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    Vista Pros Heating & Cooling

    3.6 (17 reviews)
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    Comparison picture of our old and new water heater that is obviously not installed level.

    Vista Pros, absolute worst experience ever. 1st contact: Technician arrives and does service on ac/furnace. Wonderful experience. 2nd contact: Technician arrives to repair hot water heater; pilot light goes out approximately every three days. Technician cleans thermal coupler/pilot igniter. The Issue still persists. 3rd contact: Different technician replaces pilot igniter assembly to the tune of $190. The issue still persists. 4th contact: First technician returns and adjusts the vent. Issue still persists. 5th contact: Entirely different technician arrives. Not sure what he did, but now pilot light goes out three times a day. The technician ran his rooftop mounted ladder into the stucco frame of our garage and damaged it. Compensation from office was offered. 6th contact: Verbal with office. Office states they will replace the control unit/gas valve to the tune of $867 (we found the part on line for $179) while stating they will not warranty it. Or for $2410. will replace water heater with a Rheem Performance water heater. After a fight, they agreed to refund the thermal coupler/pilot igniter unit that will be taken with the discarded water heater and accomplished nothing. The refund should have been offered with no argument but that did not happen. 7th contact: Technician arrived and installed a A.O. Smith water heater instead of the Rheem Performance water heater we requested. The A.O. Smith is a quality and comparable unit, but not what agreed to and signed for. No communication of the product switch was made prior to installation. All 13-year-old copper tubing, gas lines and drain bibs were reused and tank was installed at least two inches off level. Site glass for pilot light was turned to wall forcing me to contort my body with my cheek pressed to the wall if I need to see it. Office stated $2410. does not include replacing any of the parts mentioned above. Vista Pros idea of levelling our water heater was to install a spacer between the wall and the top of the water heater. Nothing about this installation was professional. At this time the Vista Pros apparently feel they were the victims. They canceled and refunded our service agreement with them. We were waiting for our unit to be installed properly before we made payment. To our surprise Vista Pros put a pre lien on our property before the work was completed. I worked in the HVAC field for 15 years and our number one priority was taking care of our customers. If we made a mistake, we owned it and did everything in our power to make it right with the customer. Apparently, Vista Pros does not have that work ethic. If you are considering this company, I suggest you think long and hard first and get quotes from other companies. I wish we had.

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    21 days ago

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    1 month ago

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    1 year ago

    They did an amazing job. Very professional. One day in and out works great. Very happy. Everybody was super nice great team

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    2 years ago

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    2 years ago

    Very happy with Vista Pros ! They got me ready for summer by servicing my swamp cooler! I recommend !

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    2 years ago

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    2 years ago

    If you use vista pros, watch everything. These "technicians" charged me for items that were not used.

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    3 years ago

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    Review Highlights - Vista Pros Heating & Cooling

    The young technician and the estimator both went above and beyond with their customer service duties!!!

    Mentioned in 2 reviews

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    Sierra Vista Plumbing

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    A couple months ago we had Sierra Vista Plumbing perform a side sewer video inspection for a home…read morewe were purchasing. They were recommended by our real estate agent. We were charged a very reasonable fee, the two person crew worked quickly and gave a briefing afterwards. They put any worries to rest about the side sewer connections. Fast forward to a month after closing on the home, while moving in I accidentally (stupidly) backed our heavy 5th wheel trailer over the underground water shutoff valve in the front yard. The valve was completely sheared off on our side of the meter. The 3/4" supply line was running wide open. Having no idea if there was another water company shutoff valve, I called 911, Sierra Vista Plumbing (knowing I would need a new shutoff valve once the water flow was stopped) and the water company for help. After calling Sierra Vista Plumbing, Zach arrived first on scene within 15 minutes and knew exactly what to do. He got the water shut off before the meter (with water company permission) and ultimately repaired all the damage within two hours with new / upgraded components leaving the entire valve configuration MUCH better than it was before. The total cost was much lower than I'd anticipated. Zach was understanding, empathetic and explained everything he was doing. I can't thank Sierra Vista Plumbing for coming to my aid so fast. They've earned all of my future plumbing and HVAC business.

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    Vista Pros Heating & Cooling - hvac - Updated August 2026

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