My experience at Saks Fifth was second to none. Anastasia in the perfum/ cologne department is a class act. She is one of the most knowledgeable individuals I've ever met that knows what fragrance would be good for you based on your interests, goals, and personality. She really cares and that is hard to find these days. She is a real genuine customer service rep. I recommend anyone wanting to start their fragrance collection, go see Anastasia! read more

Great service. Friendly customer service. Very clean, and I love how big the store is. read more

Saks Fifth Avenue - Shoe Stores Near Me - Houston, Texas

Worst customer service I've seen in a department store. Had to go to the store to return shoes because Saks sent me the wrong color - our sales associate was incredibly rude and acted like I was inconveniencing him. Will never shop here read more

Worst service ever. Waiting 30 minutes and following staff around trying to catch their attention because I WANT to spend money is wild. Meanwhile, they are just chatting about nothing that matters amongst themselves AND making eye contact with me wtf. They need re-education in manners and customer service. Crazy ignorant. read more

**This review is about the valet stand at Saks.** I had one of the worst customer service experiences of my life at the **Saks at the Galleria Mall in Houston's valet stand**, and I'm still shocked by the level of incompetence and disregard shown by both the valet attendants and mall management. When I first arrived, the valet stand was completely unattended. I circled the parking lot **three times** before anyone appeared. Eventually, an attendant arrived, took my phone number, and parked my car. I went inside for an event, thinking everything was fine. When I returned about an hour and a half later, there was a **different valet attendant** at the stand. When I gave him my ticket and phone number, he insisted that I had "forgotten where I dropped off my car" and told me I needed to **walk to another part of the mall** to retrieve it. I refused, because I knew exactly where I had left my vehicle -- **at this valet stand**. The attendant then **refused to retrieve my car**, wasting nearly **30 minutes** while he called mall security. When security arrived, instead of listening to reason or reviewing the facts, they **gaslit me** and sided with the attendant. Not one person attempted to verify my claim or assist me. It was humiliating and completely unacceptable. Two days later, I contacted mall management to file a formal complaint and **requested surveillance footage**, which would easily confirm my version of events. Management (Sean O'Brien) promised to follow up -- he never did. They told me to contact the police to obtain the footage myself. The police, understandably, said that since no crime was committed, they couldn't intervene. So here I am: weeks later, still without an apology, without accountability, and without even basic professionalism from anyone involved. The valet attendants were **rude and dismissive**, security was **useless**, and management was **completely unresponsive**. I'm sharing this so others know what to expect: **a chaotic, unaccountable valet operation** that clearly doesn't care about customer service or integrity. Until Saks and The Galleria address this situation publicly and take action, I will never return -- and I strongly encourage others to take their business elsewhere. read more

Been a long time shopper at Saks, but it's obvious they're consciously denying legitimate returns now. Wife bought me a cardigan/ sweater that was an oversized style. Too big for me so we went to return it. The same employee that sold her the sweater said it was in unsellable condition. The sweater was boxed after purchase and tried on for 2 minutes. Read the news and reviews online. Save yourself the hassle. read more

I entered into the bag area YSL and was looking around for while and no help I had to go ask for some help. The guy was nice and made the purchase read more

Saks Fifth Avenue - Shoe Stores Near Me - Houston, Texas

Disappointed is just the tip of the iceberg here. Sales associates were extremely rude. When we asked for help they did not treat us with the respect we expected. Asked to look at different sizes and they would rudely reply. Genuinely felt uncomfortable. This store needs to retrain their personnel on customer service. read more

Kerry Dudley at Christian Louboutin is the most amazing person ever. He helped me find my first pair. He was so patient and informative and also let me try several pairs on to really nail down what I wanted. Seriously some of the best customer service I have ever experienced!!!! Even my boyfriend was impressed with the level of service and care here read more

Got the last Dior slingback black heels in my size that was only on display here, which I adore! Associate was quick on getting that to me and knows her product! Lovely and sizable clothing selects as well as other accessories on the floor level! Yay! read more

