I think that once a mother, no matter how old your children are, they will always be your "babies". I experienced my youngest son having an unexplainable fever, and with him being wheelchair bound, it caused me even greater concern. After visiting the urgent care, we were sent to the ER for further follow up. The staff there were pleasant, knowledgeable, and kind. It was about 8:30 in the morning and the ER was already pretty busy, especially with an upcoming holiday. Doctors, nurses, lab techs readily explained upcoming process and procedures. My son was admitted for 3 days with a favorable outcome. Appreciate the hard work of all first responders! read more

We visited the ER after my boyfriend had several days of abdominal pain. We were reluctant to go because usually it is an all-day event. We chose Saint Marys because they have the shortest wait time, and it was true! We were checked in, labs were drawn, assessed by the physician, sent to CAT scan, and discharged in 3 hours. I am truly grateful to all the staff there. They were so wonderful and very professional. Thank you to all of them. Health care is a sensitive subject, so it's nice to know this hospital is still one with the biggest heart read more

Today we had a "pinch me I must be dreaming"moment at St. Mary's emergency. Let me first say that I been to Saint Marys emergency room dozen times over the years with family members and even a couple times for myself, and each experience reinforced in my mind that I would rather take my family members to my cat's vet than subject them to Saint Mary's emergency room. I have faced numerous arrogant ER doctors who refuse to listen to their patients, interrupt them, and discount their health story; unsympathetic nurses who seem only interested in getting you out the door or admitted and out of their hair; and gruff lab techs who couldn't find a good vein on one stick if their life depended on it. Today, however, was a totally different story. Nurse Sherry was kind, compassionate, and competent. She actively listened as we explained my 94 year old mom's symptoms, previous medical history and current treatment plan. She calmed our fears and continuing frustration at spending a month under treatment for a UTI and 3 different antibiotics only to end up in the ER. Nurse Sherry even assisted mom in being comfortable in an uncomfortable ER bed. Nurse Sherry also skillfully and accurately relayed mom's medical information and status to PA Rebecca, who responded with bed side manner any kind, compassionate doctor would envy. A determined PA Rebecca's expertise suggested several diagnostic tests to rule out blockages or tumors. Fortunately, those came back clear. More fears and anxiety dispersed. PA Rebecca, based on mom's response to treatment, narrowed down a diagnosis and mom ended up with a referral to a urologist for further consultation. We were released to go home with mom's symptoms relieved, mom feeling better, and with a promising direction for eliminating her underlying health issue. Thank you Nurse Sherry and PA Rebecca. read more

When we first moved to North Nevada I had an excruciating toothache. Normally, I would never go to an ER with a toothache, but it was 3 AM and there were only a couple of patients at that time. I didn't have to wait long to see a doctor and was in and out in 1 hour. That is quicker than normal, but, I've never been more than three hours in total. Pretty amazing for an emergency room. Equally as convenient is the 24 hour Walgreens pharmacy just two blocks away. Consider all that and 3 AM isn't a big deal, anymore. I have been at work on the ER several times in the past year and I've heard about some pretty amazing performances from both doctors and RN's. I can honestly say that the few times I've needed medical attention have been successful with no complications. I believe the people here are friendly and do their best to lead you to the road to recovery. read more

Saint Mary's Emergency Room - Emergency Rooms Near Me - Reno, Nevada

Was here with my daughter and was very pleasantly surprised. We arrived with a referral from an urgent Care, we were seen immediately and taken back to a room with no wait time at all. Nursing staff was pleasant and informed, did not come in room and disappear for a half hour! A Dr came in very quickly and labs, tests were ordered. Very little wait time there. The facility has been updated on a continuous basis as over the years here in Reno and with three children, I have seen this ER many times. Impressed with the rooms, the cleanliness and the staff. Perhaps may have a longer wait on a busier day but this was our experience on this visit. I also noticed on the front of the ER, it says 'William Pennington", so admire all that this benefactor has done for this area! read more

Saint Mary's Emergency Room - Main entrance - Emergency Rooms Near Me - Reno, Nevada

Jill is the best in the emergency room, she was above and beyond nice and full of information. She was wonderful.

