Long story short: If your child needs to concentrate with little to no distractions while taking a…read moretest, this place may not be a good fit in my opinion after what I experienced today - unprofessionalism.
My daughter had a 45 minute assessment today to figure out strengths and weaknesses in math to determine the right fit for tutoring at Mathnasium in Evergreen Park. During her assessment, (which most would consider a test) a tutor on duty talked the entire time while seated near my child, held a parent consultation across from my child, stood up and small talked a few feet from my child's desk area LOUDLY, yelled across the room to the same parent exiting, I mean she would not shut up. I found it very distracting from where I was seated and very unprofessional. If a child is taking an assessment, would it be too much to ask for a lowered voice? Move to a quiet corner of the center? Talk softly? Consult the other parent there in another part of the room? Well apparently this was too much to ask. The tutor and the owner, once the other parent left, began to talk about holiday and weekend plans, their upcoming work shifts, how the owner's wife fell down the stairs...etc. all while the tutor is standing over and near my child taking an assessment. How rude!
I got up twice. I began to coach myself to calm down. But, I know my child, she is nine years old and doesn't concentrate well when things are going on around her, especially adult small talk, YOU KNOW? LIKE MOST KIDS!!!!. I went over the first time to see how she was doing because this woman talking and talking was getting on my nerves and I was seated several feet away, I figured my kid couldn't possibly be knocking out this test. Wait I'm sorry, assessment. She was stuck on a problem. The second time I went over I was through with this place. The tutor was standing near my child asking about weekend plans. My child was still on the same problem she was on minutes before! Mr O (the owner) told me that he told her if she's stuck on a problem to circle it and keep going, I'm surprised she didn't circle the whole thing!
When I asked to reschedule during a more private session with less distractions they both looked puzzled. The owner said "During assessments there is no quiet place this is the environment." Whoa that was my cue. My request was incredulous to them. Ha. Whelp we are out. No apology no effort, no concern. Nothing. No customer service?
I personally will not spend over $200 a month here. Mr. O was very pleasant and detailed over the phone but once I got to the location, my impressions slowly faded. Also, I must say Mr O if you read this, the tutor once she found out you were coming, she told the little girl she was tutoring that they needed to move from the way they were seated. She wasn't facing the window and did not see me when I entered nor did she greet me. She was more concerned about why you were coming up there. SMH.
