Double billing. Taking money at the time of service and also from Aetna. Double dipping. My service was covered. Aetna issued them a check for $2040 in August which was to be reimbursed to me. They will not refund it to me. I have called several times and got lies and run arounds. I desperately my money back as I am 82 years old and am on a fixed income. They are unscrupulous and un caring. Dr Frankfurth was good until he sold out to Sage. Avoid Sage if you don't want to be robbed. read more

I won't review Sage Dental as a corporation but as far as this location is concerned: Sandy - Front staff. I arrived without previously mentioning a certain need, she called in a PA for me and was very kind about it despite my need disrupting the schedule momentarily. Clear with me about payment plans and options and very kind. Thank you, Sandy! Bee - Dental Assistant. Personable, kind and very courteous about answering all of my questions and being clear and concise about my treatment options and the plans we established. Thank you, Bee! Dr. Wickersham - Dentist. Very kind, patient with my questions and needs and honest and clear about my treatment options and plans. Thank you, Dr! I would highly recommend this staff to anyone in need of dental work. read more

McDonald's of Dental offices. In 1 year 3 different dentist? They quit. Then they try like a fast food window to work on 3 people at once, so instead of 1 hour usually for what I've had done, 3 hours!! Fitted me for a bridge, waited 3 weeks, it wouldn't fit...had to wait another 3 weeks. The "assistants" some are Dangerous. One grabbed on to pull a temporary crown and pick my gums so badly I jumped out of chair. This is a low grade place only for $$$$. There's 15-20 Mcsage dentist offices. Beware read more

Saw Arleen today for a teeth cleaning. It went smooth, and quick. Arleen was great, and as was the team as usual.

I went to Sage Dental in February for a simple cleaning. When I got into the chair, I was informed that they were going to do a deep cleaning because they said I have Peridontal disease. I was not told this I. Previous visits. the visit lasted no longer than 20 minutes. When I went to check out, I was told the bill was almost $400 plus they said I needed a plate for my mouth in which to fill with a gel which cost me $750. They told me I needed to come back every three months. I went two more times and both times I was charged almost $400. Aetna, my insurance company told me that this procedure is covered and that they should have submitted the bill to them and I would be reimburssed Aetna sent Sage a check for $2040 on August of 2025 and so far they have not reimburssed me. I have been going round and round with them win e June 2025 with no results. I Am an 82 year old woman on a fixed income. Please avoid Sage at all costs they are unscrupulous thieves praying on suspecting old people. read more

This was our family's first visit to Sage Dental, and we're so glad we chose them based on their high ratings! My sons, daughter, and I are very happy to have found such a wonderful office. The front desk staff is friendly, welcoming, and has a genuinely pleasant attitude. Our dental assistants, Ashley and Félix, were amazing! They treated our kids with kindness and compassion, going above and beyond to make them feel comfortable and safe. Dr. Nora is absolutely wonderful--sweet, caring, and incredibly thorough. She took the time to carefully examine our kids' dental health and explain everything in detail, including her treatment plan and how it would address their needs. Her thoroughness and clear communication made us feel confident and well cared for. We're happy to have found such a great dental team for our family! Thank you :) read more

I had an appointment there for June 30, which I have canceled, they treated my wife badly. They tried to extort money from my wife by telling her that she needed treatments of various kinds. She has not had any issues. We will NOT recommend this place! read more

I have been taking my daughter to Dr. Stepanski (Cross Creek Boulevard, New Tampa) for many years prior to the business being sold to Sage Dental. He is a wonderful dentist. However, Sage Dental as a business is horrific to deal with and, in my opinion, engages in unethical billing practices. My daughter attended an appointment there on a day that their computers were being "changed over" and her chart was updated incorrectly following our appointment. Sage Dental then billed our insurance for services not performed and it was denied as it was not time for her regular 6 month cleaning. I have been trying to get this corrected for 9 months. The last appointment I attended, they told me I was paying for the service ON THAT DATE as they are aware I am contesting the other bill. When I received that EOB, it shows that they charged me $99 more that that service actually cost. When I called they informed me that the money paid was actually put toward the previous bill for the service SHE NEVER RECEIVED or was not SCHEDULED TO RECEIVE. Two months ago I requested line by line bills for a couple dates of service and medical records. I was told that they were sending my requests up the "corporate" ladder. I have received nothing. I called back two weeks ago, talked to the billing person who answered, was told the billing manager would call me back, and nothing. I have gone to this office (prior to Sage Dental taking over) for approximately 9 years and never had a problem until Sage Dental took over. I have always paid at the time of service. I could not on this day, since their computers were down. I can understand making a mistake and mis-charting the services due to the computer system being down. I cannot understand not correcting this mistake, especially when her chart shows a pattern of service that explains why she was there on that day. Beware of their billing practices and beware what billing tells you when you are in the office. I have never written a poor review on a service before but due to their utter disregard for customer service and addressing the issue, I am left with this only option. read more

I had been a patient for 10+ years, until I was pressured into a treatment that cost $750 (with insurance). I was denied when asking for a plan that was more cost effective. it was one of the worst experiences I have ever had! read more

