I recently visited Nordstrom Rack at City Center with my sister while she went to pick up an online…read moreorder, and unfortunately the customer service was very disappointing. We were not greeted upon entering, and when my sister approached the register to ask about her pickup order, the employee behind the counter seemed completely uninterested in helping. After my sister explained she had received the pickup email about two weeks ago, the employee immediately said orders are automatically refunded after one week if not picked up. She didn't even bother checking to see if the order might still be there. On top of that, the store itself felt very dim and dingy. The lighting was poor, and several pieces of luggage on display looked dirty and used, especially the wheels. Overall, not a pleasant shopping experience and unfortunately not a place I would return to.

In general, Nordstrom Rack has great deals on clothing, shoes, and items for the home. This…read morelocation, in particular, is conveniently inside the White Plains City Center on the first floor. However, the lines for the checkout are always very long and I often find that the clothing section is disorganized (especially in the sale section). Still, the folks with whom I have interacted in this store (cashier, fitting room attendant) have been friendly.

Shopping great quality products great display ; and nice helpful staff; come here for quality and…read moreVal for you dollar

The make-up woman and the La Mer woman were horribly rude and had no time for me. They lost out as…read moreI went to Nordstroms and spent a fortune. Next time a little sugar goes a loooong way

I normally shop online because it's easier for me, however I had to go into the mall to another…read morestore so I parked in the Nordstrom parking lot. They have a decent amount of handicap and regular parking spots. They also have elevators as well. I was briefly browsing the different departments. They have three floors with different departments such as a kids/toy section, shoe department, cosmetics department, women's and men's department. Everything was well organized and there seemed to be plenty of staff to assist with purchases. I didn't interact with the employees as I was just passing through. Finally if you work up an appetite they have a cafe within their store. Go try them. The food is great.

Was treated very rudely here when I was shopping for a dress and shoes. Several employees ignored…read moreme and no one would help me find anything, even when I asked an employee wearing a lanyard and name tag "Hi, can you please help me?" I guess I'll just shop at Neimans from now on! Just because I'm a young Woman doesn't mean my money is any less green than the Westchester moms. Totally disrespectful experience

This was my first time visiting The Westchester mall and I was very impressed! They have a mix of…read morehigh end and other retail shops. It's a lot larger than I thought, so be prepared to get your steps in. I love that parking is only a $4 flat rate. I do wish they had more of a food selection though.

Beautiful mall from mid price stores to luxury stores. Nice food court. Except parking was a…read morenightmare though the price for parking is great.

love that these are healthy but have a nasty after taste. leaving my review based off this product…read more I purchased the protein popcorn but the popcorn was delicious and sadly the buffalo chips are the opposite.

This target is disgusting not only was the food that i posted spoiled but many more , the staff " a…read morelady in the frozen food section of the store Romona) it was Monday president Day at 8:15 pm was more then aware i notified her and on the camera you can see her taking it and throwing it on the floor and leaving the section it was the wraps . If your staff don't like the job what is the reason this target is open ? The bathroom was so dirty we had the change the baby pamper in the section for plants. By far the worst experience food shopping I'm calling Corporate with the videos

The stores look like they are closing, on my last visit there was very little merchandise in a…read moreseasonal climate where Fall should be in full swing. It appears that the online business has higher end merchandise and interestingly enough while there is little brick and mortar to actually see and feel things you would think that they would use this to their advantage. Please do better for your costumers.

Big selection of designer clothing. Very generous return policy. Can definately find some good…read moredeals. Only thing I've noticed is that is always empty. It looks like they are falling off. Not alot of young buyers here. I doubt it will stay open long.

Generally, I really like this location. The store is spacious and pretty well maintained. They used…read moreto have a huge selection of handbags and shoes but those sections are a lot sparser nowadays. For bags, they have a few genuine leather, high end name brand offerings sprinkled in but most of the purses are low price. They have a large housewares section including a great candle aisle. Lots of variety and deals in skincare. Also several aisles with clearance selections. Sometimes the checkout line moves a bit slowly, but otherwise always a good choice if you're up for a bargain hunt.

A discount department store with many options for gifts for yourself your whole family including…read morethe fur family!

I genuinely love this store and find myself coming back to it over and over again, both for my…read moredental practice and for my personal space. It has become a go to whenever I feel like something needs to be more efficient, more streamlined, or just better thought out. What makes it stand out is the experience of actually being in the store. Walking through the aisles sparks ideas in a way that online shopping never does. You start seeing possibilities you didn't even know you needed. A drawer divider becomes a system, a storage bin becomes a workflow solution. It's not just shopping, it's problem solving in real time. I use a lot of what I find here to improve organization at my office, and it has had a real impact on how smoothly things run day to day. There's something very satisfying about creating systems that reduce friction, and this place is full of tools that help you do exactly that. They consistently carry unique, well designed solutions that you won't easily find elsewhere. It feels curated for people who actually care about organization, not just basic storage. If you're someone who enjoys optimizing your space, whether at home or in a business, this store is incredibly inspiring. I would honestly describe myself as an organization enthusiast, and this is one of the few places that truly delivers on that level.

Daughter needed some items so last time went shopping here. A staff member helped us out and…read moreoffered some suggestions as well. 30% off everything in the store until of this month. That's a great deal to take advantage of right now.

I have great experiences at this store. People go out of their way to help me and give me their…read morehonest opinions. They are clever, thoughtful, hardworking and creative. Some that come to mind; lovely woman of color in ladies, Sue in ladies, Italian lady in ladies (please forgive me. I can't remember all of their names.) the seamstress mimosa, Leanne in bags & Michael, a new addition to shoes who really is thoughtful, understood my aesthetic, and brought me his own favorites to try, of which I bought one. He also went out of his way to get me a water after the cafe had closed. Top notch people!

My hubby calls this NM "Needless Mark-up" and he does have a point…read more Often the sales people and or help are staring at their phones or chatting rather than helping shoppers. We are left fending for ourselves. Might as well shop at Walmart or Costco. Not. I actually prefer Saks these days. Happy Holidays!

Early Spring 2026…read more Great customer service. Well-organized selection of items at decent prices. The staff re-tagging clothing for additional discounts offered great customer service. While customers were browsing outerwear and beachwear, the Marshalls team on the floor took the initiative to inform customers that a team member could scan any item for further markdowns before the customer heads to the cashier. A nice gesture on their part. Another customer service plus. The lady who checked me out was exceptionally nice and in a chipper mood. She folded all of my items so neatly, allowing me to easily carry them back to my car without a bag. I'll be back.

Everything at this location is so expensive. Their section of activewear for women weren't that…read moregreat. The store is also a little disorganized.