2/18/26 Very…read moregrateful for having this facility less than a mile from our house. Staff is professional and efficient. Just luck as it happens to have the same ER physician.. Will be doing a follow up with the primary

I've been meaning to write a review on the ER at Damonte Ranch for a few weeks now. My little baby…read morehad an incident with some hot coffee and we had to zip her to the urgent care. They took her in and looked at her immediately. All of the staff was super friendly. This was a Friday and it was very quiet, only a couple people in the waiting room. They positively diagnosed her with mostly first and a couple second degree burns. One of the nurses gave her a cute little teddy bear and after some Tylenol, she was good to go. All in all she healed within a week her scabs fell of and all is well. I'm so happy that this urgent care is right down the road from where we live and it's usually not busy and only a couple years old. Five out of five recommend.

I was obtaining a referral for an ENT specialist in Reno and was initially referred to a provider…read more Unfortunately, I later discovered that the ENT office no longer accepts Aetna, which created an unexpected setback. As a result, I had to call back a second and third time. Both Lacy and Caitlyn were incredibly patient, caring, and friendly throughout the entire process. They took the time to answer all of my questions, provided the information I needed, and promptly submitted a new referral so I could be seen. Lacy and Caitlyn didn't stop there--they went above and beyond by providing additional resources and helping me explore other options. I truly appreciate their kindness, professionalism, and willingness to help. Thank you both for making what could have been a frustrating experience much easier to navigate!

Our experience on the medical-surgical floor was appalling. My family member was placed in an…read moreextremely cramped room with two elderly homeless patients from a shelter who were belligerent, fighting, screaming, and yelling at staff. One used a bedside commode only inches from her bed. The environment was chaotic, frightening, and completely lacking in privacy. After we requested a different room, she was left in a public family waiting room for more than three hours. Basic requests for water and assistance with painful, bloody IVs were repeatedly ignored. Nurse Camille was rude, confrontational, and dismissive of legitimate medical concerns. When we attempted to escalate those concerns, Charge Nurse Grace supported Camille rather than helping us obtain appropriate medical attention. Most disturbing, Grace repeatedly refused and physically blocked our attempts to speak with the House Supervisor. She told us, "He will not come down for this. He is going to follow my leadership." She also responded to our concerns with, "It is what it is." A charge nurse should help patients access the appropriate chain of command--not stand in the way of it. The lack of compassion, professionalism, privacy, and concern for patient safety on this medical-surgical floor was shocking.

Rarely has there ever been a good reason to the emergency room, unless someone is having a baby or…read moresomething but I have been very fortunate the few occasions I've had to go to Renown's Emergency, the medical staff took very good care of me. It's takes a certain kind of person to be a nurse, doctor or EMT and Renown's medical staff earnestly seem to be very dedicated to providing excellent quality of care; they're so friendly, professional and wonderful bedside manner, I feel very at ease whenever I interact with them. As negative as the reason I had for going to the emergency, I had a pleasant and positive experience with Renown's staff. My mother only critique is when I had to go to the emergency, the emergency parking lot was full, so I had drive away and park to the nearest Renown parking structure, to the right of the emergency entrance and unfortunately there was construction at the main road too. Fortunately, I found a parking spot at the ground level but I had to walk all the way back to the emergency room entrance and according to the receptionist I asked the fastest way from the parking lot to the emergency room was just following the sidewalk path outside; had my condition been a really dire one, all that walking would've been really inconvenient. Maybe Renown would consider adding additional parking spaces by the emergency room entrance? That's my only suggestion/critique.

I wish you could leave negative stars. I took my husband there last night as he was having trouble…read morebreathing and having chest pains. After triage we waited over 2 hours and still had not been taken to a room to be seen by a doctor. I asked the desk and explained his breathing is getting worse, especially with visitors coming in with over powering perfume and cologne. The person at the desk said they would update the charge nurse. Almost 45 minutes later still nothing so we left. In that time I saw people brought in by ambulance and were pushed into the waiting room to wait to be seen. Like really, isn't that the put of being brought in by an ambulance??? Absolutely horrific experience in the er and clearly there is no rush on getting anyone care. With all the money they spend on new facilities you would think they would have updated this er, it is lost in time and looks like it did 30 years ago. I hope Kaiser buys Renown out, then maybe we actually get doctors and better care. Also, my husband is still having issues and was never seen last night, and of course with your very apparent doctor shortage I can't even find a new doctor for him since his last one left.