Order a shirt and they sent the wrong fit and refused to refund my shipping charges. Bye bye Saks

Buyer beware! I purchased a pair of shoes online with a very intricate detail on the top and tried them on on rugs in my home. I wanted the shoes to fit but they rubbed and so after giving them a few tries- again, in my home on rugs- I determined I had to return them. I never wore the shoes and the top of the shoes were still intricately (factory) packaged to protect the shoe pin detail. When I took them to return them, the sales girl flipped them over and accused me of wearing them-- even with the top of the shoe still covered in packaging. The total lack of reason and thought that anyone would wear a shoe still covered in packaging is ridiculous. I asked for a manager and the salesperson walked it over to another woman who looked at the bottom and then at me-- she would not come over and talk to me though--- and said they were worn, so I requested yet another manager. I took the shoe wiped off the bottoms and they finally returned them. I guess you're not allowed to try on shoes anymore And if you want to be treated like a criminal, feel free to make your $1000 shoe purchase here. I, for one, will be taking my money elsewhere. What a hugely disappointing experience and total lack of customer service. read more

On the oft occasion when it's time for a special vacation fit, a birthday or anniversary, it's time to make the rounds at your favorite luxury boutique. However, Saks (and other luxury department stores) are good substitutes if you want a little better deal because of the OCCASIONAL sale. The store is in the old Macy's footprint and luckily the men's section is on the first floor and accessible through the connected parking garage. An employee who I encountered looked thoroughly disinterested in being there so, I simply asked him where my item was and went about my business. I went into this Saks yesterday looking for undergarments and no dice. They are available online, but they only had one high-end brand (Versace), one upper-mid level (Emporio Armani) and the others I would describe as Walmart/Macy's specials (CK and HOM). Needless to say, I didn't buy anything - I was looking for Dolce and Gabbana or Tom Ford. I looked around a bit at the sales rack, saw a nearby bar in the middle of the store and I made my way out of the store. I'll try to complete the transaction online. read more

Always topnotch in customer service. Huge selection of Creed products. Besides Aventus, Arolfa is one of my favorite summer cologne. read more

Saks Fifth Avenue - Creed Erolfa is what summer is all about. Great customer service. - Shoe Stores Near Me - Houston, Texas

Spent an hour between being on hold and trying to find a live person at the store. Finally called customer care to ask a simple men's suit question and they said "sorry we have the same number you do for the store and no way to get a hold of a live person...sorry." Well, I won't be buying anything in the future from Saks. Judging from the reviews the store itself doesn't have any better service when arriving. Saks used to set the bar in service for men's wear. Unbelievable. No wonder their suits are now cheap. They aren't any better than Walmart. Sad. read more

Worst service ever at the Beauty Department. Rude and surly--even when you work AT THE STORE! And the department has no natural light. Never buy makeup there or you'll get the wrong shades!!!! I go to Sephora now. Costs less, and they're nicer to Saks staff than Saks is! read more

Always a pleasant shopping experience ‼whether shopping online or in store I'm never disappointed

Came to SAK 5th looking for designer men dress shoes. First impression was the building is very nice! They just remodeled it and it looks very upscale than before. However, the service is off. Employees here seems lost, confused, or not motivated. Staff seem they don't want to help you and pawn you off to another associate. It took 40 minutes just to flag down someone to try on one pair of shoe. Not only that they came back 15min later with wrong size. Then made it seem like it was the customers fault. Felt awkward after that moment. Went ahead and purchase the loafers. Someone really needs to take control of the MEN's Department and retrain the staff. Sad, but I had better customer service at target. 0/5 Stars read more

