I was very happy with the way they treated my mother with kindness and respect…read more Beautiful outside as well as inside. Wonderful and thoughtful nurses. Art Exhibitions. Great medical care. Social services were on point with great attention to details. I recommend this place highly.

My mother stayed at Hancock Hall for about 2 and a half years until she passed recently. The staff…read moreat Hancock Hall was incredibly loving, caring and seemed to genuinely enjoy their jobs and working with elderly patients. They kept in excellent contact with our family throughout her stay, and my mother was very content there. The facility itself was always clean (no typical institutional smell) and they stayed on top of medications, kept her engaged with activities, and closely monitored and assisted with her food. Aside from that, during Covid, the steps they took and the frequent communication with families was exemplary. We could not have asked for more for our mother. Kudos and a big thank you to you and your wonderful staff.

New management at Maplewood at Stony Hill has proven that they are more than competent to maintain…read morethe level of care my father-in-law requires. Between Lauren, the new Executive Director and Sian, the Residential Services Director they have explained and set in motion a wonderful care program for our loved one. We had many concerns and they have all been addressed to our satisfaction and understanding. I believe the hands on approach these two ladies have shown is exemplary. Thank you for "saying what you are going to do and most importantly doing it!".

My grandmother died after being found unresponsive at Maplewood stony hill! RUN!! Check the immense…read moreamount of complaints against them at The State of CT Dept. of Public Health. They have been found guilty and are NOT in compliance with safety checks or communication. My grandmother was found covered in vomit and mucus for HOURS because they didn't check on her, in her memory care room!! They don't care about your loved one, they care about the money. They falsely reported giving her medications...but the time stamps were 3 DAYS AFTER SHE PASSED! They worked so hard to cover up many of their actions after her death. Don't walk away....Run. Your loved one deserves dignity, compassion, respect, and above all, care. NOT GOING TO HAPPEN HERE!

The Gardens is inadequate assisted living facility. The nursing staff is completely incompetent and…read morewill just send residents to the hospital when they don't know what to do. They have insufficient caregivers available and very limited staff on weekends. They may seem reasonably priced but will charge for every care visit and hire additional outside help without your knowledge and then bill you for it. Very poor management. Do NOT go there!

The Gardens assisted living has been such a wonderful place for my mother. There are 24 hour aides…read moreon staff and they know all the residents since it is a small facility. The aides are warm and caring and help my mother with her medicines as well as bathing and dressing. They also encourage her to participate in activities and check on her throughout the day. Its given me a secure feeling knowing that she is safe and taken care of at all times. She loves it and I highly recommend The Gardens for anyone who is contemplating assisted living for themselves or their loved one.

My husband used the Skilled Nursing unit for 2 weeks. The administrative group at Bethel…read moreHealthCare was wonderful. They helped me understand my options and offered good solutions. What was not good was the care my husband received. I was there every other day, and I left each day dissatisfied with his care on the "ward". Also I paid for PT and OT services 5 days a week each. They did not give that care. He was lucky to see either of them a couple times a week. I complained but it did not change. AND I was billed for all the days that he did not get care. By the time he left the facility, he was so weak that he could barely stand. It took a month of at-home services to recover from the inactivity while he was in the facility

The care there for elders is awful. The nurse on the night shift talked to my mom with such…read moredisrespect. I removed my mom from there AMA and got her into a wonderful facility. This was back when Covid was going on so hopefully they are under new ownership by now. I wouldn't want anyone else to deal with such heartache of a loved one.

I called earlier today and talked to a woman by the name of Janine. I told…read moreHer my grandmothers cell phone was not on and I needed to contact her. Disregarding if it was important or not, when she said she'd go down the hall and tell her she needed to charge her phone, her granddaughter needed to talk to her I believed her. I finally got ahold of my grandmother tonight. No one told her of my call. She could have passed it on if she was busy, anything. What if it WAS an emergency?? Thanks Janine. I work long term heath and your reception work makes me worried for my grandma and worried for my own residents under my care if this is how little the front desk contacts the working back room of a facility. Also, this is Autumn Lake Heathcare under Glen Hill. Thanks.

Caring and attentive staff, clean and well-maintained environment and engaging activities for…read moreresidents.

Horrible upper management. They have caring wonderful staff that are overworked and under paid due…read moreto having minimal staffing at all times. They have behavioral clients that are not having their mental conditions addressed properly for the sole purpose of filling a bed. They have had bed bugs that they left unaddressed. I wouldn't send a colony of roaches to live at this facility. Try Genesis health if you're looking for professionals management that will set up the appropriate care for your loved one.

Started here about 6 months back. The team is amazing! Such a feeling of home when in the…read morecommunity. Never seen a more caring set of people from the aides to the housekeepers. Great place of employment!

The caregivers that works at HomeWell are very compassionate, they arrive on time, helped my mother…read morewith her showers, meal preparations , going on her appointments , outdoor walks and met all her daily needs. My mom is a complainer and she never complained about her care which is a huge plus. I would recommend HomeWell due to the quality of care my mom with dementia receives . She receives reliable , compassionate and dependable care . The quality of care that my mother is receiving is great and gives me a peace of mind while I am away from her. She is so much happier; she is happy with her caregiver who also brings her companionship. The owner of HomeWell is very informative, he responds to cares/concerns we had patiently and effectively . Thanks to all the great caregivers here !.

From the owner: HomeWell Care Services provides live-in and hourly personal care, companionship and homemaker…read moreservices for seniors and other homebound clients so they can remain in the comfort of their own home.