My hubby calls this NM "Needless Mark-up" and he does have a point. Often the sales people and or help are staring at their phones or chatting rather than helping shoppers. We are left fending for ourselves. Might as well shop at Walmart or Costco. Not. I actually prefer Saks these days. Happy Holidays! read more

Neiman Marcus - Merry & Bright! (circa 1955 Madeline) - 12/24/2025 - Men's Clothing Near Me - White Plains, New York

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I have shopped here for years. Neiman's has great quality and wearable fashions for every occasion.

So I bought a pair of Christian red bottom shoes and bag in store back in October, the bag was under a promo if I spend a certain amount I get a gift card, I called on 1/3/25 to see what happened with the gift card, I was told someone would get back to me, nobody did, so i called this morning asked for a manager was told, there was no manager or supervisor to help me, gave me a gift card number to call I call they tell me that the bag was not under promo which it was I seen it online, he goes to say that was only online, but your having the promo in store and online, the lady RU who I purchased the bag from told me I would get the gift card, now I have no gift card, I feel she only told me that to get the sale. I'm canceling my credit card with them and I'm not purchasing from this location ever again!!!!! read more

I've always had great experiences at NM. I'm left alone when I want to browse and non-pushy help is always around the corner if I need it. Inventory can be hit or miss but overall this is my go to store for work and event attire. read more

This is about the Prada store at Neiman Marcus. I bought a leather handbag but when I brought it home nobody liked it. So I decided to return it. The salesperson by the name of Stephanie (never encountered someone with her level of rudeness) decided that the shape of the bag has changed due to heat. I'm writing this review on July 29th 2023, the heat reached today 93°. I stopped by my hairdresser for an appointment which 1.5 hours. If the heat of the car for one hour and a half is going to change the shape of the bag, what kind of product am I getting for $3500.00 Rest assured I will be taking them to small claims court. In the meantime, don't shop there at all. If you're looking for unparalleled customer care and professionalism, shop elsewhere. read more

The best, the bed of high end. , I love their private label. I always loved Neiman Marcus.

I was helped by a most wonderful and knowledgeable person named Nan at the White Plains store on Sat. Feb. 11, 2023. I love the Lana necklaces I bought with the help of Nan Zinaman. Thank you! Looking forward to buying more! read more

We were at the door at 10 minutes to 7. The man looked us in the face and locked door read more

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My son and I spent about $1,500 in the beginning of August there was a promotion if you spend a certain amount of money you are to receive $125 gift card after a couple of months I never received that gift card I gave them a call they said they had the wrong address a few more months went by and I still have not received the representative in the store told me if I don't receive this gift card give her a call and she did not respond but a few days after I made my purchase she had no problem with contacting me making sure that I understood that she gets a commission if I order online and put it through her read more

I contacted this location because I was interested in purchasing a piece of jewelry. I was told a sales representative would call me back well after 3 days I have not heard back from them I guess they are not interested in a sale read more

It's funny how they all work like they're too good to do returns. One guy today working downstairs in the men's section 12/8/2022 stated, "i won't be finished here til later, you can return it at any register". Seriously, if you're too defensive to be in customer service/retail I suggest trying something less challenging. Next time i'll put it on youtube, reminded me of the movie Pretty Woman, hilarious! read more

Had such a great day here this weekend ! What a fabulous location amd great staff ! So helpful from shoes to dresses ! Jeanne helped me in shoes , could not have been anymore Pleasant ! Made wanting to buy so easy . Thank you Jeanne and thank you Westchester Neiman Marcus for always making my shopping a pleasant experience ! Kudos to you ! read more

The workers really make the difference here and the merchandise is getting better as supply chain issues are improving.