We came here looking for Christian Louboutin hiking boots with steel toes. Apparently, they don't make this in this year's catalog of shoes. Instead, they have all these red-bottomed leather shoes that look rather impractical on the hiking trails. The that they sell the shoes in is all cordoned off, with delightfully squishy red carpeting and velvet ropes to keep the riffraf out. The rest of the store is a bit more accessible. I was delighted to find a bar in the middle of the department store serving up cold ones and appropriately bougie drinks like martinis. While looking for the restrooms, I found that they were giving out complimentary bubbly by a live DJ booth while promoting some brand's line. The store seemed a bit run down. The exterior needed some landscaping- there were empty planters and dead bushes outside. Inside, the floors needed a waxing, the walls needed a coat of paint. The staff was friendly and indulged us with the courtesy and professionalism when asked about hiking boots. read more

If you like to take your time and shop, they have a great bar downstairs with strong drinks! I recently saw the NY rapper Jim Jones shopping in the men's department. Cool atmosphere, no pressure to buy things if you're just there to look. Very helpful associates if you are there to buy. I recommend signing up for their emails to keep up with upcoming sales. read more

See all

Don't ever buy clothing from here they will never stand behind their product they sell. blouse bleeded and shurnk since it was out of there 30 return policy they refuse to take it back or even replace it read more

Shout out to James... you definitely know fashion, kind, patient and definitely funny. He helped my bf and I with two lovely dresses. Walked us down for shoes even tho they didn't have what we wanted he was amazing the entire time. So if you ever go look for James he will get you right. Thanks bunches read more

I've had so many problems with this store. - Their computer system is antiquated such that the only way to make an exchange is if you return an item and rebuy it. However, they do not honor prior discounts. That means, if you had bought it at a discount and then have to exchange it for a different size, you will lose the discount. - The wait times on the phone can be long. And I've had time where I would get disconnected after waiting for 30 min and have to call back to be placed back on hold. - It can also be hard to find a customer service rep in store. - Be careful about their gift cards. I've had trouble applying the gift card online with their online system not recognizing the gift card. - I've had issues where an order would cancel me a few days after I've placed the order as the item went out of stock. - I've had a better experience shopping at Target. read more

I bought two Salvatore Ferragamo belts at Saks Fifth Avenue online. I thought that these would be properly packaged as there was no gift wrap option to be selected online. I was very disappointed that I received two belts packaged in plastic bags, of which one was torn. Each belt cost $475 before taxes. I went to a Saks retail store to request two gift boxes. The sales associate kept repeating that I should have requested gift boxes when purchasing the items online (but that option was not available). Finally, she gave me a couple of Saks board paper boxes. I only realized when I got home that one of the 'boxes' was just two box BASES in different sizes, without the box cover. It is shameful that a luxury department store with 97 years history does not even have two gift boxes available in store, and does not have a gift wrap option for customers to choose online for such expensive items, and has an unprofessional sales associate who did not know this and was so rude to the customer in the store. On top of this, I paid $475 online before tax for each belt. However, the price tags on both belts I received showed each was priced at $450. I wonder if it is a practice that Saks overcharge customers online. The pictures show how disappointed and upset I felt when I received my Ferragamo belts in torn plastic bags, and the further stress and dissatisfaction about getting two box BASES from the sales associate after I made a special trip to the store. read more

See all

For designer/luxury store- service is horrible. Takes forever to get anyone to assist you. Employees do not make a comforting atmosphere for the shopping experience. They definitely judge a book by it's a cover... my 1st time going in I got stopped because they assumed I was stealing smh.10/10 would NOT recommend! As a luxury stylist, I always recommend shopping boutique over department stores - much more positive experience :) read more

Tylerrrrrrrrr come see him at the fragrance counter when I tell you this man went above and beyond and was so knowledgeable with each brand I will be back!!! Thank you so much! read more

