job, and does not come to work looking like she is high on pharmaceutical pils every day. read more

Beware: the pharmacy clerks are not perfect and need your supervision. When you pickup a prescription make sure they get your insurance coverage right. One clerk told me my Medicare coverage had expired. They made me wait 20 minutes in a chair while they checked my insurance. Since I felt sick I told them that was my limit to wait. They sold me the medicine with a discount card rather than my insurance. A couple days later when I was feeling better, I returned to fix problem. Nick helped me this time and quickly found the clerk's error. They refunded me $7 from overcharge. My advice: if you have trouble with an inexperienced clerk, ask to speak with Pharmacy Supervisor. read more

Rude staff unhelpful. Always long lines. Lots of Broken shopping carts. From Safeway to CVS I have found that there is a culture of employees being rude and unhelpful here in SLT. It's a shame that there is such a "stupid tourist" culture in this town and the managers support it and promote by probably doing it themselves. read more

Much better than the Safeway Pharmacy in Zephr Cove. They actually answer their phones and are courteous. I had a negative experience though. My Rx called for a 60 count of 10mg pills. The 10mg was frequently out-of-stock, so one pharmacist at this location would substitute 30 count of 20mg pills, because the 20 mg was consistently in stock. I would simply cut the 20mg in half. Same exact dose, and it allowed me to receive my medicine without a delay. This past weekend, when I went to pick up my Rx, the pharmacist on duty wouldn't give it to me, because he said that I needed my doctor to specify "20mg". The 10mg are still out-of-stock. This is not a dosage difference, as 30 count of 20mg is the same monthly dose as 60 count of 10mg. This resulted in me not having medicine that I need, because my doctor's office is not open on weekends. When I called Safeway to renew the prescription, on Thursday, I wish the pharmacist would have notified me at that point in time that there was a problem, because I could have contacted my doctor's office immediately and fixed the issue, without a gap in medication. I thought everything was OK after my phone call, until I showed up on Saturday, and could not get my medicine. This is a medication that I have been on for about 8 years. The weather and roads have made it difficult to get around Tahoe lately. It is not as if it is easy to just go to the pharmacy multiple times when there are big blizzards around. It would be great if this pharmacy didn't SUCK at communication, because I could have avoided both a gap in my medication as well as extra trips during nasty snow storms. I will be looking for another pharmacy! I am open to recommendations if people know of a place that has reasonable people with decent communication skills. read more

I've been picking up a number of prescriptions from this Safeway for the last 2 years. They have always been friendly and helpful. I don't understand the other poor reviews? read more

Been getting my RX there for over 40 years.. when Adam and Cassie are there, they answer your questions with the upmost courtesy and patience and professionalism. Today I tried to call and find out what time to pick up my prescriptions, it took over 2 hours when finally they pick up the phone and put me on hold and cut me off. When I finally got through another 10 minutes later only to be put on hold again and cutoff!! I understand we all are going through challenging times, but to not answer the phone and to be cutoff is unacceptable. Maybe it's time to make a change in personal in that pharmacy department. Had to let off some steam even though that the store on Johnson Lane will not do anything about it. read more

They definitely are the absolute rudest staff members I've ever dealt with. They act like they'd rather clean a toilet then help people get their medicine. Just switch pharmacies people, it's that simple. read more

Worst service I've ever had in my life, the cashier was so rude i don't really complain about people . read more

Rushed across town on a Saturday after work to pick up my prescription. Tried calling 15 minutes before incase I made it after 5 but no answer. Hours posted say they close at 5 on Yelp and at the window. Made it just before 5 but they were closed already. Not happy and will probably change pharmacies to be honest. read more

I really don't complain about people, really. We're all human and nobody is perfect, however, I will absolutely never use (at least this) Safeway Pharmacy ever.. I needed my sons medication, I don't have insurance so everything is cash pay. His doctor always searches for discounts and coupons to make things easier and this was no exception. She sent the prescription over to Safeway, and then......radio silence.. after 5 days I finally called (no mind you, sometimes we switch pharmacies for the best deals on medications and they always get filled no problem) anyway, I called and they told me they thought they received the prescription as an error.. so they just didn't do anything with it. They didn't call me, they didn't call the prescribing doctor (which seems like a common sense move to confirm the prescription is where is should be anyway, or to see if it was in fact sent there by mistake) but no.. just put it in a bin and left it alone. Then I was told it would be ready that day after 12:00. I go at 1:00 just to be safe, and not only is it not filled, it's not even in stock. And the pharmacist is the absolute rudest person I've ever dealt with in any pharmacy. He told me that his 15 years pharmaceutical experience says it's ok to just ignore prescriptions, and when I had any questions about by the pharmacy didn't at least call the doctor to make sure the prescription did in fact end up in the right place, he looked at me refused to answer my questions was super evasive and then said "sorry, nobody is forcing you to be here".. I think I'll avoid Safeway at all costs, even if that means paying more for a prescription elsewhere. read more

While visiting in Tahoe, I needed to fill a prescription and since I use Safeway at home, I went there. When I handed the pharmacy tech my prescription, straight from the postmarked envelope from my doctor (who mailed it to me); she scoffed, then proceeded to speak in a whisper to the pharmacist. As she walked back toward me, she didn't look up, but said 'here, we're out of this medication" and I asked if I could leave it and pick it up the next day, she said "I told you, we're out of this medication" WHAT??? Most pharmacies will order or tell you when the order is coming in. This wasn't a special order, it's a common medication, but, to be so rude about it was odd. Maybe they're not used to actual paper scripts these days, but I felt like she thought it was a forgery. Thankfully, I had enough to stretch out over vacation and filled at home, but the rudeness was not appreciated, very unprofessional on both the pharmacy technician and the pharmacists part. read more

Adam, Jean and staff are the absolute most accommodating people on the planet. Every single person working in this pharmacy are polite and courteous. South Lake Tahoe is fortunate to have the Safeway pharmacy because of the pharmacists and their staff. Understand if anyone thinks these people are rude in any way, it may be because they are concentrating on getting the prescriptions right. Let it be known that Jack and Wendy appreciate everything they do, and we know that their job is not easy... especially during these times. Thank you for being here for all of us! read more

Every staff member at the Pharmacy acts like you are inconveniencing them when you call or go in the store. Worst customer service ever.

The staff at the pharmacy is always polite and helpful. They do their best to fill a prescription fast if needed.

I find the staff at the Safeway Pharmacy to be helpful, courteous and always competent, regardless of my needs. The prices are more than fair, pharmacist himself (Adam) is always available for questions, and they offer a degree of comfort that is welcome. I say, change nothing and keep up the superior customer-service. read more

Came in late on a Friday to fill an antibiotic scrip for our toddler. They didn't have the medication prescribed, so the pharmacist called the Raley's at Stateline, the Raley's at the Y, and both CVS stores to see if they had any in stock. When she got "no" across the board, she said she could mix a similar script for me, but it would take a while. I arrived at 6:45 and it took her a full half hour to get everything done, meaning she left way, way later than she was supposed to, but everything was done with a smile. read more

Came in to get a signature sandwich and met Veronica who put a lot of love into my sandwich being made. She is so professional and positive. Really enjoyed meeting her and being helped by her. Although there was a long line she took her time with each customer and gave us all the fair amount of attention. Thank you!! read more