I can't say enough about the staff of professionals at the ER At McCarran of Northern Nevada…read moreMedical. They were there when I desperately needed medical advice and a diagnosis, at a time when my primary care physician's office failed miserably. This adventure started 9 AM on a Tuesday morning, morning, I called my primary care physician of Carson Medical Group with symptoms of a stiff neck, fever over 100, nausea, chills, fatigue, and vomiting. I was told they had no appointments, but they'd leave a message for my doctor, who would get back to me. Fast forward to 2 PM. I get a call from my primary care physicians office telling me I should go to an emergency room because they believe I have meningitis‼ In a panic, I head to the ER on McCarren of Northern Nevada Medical. Thankfully, the competent staff, based on the questions I answered and an examination, diagnosed me with a viral infection. Not meningitis! They dosed me with a Tylenol-Advil combination and a lidocaine patch, then sent me home with prescriptions for nausea and extra lidocaine patches. They also instructed me to please return if my symptoms worsened or call if I had questions. I felt guilty for taking up the time of staff and resources for an issue that could've been handled in a timely manner in my primary care physician's office, had that office not been overbooked. And I won't even go into the five hours it took from my original phone call and message of my concerns, to the phone call I received advising me to go to an ER. This all too frequent "adventure"points to the sad state of medical care in this country, with emergency rooms becoming your primary care physician. Again, the staff at the ER At McCarran were fabulous and I can't thank them enough for the prompt attention to treatment and setting my mind at ease with a diagnosis of no meningitis. As a P. S. I received a call to check on me this morning from the ER nurse. A thoughtful and appreciated contact.

Formal Complaint -…read more On the night of December 14-15, 2025, I presented to Northern Nevada Medical Center's Emergency Department with severe abdominal pain persisting for two weeks (that had been meticulously tracked with a Medical Assistant Software my partner created, that was being used in real time during this visit). What followed was not the provision of medical care consistent with Nevada law or accepted standards of practice, but a sequence of dismissals, misrepresentations, and dangerous prescribing decisions that placed me, the patient, at risk and violated my rights. From the moment of triage, critical information was distorted. A security guard misreported "back pain" instead of "abdominal pain," setting the stage for misdiagnosis. Nursing staff asked perfunctory questions without follow‑up, silenced my caregiver's attempts to provide medical history, and dismissed documented conditions including Mast Cell Activation Syndrome (MCAS). When my caregiver attempted to clarify, she was told she could, 'not speak for the patient', despite my autism and severe pain impairing my ability to recall details. Physician Evensen DO, Erik Peter, demonstrated ignorance of MCAS, asking "what is that?" and then dismissing it as "rare." Despite repeated warnings, staff prescribed metronidazole (Flagyl)--a medication known to trigger mast cell reactions--alongside ciprofloxacin, creating unnecessary risk. Morphine was administered before a complete medical history was documented, violating basic safety protocols. Laboratory results showed no infection: WBC 7.4, CRP not elevated, urinalysis clear. CT imaging confirmed diverticulosis without diverticulitis, no obstruction, no perforation. Yet antibiotics were prescribed "just in case," contradicting the findings. Meanwhile, the CT revealed hydronephrosis and a possible renal nodule--serious findings requiring urology follow‑up--which were not explained to me, the patient, or my caregiver with adequate clarity. This complaint documents not isolated oversights but a pattern of systemic negligence: misdiagnosis, inappropriate prescribing, dismissal of caregiver advocacy, and obstruction of record access. These failures violated Nevada Revised Statutes (NRS 41A.015, NRS 449.720, NRS 629.515), federal EMTALA requirements, and the patient's fundamental right to safe, respectful care. The harm is multifaceted: physical risk from contraindicated medication, emotional distress from repeated silencing, financial burden from unnecessary prescriptions, and systemic danger to every patient who presents with complex conditions. This complaint demands immediate accountability, retraining, and systemic reform. It is supported by timestamped documentation, medical records, and expert analysis. This is not a request. This is notice. Substandard care will no longer be met with silence. This ER will be receiving a formal 10 page complaint, full analytics ran, comparisons between the staff and my partner's Medical Assistant Software for minute-to-minute data on everything that was administered, said, done, and ignored. Hopefully no other patients go through this without knowing their full rights because this ER can, very literally, put your life in direct danger due to severe staff neglect And if you made it this far and are wondering if it was busy, there was 1 other person in the ER when I showed up, so there's truly no excuse for this type of "care"

It's nice to have a free-standing ER where you may be seen sooner than going to an ER at a larger…read morehospital, however, in our case, it was not. We checked in around 9 pm and left around 5:30 am. I can't get into what brought us to this ER, I can say that it is not the staff's fault we were sitting there all night. Northern Nevada ER, if you are going to offer certain things like X-ray or Ultrasound, then you might want to actually have those things readily available and not leave patient waiting for hours to get them. Apparently getting a report from radiology was part of the problem. Had I known, I would have gone to Renown ER at South Meadows. 8 1\2 hours is very unreasonable. #Emergency #Hospital #Wait #Xray #Ultrasound #Patient #Frustration #Nevada #Radiologist #Problem #Hours #Delay #Service #Disappointment

