I called earlier today and talked to a woman by the name of Janine. I told…read moreHer my grandmothers cell phone was not on and I needed to contact her. Disregarding if it was important or not, when she said she'd go down the hall and tell her she needed to charge her phone, her granddaughter needed to talk to her I believed her. I finally got ahold of my grandmother tonight. No one told her of my call. She could have passed it on if she was busy, anything. What if it WAS an emergency?? Thanks Janine. I work long term heath and your reception work makes me worried for my grandma and worried for my own residents under my care if this is how little the front desk contacts the working back room of a facility. Also, this is Autumn Lake Heathcare under Glen Hill. Thanks.

Caring and attentive staff, clean and well-maintained environment and engaging activities for…read moreresidents.

Floor nurses and CNAs are overworked. Unit managers never offer to help or even ask if we need…read morehelp. Medications aren't being ordered for patient. Nurses aren't putting in orders correctly. Turnover of staff is huge. Agency workers make up 50% or more of their staff. Poor pay for staff. Lots of favoritism. Employees talking in other languages other than English on units. Makes some families who visit uncomfortable.

As with all nursing homes the staffing is an issue. There are not enough workers to cover all the…read moreopen shifts. This causes delays in response time to call bells. The meals served are better then 4 other rehab centers I've been a patient in. Activities are available and quite varied. Cards, cooking groups, movies, crafts etc. You can be as busy as you want to be. PT staff does a good job at rehabbing patients that are willing to put in the effort.

This is a great place when choosing assistance senior living care! They are very kind and caring…read morepeople who always make sure to put your needs before others. The executive director, Lidia Ayala and the other staff members were very caring and formed a warmth among the community that they created for the people living there. Although right now COVID is very tough in the air they work hard to put in guidelines to help protect the safety of their patients and those who live there.

From the owner: The Village at Brookfield Common in Brookfield, CT offers Assisted Living and Memory Care…read more Residents enjoy personalized, needs-based support, chef-prepared dining, and engaging daily programs. With welcoming amenities and a dedicated team, our community helps residents stay connected, supported, and involved.

I was very happy with the way they treated my mother with kindness and respect…read more Beautiful outside as well as inside. Wonderful and thoughtful nurses. Art Exhibitions. Great medical care. Social services were on point with great attention to details. I recommend this place highly.

My mother stayed at Hancock Hall for about 2 and a half years until she passed recently. The staff…read moreat Hancock Hall was incredibly loving, caring and seemed to genuinely enjoy their jobs and working with elderly patients. They kept in excellent contact with our family throughout her stay, and my mother was very content there. The facility itself was always clean (no typical institutional smell) and they stayed on top of medications, kept her engaged with activities, and closely monitored and assisted with her food. Aside from that, during Covid, the steps they took and the frequent communication with families was exemplary. We could not have asked for more for our mother. Kudos and a big thank you to you and your wonderful staff.

I have read almost all the other reviews about Putnam Ridge. All I can say is that you should throw…read moreaway the best reviews and the worst and use common sense. and read between the lines. No facility is perfect in every respect but you have to understand what goes on there. I've seen the aides working and always using the utmost of care and patience with everyone, even those that don't deserve the kindness they are receiving. I've seen families make demands which can be outrageous. Now, my take on this: The staff is very attentive to all needs and run a clean, attentive operation. I've heard residents yell to nobody in particular to 'Get me out of here!', 'I want to go home', 'Who the hell are you?'. Patients with mental deficiencies are handled in the best way possible with the maximum of patience. I could never have the same level of patience as these aides possess. The food is properly prepared according to the dietary needs of each person. The aides maintain a clean room and bed for everyone and patiently answer questions as the family asks. I noticed that at all levels, time was spent with me to assure my questions were answered completely. I found the highest level of professionalism and courteous response from all departments. Nobody ran from me upon seeing me approach from down the hall knowing I probably had questions to ask. Breda showed outstanding patience with me to make sure I understood the answers and requirements from Medicaid which can be a nightmare at times, same with Elise. Veronica always put me on the right track to getting my questions answered and issues resolved making the contacts for me. Vivienne in rehab made sure my friend received the proper rehab, Lopita and Daria, the head nurses for the ward, made sure my friend got his meds and attention when needed. Even the nurses and aides in the most difficult ward, Apple, maintained a high level of expertise in handling some difficult residents. There were others but it's needless to go on. Yes, there may be problems that occur, as at any home, but it must be remembered that there are about 160 residents here that all need some level of attention. The home does not go into a panic when a resident yells that his drinking water isn't cold enough. The place is well run and much better than the other homes I've visited. I must rate this home as 5 Stars, representing the highest level of care. R.

