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    SAGE Electrical Services

    5.0 (1 review)
    Open Open 24 hours

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    Copperhead Plumbing, Heating, Cooling & Electrical

    Copperhead Plumbing, Heating, Cooling & Electrical

    (34 reviews)

    TRUST ME - STAY AWAY!! As other customers here wrote, I too wish I had read all the negative…read morereviews about this business, but I was unaware that Tom, the previous owner of Copperhead sold to new owners who are a *NIGHTMARE TO DEAL WITH!!* I typically never right a bad review, on the contrary, I'm the one who writes the best and most positive reviews, because I believe people and businesses deserve great recognition and great reviews when warranted. However unfortunately this is NOT the case with the new owner(s) who took over Copperhead Plumbing. I spoke with a Dan, and then realized what everyone else was saying, how the new owner(s) completely destroyed the great reputation Tom built before he retired. I had called a Dan to discuss the repair needed for our boiler. We have 3 zones at home, and the upstairs heat zone to the bedrooms was not working, and my husband tried to change the valve, but had trouble rewiring it although he's an electrical engineer, he felt it better to call the plumber because he needed them to rewire it correctly. Note: The two zones downstairs were working great! Two very young techs came at 8:30 am and 3 hours later were still by the boiler trying to as they said "trying to figure it out". We asked them to not touch the valves or wires for the two other zones as they worked perfectly. I was at work and husband home occasionally checking for any updates from these two young men, and eventually became very worried and concerned with no answers on what was going on. I called the office trying to get an answer on why they were still there 3 hours later, "trying to figure it out" for repairing the ONE ZONE in order to get heat to the 2nd floor bedrooms. I spoke to Dan about our concerns and he rudely and abruptly was raising his voice, and told me "your husband broke the boiler" and it will cost you close to $3,000 for repairs and parts. Plus $300 for the service call today. Needless to say I thought to myself "What kind of company and employees have taken over Copperhead? I don't need to be talked down to this way" This is appalling, unprofessional, and unacceptable to be spoken to and falsely accusing a customer this way, just to *cover his young inexperienced or not well trained technicians*, who apparently seem they were the ones who BROKE OUR BOILER while poking around there for 3 full hours, and now expecting us to pay $3,000 to fix the damage that occurred while they were there!! I once again reminded Dan, that we had HEAT DOWNSTAIRS before the techs arrived, and before they left charged us $300, and after they left, later in the evening we discovered *WE HAD NO HEAT, AND OUR FAMILY PRACTICALLY FROZE* from the cold. Dan and techs was aware I had an elderly mom with Alzheimer's and young grandchildren, (one a baby) in our home - unforgivable!! I gave Dan an opportunity to redeem himself and the business, asking him to send us a more experienced technician the next day (Sat.) and he said he was going to charge us an *Emergency Visit*, in addition to the $200 we paid him the previous day! This was his opportunity to make good, and take care of the damage and frustration our family all went through by leaving us with no heat even downstairs where we had heat before the techs came to our home, and then NO HEAT we discovered after they left. The two zones downstairs which were working when those young techs walked in, was no longer working when they walked out. Not difficult to see whose at fault and why we suddenly had no heat after techs were "trying to figure it out!"

    From my understanding, the amazing guys who owned and worked at Copperhead Plumbing were bought…read moreout. The quality of service is now atrocious. Water stains on the 1st floor ceiling from a toilet that was removed and replaced (you don't even want to know why they did this). The replaced bathroom ceiling fan was not set right, so there is an ugly gap next to it. For the minimal work they did, they charged me over $1,000, then they tried to charge me another $600 for replacing the flapper and flusher in the toilet (I kid you not - $20 of parts, 5 minutes of work = $600). What a great company this used to be.

    Bold Electric - Bar Lighting

    Bold Electric

    (13 reviews)

    I have been a costumer since August of 2018, and have been paying $ 57.76 a month for the platinum…read moreservice contract. I recently had an issue when the generator would not start for its weekly test cycle. I called Bold and a service person came to see what was wrong. He noticed immediately that the input gas lever was half closed ( my fault). He opened the gas lever, and started the generator. He turned it off and said that was the problem. He was here all of 10 minutes. I then got a bill for $220.00, really $ 187.66, because of my service contract. To summarize, I would have gladly paid a reasonable amount, but having paid close to $ 5000. for the service contract. It seems to me that Bold was foolish to let me cancel the maintenance plan, rather than charging a more reasonable amount for the service call. It is really a shame, because it is a great company but has too rigid billing practices.

    We decided to go with Bold Electric to check our generator that was not working properly. Bold…read moreElectric made an assessment and they determined that it needed to be replaced in its entirely. Based on the good reviews, we decided to trust them... and our problems started. They replaced the generator with a brand new Kohler one, after one month, we got an outage... and the generator did not start. We called them and they showed up 2 days later. After that, we discovered that the only benefit you have with their maintenance "monthly service" is that they will "prioritize" you in case of an outage, but they still charge you a lot of money for the service. That was strike one. In another outage, the generator started, but the power went up and down, not constant... we had to call them again (after 2 months); they "fixed it" but in the next power test the generator did the same. Called them again and they fixed it once again (this is a new generator, installed by them). Strike two. Next power outage, generator did not turned on, they came by and it was determined the switch was damaged... they had to replace it, they charged us 700 (Again, this was a new generator, supposedly a whole new system was installed). Strike three and out; we cancelled our maintenance plan agreement and guess what? Now the switch is malfunctioning, and it is not allowing power from anywhere but the generator... this was replaced less than a year ago and they want to charge us 800 just to come and check. Please be careful with this company, I have not seen this dishonesty ever.

    SAGE Electrical Services - electricians - Updated May 2026

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