Saks better get their act together if they want to continue to have business. Retail is already going down the drain. What is the point of having a hostile snobby environment when people are literally trying to spend money? It makes no sense. I was going to buy something but decided not to after trying to flag down a sales associate for 15 minutes. I mean I made eye contact with several but they just kept on walking. I also saw the oddest scene....there was a man carrying a tray of champagne just continuously walking around the store (up and down two levels) without actually asking any customers if they wanted any. Is it all for show to create an upscale environment? I ended up walking out the store to place my order on revolve and shopbop. It was so much more efficient that I'll probably never waste my time at this store again. UPDATE!! 1/1/2020 Ok I just wanted to add that I still hate this store. I called customer service to inquire about a zimmermann item and the operator told me they do not carry that brand in the store which is a complete LIE. Then I get asked to put on hold to transfer the phone to ladies contemporary where No one EVER answered the phone and I tried 3 times in the course of 8 hours. Then I find out that the operator is from an effing CALL CENTER! This store doesn't even have their own customer service line. Seriously wtf. I'm done here. read more

I would have given them zero stars if i could. Horrible horrible customer service, rude employees in person and over the phone. I bought a dress for $800. I received it on July 26 in my mailbox. I couldn't get the box out of my mailbox until July 31 because my grandmother passed. As soon as i got the dress out of the box, it was a used dress. The beads were falling off, the cleavage was stitched up. I immediately started a return online. I didn't drop it off until August 8 because of the funeral. It wa still within the 20 day period. They kept the dress for a month then returned it back to me saying it was a used dress and they won't take it back. The tags were still on with the stash. When i started the return i put the reason why i was returning it, which was it was a used dress. I called them and they refused my return. I took it to the store and the manager told me it was after the 30 day period so she couldn't do anything. They also blamed me that i wore the dress and damaged it. How can i wear it when the stash and tags were still attached!! They told me to leave the store! I will never shop at saks again because they are fraud! They send you used item and blame you for it! I even sent them pictures of the dress, i took it as soon as i opened the box. I sent them the pictures with the date stamp on them and they still refused. Don't waste your money here! Go to Neiman Marcus or Nordstrom read more

Mandy T. is great! I went to Saks for a little retail therapy and she was able to help me pick out the perfect Chanel shoes for my upcoming trip. Every time I visit, I am always treated so well and it's always a great experience. read more

This review is for the overall new store. First, wow! It's beautiful. It reminds me of the Beverly Hills store a bit. Very white, grand and different than the last store so I'm still getting used to it! The layout is all on two floors now, but it's much larger. The cosmetics section looks like they've brought in some higher end lines. The new shoe department is great, but my favorite area is the handbags and accessories. I love the little in-store boutiques like in NYC. So if you buy Prada, you get the Prada box and bag even though you're at Saks and getting points! There's a lovely bar on the first level and you can get upstairs using the grand staircase or the escalators over by cosmetics. The upstairs is women's clothing and also sectioned by designer. I haven't spent too much time there yet, but the summer dresses look stylish and beautiful. The restaurant, which is stunning, is also on the second floor. I'm looking forward to trying it for lunch soon. Overall a grand addition to the galleria that's sure to do well. I bet it'll be a hot stop for super bowl visitors too. read more

Saks Fifth Avenue - Second level women's clothes - Shoe Stores Near Me - Houston, Texas

See all

I can't stand shopping here. Most of the sales associates are condescending and rude. Especially this one older lady with curly hair. I believe her name is Sandi. My boyfriend and I were shopping here awhile back for fragrances and she asked us if we needed help. We told her we were just looking and she left. After about 10 minutes, she came back and told us we had been there "a LOONNG time" and emphasized "long." We told her we just wanted to look around to decide what we wanted. She asked if we needed to know the prices, and again we said no. She then started blurting out the prices of the fragrances as if she thought that would deter us. I was livid with how rude she was. We went back yesterday and another sales associate was helping us the the Ex Nihilo fragrances, then Sandi came over and just hovered around us. She didn't say anything, just stood really close and looked at us. It seemed like she just wanted us feel watched and to leave. She then started talking to another associate whispering and looking at us. It seems that she intentionally makes a point to make us feel unwelcome because she has assumed based on our appearance that we have no business shopping in Saks. My boyfriend and I often go to Saks because they have such a huge selection of fragrances. However, when we make our decisions about what we would like to buy, we often opt for Neiman Marcus or Nordstrom. I'm not sure if the sales associates earn commission, but if so, Sandi has definitely lost several sales because of her arrogant and ignorant attitude. read more

