SICK SHOP, First time in New York and this was my first stop, best decision I made. Was waiting for…read moremy ride so the owner let me relax and play ps5, . 5 stars for sure

Would recommend staff are friendly-they have a nice selection of products for a good price -and the…read morebest part is there's no hidden fee endless you pay with credit card what you see is what you pay

Please come back soon I miss you guys so much you're customer service was impeccable I'm having a…read morehard time locating a new dispensary because I don't want to be disappointed

Amazing customer service whenever I come, they are so kind. They know me by name. They are always…read morewilling to answer my questions which are always repetitive at times there isn't a long wait. They always have promotionals and the potency is amazing. I have never gone anywhere else after shopping here.

Service is always quick and fast, they have a great selection for the size of the store. Prices are…read morealso pretty fair compared to other dispensaries in the area! I highly recommend this place to friends, all the workers there are super chill

I am writing to formally report an extremely unprofessional interaction I had with the manager at…read moreyour store. I called the store because I wanted to ask what types of cannabis products the store currently carries. When the employee answered, I politely asked to speak with the manager. Instead of simply transferring me, the employee repeatedly questioned me about why I wanted to speak with the manager. I explained that I simply wanted to speak with the person in charge, yet I was still questioned and had to wait approximately 5-10 minutes before being connected. Once I was finally transferred to the manager, the interaction immediately felt unnecessarily hostile and confrontational. His tone and attitude toward me were disrespectful from the beginning of the conversation. I was calling as a potential customer with a simple question about the products the store sells, and there was no reason for the interaction to become confrontational. When I addressed his attitude and explained that I was simply trying to get information as a customer, rather than attempting to de-escalate the situation or professionally address my concern, the manager became even more upset. He ultimately told me, "We're not going to sell you anything" and stated that he did not like the way I was speaking to him. I found this interaction extremely disappointing and unprofessional. I understand that employees and managers have the right to refuse service in certain circumstances, but the way this situation was handled was completely unnecessary. I contacted the store intending to potentially make a purchase and simply wanted information about the products available. Instead, I was treated as though I had done something wrong simply for asking to speak with a manager and questioning the manager's attitude toward me. I am requesting that this incident be reviewed by the appropriate person in management or corporate leadership. I would also like the conduct of the manager and the employee who initially handled my call to be addressed appropriately. Customers should be able to contact a business, ask reasonable questions, and expect to be treated with basic professionalism and respect. Regardless of whether the manager agreed with me or liked the way I responded to his attitude, his position as a manager should require him to remain professional and de-escalate customer concerns rather than escalate them. I am not writing this complaint simply because I was refused service. I am writing because of the manner in which I was treated and because I believe the interaction fell far below the standard of customer service that should be expected from a manager representing your business. I would appreciate a response regarding how this complaint will be handled and whether the incident will be reviewed.

I don't even know where to begin because I'm honestly still so grossed out by this whole…read moreexperience. I went into Green Flower Wellness in Bayside on a whim. I knew exactly what I wanted - Rove 510 battery. Instead, Moe kept pushing me toward a Fernway battery. I told him what I wanted, but he insisted the Fernway was better. It was more expensive, but I figured maybe he knew what he was talking about. It had a cap, seemed more hygienic, so I trusted his recommendation and bought it. I also picked up a Jaunty Green Crack cartridge. A few days later, something happened that could have been seriously dangerous. The battery was OFF and sitting in my husband's pocket. Suddenly we started smelling something burning. We looked all over trying to figure out where it was coming from until my husband realized his chest was getting hot. We pulled the vape out of his pocket, and the entire glass cartridge had shattered. Oil was everywhere - inside his pocket, all over the battery - and the device was literally sizzling and smoking. We ended up throwing it into a bottle filled with liquid just to stop it from smoking. It was honestly terrifying to think about what could have happened if we hadn't noticed it when we did. That night I went back to the dispensary and spoke to Moe again, and somehow that experience was even worse than the first. He could not have cared less. No concern. No apology. No "I'm so sorry that happened." Nothing. He basically shrugged his shoulders and acted like it wasn't his problem. When I asked to speak with a manager, he told me nobody was available and that it wouldn't matter anyway because they'd just tell me the same thing. Look, I understand products can fail. That's not even what upset me the most. It's the complete lack of human decency. You convince me to buy something I didn't even come in for, charge me more for it, it fails in a way that could have seriously injured someone, and your response is essentially, "Not my problem." You can't even stand behind your own words. At the very least, replace the destroyed products, offer to contact the manufacturer, or show even an ounce of empathy. Instead, I walked out feeling like once they had my money, I no longer mattered. There are so many dispensaries in Queens that actually value their customers. I chose this one on a whim, and it was a huge mistake. Between the pushy sales tactics, the lack of product knowledge, and some of the worst customer service I've experienced in a long time, I will never be back. This experience just left me with such an icky feeling. Do yourself a favor and spend your money somewhere that actually cares about the people walking through the door.

Staff very helpful and quality of products good ! Definitely New Hyde Park location is the place…read moreto go and shop !

Clean, safe, local and convenient. They have a great selection of flower, edibles, oils, tinctures,…read moreetc. They're always friendly and there's always some sort of sale going on. Inventory changes frequently, and they are very informative as to when stock arrives in the event that your item is unavailable.they accept CanPay which is also very convenient

The service at this dispensary is outstanding. The budtenders are always helpful and friendly. I…read morehave visited other dispensaries in the area, but I keep coming back for the service. I don't know who does the training, but the budtenders are so knowledgeable. They have a great selection of merchandise to pick from. Best dispensary!!!!!!!!!

Fumi Dispensary is located right in a neighborhood area, which feels a little unusual but also…read morereally convenient. From the outside, it doesn't look like much, but once you step inside, the space is surprisingly large and nicely laid out. They just opened, so the product selection isn't huge yet, but there's still enough variety to choose from. The outdoor area is spacious too, so I'm curious to see what they'll do with it once the weather gets warmer. Pricing is about average nothing that really stands out compared to other dispensaries. What does make Fumi unique, though, is the service and their payment setup. When you pay, you can link your phone number to earn points, which is a nice touch. it's a solid, clean, and convenient dispensary nothing groundbreaking yet, but it has potential.

Service is very good, Ruben is very nice and has knowledge on products which is great plus. They…read morealso have parking outside!

good store with friendly owner but Last time I went I went for one thing and didn't get to check if…read morethe store had Muhas. I am curious does the store have muhas And how much do they cost?

The owner is extremely nice--My boyfriend and i talked to him for so long! This place has amazing…read moredeals that i haven't seen at any other store, such a big selection of vapes and smoking pieces!

Truly a disappointment to see Twins Deli turned into this smoke shop. My friends and I really miss…read morewhen this place had a kitchen. This place overcharges and needs to be shut down immediately! I was charged $60 for a product that is typically $20. I would give this place a 0 star if I could! Why would you put a smoke shop next to a library?! Why would you take a deli away from the kids?? Where are the kids going to buy breakfast from now? during a panny??? #BYEMEDUSA!! BRING BACK TWINS DELI!!

The staff here is super friendly and informative. Great customer service!! The owner greets you and…read moresuggest different products. The prices are very reasonable as well. Good quality smoke products all around. The shop is clean and well lit. We stumbled on this spot by accident but we will definitely be shopping here from now on. Mask required due to covid.