I went in to the Chanel in Saks Fifth Avenue and the two ladies working there were extremely sweet. Gave me great suggestions on some lipstick combos and tried their new fragrances. They did have a promotion once purchasing a fragrance you get a free tote bag. Saks Fifth isn't cheap but they still do have discounts and offers all over the store. Highly recommend! read more

I just witnessed women at the Chanel counter will not help depending on looks. I guess they don't care for commissions or to make the sales target. read more

It had been pre pandemic since I had been to Dadeland Mall. I live about 50 miles south in the Keys. I needed to get a Louis Vuitton Never Full bag repaired. Be aware that while Dadeland Mall opens at 10am weekdays, Saks opens at 11am. When they opened, I was welcomed at the LV shop inside Saks. Their repair specialist looked my bag over and assessed the damage. I was offered sparkling water. My bag's repairs will take 20+ weeks as it must be sent off (it was a limited edition). I wanted to look at the High Rise Bum Bag and another associate quickly helped me. I was again offered sparkling water. Yes, I purchased it! Everyone was friendly, professional and efficient. It was exactly what I expect in a Saks. Great experience. read more

For high end brand names there is no other store I rather buy at than Saks Fifth Avenue! They have the latest styles and awesome sales! They're selection is massive from everyday items to very high end names like Loubotin, Fendi, Gucci, Prada, LV. They have great customer service. They're friendly and efficient. read more

had the best time at the dior makeup counter and ended up buying everything the makeup artist put on me! they really know what they're doing over there. made me feel confident and beautiful read more

Return policy on the perfume area is a joke and there no help from customer service or their managers.

I got an email with a 40% discount code for a purse that I want to buy. I was not able to use the code online, so after spending half an hour with their customer service they told me they couldn't honor the discount. This is completely deceptive advertising as the email that I got with the discount code included the same model and color I wanted to buy. read more

Saks Fifth Avenue - Black purse - Accessories Near Me - Miami, Florida

I hate writing these reviews but I find; they're necessary; I PHYSICALLY( Not ONLINE) went to the Saks Fifth Avenue located in the Dadeland shopping mall. I went there to purchase for my wife a pair of shoes she wanted. The employees were helpful and polite. I purchased the shoes and took them home. My wife tried them on and did not like; I returned to the store (Physically) to return the item and this is where my NIGHTMARE begins. The purchase was for approximate a thousand dollars. I waited the standard three days for my funds to be returned to my bank account and nothing so, I called Saks Support. Immediately, I could tell I was in TROUBLE. At first the phone operator spoke EXTRAORDINARILY POOR ENGLISH OR SPANISH ( I'm fluent in both). Then, when they did find my transaction they stated that I would have the funds back the next day therefore I waited. The following day and NOTHING. I called again; then the story changes. Now, I would have to wait for the "Warehouse" to process my return and it could take seven days. I said,"Thank you and waited." It gets worse... The next day I figured let me call and double check on the status of my return; The next operator for Saks that answered my phone call was COMPLETELY LOST! Once again I asked about my return. She couldn't grasp the idea that I had physically gone to the STORE and kept asking about my return LABEL! Still no status update and no return of funds... Finally this poor confused operator states that it would be FOURTEEN days before I would receive my funds and there is nothing that anyone can do to expedite the situation do to the "HOLIDAY SEASON" was approaching. Still waiting for my funds... It's funny if I walk into SAKS and take a bunch of items then pay them in fourteen days I'm a thief but Saks considers it "RETURN PROCESSING." Sad to say, I will NO LONGER make purchases at SAKS in Dadeland mall. I would rather drive to Neimans or ten more miles to Bloomingdales then deal with this again. SAKS you let me down.... Terrible Support. Just abysmal. Never again. Still waiting... read more

The service was excellent. There was no problem with customer service. I walked through the store and each area had a sales rep who helped me. I bought a $500+ suit for my daughter. read more

Adolfo Montesino should not be a manager. This is the rudest manager i have ever interacted as a customer. Even as a boss he was rude to his cashier while she was trying to explain him my issue. She have to tell him multiple times let me explain. He doesn't listen and even worse he doesn't care about the customer. read more