Walt from triage got me back right away. He was wonderful! Josh, my nurse, was funny, caring and took good care of me. Great job! Kara, physician assistant, was excellent. Good bedside manners, professional, friendly, and kind. She took excellent care of me. Thanks Saint Mary's Emergency Room staff for taking good care of me! read more

Really nice nurses, doctors & very professional Yeeeet aye Alexa hollar at ya boy snap: seth_angulo read more

I had an ok experience. At just over 3 hours total time, not great by any means, but I did not feel abandoned at any time either. It did seem to be quite busy when I got there. For those that do not know how ER's work... They work on a triage schedule. not a first come first serve. I applaud the teams that have to put up with the impatient ones that come through complaining how 3 other people went in before them when they have been waiting for however long. the whole check in process is broken up in to 3 parts. 1. Initial check in : where they take your name, id, reason for visit, and issue you a wrist band) 2. viatls : where they take your vital signs, maybe even get a few more details on the reason for your visit) 3. triage : you are still called in "as you arrived" order, but this is where they do the initial evaluation of your status. they take more details on the reason for visit and here is where they put you in "get seen by the doctor" order. as rooms open up and depending on your reason for visit you are then brought "to the back" where you are seen by the attending doctor for help. The ER does have a little kids section with some small toys to entertain them. As well there are a few televisions to watch. Be prepared for a wait unless you are bleeding heavily, have something broken, chest pains, or having a hard time breathing. read more

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I guess it was only a matter of time until I ended up here... I was actually trying to find a 24hr Urgent Care (as I didn't feel I was experiencing an emergency) but the one I was trying to get to just... didn't exist. With the chest pain I was experiencing, I decided to go to the ER just to be safe. I've never taken myself to an ER before so I don't know how this one differs, but the care is definitely SO much better than Urgent Cares. Which, I guess is what you'd expect, but it was so appreciated because I finally felt like someone was taking my pain and my issues seriously. Thankfully, nothing out of the norm for me. Had an EKG done and all that and was in the clear. This is the first time someone has thought to give me one of those drinks to see if I just had acid reflux/maybe GERD. Sadly no change when I took it but was happy to finally "test" it a bit more. Ultimately still no answers for me, however, I finally had someone give me a number for a cardiologist (since I've been experiencing this, and other issues too, for almost 2 years now with no answers) as well as resources of where to send some of my info so doctors can look it over and "pick" my "case" if they want. I was in for extreme pain everywhere (chest, arm, back) and they made me feel as comfortable as possible. I had a lot of different nurses checking in on me and every one of them was SO friendly. I've heard horror stories of people going into the ER and having staff be rude when it turned out to not be a real emergency. I didn't have to experience any of that, and everyone reassured me I made the right choice because it's always better to be safe than sorry when it comes to chest pain. Again, I would have been fine with an Urgent Care if I found one that was open in the middle of the night, but I definitely had better care at this ER. Based off this visit, I would absolutely feel comfortable coming here with a real emergency. read more

A few weeks ago I had to take an ambulance to a hospital due to almost passing out, throwing up and in abdominal pain. I originally wanted to go to Renown however they were diverting to other hospitals and St Mary's was the one I chose. I came in on a stretcher then transferred to a wheelchair. The ambulance team told me I need to check in the front and they will get me in as soon as possible. I checked in with the front associate then placed in the front row of the sitting area near the check in desk. During the wait in this emergency room for almost 5 hours (!) I was throwing up, crying, and in horrible pain. Other people waiting were able to get in before me which most looked like people not needing 911 care, homeless and visible drugged out people creating an uncomfortable environment. So other waiting people helped me and checked on me, but never any of the staff or check in associate was just sitting there. I finally was brought back to a room at 2am. I had a ruptured appendix and had emergency surgery immediately due to the severity of my state. Other disappointing experiences were with the lack of urgency and care with the first 2.5 day/night nurses. Luckily the last 3 day/night nurses were supportive and caring. My doctors were amazing and checked in on me daily with lots of care. Dr. Baugh and Dr. Madsen. I am very thankful for them. When someone is visibly sick and takes an ambulance into a hospital they should be a priority. There needs to be a better system in place to care for emergency situations. Luckily my angels were looking over me this day to push me through. Overall it was a disappointing and unsettling experience. read more

i was in and out of here in less the. two hours after getting stitches on my finger. the nurse Tory was amazing and told me he works swing shift. if it wasn't for him i wouldn't have made it though the pain of the stitches. you can tell he really loves his patients and has a really good heart. that man deserves a raise. thank you. read more

