Tucson Asphalt - Poor Communication and Hidden Costs I…read morerecently hired Tucson Asphalt to seal coat a road I had put in, approximately a quarter of a mile long and 12 feet wide. Initially, they quoted me a reasonable price of approximately $0.33 per square foot. However, my experience took a turn for the worse as the project progressed. On the day of the job, my neighbor asked to have an additional 1,400 square feet in front of their gate seal coated and crack sealed. I spoke with a supervisor named Kevin Siegfried, who agreed to do this extra work, mentioning that I would be billed for materials like crack seal, which sounded fair to me. No contract was signed for this extra work. Everything seemed to go well initially, and they completed the job in one day. However, they ran out of materials and had to return to Tucson to get more--a detail that becomes important later. One month after the job was completed, I received an invoice that charged me $1.00 per square foot for the additional 1,400 square feet, which was three times the initial rate. I tried reaching Kevin for an explanation, but he never returned my calls. I eventually spoke with a very kind and professional secretary who assured me she would look into it and have Kevin call me back, but he never did. She later expressed surprise that he had not returned my call and mentioned that this issue had been raised in their meetings multiple times. The company explained via email that the increased charge was due to the smaller area being charged at a higher rate per square footage. This was never communicated to me upfront. Additionally, they charged me for bringing equipment down from Tucson, even though they had to make a second trip due to their poor planning and not bringing enough materials initially. My major issues with Tucson Asphalt are: 1. Poor customer service: It's a huge problem when you can't get a hold of a supervisor and they won't return your calls. 2. Lack of transparency: They should have informed me about the higher charge for the smaller area and the extra cost for bringing equipment from Tucson upfront. I have served as a fire captain for 33 years and understand the importance of good customer service. This experience with Tucson Asphalt has been disappointing and unprofessional. Be very wary of their billing practices, as they may include hidden costs that are not stated initially. I will be using another company for future projects.

Tucson Asphalt did an excellent sealing job on our driveway. We had great service from every…read moreemployee involved in our job including Kevin, Kristy, Alex, Shayla as well as the sealing supervisor and his entire crew. They all are dedicated to their work and handled our job professionally, efficiently, and beautifully. Thank you all at Tucson Asphalt. We highly recommend this company.

I needed my front yard landscaped and cleaned. GP landscaping came out ASAP and performed an…read moreamazing job on the service and paid attention to detail. Would recommend their services!

Worst landscapers ever! They come once a week and sometimes miss and come 2 weeks. Never run the…read moreblowers at the back of the complex, only at the front. They have not run the blowers since the bad haboob we had over 3 weeks ago. The driveway and sidewalks are so dusty it is ridiculous. Glad I rent and do not have to pay HOA fees because the HOA is getting ripped off! Rialto Condos

"I can't believe I live here."…read more Those were the words that were going through my head as I drove up our 1300' newly-paved access road that Sunrise Asphalt had just repaved. Talk about a perfect job, they addressed every one of my concerns and even came back to take some footprints out with a torch and roller. Repaving our road every eight years is a requirement of our HOA's road maintenance agreement. Because our road serves only four residences, having it look absolutely beautiful and durable was paramount in our decision in choosing an asphalt company in Tucson. After seeing Sunrise's work at the gas station at the corner of Silverbell and Grant as well as other parking lots of local Tucson restaurants -- which also all turned out perfect -- we decided to have Sunrise come out for a quote on our job. Two other Tucson asphalt companies also bid on the project which we had expected would run $18,000-$20,000. In looking over the contracts, Sunrise had the best warranty even though they were more expensive than the other bids we received. But judging on their past work and their 40 years in business, the decision was clear. We chose Sunrise Asphalt to do the job. Our job was done exactly the way it was explained to us having at least 2" of asphalt at all times, edge lines would be near to as perfect as they could get them, hand-tamped if needed, no globs, bumps or wavy areas. This is a family-run business with longstanding employees that have the experience and skill, especially working with difficult winding roads and driveways. Our road goes up the side of a mountain ridge at a severe incline, so this was no easy job for them. But, they knew how to handle the job and, as promised, one of the family members was always on-site during the entire two day process overseeing the work and orchestrating the rollers, trucks and other equipment. The job turned out to be exactly how they said it would be: perfect! We look at this as a return on our investment. Our paving project easily increased the value of the homes in our small development by as much as $100,000 and the place looks gorgeous now! Very professional company. Wish more businesses were run this way.

Left a huge mess on the street. Would not clean up. Do not use this company. Totally irresponsibleread more

Well , the crew is back to do another bundle of driveways at a flat rate each. As a group, same…read moremorning. Another admiring homeowner arranged it. This time it's five driveways. This is going to snowball. I can see it. Excellent work. Prompt and clean No slop.

Eddie and his team were fabulous! The work was outstanding, they were thoughtful of our neighbors,…read morekept me advised, and were a true pleasure to work with. I highly recommend Sarver Asphalt!