I honestly love Saks. If I made 100k more a year I'd probably shop here A LOT more frequently. But I don't. So I come here for specific things. Things I absolutely love that I have saved or finance to buy. I know that sounds crazy. But things here for the regular Joe Shmoe are expensive. Needless to say I love it. Came here this time to smell this perfume I bought a couple of years back that I loved. I ran out and I wanted a new bottle. For the life of me though I could not remember the name. So I came in to smell them all. This guy approached me right away. Asked me if I needed help. He helped me find the perfume and that was that. Gave me his card and told me if I needed anything he would help me. Great customer service. I was able to find what I was looking for. Like I said I go for specific things (Gucci, Louis Vuitton, Clive Cristian, Bond No 9) but it's a nice store with nice people working it. Will come again for my boujee needs. read more

Service was really good helped me with sizing of purple brand jeans even said if the size weren't in shelves to ask a associate and the guy that was assisting me did a good job and helped really well i don't understand why this place is rated so low read more

Absolutely the worst customer service ever!!!!!!!! When did they change their return policy to 30 days? It's definitely not stated anywhere on their purchase confirmation email or their return emails. How is one supposed to know?! No steps taken to remedie the situation. Just lost me as a customer. read more

Awful, smelly and dated store with awful, smell and dated employees to match. Contemporary department Diane possess some serious personality disorder qualities and should not be interfacing with customers on a daily basis. I'm honestly shocked by my experience today at Dadeland. Never coming back. read more

Bought some Gucci slides and the glue came u undone the manager Lourdes Goldberg did nothing to help me. They were very rude and not helpful never shopping here again. read more

On a Sunday the last place I want to be is inside a mall. Especially, inside one of the larger malls. But for better or worst on a recent Sunday I found myself at Dadeland looking for a last minute dress to pinch hit for the dress that somehow no longer fit right... :( (don't ya just hate it when a dress you love no longer hangs right) So I go all over and at one department store even have to speak to a manager about the lack of customer service. And then right when I'm about to call it quits and just try to somehow make something in my closet work. I think... SAKS! Saks is where I heard a choir of angels and even met one in the form of Melissa Quesenberry. At first one of the shop girls was unhelpful telling me to "go look around the corner for some stuff." but then I ran into Melissa. Talk about a Grand Dame and social graces. This lady is straight out of society pages classy. She is my top choice for my all American grandmother. She helped me find a gorgeous green Nanette Lepore number, one shouldered and fresh. Sadly, it didn't fit perfectly but Melissa jumped on the computer and tracked down 2 more dresses. Sadly, they were in other states. She even offered to help me go through the floor again but alas I was on a time crunch. Regardless, I'd come back to Saks any day and make sure Melissa was working then head straight to her for a lesson in the art of conversation and some retail therapy. read more

Saks Fifth Avenue - http://www.saksfifthavenue.com - Accessories Near Me - Miami, Florida

I tried finding a cocktail dress here the other day for a gala event in cool weather. I tried on endless dresses and finally found the one I wanted. Of course, it was the last one in stock and was being sold right in front of me. I was helped out by the girl checking me out and told her to help me find the same dress as the lady. There was one or two left at a further location but I secured it at the register and made my way to the other location to pick up my dress. The fitting rooms are perfectly lit offering the ideal environment for really analyzing your clothes. The shoe department is to die for and I've found a few sandals here worth the price for their comfort and versatility. You can never go wrong with a trip to Saks. Take a stroll by the handbag department as well because they have gorgeous pieces. read more

First and foremost, I must say that my rating has more to do with my SA Diana Arguello than with the actual store. The store seems small compared to the actual Louis Vuitton store but as small as it is they have almost everything in stock. A few days ago I made my first Louis Vuitton purchase here. I was instantly greeted by my SA Diana with a smile. She offered me water, soda, coffee, etc. She was super patient with me. I kind of had an idea of what I wanted, but she brought me different options I hadn't even thought about. She encouraged me to try the purses on, walk around with them, as well as see how it looked in the mirror. She did not rush me or push me into a purchase. Once I finally made my decision as to what I wanted to buy I went ahead and made the purchase. Afterwards I had my wallet hotstamped (which means getting your initials burned gently into the wallet with different colors available) which took five minutes. Throughout my visit we spoke, and she got a little bit of my history and why I was buying myself such an expensive gift. She packaged everything beautifully and seemed happier than me for my purchase. It's an amazing thing when a SA can be so approachable and caring. I have no doubt if I walked out of there without a purchase I would have been treated the same. I would suggest when making a purchase at Saks wether it be at Louis Vuitton, Chanel, Dior, etc that you do so when you are not in a rush. Enjoy your experience. Take your time and smell the leather! LoL! At the end I was very satisfied and only wish I had more money to keep shopping! I will be returning to make future purchases here. read more