In April 2026 I visited my 93 year old mother who was sent to Putnam Ridge to recover after a bad…read morefall. She was in the acute care part of the facility (Birch Unit) for nearly two and a half months. I visited nearly every day for 2 months from 2 to 6 hours a day. There were a few very good staff there including the head of nursing and a couple of her nurses (not the one who didn't give meds in a timely manner - instead of morning meds they came during lunch one day and after PT another day), a couple of aides for whom I am extremely grateful (not the ones who scrolled on their phones all the time ignoring the needs of the residents), physical therapists who tried to figure out how my mom could return to doing the things she was no longer able to do, the concierge, the social worker. The reason I give this facility a very low evaluation score is because the owner wanted every bed to be filled yet there were severe staffing issues, patients were put into Birch Unit that should not have been there and made living there (and visiting there) a true nightmare for residents and loved ones visiting, aides were so rough with my mom that they left bruises on her arms, aides would not help my mom clean up in a timely manner (one day it took 40 min for the aide to help my mom get in and out of the bathroom). The light went out in the bathroom of my Mom's room and her roommate asked to get it fixed. I came in a few hours later and nothing had been done. It was not safe without a light. I found someone who called it in and eventually (4 hours later) a light was attached to the mirror so there could be light. When I wanted to talk to the staff that mans the Birch unit desk, they don't stop chatting, turn to me and smile (I know i ask a lot!!) and ask me what i need. I was holding the yellow form from my mom's cardiologist visit that I had been told to return to them and tried to get their attention. They were just chatting. The incompetent staff wore me down. It really bothered me that residents are coughing and sneezing at lunch. They should be kept in their room. I wear a mask at lunch (I don't eat, i just help her). But she doesn't wear a mask! Residents who are in wheelchairs and can't get to the bathroom on their own need to press the call button to get an aide to help them. However, if the aide does not come in a timely manner, the resident has no option but to urinate in the diapers they have them in. And then label them incontinent. This has serious consequences with regard to not being able to get into assisted living facilities. I and others have pushed the call button and no one answers - no one for hours until you go to the desk and demand they do something. I knew who was the head of nursing and I would go to her directly. She was wonderful and got the job done and truly cared for the residents there. The kitchen staff did not take care to include what was on the meal slip even if the items were highlighted (for instance, one resident didn't want vinegar based Italian dressing and yet it was brought to her nevertheless!). Over the course of the 2 months I would be there at lunch the food did improve somewhat because everyone was complaining about how dry it was (overcooked) and tasteless. Some people couldn't eat it at all and their family would bring food in for them. The concierge would advocate for the residents and I was very grateful for her. I had a hard time myself listening to residents yelling many hours in a day; the aides would ignore them because most of the time they were "crying wolf" but this should not be happening in a facility whose goal is to help residents recover. When I looked at my Mom's medicare supplement statement for her first month at Putnam Ridge I was shocked at how many different doctors were claiming they visited my mom. I never once saw the doctor on site visit my mom. One day I tried to talk to him during my visit but he evaded me. The medicare document said there were up to 3 doctor visits a week. My mother wants me to add that the staff did not encourage or support any dental hygiene. Resident advocacy is essential for proper and reasonable care at this facility. Don't assume your loved one is being cared for properly. Make sure they are getting their appropriate medications in a timely manner. One resident had to reschedule her surgery a week later because a nurse gave her medication that was not allowed for the days ahead of her surgery. I thought the activities team did a good job engaging the residents. The highlight of my visits was watching birds in a bird nest outside the Great Room - building the nest, laying the eggs, caring for the babies.

