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    Saint Raphael Healthcare System

    3.3 (3 reviews)

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    Yale-New Haven Hospital

    Yale-New Haven Hospital

    2.1
    (184 reviews)
    0.7 mi

    We were very fortunate that when a crisis occurred, the patient was in the Yale OR. Otherwise, he…read moremight well have not survived. The surgeons, doctors, and most of the nurses were top-notch. Nurses Naomi in the CTICU and Dai and Karla on SP 5-3 deserve a special shout-out for professional, compassionate and competent care. The real problem with YNHH is that it's a 45-hours-per-week hospital. It's practically a nursing home, except Mon-Fri 8am-5pm. Even then, it can take forever for procedures to be scheduled and to take place. Many departments close up shop for the weekend, and the ONLY goal for the remaining staff seems to be handing everyone, still alive, back to the active practitioners on Monday morning. In preparation for a discharge on Friday morning, a bedside attempt was made to place a PICC-line. When that failed, placement in radiology was needed, but they were unable to schedule that until the following Tuesday. FOUR extra days in the hospital, because of the weekend, and because of not enough personnel/resources to get him into IR in a timely fashion. A frustrating, and expensive delay! Enduring 4 needless inpatient days, with the noise, discomfort, unappetizing/ cold food, and increased risk of infection was unacceptable. There are reminders posted everywhere to SHHH (Silent Hospitals Help Healing), but the loudness in the hallways was intolerable. There is beeping from cardiac monitors 24/7. The CNAs, in particular, think nothing of sitting around the hallways, ignoring call bells, and loudly calling to or chatting with each other, while student nurses do their jobs for them. If the unit even has a manager, he or she was entirely invisible, and the CNAs clearly have no fear of being seen lounging or complaining. Someone's idea of management is obviously "let's put up signs," rather than actually monitoring what's happening on the unit.

    Their billing! I was…read morescheduled for an outpatient procedure at the end of January. They had to have their copay up front. The day of the procedure, the doctor said it was not necessary. They had, however, done an ultrasound to determine this. Two weeks later I called to see where my refund was. I was told it could take 45 days for insurance - given that they did do the ultrasound portion, I did not mention that had the original doctor made the same determination from the original ultrasound, I wouldn't have been there. 45 days later, I call. Yup, I do have a credit balance that would go back to my credit card. A week later, I still don't have it. They had to have my money up front - now they have had my money for 2.5 months. Not acceptable.

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    ER
    ER
    It can be up to 90%
    It can be up to 90%
    4.28.23 Always busy

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    4.28.23 Always busy
    Yale-New Haven Hospital Saint Raphael Campus

    Yale-New Haven Hospital Saint Raphael Campus

    2.9
    (53 reviews)
    0.1 mi

    I October I have a significant event requiring emergency treatment at Bridgeport hospital. The…read moreconclusion of that event was that I needed surgery to repair a ventral hernia arising from scar tissue from numerous prior abdominal surgeries. While the level of urgency did not require emergency surgery the situation was potentially life threatening so surgery, much more extensive than first anticipated, was scheduled for November at Yale's St Raphael Center. Dr Duffy was the lead surgeon. I cannot speak high enough about the outstanding treatment I received from Dr Duffy and his team. They were professional, gracious with their time and fully discussed all aspects of the surgery and my recovery. Additionally, the care team at the St Raphael Center were equally outstanding and professional. I spent 4 days there post-op and it could not have been handled any better. Consequently, I would recommend Dr Duffy, his team and the staff of the St Raphael Center without question.

    please save yourself and never ever go here. i had the most…read morepainful surgery you can get. Spinal fusion for scoliosis-complex spinal reconstruction etc. i was screaming in agony spamming the call button and nobody came multiple times. my dad tried to have a talk with the nurses about being on top of my pain medication, but in came a new nurse next time rolling her eyes at the fact i was experiencing some of the worst pain a human can experience. they took out my catheter before i could walk to the bathroom on my own, and as i was stumbling there i pissed myself, and they didnt clean the floor NOR ME the whole time i was there- which i was not in the state to do by any means. i threw up in a bucket and a nurse left it on the floor overnight until i pointed it out to another nurse. i left the hospital with bumps on my skin from those conditions. i should have listened to my surgeon when he recommended midstate over yale. i dont care if my insurance didnt cover it completely, id rather pay thousands than experience that. i can only ever hope that a nurse who looks at you like a bothersome houseplant when you are screaming and writhing in the worst pain imaginable will never see another patient again. but that was almost every nurse i had during my stay. please please please save yourself this trauma ive gone through

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    New self serve after hours Cafeteria
    New self serve after hours Cafeteria
    Yale-New Haven Hospital Saint Raphael Campus
    Yale-New Haven Hospital Saint Raphael Campus

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    Yale-New Haven Psychiatric Hospital

    Yale-New Haven Psychiatric Hospital

    1.7
    (12 reviews)
    0.9 mi

    It's ok if you only have one suicide attempt per fiscal year. On my second suicide attempt the care…read morewas worse. (Medicare only likes to pay once in a while), on my third suicide attempt it was even worse care. I was told "you really don't want to kill yourself...do you?" I took that as a challenge. But I'm still here. Illness doesn't go away on a heath insurance schedule, but I can see the been counters point of view. Psych ER emergency room is a little better.

    I do not want to give them 1 star at all they are not deserving of it. I would give them a -1 if I…read morecould. My son, is an out of state PHD Student at Yale. Over the past weeks, my son had reached out to myself, his advisors and his PCP that he was having difficulty sleeping. This past Friday the lack of sleep finally got the best of him and he voluntarily signed ppwk to admit himself. Upon hearing this I immediately flew to CT during a snow storm to retrieve my son, but these people refused to release my son to my care. After one week of kidnapping, the staff never came up with a diagnosis which is typically done within 48 hours of admission. Although they had no diagnosis, they kept my son highly medicated. The only thing my son required was sleep and Flonase. (Prescribed by his pcp) to aid him in sleep. They never provided it to him. These people made it their business to try and break my son down and declare him a psych patient. Although my son was seeing a PCP at Yale hospital for sleep deprivation, they claimed to not have his medical charts. They ran lab test, CT scan, and neurological test, all came back normal. Even with that evidence they still felt it necessary to keep my son for a week with no real explanation. I'm sure had he no insurance they would have released him within less than 2 hours. My son was admitted on a Saturday and cleverly my son wouldn't be evaluated by his medical team until that Tuesday ( Weekend and MLK day didn't. They literally kidnapped my son and tried to deem him crazy. After a nightmare of a week the head of Mental heath for students at Yale spoke with my son and was discharged still with no diagnosis but with a slew of medication.. Run from this place and do not entrust your loved ones in their care.

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    Yale-New Haven Psychiatric Hospital
    Yale-New Haven Psychiatric Hospital
    Yale-New Haven Psychiatric Hospital

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    Saint Raphael Healthcare System - hospitals - Updated July 2026

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