Saks Fifth Avenue - Accessories Near Me - Miami, Florida

I purchased a piece of jewelry online and it was not delivered. I have surveillance camera and it was checked for delivery and no one came on that day and time. I have called for a full refund or resend the item and it was declined. I was not provided with proof of delivery. I reached out to Saks several time and I am not getting any where read more

Called twice at 11:42am and it rang and rang and someone intentionally hung up the phone after repeated rings 2 times! Wow

Saks Fifth Avenue just sucks there with the horrible company to deal when it comes to customer service I ordered a wallet it was lost told me I wasn't going to get it FedEx told him it was lost gave him the money back all of a sudden the wallet shows back up at Saks Fifth Avenue didn't get that ordered a pair of jeans the price went down they won't even give me a price adjustment I'd rather shop at Neiman Marcus I will be taking all my Christmas presents back to they don't deserve my money the people are rude rude in the Boca Raton store was like pulling teeth to have somebody help me with a pair of shoes take your money elsewhere don't give it to saks. read more

Terrible terrible experience!! Will not be going back to them. I ordered a pair of shoes online but I ordered the incorrect size, I went to the store to exchange them and I've been waiting over 2 weeks to receive my order!! I called the store and they were very rude and unhelpful. I've been told I was supposed to receive my order about 2 days ago, and when I track it, my order hasn't even been shipped. Definitely don't recommend this store to anyone. read more

Don't buy anything at Saks Fifth Avenue in Dadeland because if it turns out to be defective, even with a receipt and within 30 days, you will not receive a refund or credit. Terrible customer service especially that the merchandise is so expensive and supposedly "high quality" Terrible customer service! read more

Terrible customer service attitude for a high end store! Bought something for my wife and she didnt like it so I returned the item next day. The same blond lady who helped me the day before was nice and talkative when doing the purchase; however, when returning the purchase she was talking to a co-worker right in front of me and said she had a feeling I would return the item and kept talking to the coworker. She didnt even make eye contact afterwards. I asked if they had a particular brand in store, she replied that they don't carried it here and it will cost me few thousand dollars more. I felt that she indirectly try to mock me with her attitude and her comment due to simply I am returning an expensive item and she thinks that I can't afford it. Whether I am rich or not that is not the right way to treat customer. I am disappointed to shop there now over the years. read more

Saks is a Beautiful Store. The manager She is Amazing, great shopping experience. read more

Do not buy on line. They do not accept exchanges for any on line purchases. I called customer service and the rep was soooo not helpful. Will not be buying my gifts on line at Saks! read more

To: Susan & Gala I went to Saks in Dadeland mall because I was given a pair of shoes by my girlfriend for our anniversary that I had an issue with. I was directed to Susan the manager on duty which was extremely professional and nice in trying to help me out with my issue. She really took her time and had lots of patience assisting me with my issue. She ended up approving my exchange after finding the pair of shoes that were perfect for me. She then handed me to Gala which made the end of the transaction a breeze! I even took a pair of socks to go with it!! I as a retail store manager appreciate when someone goes above and beyond in assisting their customers to make sure they leave happy. That's the key into creating clients which in turn brings $$. Thank you so much ladies for your undivided attention!! read more

I went to saks a couple days ago with my friends. We went to the gucci section specifically for their belts. I must say it was one of the worst experiences ever! The lady was extremely rude. She would always answer my question with an attitude. Barely smiling & was just really rude. It was so bad that I had to ask her if she had a long day or something. Before I even completed my sentence she would just cut me off. I've never had that experience at Saks before and I am extremely disappointed. read more

Do not make a purchase from saks using klarna. You will be billed if saks does not ship and or cancels your order as they did with me for stock availability. going on 3 months and numerous phone calls with saks and klarna and still getting billed even after proof was sent and emailed. i am very irate! read more

