I recently visited this massage parlor while traveling from Texas, and overall, the experience was…read moredisappointing. The massage itself was just okay--not terrible, but definitely not worth the $100 price tag for a standard 60-minute session. That said, the quality of the massage wasn't even the main issue--it was the lack of professionalism and customer respect. I called ahead at 9:45 AM to schedule my appointment and arrived early at 9:42 AM. When I checked in, I confirmed that I had called ahead, and the receptionist proceeded to collect my payment upfront, which I understand is standard practice. However, immediately after my payment was processed, another customer walked in. She stopped assisting me to ask if he had an appointment, and her demeanor made it feel like she questioned whether I had actually booked mine. It was an uncomfortable start to the visit. The most concerning part happened after the massage. When I completed my receipt, I added a $15 tip, bringing my total to $119 with the card fee included. As I was writing, the masseuse looked directly at my receipt and told me, "That's not enough money." I was taken aback, because a $15 tip on a $100 service is reasonable. When I declined to increase the tip, her tone became aggressive, and she called another staff member to the front. That person told me I "needed to leave more tip." Only after reviewing the receipt did they realize the tip was $15--not $5 as they had assumed. At that point, I was given a quick apology, saying, "Sorry, I need glasses." By then, the situation had already crossed the line. Being pressured for a higher tip, spoken to aggressively, and then dismissed with a casual apology was both unprofessional and disrespectful. As a paying customer, I expect to be treated with courtesy and not put in an uncomfortable position over gratuity. Unfortunately, this experience left me feeling more stressed than relaxed. I cannot recommend this place based on how customers are treated.

One of the best deep tissue massages I've ever had. Have a problem spot. They can help. Definitely…read morewill return. Very clean also

Booked a 90 minute full body with Tiffany today and it was SHEER BLISS. She was kind and gentle,…read morewhile also having a sense for which areas of the body needed increased depth and pressure for tension relief. She was experienced and individualized. Compared to another popular massage chain I've visited where I left feeling just as I came, I left Tiffany feeling completely rejuvenated. I also feel it's important to add that I received every minute of the 90 minutes I expected. I arrived 10 minutes early to my appointment, as asked by Tiffany, for paperwork and a brief chat. From start to finish, the massage was right at an hour and a half. I HIGHLY recommend her to anyone. She has a special price for first time customers and I noted a certification for prenatal massage framed on her wall. I know I, for one, will be returning regularly.

I'm giving Tiffany a 5 star because she was super helpful. We are from California and needed a…read moremassage badly from our jet ski and tubing adventures with the family. She didn't have available, but responded immediately and gave us a referral. We really appreciated her prompt reply and we look forward to actually getting a massage from her next time we are out here. :)

I recently visited Soul Spa for the first time during a visit to Jackson and was happy to…read moreexperience this type of spa in the area. It is inside of a hotel but has a separate entrance if preferred. The staff was courteous and attentive and very area of the spa was clean and very serene. The dressing room includes lockers, restrooms, showers, and a sauna. The robes and slippers were comfortable. I was able to relax in the relaxation room prior to and after my massage service where I was served tea and you can have light snacks (as well as order directly from the hotel bar/restaurant). Overall a great experience but the reason for my rating is that the massage room was very cold and thus not comfortable or relaxing. I alerted the masseuse who also agreed even mentioning that her hands would be cold because of it - when she checked the thermostat it was 65 degrees in the room (during a winter time visit to the spa). Although the massage table was heated I was nearly nude and thus very cold during the massage session. The masseuse attempted to change the temperature but it did not rise during my session.

I have been here on several occasions and the service is always great. I have received massages…read morefrom different specialists and each time has been very nice! 10/10

Great place to relax! Best therapist in the Jackson area. If you want a great massage come here,…read moreyou wouldn't be disappointed.

The best massage I've ever had. Kristine truly has a gift. I feel better than I have in months.read more

I go by my middle name, Elise, and this was by far one of the best massages I've ever had...and…read moretrust me, I get a lot of massages from all over the world (Maldives, Jamaica, Hawaii, Vegas, etc). I was actually visiting from Las Vegas and I had the pleasure of getting Amy as my masseuse. She was attentive, thorough, and absolutely amazing for my massaging needs! I exercised a bit hard the past few days and needed some relaxation and muscle restoration. She worked out ever sore spot on my body and then some! :) She gave me every minute of my 90 min Himalayan hot stone massage and was amazing company. I typically never really talk during a massage but I talked most of the massage time; except the last 20 minutes. Amy was relatable, kind, and very warm. I promise I'm coming back to Amy if I'm ever in the Jackson area again. I was also gifted two Himalayan stones to take with me! Talk about getting your monies worth! I left feeling relaxed and without pain! Thank you soo much Amy for the wonderful experience!! :) I also shared my wedding pictures with Amy and the staff! Lol I felt like they were my new family! :)

Keshunda Bennett done such a great job. I am a person who enjoys getting a massage without having…read moreto talk the entire time. She played lovely zen music and was very attentive to my problem areas(just the right amount of pressure). If you are looking for a relaxing experience, I 100% recommend booking with her you won't regret it

I cannot say enough good things about my massage experience. From the moment I arrived, I felt…read morecompletely welcomed and at ease. The therapist was incredibly professional, taking the time to listen carefully to my needs and explaining exactly what to expect. I really appreciated the clear communication -- it made me feel confident I was in good hands. The massage itself was outstanding. The therapist skillfully targeted my problem areas while also creating a calming, relaxing experience overall. The pressure was always just right, and they checked in with me throughout to make sure I was comfortable. You can tell they are highly trained and truly care about providing top-level service. Afterwards, I was given helpful tips on how to maintain the benefits of the massage at home, which showed how invested they are in my overall wellness. It's rare to find such a perfect combination of skill, professionalism, and genuine care. I will absolutely be returning and recommending this place to friends and family. Easily one of the best massage experiences I ever had! Kourtney is top notch!

Buyer beware!! Zero stars bought a $100 gift card shopping…read moreone day with my husband to treat myself at a later time. I was NOT told there is a separate gift card for retail items vs spa services. Was given a spa card. I no longer live in the area and workers would not honor to allow retail purchase. make sure you are aware of their policy

I ordered a gift card for my Wife's birthday and had it mailed to my house. I spoke with an…read moreemployee as I had some questions before I ordered. She answered all of my questions and provided me with great costumer services. Received the card in the mail 2 days later. Would highly recommend them!

LaShea is AMAZING!!!! I had been searching for a new massage therapist near my home. I have found…read morethe perfect fit! She applies just the right amount of pressure to work out the knots and help you relax. The atmosphere is tranquil perfect lighting and the use of space is perfect. Scheduling is easy and efficient. I have had massages at other places(independent and chains), Lala is perfect! I even recommended her to a friend who was searching for a new therapist as well and now my friend is a routine client too. I am so glad we found her! No contracts, book when you need to, easy to pay, so thoughtful of problem areas.

I absolutely loved my massage. The ambience was so peaceful and relaxing. There were several times…read moreI felt myself snoring that's how good my first massage was. Lala was very attentive and I can't wait to book another visit.