Last night I got in a knife fight with an avocado and the avocado came out the winner. Cast about for the nearest ED and spotted St Mary's. Pros - no waiting at Saturday night primetime. Good security in the ED lobby with no loiterers. Fast triage in a private screening area. Friendly caring staff, particularly the highly competent PA who sutured me up and there was a lot of suturing to be done (the avocado was gloating....). Careful review and then recap of the discharge instructions. After short wait for clerk to get free, no hassles with billing, just we'll "contact your insurer and then bill for their copay." Cons - Hideous lack of attention to hand hygiene, one of the basic tenets of modern healthcare. Not one of the multiple people who teamed to care for my wound used the handwash sink prior to donning gloves, and the f***ing handwash sink was within 3 feet of where they were working on the cut, and actually closer than the boxes of gloves. MEAs/ortho techs actually observed touching the glove fingertips (wince!) with their bare unwashed hands. Sure glad they prescribed oral antibiotics as profy against infections. It wasn't until I was signing all the billing and discharge paperwork that I realized that St Mary's is now owned by Prime Healthcare. I hate to see what their bill looks like. Will I be another Prime Healthcare kwashiorkor victim? read more

I am Covid positive and am on day 10. I've had an heart attack and I also have asthma. I have been having a really hard time breathing recently. So the other day I drive down to Saint Mary's and sat there for 5.5 hours before they even did an X-ray. So I decided to leave. Not to mention they sit everyone together Covid positive or negative with in a foot of one another, not one person is sanitizing the chairs, or the area in general, the place is absolutely disgusting. Last night I was transported by ambulance back to Saint Mary's. And once again back out to a very disguising waiting room, not a single person in sight cleaning. No water in sight, every single front desk gal needs jesus, very very rude attitudes. They seem like they hate their jobs and and beyond rude, especially a gal name Vicky. I stepped a foot over the line to ask her a question, and I overheard her under her mask day " don't fucking step any closer"!!!! I was appalled. This place had been a nightmare and is by the the worst hospital and the worse customer service I have ever seen. I can keep going. Let's just say that Dr Brandan Crum and his assistants were beyond amazing, absolutely loved them. The from desk and the lobby both need cleaning. read more

Our son attends Univ. of Nevada, Reno. He went to the emergency room at St Mary's on January 12th, 2019. He was feeling ill and they diagnosed strep throat. He had no blood work, Trays etc. He was with the Doctor for 20 minutes. They billed our insurance $2000. That is outrageous! That's $100 a minute! Do not go to St Mary's. There are many other choices. Go to any of the urgent care facilities, some are even 24 hours. read more

From what I seen while walking through an not actually being hurt or in need of help. I was there visiting a family member and just observing what I seen this is going to be short. The triage rooms were private as some hospitals I've been to they were not, the staff here was kinda the only downside an how the ER is set up. When I walked in I'm so glad I was not in need of any assistance, as the staff was standing around talking an I had to talk to them through an intercom system through a window kinda feels like a prison but we only had to ask where to find our family at and their room so not really bothered but if you needed assistance and was bleeding from somewhere else you wouldn't wanna be bent over to talk to someone through glass. But my overall thought of this hospital is it is clean as for the most part but it's bad to walk into a ER an see someone sleeping on a bench were they there for help or just to come inside and sleep in a warm place I'm unsure but that's about all I have about this place. read more