This location of the Northern Nevada ER was an absolutely horrible experience…read more My husband Was having a very painful experience with a Kidney stone. His pain levels escalated to a level 10 immediately after arriving at the location at Maeann and Mccarren here in reno around 5pm. We were put in a room in the front part of this facility where we could clearly see people working. I kept asking when he would be seen, I told them he was in horrible pain. I watched the so called nurses ignore us Intentionally, they were eating, avoiding eye contact etc. Never once did they show compassion. The Doctor sat at his computer eating and apparently we had shown up at a very inconvenient time shift change, however, from what i could see all of the other cubicles were empty! They were not busy, but they were discustingly uninterested in helping Erik. They finally sent someone in 3 hours after we arrived to administer a pain med but, she forgot to hook the med up to his IV. When I went out saying what the heck, my husband is writhing in pain and you all are doing your best to ignore his situation. They sent a security guard to make tell me to go sit down and wait. We were there 6 hours. This was in February 2026, we just received a billing stating my husband had no insurance coverage for that visit. We provided them with all of the information for insurance Etc. This management sucks ass!!

This ER was recommended by the paramedics taking me as a medical emergency, after being prematurely…read moredischarged by Northern Nevada Medical Center's Emergency Department. That review and update can be found here: https://www.google.com/search?sca_esv=7059b957e07c44b7&si=AMgyJEtREmoPL4P1I5IDCfuA8gybfVI2d5Uj7QMwYCZHKDZ-E4r_9Gt1crzzTCJckVWby8JzuqctMqNxza7iOfVcNqNnVxpWezKAuTr3EP5MCodYtqJRaIbbk8Oj_4UmzwjvHJ0oYUFa-tJ38VdOCD71ir5hDetIbQ%3D%3D&q=ER+at+McCarran+NW+Reviews&sa=X&ved=2ahUKEwiJ7ZrN6caRAxU0LEQIHf5hN5MQ0bkNegQINBAE&biw=1152&bih=585&dpr=2.5 I presented to Saint Mary's ED as a consequence of the illegal care administered at Northern Nevada Medical Center's Emergency Department with severe abdominal pain persisting for two weeks (that had been meticulously tracked with a Medical Assistant Software my partner created, that was and has been tracking these incidents minute-to-minute ). What followed was not the provision of medical care consistent with Nevada law or accepted standards of practice, but a sequence of dismissals, misrepresentations, and dangerous prescribing decisions (AGAIN) that placed me, the patient, at risk and violated my rights. 1. Clinical Analysis of the Discharge Record Even though the staff verbally "scoffed" and suggested it was just a 'kidney stone', the After Visit Summary tells a different story: Official Diagnosis: They have officially documented Ureteropelvic junction (UPJ) obstruction as a primary diagnosis. This is not a "simple kidney stone"; it is the exact pathology identified at the first ER. Abnormal Lab Results: My urinalysis showed Trace Protein and 1+ Ketones, which indicates my kidneys are under stress. Medication: They administered Ketorolac (Toradol) at 6:32 PM. Toradol is an NSAID that can be hard on the kidneys; given my history of kidney failure, this needs to be monitored closely. Breach of the Standard of Care: This occurs when a provider fails to provide the level of care a competent professional would. (e.g., dismissing an acute UPJ obstruction as "chronic pain" without new imaging). Failure to Diagnose / Delay in Diagnosis: The refusal by SMRMC to perform a new CT or MRI despite worsening lab markers (Protein/Ketones) and a 1.9 cm lesion. Patient Abandonment/Violation of Rights: Repeated requests for a Patient Advocate were denied, and call buttons were ignored. I WILL ADD THIS TO MY ON-GOING CASE, PICTURED BELOW AND THE COMPARISONS OF BOTH EMERGENCY DEPARTMENT FALIURES.