Matt and his team did a wonderful job on our garage and laundry room floors, really first rate and…read moreexceptional attention to detail! The price was very, very reasonable, especially when you consider the excellent quality of workmanship and materials used. We will be highly recommending them to all our family and friends! Dave and Marcy

After surveying the multiple degraded concrete slabs that comprise the floor of my 1940s house,…read moreMatt Hastings assigned the job to his concrete maestros, Gabriel and Carmelo. Hidden beneath layers of ancient asphalt mastic, there was no dominant level to work from-- so Gabriel drew from his knowledge and skills to craft his own. He and Carmelo then hand-ground down 3 medium-size rooms to reveal the slabs beneath, then hand-floated several layers of epoxy concrete over all. I was so amazed and happy, I told them they could call it a job. Gabriel insisted, no, they weren't done yet. I chose a dove-gray color coat, which he applied before the final texture and clear coats. All this in 2-1/2 days. Wow! Just WOW. Thank you SO much, TEAM Hastings! - Linda V.

Excellent company and excellent at what they do! We had them install about 250 feet of Ocotillo…read morefencing along the south side of our cattle fencing to help provide a natural screen to our backyard. We live in the desert in the foothills of the mountains. The communication was excellent, the team worked professionally and in a timely manner. They have it down to a science. We are thrilled with how beautifully it blends with the natural desert surrounding us. Much of the fence has actually bloomed flowers and now leaves. I highly recommend Sonoran Ocotillo for your landscape needs.

I needed ocotillo panels to cover an existing pergola and an open grid on a large gate. David came…read moreover, measured and gave me a quote on the spot. My job was completed the very next week! Looks great and the installers were extremely competent and nice! Well done!

Jennifer does a great job in removing graffiti. My office building tends to get hit often and she…read moreunderstand the urgency for removal. She is always responsive and on time.

I had an oil spill that I tried to fix, thought I ruined the drive way, the woman came out and was…read moreable to clean it up. The company is from our city and I support our local businesses.

GR Roofing recently replaced my 40-year-old roof. Jorge and his team did an excellent job from…read morebeginning to end. The workers were courteous and professional and showed up on time each day. The job was finished on schedule. A sky light was broken due to its weathered conditon and one of the workers went out to by a new one. They did not charge me for it. They were meticulous in their work and painted the metal trim to match the color of the house. I can't say enough good things about Jorge and his team. It is my opinion that GR Roofing is the best roofing company in town.

My cement tile roof was damaged (broken and missing tiles) during a recent monsoon storm with…read morestrong wind and hail. I also have a small balcony that was nearly due for a fresh application of elastomeric roof coating. I created a project on Yelp that included the tile roof repair and balcony coating. GR roofing was quick to reply and sent George out the next day to review the damage and provide an estimate. He arrived as stated and used a drone to survey the damage on my two-story home. I sent him with one of the tiles that had fallen off the roof to find a match. I received an estimate via email within 48 hours. I received a total of 4 estimates from various local roofing companies and decided to go with GR Roofing. I accepted the proposal online and followed up with a call to inquire about scheduling. I was told by the female that answered the phone that George or Guillermo would call me shortly to get me on the production schedule. No call. I called the next day, with no answer/no callback. Day 2 George called me back and gave me a start date and an arrival time of between 6-7 AM. I was ready to go bright and early but no one showed. By 9 AM I called and was told that the schedule changed and someone would come later that day or maybe the next day. Two crew members arrived a couple hours later and power-washed my balcony. They were there all of 5 minutes and I barely caught them before they pulled out of my driveway. I asked them whether they would be back later that day to start the roof tile replacement/repair or to apply the first elastomeric coat once the balcony had dried. They said they didn't know anything about either and were just told to power spray the balcony. I decided to text George to see what was going on. He called and said he would figure out when to send the guys back and get back to me. No response, so I followed up via text that evening. He said he couldn't find the roof tile but would send the guys out the next day to apply the balcony coating. A single crew member arrived 2+ hours after the scheduled time. I had a plastic wicker sofa on the balcony which George said they would place in the backyard before coating the balcony. When only one guy arrived, I asked him if he needed help moving the sofa, he said yes and I proceeded to hand him the sofa over the balcony once he was on the ground. He told me to let go, he had it, and when I did, he infact did not have it and the sofa punctured my stucco and made a golf ball-sized dent. He said "whoa, sorry, I thought I had it." The coating was not applied evenly and there were drips and other areas where coverage was minimal. I texted photos to George and asked when they would be back to apply a second coat. He said they only planned on doing one coat. It rained 2 hours later and the next day, the coating had dried to a color much darker than the original color that totally clashed with the house. I sent photos again to George and he said he didn't know why it came out that color but he would send someone to recoat. He scheduled a date a couple days later and his guy was a no show. I texted and asked if the schedule had changed. No response. I followed up again the next day. No response. I waited a couple more days before contacting one of the other roofing companies to come complete and fix the work started by GR Roofing. I sent George a message informing him of my decision due to his continued lack of communication and the unreliability of his crew. No response. I never heard back from George. The moral of the story: If you want professional customer service, timely and quality work, skip GR Roofing.