By far the rudest people work here. It's like that's what they look for when they hire at this Saks Fifth Ave location. We had purchased through the Saks Fifth Ave app an expensive Hermes perfume and added the $5 gift box. The gift box was a generic saks box, we thought it was going to come in a Hermes gift box since we paid extra. So we walked to the Hermes boutique, we waited patiently because the male employee was assisting a woman with her purchase. Four different staff walked right by us, three of them just talking in a circle and one rushed to attend another customer while seeing us wait at Hermes. Five minutes later, we're still waiting since the male employee was still assisting his customer and kept asking us what we wanted. We explained that it's okay, we will wait until your finished because the customer was here before us, mind you we weren't making any complaints, noises, just on our phones patiently waiting. Then the male Hermes employee somewhat because irritated with us patiently waited that he dropped what he was doing for the female customer who was there before us and demanded what we wanted. Well we politely mentioned that we purchased this online and wanted to see if we can get a Hermes gift box instead since we paid the $5 fee. The guy was like oh you need to go upstairs that's online only. Well I asked where is it and do they do the gift boxing. Then he was like oh well I didn't know that's what you wanted let me go ahead and change it. We give him the original gift box, five mins later, he's fumbling with our box and put a bow on it. We asked him we wanted to change it for a Hermes box. His exact words were "oh my gosh" so we said you don't have to be rude, we asked for the box and you said yes but you gave us back our original with a bow. His reply was well I'm assisting her and she's patiently waiting. Our response was well we were patiently waiting, didn't make no noise and kept telling you that we will wait until you're finished with her, it's okay. We didn't demand for help right away or you could've asked one of the four employees who are in the corner talking amongst themselves. The male employee didn't like that we were nice and snatched our box back, took back the perfume out and smashed our box. All flustered and kept mumbling to us that the female customer before us needed his help and full attention, we kept saying we didn't ask for you to assist us right away, we told you that we will patiently wait. 30 mins later, he lost a sale with the female employee and our sale too since we needed more perfume and purchased four Jo Malone perfumes with a lady who was actually attentive. read more

My hubby, he's so adorable, surprised me today taking me to Dadeland at lunch time to buy me a perfume at Saks. We get to the Bond No. 9 counter and all the ladies jump eagerly at us. We had Marietta and Rose happily trying to understand what my husband was asking for. "I like this perfume that she can't wear and was wondering if you have something that smells like it" ....the ladies were totally confused but with a great attitude, not walking away or getting angry, they were actually laughing with us at all the confusion. Then Tamara came into the picture and found something close to what he was looking for but not exactly. We walked out with the original fragrance I usually buy from them and with lots of laughter. read more

I hope someone is reading this for the sake of your employees that need to make their numbers. I walked in today to grab a bottle of cologne and was bombarded by sales staff. Literally one after the other greeting me and asking me if I needed help. I'm talking about salespeople within feet of one another in the same department asking me if I needed assistance. After the 5th person engaged me I just left without even attempting to make a purchase. Guys, stop with the pressure. Nothing is differentiating the store from the kiosks outside with hustlers selling snake oil. read more

I had a very bad experience in the Louis Vuitton store at Saks Fifth Avenue at Dadeland mall. The sales person just wanted to sale whatever purse, and she seemed bother showing me the different styles. She told me she could not order the purse I liked because she could not guarantee they would get it, and if they would receive one, they would sale it to whoever wants it first at the store at that moment. It was the attitude "first comes, first serves". Also, this store does not have enough styles on display, and regardless, I could not get her out of my back while I was looking at the few styles they had on display. I felt very rushed and pressed, and I ended-up up buying the wrong purse, and left the store full of anxiety. Either Saks or Louis Vuitton need to train the employees of this store to have manners and be more professional and courteous with customers. read more

I want to compliment Ricky from the Giorgio Armani counter. He is wonderful, he is always ready to help and gives you the best beauty tips and samples. He doesn't push anyone to buy his brand and is knowledgeable about all the makeup/skincare products that are sold at Saks. I want to thank Saks for hiring people like Ricky that are always willing to help and provide you with advise on the best products for your skin. A very happy customer!!! :) read more

Ugh! I avoid this place like the plague. Aggressive horrible middle aged women hocking $90 face cream and $200 perfume of which they never took the time to learn about or receive proper training. Shoe and Handbag departments are lovely. I don't care for sales staff at this location in any department. The Chanel store in store has a hideous loud and obnoxious woman that is so annoying it's impossible to peruse the lovely items. No, no, no, no! This location makes me grateful for Saks NYC and Saks online shopping. No reason to ever schlep to this location. read more