My son had a surgery yesterday and the staff was amazing!! Josee' was his nurse. She was so kind,…read moreeven at 5:30 am. His Dr. Austin Hall was super knowledgeable kind. My son loves him. My son used to have his insurance through renown Medical. and we changed insurance companies and at first, but he has come to love St. Mary's. It's quiet it's more personable and they really care. His insurance agent, Ron Hows. Who is his rep from Health plan advisors was super helpful when he signed on with health plan advisors. Walked him through every step, and he was very confident about St. Mary's. He has always had great experiences at St. Mary's. Dr. Wong his anesthesiologist was amazing too

To my heart surgery medical team and facilities. I am amazed at the number of people, surgical…read morecenters and facilities to provide my immediate medical needs. Thank you for the care, skill, and compassion your associates have shown as I've navigated my heart‑health challenges. Their dedication has given me something truly priceless: more time, the opportunity for new memories, to also be cherished, with the additional days to live fully with the people I love. My brothers and sister, children, grandchildren. I am profoundly grateful for the work you do and the humanity with which you do it. Numerous hospital staff providers who personally serviced my needs: Nurse- Emma Jongsma RN CNA- Landry Super- Amanda Surgery center Cardiologist: Dr. BIDART heart surgeon Anesthesiologist- Dr Nicolist Asast Nurse- Angelica PRN Night nurse- Joice, Jeromy PS: Nurse Emma was outstanding. With her big smile and friendly demeanor she made the healing time speed by easily. The cost was alot, but thank goodness for insurance.

The medical center lobby was clean and orderly. Admissions clerk, Jennifer C, was friendly and…read moreprofessional. She had a good sense of privacy. Celina the lab tech, was pleasant and professional. She had good sanitary techniques. Lauren, the imaging check-in, was pleasant and professional. Kelly, the EKG tech, was personable and professional. Kelly, the x-ray tech, was friendly and professional. Both Kellys explained each procedure very well. There was a bit of a wait after the initial check in, but I was a walk-in, so I expected that. Once I was to each area, things went quickly. I highly recommend this medical center. There was ample handicap parking.

Kind & thoughtful staff all around. I came in after a head injury when snowboarding & all the staff…read moreI encountered were attentive. I must've forgot to mention at my initial visit it was on the job, so a workers comp claim form was needed so I had to go back to request one then pick up, and staff again were super helpful with everything! Multiple apologized for the mixup but quick to get it filled out & called when it was ready too. I hope I don't have to visit again, but would if an emergency happens!

I've been in the waiting room for almost 4 hours after being brought in by ambulance…read more The front desk ladies working Wednesday 4:30-now 8 o'clock are rude, snarky, and all they do is gossip or complain about previous patients. I'm not impressed with the type of care that's being given here, no one checks on you while you're waiting. I've had a high fever, severe head pain, nausea, and literally could be laying here passed out or dead, no one would even notice or care. PLEASE GO SOMEWHERE ELSE. I've been to a lot of hospitals and have never dealt with this.

I found myself, once again, at Renown's ER because I suddenly had trouble breathing. The triage…read moreprocess was pretty quick despite the amount of people in the waiting room when we arrived. They performed an initial EKG and then a blood test; after which, I was told to wait back in the waiting area. Three hours had passed, my co-worker who gave me a lift to the ER returned to work and I sat in the waiting area with a few other patients; there was a huge influx of patients that arrived after us which had needed more critical care. After, three hours, a triage nurse approached a group of us and re-took our vitals; at that point I was feeling better and had contemplated just leaving if I had driven myself to the ER. Eventually, the overflow of patients (including myself) were admitted to the Children's side of the ER. The ER doctor quickly checked in and determined there was nothing wrong with me since all my test results came back as "normal", and discharged me. The ER nurses were cool but my experience this visit was just alright. I understand they were busy, but it felt like I was being rushed out of there as soon as humanly possible; like I said they were busy.

We were transferred here via ambulance from the Renown ER in South Reno. The doctors and nurses at…read morethis PICU (Pediatric Intensive Care Unit) felt well educated and competent. Having lived in Orange County, California for a time (where medical jobs are extremely competitive-- especially at hospitals like Kaiser where my mom and sisters-in-law have worked) I can say I have a high bar for medical care. My husband and I have had nothing but good experiences in Renown; we have always felt that our children have been well cared for within the Renown healthcare system (and no, that's not because the staff knows I have family in the medical field, I always keep that piece of information to myself-- though I will say having family in the field is extremely helpful for confirming if the interventions being taken are good ones!). Our most recent trip was for my 22 month old who was having trouble breathing (oxygen was immediately provided at the first ER off South Meadows followed by a treatment of DuoNeb). Our daughter still labored to breathe after interventions so they ended up transporting us to this location's Pediatric Intensive Care Unit. Overall, I highly recommend Renown.

Had a scheduled Right Heart Catheterrization by my cardiologist in their Cath Lab and the…read moreexperience was delightful. The staff was extremely competent, careful, thorough, helpful, thoughtful, efficient, knowledgeable, efficient, and cheerful. The place was immaculate. Couldn't have been any better.

They will take a simple service and require you to pay 5x a normal ER visit. If you must go...say…read moreyou do not have insurance! I think they assume you work and have money. A simple urine test...no doctor to interpret...will cost you $900 out of pocket and $2200 charges to your insurance. Over $3000 for a test I should have done at home