I have been using this dentistry for almost 20 years... great staff without the unnecessary high pressure sales tactics that many other shady dentist offices use. Unfortunately, those days appear to be over with the new name change, new staff and a team mindset to squeeze as much money from your insurance and your wallet as possible. I pay for dental insurance through my employer and now I'm questioning why I'm even doing that! What makes it worse is I don't even need so much as a filling! The standard of care should not change because I get a new hygienist that doesn't like to clean below the gum-line without charging for it. I tried to discuss this with the manager and change my hygienist. Nobody bothered to return my phone call, I guess I'm just another number, one that's going to take his business somewhere else. read more

The team at Sage Dental, Crosscreek Blvd, provide world class dental care. Look no further for your dental needs. Dr "G" is a remarkable superstar professional; tech Asst Kay is terrific; office manager Sandra B personally arranges the insurance to best help the customer; and dental hygienist Kim C is the best in the area. A dental care team this good is hard to find. read more

I had a very unpleasant experience with my current dentistry and came here for a second opinionand general cleaning. This office is put of network soI paid extra, but it was worth it. Drm Frankfurth did the exam and gum testing himself, and then even took pictures so we could both look and discuss it together. He was caring and addressed all the concerns. Unlike the other place, he didn't automatically suggest an expensive out of pocket root planning. Since my gum readings were bordeline, he suggested general cleaning today then come back in 3 months to re-asess. Kim, the hygenist, was gentle and detailed. My teeth feel beautiful and clean. Thanks, GCD! And I was able to get an appointment here within only two days of calling. Unlike the other place that scheduled me a month out, then only to cancel and bump me another month. Two months vs. two days. BOOM. NO brainier which office is superior. read more

I have been a patient here now for about the last 3 or 4 years. Best dental office I have found while living in Tampa! They are always very accomadating and unecessary work will never be suggested. If Dr. Frankfurth says you need a cavity filled or a crown trust me you do! He's a great Dentist! Also Regina is a great hygentist always remembers bubble gum flavor for me when I go for a cleaning. The office staff is also very accomadating and understanding . Thanks for making getting your teeth cleaned an easy experience! I would go every week to get my teeth cleaned if I could! read more

I have worked in this office. Everything is very sterile and clean. The Doctor has a very good "eye" for cosmetics if they are needed. All patients are treated with respect and care. It's a very genuine and caring office. I'm impressed. read more

My son has been a loyal patient of Dr. Greg (Stepanski) since he was three years old...close to nine years. We could not be more pleased with Dr. Greg, the office staff, and the facility. My son has had some dental issues (fused and supernumerary teeth, geographic tongue) over the years, and Dr. Greg has always been very observant to our specific needs, patient, and informative. In all this time, every staff member has been warm, gracious, and also very informative. The office itself is very child-friendly and welcoming, from the large fish tank (featuring Nemo and friends), to back waiting area complete with video game consoles, to the dental stations that are complemented with an assortment of goody jars. My son has never had any angst about visiting the dentist...in fact, he enjoys it. Definitely a fantastic experience. read more

The best thing about this Doctor was his respect , attention to my questions and concerns and never rushing me. Did not pressurize me do anything that I was being asked to do from other dentists. THANKYOU Dr Frankfurth. I really appreciate it! read more

I had such a great experience with Gentle Care Dentistry. The staff is very friendly. I had a crown placed today and was a bit nervous but Dr. Frankfurth is very nice and explained everything thoroughly. I would highly recommend this office. read more

Amazing office for over a decade of care I have received there. Dr. Frankfurt is honest and trustworthy. Regina is the best hygienist! So much so that I have paid "out of network" to see them in the past. read more

Dr. Tom has been taking good care of me for many years. The whole staff is very friendly and professional. They always let me know what services I may require in the future so I can be prepared. I have recommended many people to this practice. read more

I have been a patient of Dr. Frankfurth for over 10 years. While I am fortunate to have the choice to go to any dentist in the Tampa area, I would not even think to place the care of my oral health in the hands/office of any other dentist. Even though prior to this year Dr. Frankfurth was NOT in my insurance network and therefore I had a higher co-pay, I continued going to Dr. Frankfurth due to the exceptional level of quality care Dr. Frankfurth and his office team provides. A visit to Gentle Care Dentistry starts with the friendly and professional office staff, the "gentle" hygienists and dental assistants, and being engulfed in a clean and calm dental office environment. I cannot imagine anyone trusting the care of their oral health to any other dentist. Going to the dentist is not a visit that most folks jump for joy over, but when you have to choose a dentist - I highly recommend Dr. Frankfurth at Gentle Care Dentistry. Unlike other dentists in the area, Dr. Frankfurth is part of the larger community. He doesn't just have an office in the area and lives somewhere else, he IS actively involved in the community. When he makes a recommendation for a procedure or products, he provides detailed information that allows his patients to be comfortable with the choice they make. I tend to ask a lot of questions LOL and each time over the years, Dr. Frankfurth takes the time to patiently answer all my questions to my satisfaction. You never feel rushed during your visit. Once my daughter graduates from her pediatric dentist - guess where she'll be going for dental oral care? Yep..... Dr. Frankfurth and the amazing dental team at Gentle Care Dentistry!!!!! P.S. Let's just say with a full mouth of teeth, my 6-month teeth cleaning visits are never less than an hour. :) read more