Penhaligon's fragrances are unique and authentic. We first became acquainted with Penhaligon's over 10 years ago, when they supplied the toiletries for the Waldorf Astoria in New York City. They were so fantastic that I undertook a search to find them and ordered them from out of state. It's so nice that there's a boutique in Houston now. The history of this line is rich, dating back to Queen Victoria, who wore Penhaligon's. Our favorites are in their Portraits collection, where each fragrance is unique and comes in a bottle with an animal-inspired topper and has a written story behind the character. They don't smell like every other cologne or perfume out there. One of our boys' favorite things to do in the morning is to pick the Penhaligon's cologne that they want to wear for the day. That's a great tradition and endorsement that would make the Queen proud. read more

Saks Fifth Avenue - Shoe Stores Near Me - Houston, Texas

Becareful to ordered from Sak Off Online，I ordered a $100 dress never arrive, I made multiple phone call about 2 months now and never get my refund! Bad customer service! read more

Love it . Well organized. It could use more staffs around all departments. It's hard sometimes to find someone to help read more

Saks Fifth Avenue - Shoe Stores Near Me - Houston, Texas

The new store is gorge! Whoever the buyer is, they always do a splendid job- they carry so many of the trendiest up-and-coming brands that you cannot find anywhere else. Personal favorites of mine is 'Romance Was Born' and 'Zimmermann'. Whoever the visual display designer is is always on point with styling the mannequins in cute scenes throughout the store. Taking away one star away for the obviously competitive way the salespeople act. They hover like a vulture when you first enter the store. My advice is find a person you like to shop with and always ask for them from there on out. Otherwise, someone who works at the opposite end of the store will come over and start you a dressing room at some other section you weren't even shopping in. read more

This location is beautiful. I have Visited the saks since 2000 and the transformation is amazing. Customer service is incredible. The last time I came by I spent time at the fragrance section and had one of the best experiences. read more

I shop occasionally at Saks, and my past few experiences have been well done, except for yesterday. I bought something from La mer and the rep was so zoned out. Had to call for her a few times to get her attention to help me purchase something. Not only that, she didn't offer any samples. When I asked, she came back with a small tiny packet and said here that's all they had which I have a hard time believing. I definitely won't be coming back to that counter and I just prefer to order online as they're more helpful and I at least gain points from it. DON'T GO TO LA MER COUNTER. I warned you. Better to just order online and never have to deal with them. read more

Shoes - oh mah gah. Shoes. I stroll through this section and admire all the fancy footwear like an art gallery opening reception. The clearance/sale rack rocks, but some items are still stupidly over-priced, especially if there's slight damage to a shoe. There's better/secret parking to the far right of Saks (by Prohibition). Dine at 51Fifteen Restaurant & Lounge and enjoy a light lunch or cocktails. Alice + Olivia, I heart you. Perfume counter girls are awesome. Since I can only find my choice perfume, Flower Bomb, here, They kinda know me. The MAC counter is hardly busy, so you'll get great attention there. read more

Wow. Can your company do a seminar on phone answering. Spend thousands at your store yet when I call and try every department/ extension, no one answers. Ever. I've let it ring for 15 minutes. Nothing. Zero customer service. No thanks. Neimans here I come. read more

The bald dude that was working here was a complete idiot. I asked for the name of the bag and his name is Alexander McQueen. I said, no, the name of the bag, not the designer. He's like this bag doesn't have a name. Ummm, okay seriously? All bags have a name - he should not work here if he doesn't have a clue. Like, seriously! Know your designers and know your products! read more