If there was a zero star option I would have selected it. They say 24 hour support through their…read morechat but when you click on it nothing happens. Their internet in my area is hit or miss. All it takes is some rain to make the internet connection useless. When I lived in Michigan it was the same way...it was so bad people in the area used to throw rocks through their windows after hours. I have no idea how a company can give such deplorable service and stay in business or not have a class action lawsuit against them. If you have ANY other option, take it!

I would give them a minus 200 stars, if I could! Friday…read moreevening, February 6, 2026, I had landline phone service. Saturday morning through now, February 15, 2026, I have no phone service. I have spent over 5 hours over the past week attempting to find the problem online along with hours 'chatting' with some BOT on the other side of the planet. I did troubleshooting on my line but could only get as far as the internet so that I could schedule a repair ticket but then was unable to communicate online with anyone to let them know that the problem was with my phone, not internet. I finally was able to troubleshoot my phone but the response came back that 'unable to test phone when it is busy'. Duh! Now what am I supposed to do? So, I left the repair ticket as is and expected a technician as scheduled for Monday, February 9th. I woke up to an email from CL telling me that my ticket had been cancelled because 'there is an outage in my area'. I then went to chat with their BOT and they confirmed that there is an outage and it 'may' be repaired by 6:00pm on 2-10-26. Why was this outage not shown on their website and why was I not notified of this outage Saturday morning when it occurred? Instead I have wasted over 5 hours of my life attempting to do their job without success. I initially contacted the Montana Public Service Commission on February 16, 2024 with a similar complaint and now it's 2026 and we are still having to put up with this BS - local company with customer service located on the other side of the planet and customer is expected to go online and do their work. I am 82 years old and I don't have enough time left in my life to spend hours trying to stay on top of ever changing technology and chase links on their website to solve CenturyLink issues. Also, I depend on my landline for emergency purposes, should my 'flip phone' not be working. I'll bet if I quit giving them my 'local money', they would immediately terminate my 'local service' which they don't provide very well. This is the response I received from the Public Service Commission "The Commission's authority is focused on whether the company meets minimum service quality and safety standards set in law and rule; we cannot require them to staff a local call center or design their customer service systems in a particular way. That said, the kinds of issues you describe--such as taking two days to notify you of an outage, or expecting customers to spend hours navigating websites and automated systems--are exactly the types of problems we consider when evaluating whether they are meeting their obligations to customers." So, why haven't they done anything to require those minimum standards? It is now Sunday, February 15, 2026 and I still don't have phone service and no explanation on their website as to the problem other than "There is currently an outage in your area that may be impacting your service. The outage is expected to be resolved by February 16,2026 7:00 PM." And, this notification changes daily. It's seriously wrong when consumers have to put up with this from both the suppliers and the politicians who are supposed to protect the consumers from this type of abuse. After 2 years of attempting to address and correct these issues, I have received nothing but excuses. Perhaps we consumers as a group could achieve more. Is anybody interested?