I had a tooth break over the weekend. Made an appointment on Monday, was able to get in same day. I had to have a root canal. He was VERY pleased I had good dental insurance. The Dentist performed the root canal (only one root) my co-pay was $348.00. The most PAINFUL root canal I have ever had. I was given a prescription that was pulled off the market by the FDA AT LEAST 10 years ago (Darvocet). Had to call the office back twice before I could get pain meds. For the follow up to complete my crown/cap was going to be over $500.00! It is a small tooth. Going somewhere else to have it completed. This review is based on my experience with this office. read more

Dr. Frankfurth had never met me. I came in with a crown that had fallen off. He was very professional and pleasant . After assessing the tooth he quickly put it back on. His staff was very friendly and I especially liked his hygienist. She was super friendly and eager to make it this a very pleasant experience read more

I have always been treated in a professional and friendly manner. If I have an appointment I have seen on time or even five minutes early never kept waiting. I have actually enjoyed going to this dentist. read more

Just had my routine cleaning and checkup. As always the visit was both professional and pleasant. Visit started right on time, staff is outstanding and friendly. DDS Frankfurt never appears to be in a hurry and takes his time to review the visit results. I became a patient here about 2 years ago after I moved to Florida, have never been happier with my dentist. I would and have recommended Gental Care Dentistry to family member's. John Johnson read more

Great office. Staff is friendly and efficient. Dr is wonderful with patients and is very gentle.

Professional, pleasant, inviting...my 3 year old son LOVES going to the dentist! My son had an injury to one of his front teeth about a year ago and the entire office was very accommodating and caring throughout the entire treatment process. read more

Always receive excellent care - both the Dr. and the cleaning assistants are gentle. Highly recommend Dr. Frankfurth. read more

We've been going to Dr. Greg for 10 years. He and his staff are fantastic. I wish he saw adults too!

Everyone is great! The front desk staff starts off the visit with their pleasant attitudes and smiles! The techs and the Doctor are all great. Seamless processes and appointments are on time read more

Definitely gentle and thorough. This is a new dentist for me and is now my primary dentist. I'm glad I found this. The positive yelp reviews are true. A+ read more

I have a patient for over ten years. I have always received quality dental care. The staff are all friendly and highly professional. The offices and exam rooms are clean and inviting. Any referrals made by Dr. Frankfurth for specialists in other dental areas have always be top quality as well. I feel I am in good hands with Gentle Care Dentistry. read more

Great dentistry clinic, professional staff and modern technologies. Will absolutely come back for any future needs.

The folks at Gentle Care Dentistry make a trip to the dentist a very pleasant experience. I've been to the dentist several times in my 78 years and never was in such a pleasant and caring environment read more

I can express how grateful I am for children's dentistry. They are always so professional and courteous. The ladies that sit up front are a great asset. Even though we don't go often they always remember something about our last conversation. read more

Going to the dentist is never fun. However, the staff at Gentle Care Dentistry, and Dr. Thomas Frankfurth, will quickly subdue those feelings with their kind and compassionate attention to you as a friend and patient. He has several dental hygienists to select from, and all of them excellent. If you are considering a move to a new dentist, my wife and I highly recommend Dr. Frankfurth and Gentle Care Dentistry. read more

Dr. Frankfurth's skill as a Dentist is marginal at best. The office staff is rude and really need to better understand customer relations. I had a cleaning recently and it was over in 5 minutes??? Don't bother with this over-priced dental office. read more

Dr Frankfurths office offers terrific cleaning and maintenance along with expert dentistry. Highly recommended by my wife and me. We've been going to Gentle Care Dentistry for four years and we look forward to our checkups. read more

My Children have been going here for years and i wouldn't change dentists for anything the staff is wonderful and Dr Stepanski took the fear out of going to the dentist for my children I LOVE this place! read more

We're a military family and discovered Dr. Greg Stepanski shortly after we arrived in Tampa in 2013. The children LOVE going to the dentist and seeing Dr. Greg! How many children can say they love going to the dentist?! :) From the entire staff to Dr. Greg, they're absolutely fabulous! It's a family feel when you walk in the doors! I recently met a new co-worker at Moffitt who has grown children...after getting to know each other, it turns out that both of her grown children saw Dr. Greg since they were children! In fact, this year was the last year for her youngest and they were very upset! Throughout the year, Dr. Greg has even sponsored fun events for his patients and staff. They're a LOT of fun! Of all the pediatric dentists we've experienced during our many military moves, Dr. Greg Stepanski and is crew are THE Best! :) read more

Dr. Stepanski and his staff are so helpful and caring. Spot on every time with my son. Feel so assured and comfortable every time we go there for an issue or a cleaning! I'll be taking my other two to Dr. S as soon as they are old enough! My son is never afraid to go to Dr. Stepanski - such peace of mind!! read more