I enjoy this location so much. So nice to be able to see the latest of all designers without having to go to the city for it. I also enjoy the restaurant after a great time shopping. Highly recommended. read more

Rebecca Shamtoob helped us with all of our shopping needs when looking for our new summer wardrobe. She was a doll to work with and very professional and has a great eye for style! read more

This is a review for the delivery of a very expensive item that was stolen by either someone at the NM warehouse or by Fedex. Ordered Baccarat Rogue twice, both times the box came empty and ripped up. Customer service gets at A+ for being helpful and fully refunding the cost, but it was very disheartening both times. Highly recommend going to the store in person for any and all luxury items. I hope the thieves at NM get caught and sent to jail. read more

I love shopping at this store since the 1980's, when it was Bergdorf Goodman. I still shop here, even though I now live in Forest Hills and I'm very attached to it because I spent so much time here when I was growing up in White Plains. I've been searching for Fahrenheit by Dior for my father, as a gift. My father suffers from dementia and needs the things he's familiar with around him- he doesn't want to try anything new. Tony Lorie in Fragrances was AMAZING. He searched the Neiman Marcus website to see if he could find my father's fragrance, and when he couldn't find it, he called Parfumelle in Texas for me so they could ship it to my father. Mr. Lorie engaged my father whist I was on the phone making this purchase - he really went above and beyond. My father is hard of hearing but Mr. Lorie was patient and very sweet with him. I wasn't expecting this level of customer service and I am very impressed with Mr. Lorie. I bought a bottle of Robert Piguet Visa from him and he quickly rang up my purchase using my Bergdorf Goodman card. These two transactions took 10 minutes, at the most. Mr. Lorie really made my day and I can't wait until my father's gift arrives from Texas. This level of customer service makes shopping at Neiman Marcus a pleasure and reinforces my love and belief in this store. read more

Less than impressed. There were multiple sales folks hovering around one customer and presumably her family while no one greeted me until I had walked through the entire first floor. Then, I was greeted rather briskly and when I said I was just looking, the sales person sort of glared at me and seemed irritated. I said I was meeting someone and they replied 'nice for you'. What on earth does that mean? I was in my favorite department - shoes - where I've been known to spend money on items I don't need. Now, I'm traveling, so the chance of me putting an extra pair of shoes in my bag is slim, but you never know (as the NJ Nordstrom sales person learned a few years ago when I bought too much during the anniversary sale). In any case, perhaps I wasn't dressed nicely enough (are jeans and a trench coat not acceptable for shopping these days?)...but I found the staff either dismissive or rude (or totally not paying attention). Very unimpressed and I'm way more inclined to buy designer shoes elsewhere as I do not enjoy working with folks at stores that aren't pleasant. I've tried to give Niemans a chance a few times and I'm always disappointed (and this is at multiple locations, so I suppose it's just their service model). read more

I'm just not impressed with this store, at all.... The staff are barely around, not that I need help - just made an observation. The merchandise is all so over priced its ridiculous. The displays were very sparse upstairs (I didn't really check out the downstairs bc there is nothing in this store for me) Nice place to shop if you're loaded! read more

Came by this location to pickup a Chanel bag at the Chanel boutique. Rachel was amazing. I called ahead to see if they had a bag in stock and she went way beyond my expectations. Very sweet and had the bag ready for me when I came to pick it up. Not sure about the rest of the store however the Chanel boutique has won my heart forever. :) read more

Came to the woman's dress dept. with my wife to find something for a black tie event. They have virtually nothing. Every dress hanging comes in maybe one or two sizes. Of course, very little (2) in my wife's size which is an 8 OR 10. This is a fairly common size. Also, the saleswoman is more interested in her phone than helping. When she does help, she's distant and aloof. I expect MUCH MORE from Neimans. When I asked the saleswoman for a fur for my wife she proceeded to say, that's one floor down! Really? Don't you work on commission? I had to insist she go down and pick one to try with my wife's dress. She walked away again, uninterested and aloof. Unbelievable. Why are we shopping here? read more

In general, I have good experiences shopping there. Know a few really awesome SAs (sales associates), so whenever I go there I always look for them! However, occasionally (unluckily), those SAs weren't there (day off or their break time). During those times, my friend and I came across a few rude and/or "judge-y" SAs (especially a lady at the handbag section. Definitely not very polite. She usually hangout at the Chanel department most of the time.) read more

