Excellent Service! Amazing Response! Quality Work!…read more This was a service call on our Package Unit installed in November of 25. Since this is our first cooling season, the system needed a few adjustments to match our home and personal comfort. I had the pleasure of working with Jimmy; he is the nicest, professional, and knowledgeable HVAC Contractor I have met. He, along with Kyle, went above and beyond to get things perfect. Thank you also to Angela, who is always wonderful to work with. You all are awesome! DJ and Kenny

Had a new AC unit installed at a property. Afterward, I found sheet metal screws and small pieces…read moreof sheet metal debris left throughout my front yard. One of these screws ended up in my tire, which I took to Discount Tire to be repaired (they completed the repair at no charge). While Vista Pros did offer to pay for the repair, my concern was the inconvenience of having to deal with a flat tire due to the debris left behind. They also offered to return to clean up the yard, but I had already cleaned it up myself by that point. One of the installers was a smoker, and I noticed a strong odor of smoke inside my home during the project. In my personal opinion, the overall experience fell short of what I consider professional and satisfactory. They provided two maintenance visits with the new AC unit. When they came, it was during the wintertime, so they inspected my heating system. I was told the blower motor needed to be cleaned because it was dirty. They told me the circuit board had burn marks and needed replacement. Because I wanted to be sure, I had a third party inspect it, who stated the board was functional and did not need to be replaced. When the company reached out to schedule the second maintenance visit, I declined, having decided to no longer use their services based on my previous experiences. When I informed them of my decision and my reasoning, I felt their email responses were overly pushy in trying to get me to schedule or use their services again. They did offer to try to make things right, but I chose to move forward and decline further contact. When I posted my initial review, the company emailed me claiming that attempts to damage their reputation are considered defamation and can warrant legal action, while requesting that my post be accurate. I am updating this review to ensure it reflects only my exact personal experience, timelines, and the factual second opinion I received. Anti-SLAPP statute (A.R.S. § 12-751)

Very professional and very knowledgeable. I would call them again for my twice a year service…read morecheckup.

Great when it was Arizona Comfort Systems. Now it's . Rite…read moreWay, and they LOVE seniors! Seniors = $$$! According to them, everything went to crap with my system sometime in the few months between the last visit by ACS and the first visit by Rite Way.

I needed HVAC cleaned and serviced for the sale of a house. Chris spent about two hours doing a…read morethorough job and took before and after pictures I could show the buyer. The one year maintenance agreement is transferable to the buyer. It's a great value.

Such great staff, a small business in town that really cares about the neighborhood it servesread more

This is the second AC/Heat unit Berg's has installed for my home, the house has two units. I am…read morepleased with my Carrier Infinity unit just installed, it is super quiet, and cost much less (thousands less) than competing units and comes with higher rated heating and cooling. The unit is "sleek" and easy to maintain. The Infinity is remotely monitored and software updates are automatic; Carrier sends me an Email when updates are installed. Berg's came on time, cleaned up quickly, and replaced my 20 year old system in two days. Gone is the old metal exhaust pipe for the secondary gas heat ex-changer (programed to fire up below 25 F) which exceeds Government suggested gas efficiency, allowing escaping exhaust to use PVC piping. Good bye high gas bill for this unit. Call Berg's, they will do you right.

Contacted this business on Wed. morning. Unable to provide service until Friday am. Told we would…read morehave a technician between 7:30-12:00. Sent an email to ask a question of business at 10:00am Friday. No return response. No call and on one had shown up by 11:45am. Called. Left message on answering machine to contact me as soon as possible. No response. Apparently, someone finally called around 12:20. No apology, and no discussion about why someone did not call and let us know they would be after the promised time. Calling another company to provide service. Remember how mad you get when given a time after waiting for 2 days and no one shows up. In my opinion, based on my experience, this could happen to you if you call this company for service. It happened to me. If I could give 0 stars, that would be my rating as zero got done

Eric and his crew are excellent. I have used them for many years and highly recommend them. I…read morejust had my second HVAC system installed by them.

Our HVAC died on us in October of 2024. It was 16 years old on R-22. Eric came out to service it,…read moreplugged the leak. Apparently it had more than one leak and the entire refrigerant ran out in two days. He was completely out of refrigerant. We opted to wait on replacing it due to costs. It was something we had to save up for. Fortunately we have a very well insulated home made with 'ice block', a method of insulating the inside of the block using styrofoam supports. So the house holds up well in the winter months as we used two oil heaters and maintained a very comfortable environment in a 2100' home. We finally saved enough $ to pay for an entire replacement based on what we were seeing similar units selling for online with labor. We had several estimates done by other HVAC companies as well, but Air Flow Systems was considerably cheaper ($5,000 to as much as $12,000 less), and that was with the upgraded SEER2 plus the new 454B. This unit had all the bells and whistles of energy efficiency and is incredibly whisper quiet at all times. I questioned Eric on the much lower than anticipated fee, and he said he did cut us a big discount (by thousands, literally) due to what happened prior with running out of refrigerant, and as fellow Christians. This new version is amazingly smooth, has a touchscreen thermostat (very nice) and little perks. We never hear it turn on and off, which is great! They had this installed in under 6 hours. We are extremely pleased that they arranged this before the 4th of July, 2025 as well. Eric has us on the calendar for annual wellness check ups, too, but this unit will surely outlast the old one it replaced and will likely outlive us! Great service, arrived exactly on time early in the morning and installed lickety-split! He has such a good attitude about his product and business, and good things to say about Christ as well. Very grateful and super satisfied with the unexpected discounts and generosity. He even ran home for more refrigerant as he was a little short. He wanted to be sure we had the maximum needed. Highly recommend, and will use him always!

We would like to take this opportunity to thank first west servicing corporation (sorry, I am a…read morenew user of a smartphone and do not know how to capitalize). We moved into our current apartment in march, 2018. From day 1 we had problems with our a/c and heating. The company on call (I will keep this short) put ourselves and the management thru nightmare of "it's ok; ordering the parts; parts on the way; parts lost; reordering; etc." This went on for 8 months. Finally, management saw the light and replaced them with: first west servicing corp. Everything changed once frederick gray, the owner, and his employees took over. Just listening to them discuss our problems clearly told us these gentlemen knew what they were doing. Yes, they did have to order a new a/c-heater unit but we knew it was what had to be done and frederick explained everything. In November, the new unit was installed and worked. This company is finominal - the gentlemen in his employ were courteous, respectful, friendly, extremely professional and they all cleaned up the areas they had been working in before leaving. We wish there was a better way to say thank you for ending the nightmare - so this review is our biggest thank you. They do: heating, cooling, construction, remodeling, hvac services, painting. 520/458-0545. The absolute best.

From the owner: Our business specializes in HVAC and Home Maintenance.read more