It is difficult to review an emergency room. Waiting is always a standard in a place like this but St Mary's at least makes an effort. The waiting area has multiple tvs set to different channels. That is a plus. Another plus is the abundance of oversized chairs. Being a big man I hate sitting in tiny chairs that further make an uncomfortable trip to the ER more unbearable. They also have a nice separates kids area so that the littles can keep a good distance from all of the grown-up super germs. Overall no one likes going to the ER, but if you have to and you can, visit St. Mary's. read more

Ignores patients request some nurses are rude while some don't do their job they just walk the hallways acting like they are doing something . When asked for help they don't come right away , when ask for a item they say they will bring you that but don't. Very bad experience. I was disgusted with this place read more

Had a wonderful experience. We came almost at midnight and didn't have to wait at all. Everyone were professional, personable and most importantly kind and thoughtful with their comments. We were already scared out of mind, but everyone who worked with us were careful with their comments to not scare us more. Overall very positive experience during a tough time for us. read more

Had a real emergency yesterday and had to have minor emergency surgery. I was the dog bite victim on Sunday. Wanted to give five stars to everyone and unfortunately I can only remember the names of Dr. Murphy and Janna the nurse who cares for me in surgery. All of you were really awesome. Thanks again from my heart. Everything was first class. From triage on up. read more

I just had the worse experience at this place. I have Accesss to healthcare and all I needed was to get lab work done. I had a lab order from Renown but through access to healthcare, I am able to go to different labs to get work done. The person who "helped" me (in reality was useless), his name is Ike. He was rude from the beginning, called me over to his desk and just said "what's your last name?" Then proceeded to ask for my insurance card and ID, then very rudely asked for my paperwork. After asking a few people about it, and even getting confirmation from another person at the ER that all he needed to do was call the lab and ask for out of pocket cost, which I overheard him when he was instructed so. He went ahead and told me he couldn't do it because my labs where from Renown and that I had to go to Renown, to which I replied no, that I had the option to come there and that I had been sent from the St. Mary's lab to them to get registered, he then proceeded to tell me that the St. Mary's lab didn't dictate what he could do or not do, and that basically he wasn't gonna admit me. Total jock look, very incompetent, acted as he doesn't know how to be a front desk person, and doesn't know how to interact with people in a nice and polite manner. Good thing I was only getting labs done, I couldn't imagine being a person who needed to be assisted for an emergency to have to face this unprofessional person with a stoned cold face. read more

My insurance has this hospital in their network so I had to go there. I knew I'd be waiting cause I wasn't bleeding to death. That's not what I'm writing about. I realize it's a tough place because it's right downtown where homeless people hang out, but that's not a good enough reason for the place to be that filthy. The bathroom was gross and same with the station where they register you. The floor looked like it hadn't been mopped in a month. I was there at 2 am and it wasn't busy. This was inexcusable. The help I received was ok but my doctor hadn't received my records 3 days later. read more

My insurance uses st Mary's as a provider, so I have to go there. I just was at the emergency room two weeks ago. First of all it is very run down. I understand that funding is tight, but most of the chairs in the waiting room had big rips in them. The chairs the employees use are completely wore out also. The lady at the check in window was a little rude, acted like she would rather be anywhere other than at work, same can be said about the initial triage guy. He also wiped his nose all over his shirt, rather than the Kleenex, that was right next to him. Didn't seem to care at all that I was in there. The third person I saw during the check in/triage process seemed kind of overwhelmed with everything. She was a little rude and took forever to get me processed. I feel the need to mention, I was the only one in the waiting room when I was in there, and when I left, there was 3 people in there. They were not busy at all..... Once I got in the room my experience was pretty good. The nurse I had was very nice and helpful. The dr's were also pretty nice. For some reason I ended up having 2 different drs talking with me. Not sure what that was all about. Had an X-ray and blood work and that all went smoothly. Dr gave results of blood work and X-ray, but kind of guessed on a treatment. Wrote me a prescription for a short term steroid he just gave me 5 minutes earlier. When I questioned him about it, he said he needed to look into it, was gone for 10 minutes and then told me not to fill it..... Overall, my experience with all of the st Mary's has been pretty poor and this visit was no exception. read more