Unwelcoming and unfriendly environment. We were stared at by two older white women working at a counter on the main floor upon entering the store. Then, we were followed around the store's third floor by the most reprehensible female security guard I have ever encountered. Spend your money elsewhere. read more

My entire family will never shop with this company ever again. Repeatedly I have called to make a purchase over the phone on multiple occasions and the last time I was physically in the store. As I called to do an item check I was given the run around as the sales associates sat and let the phone ring, as I watched and sat on the phone for 30 minutes someone picks up the phone and acts like they were searching for the shoe and shortly hung up the phone. Not to mention no one paid enough attention to realize I was in the store the entire time watching this happen! It's ridiculous. But I'm sure my review will be overlooked because what's one unsatisfied customer right? Nothing is ever done unless it makes headlines. The company nor the employees care at all! read more

My review focuses more on the Chanel boutique and not the whole store. Walking into this place it definitely looks like a museum. The SAs on the floor as I went to the Chanel boutique were friendly and said hello as I passed by. I know that other reviews mentioned the SAs all huddled together, when I was there they were also all together but the store wasn't busy, so I don't know why they wouldn't be standing together chatting to pass the time. For the Chanel boutique itself, I highly recommend working with Joan. She was so sweet and answered all my questions. At no time did I ever feel pressured to buy. Love when the SA is excited with you on your purchase! I'm so happy with my purchase and will be back again to shop the larger store. read more

Beautiful store, great cosmetics area. They have everything you could possibly want as long as you have lots and lots of money. Here's a tip: check out their house brand accessories, such as clutches. Classic designs and not too expensive. Tried to walk through the cosmetics area this weekend though and an employee stepped in my path. She was speaking softly, but kept blocking my path as I tried to maneuver around her. I said "no thanks" TWICE and then tripped on the carpet trying to get away. It was weirdly aggressive. read more

Neiman has become so pricey. What happened? I also made a few returns because its always hot or miss when you buy online, so they decided to cancel every order I placed online. I used to buy so much for them, now I would rather shop at Nordstrom or Saks. Even when things are on sale, Niemans items still look double the price. read more

This place is great not only are they helpful the fragrance section anywhere from Creed colognes, to Guerlain and many other tough to find offerings other merchants don't carry. I have been here a few times and have to say the associates are very helpful in making their customers happy. I have yet to be disappointed. Creed Cologne can be and is very expensive and they have let me sample the "King" of colognes Creed Aventus. Nancy at the Creed counter is a very nice lady she let me have a sample of that and Virgin Island Water so a big thank you to her for those. As well as the Tom Ford counter, Guerlain, and Jo Malone. Kudos to you associates as well for my samples! read more

I get that everyone is trying their best due to Covid, but this store has and will always be known for horrible customer service and snobby sales ladies especially the old ladies on the second floor ladies department. They solely judge you based on your appearance - if you're not wearing designer, you have no business being in their store. In fact, they're annoyed if you ask them a question - they just can't be bothered. My sister and her special needs daughter came into the store and weren't done up, and mind you, we are minorities so not your usual white privileged people. When the sales ladies saw them, they looked at them from head to toe and asked them what were they doing there! They didn't ask if they needed help, etc....they basically said that they didn't belong there. I was waiting for my sister to help me out in the dressing room and the sales ladies didn't even bother to show her the way. Here's the bigger tell tale sign that this store will never change and likely to go bankrupt like the rest of Nieman Marcus....I told the assistant store manager about it who said that she would have the store manager get in touch with me regarding our experience. No one ever got in touch with me. This is the Nieman Marcus I know...don't care about people at all. I will only shop online and avoid the store at all costs. My money goes to Nordstrom....Nieman should just not exist...this is what happens when you have rude people working for you! No one roots for your business to survive - everyone just wishes the store would go away! Enjoy bankruptcy Nieman Marcus! You deserve it! read more