*Since my honest review that I left 2 years ago was hidden from their Google account, I will leave…read moreit on their Yelp where it can't be deleted: This workplace struggles with poor leadership and pervasive workplace politics. During my time as an employee, I observed one colleague who frequently gossiped about coworkers, while the management team appeared severely underqualified and disorganized. A major overhaul of the leadership and operations is desperately needed. For those considering placing loved ones here, I strongly encourage thorough research and exploring other options. Based on my experience, I would never entrust the care of a family member to this facility. For potential employees, I recommend carefully vetting the environment before accepting a position. While there are some positives, this workplace is not suited for everyone. Training lacks consistency due to conflicting methods from different trainers. Additionally, Ashley, a manager, often displayed passive-aggressive behavior and demonstrated poor conflict resolution and interpersonal skills. The absence of clear rules and direction further compounds the challenges. Proceed with caution.

Good Lord the new management and owners that took over this place turned it into trash…read moreunprofessional should not be running this place at all. The previous owners were a delight Caring family The new ownership is no we're close to them. Wouldn't trust my family or dog in their hands.

My father moved into Church Hill Village about 10 months ago. His experience living in the…read morecommunity has been everything our family hoped it would be. The staff are experienced and compassionate. They have been instrumental in making him feel welcome and comfortable. There is an active community at Church Hill Village with a choice of activities that has helped my dad meet new people and get settled in his new home. The food is wonderful too!

Church Hill Village has gone above and beyond during COVID-19. From keeping seniors in the…read morecommunity happy and engaged all the way to keeping current residents and staff happy and healthy.

We had heard great things about this place...but....I would NEVER recommend Meadow ridge/Ridge…read morecrest to anybody for rehabilitation. If a pretty place and good food is what you want then Meadow Ridge/Ridge Crest is for you. This is a fancy place with below average rehabilitation care. The activities and music performers are great and that was something that my mom enjoyed. However, There is Little to NO communication between Meadow ridge/ ridge crest and family. We requested meetings with the social worker, PT dept, nurses but most items we discussed weren't acted upon. We Requested phone calls when any issues happened or changes with medications, illness, etc. had come up. We did not get any calls except when they were sending her to the hospital. We would leave messages with concerns at the nurses station after numerous tries to speak to someone. We would not get a call back to answer our concerns. After our last call (which was never picked up at the nurses station so we had to leave a voicemail message) about a very serious concern we had noticed about my mom's health we did not get a call back. My mother ended up in the hospital a day later with a very serious infection that was almost fatal. The infection stemmed from another smaller one that could have been diagnosed and taken care of. We chose to send her to a different rehab after she left the hospital which wasn't any better. Care quality at the new place was average on a good day but that's another story. Is there any good care out there? And don't get me started about charging to hold a bed when the resident goes to the hospital. don't do it!!

Now that we're in the midst of a pandemic, it's all the more important to trust our management. We…read moreare very lucky in our owner and staff. They have made many wise decisions and plans to protect us. And the medical staff is showing great care and concern. It's so reassuring to know that they are here on site. We feel much safer here at Meadow Ridge than anywhere else we can imagine.

Horrible upper management. They have caring wonderful staff that are overworked and under paid due…read moreto having minimal staffing at all times. They have behavioral clients that are not having their mental conditions addressed properly for the sole purpose of filling a bed. They have had bed bugs that they left unaddressed. I wouldn't send a colony of roaches to live at this facility. Try Genesis health if you're looking for professionals management that will set up the appropriate care for your loved one.

Started here about 6 months back. The team is amazing! Such a feeling of home when in the…read morecommunity. Never seen a more caring set of people from the aides to the housekeepers. Great place of employment!