I had not been to Saks in a long time....now I remember why. I went in last Saturday because I wanted to purchase a Bond No. 9 perfume. I love these perfumes and have a number of them. When I got to the counter the sales associate insisted that I buy 2 and then I would receive 1 free. That was a great deal so I did it. When I got home I realized that the 3rd perfume did not have a top, this was never disclosed so I called the store to inquire as to why this happened. I spoke to a sales associate and then the manager, both told me that was the promotion and I should have been told. My options were to return all 3 or keep the perfumes (not an option for me, I had already given one away as a gift). I really felt this was very misleading, I love this perfume because they all have a special smell and the bottles are absolutely beautiful. However, without the top it really is of no use to me. Saks is a high end store, they promote their luxury items and exclusivity......sorry, they failed miserably. Sales associates are only nice when trying to make the sale, after that they completely ignore you. I will definitely not be returning. read more

its that time of year when i get to accompany my dad to buy my mom a fabulous christmas present. my mom has made it very clear that she rather travel than anything else, but my dad always has to get her something tangible regardless. saks is the perfect high end department store. they have small boutiques within the store, louis, cartier, channel, to name a few. their makeup and perfume section is amazing. like arleen i love bond no 9 and their selection is overwhelming. (in case my dad reads this noho is my favorite!) so we shopped around, checked out jewelry, purses, shoes, dresses and even furs. i wont say what we ended up getting, in case my mom reads this but i think she will be very happy. i know im very happy being an only daughter who can borrow this and someday i will inherit this lovely lovely little thing!! anyways when you are there you are treated like royalty. the staff aims to please and is ridiculously friendly and helpful. i wish my budget allowed me to shop here more often. for now i will continue daydreaming of finding a husband as amazing as my father. read more

I went into saks with my 3 children, since the 2 older ones were prom shopping. Downstairs, the people seemed more courteous. We went upstairs to the formal wear section. There was only one lady with short blond hair working. She was helping a client who was ordering a dress that they only had 2 of. Another lady was with a woman on a wheelchair and was looking around. I was looking with one of my daughters, as the other felt that there were not too many options for her style. The lady working there greeted the other older woman accompanied by the one in the wheelchair and just walked past me and my daughter and did not even acknowledge us. She then asked the other lady do you need help? And she responded not yet, but I do want to try something in a little bit. I was standing there and was looking at her, she glanced my way and went back to the register. I then said excuse me? My daughter would like to try on something, and she looked at me and handed me the keys to the fitting rooms. Like literally handed me the keys. Now, I know I was wearing jeans, flip flops and a cardigan, but that lady was beyond rude and then kept going to the fitting room next to me to help the lady accompanied by the lady in the wheelchair and never even Asked us once if we needed help. We were there for over 30 mins and she did not even look out way. Even when we walked out, the lady was talking to an older couple that had just asked in and they were greeted. To me, that is the worst customer service ever. If she is judging people by the way they dress that is just plain discrimination, ignorance and rudeness. She should never work customer service, because the way she conducts herself and was dressed with her hair not even brushed, she should be the last person judging. That was completely unacceptable, even my daughters walked out feeling discriminated against. read more

Horrible customer service! They gave me a defective shopping bag and the handle broke and I lost my shoes. I came back to the store to ask them to work with me and they refused to help me and said it was my responsibility. Seriously? read more

Made an appointment one week in advance with Anna, who works cosmetic counters to do my daughters make up for prom. When we arrived right on time, she was obviously with some customers spending some major cash! So she pushed us off on another SA named Claudia. Thank God she did, because Claudia did the most beautiful, flawless make up I have ever seen! So really 5 stars for Claudia and 0 stars for Anna. I purchased 4 items for a total of 300- I also didn't let my daughter use the lipstick and am returning it, because the lip liner with gloss over it was beautiful. So even though everything turned out well, it was rather irritating to have an appointment with someone and be pushed off last minute onto someone else. If you would like your make up done by a true professional Claudia is top notch and you only need to purchase one item from line she uses on you. I just hope they don't give me problems about returning the lipstick, I have read some horror stories about saks being rude with returns. Which is one thing I love about Macy's, in that store the customer is always right! read more