Was very happy with my recent shopping experience at Neiman. I was in search of a pair of Prada sunglasses, and was helped by a gentlemen on the men's floor. He opened the glasses case and let me try on numerous pairs. (he was very patient, haha) Although he did stare and sort of watch me try on pairs, which made me a little uncomfortable, he was very helpful with all of my questions. I decided on a pair that I loved, and he took me into the back to complete the purchase. I left with the silver Neiman bag, but realized that I was given a Tom Ford case instead of the matching Prada one. I went back in to the same salesman, who apologized for his mistake (since the glasses did look similar to Tom Fords) and immediately fetched me the right case. Despite the little mishap, my SA was very attentive and respectful. I was pleased with the customer service here. The men's floor is a bit on the small side and tends to have higher end products than, say, the adjacent Nordstrom. However, the selection, while smaller, is very impressive (and expensive! Whoa!) I still love to come in and browse around. read more

Too much emphasis on women's wear, and menswear relegated to the basement floor. Disgraceful. Since my original post, Kiehl's has taken over what used to be the Guerlain counter. They expanded fragrance and beauty, moved precious jewellery where stationary and home goods were on the first floor. Always seems to be quiet, while Nordstrom is bustling with customers. It still looks tired, even after a renovation, since the building is about forty-five years old now. NM is in disastrous financial shape, and it definitely shows. Better off going to Last Call shops. read more

I hate this Neiman Marcus. I have been shopping at this store for about 2 years now. Every time I enter, I am never greeted by an associate. A majority of them are always on their phones. I had stood in front of an associate for at least a minute before they even acknowledged me. When I ask them if they have a particular item they just point and say over there somewhere, or I have even had associates tell me they don't carry a brand I've asked for when I knew they did. Also when I walk into Chanel, Celine, YSL etc the associates are snobby and it's very obvious when they profile shoppers. read more

There's an old wrinkled white lady that works in handbags that is very unprofessional, insecure, childish and immature. I believe her name is joan. A lot of the employees in that section make customers of color feel uncomfortable. There's a new girl named Yumi I believe who is very nice and pleasant! read more

I phone ordered my Chanel purse from here because this was the only chanel that had my purse. The wrapping was terrible. They shipped my CHANEL purse as if they had shipped $50 shoes. NO RIBBONS NO FLOWER. HORRIBLE WRAPPING. Shame on you CHRISTINA read more

I returned back to Neiman Marcus looking desperately for a heel and surprise, surprise, couldn't get one salesmen to help me. Its not like they were busy...they were all free and looked at me up and down, with my crappy gym attire since I swung by after spin class. Basically this is it....people...Neiman Marcus does not care about customer satisfaction, they only care about your money. Unlike the Neiman Marcus that I used to shop at in Hawaii, you truly have to weed through the "Beverly Hills attitude" of employees to find one that is down to earth. As of this moment, Neiman Marcus can suck it. read more

I hate this Neiman Marcus location. Sadly this is the closest one to me. This store needs better customer service. Every time I come here there is this one lady that always has a attitude and rushes me to buy an item. You can't even ask questions, if she feels like you're not going to buy anything she's very dismissive. This was my second encounter with her. If I ever do decide to come back I will make sure to ask for a different sales associate. read more

The store has changed for the worse. All the handbags are chained up! I no longer like shopping there.

With the very clear exception of Priscilla who went out of her way to help me, every single employee in the shoe department was texting/facebooking EVEN WHEN APPROACHED BY CUSTOMERS. No I will not buy a pair of $1400 shoes from someone acting like talking to me is a favor. Get it together Neimans you should be mortified. read more

This place is the worst! I went in there during a weekday to buy a perfume. Not only did no one want to help me after I asked where. The counter was a woman reluctantly walked over with an attitude as if I was disturbing her with my purchase! She told me they didn't have it, doesn't know when they will and to go to Nordstroms!!!!!!!!! Worst customer service! read more

There is nothing extraordinary about this Neiman Marcus and the only time I've ever gone was to return items purchased online. I would like to note that Marissa in customer service was incredibly helpful this morning. Yesterday I had called with an inquiry about returning a gift and was rudely rushed off the phone by an associate in the Handbag department. I called again this morning and Marissa took the time to not only hear me out, but was able to look up the order number and give me a few options on how to proceed with my return. Excellent , friendly customer service :) read more