I have found Dr. Phetpailin to have all of the good qualities that I require in a physician…read more It is quite clear that she is very knowledgeable and extremely competent, and also that she is caring and compassionate. She speaks to me in a way that I understand, without talking down to me. I am 100% confident that my health needs are being met.

Recommended the wrong treatment for my wound, which was not infected. Wanted to prescribe…read moreantibiotics I did not need. Was cavalier and brusque in the way she examined and diagnosed my problem. I know this because another, more qualified doctor contradicted her recommendations.

I had a mixed experience with this practice. The physician herself was attentive and spent time…read morediscussing preventive health, wellness, and screening recommendations during my annual physical. However, I later received an unexpected separate office visit charge in addition to the preventive exam billing. My concern was not the care itself, but the lack of transparency regarding billing. During the wellness visit, the provider briefly reviewed outside lab results I had brought with me, and I was later billed for a separate office visit associated with that discussion. I was not informed during the appointment that this could result in an additional charge. After reviewing my visit documentation, I also felt portions of the note did not fully reflect my understanding of the visit, particularly regarding the extent of evaluation performed beyond the wellness exam. After raising concerns and providing supporting documentation, the office acknowledged overlap between the preventive visit and additional billing and indicated the matter would be reviewed. However, I did not receive a final follow-up or resolution regarding the coding review or reimbursement request. I would encourage the practice to improve communication around preventive visit billing and provide more consistent follow-up during billing disputes.

I ADORE Dr Jill de Castro! She is the best, so kind and really gets to know her patients. She is…read morevery straight forward, but I need that in a doctor. I love having her as my PCP.

I have been a patient of Dr. Nazam's for 30 years. He is very professional, caring and respectful…read more He listens, spends time with you and addresses your questions and concerns without making you feel rushed. He is knowledgeable and spends the time to get to know you, your lifestyle, goals and more. His office staff are profesional and responsive. The quality of care received has never been anything less than stellar. Dr. Nazam is ready to walk you through whatever you need and genuinely cares about his patients.

I was referred by a friend to see Dr. Nizam and have made him my primary doctor ever since. I agree…read morewith many of the other reviews here he's a very good listener and takes a time to understand before prescribing anything. Very friendly has good bedside manner.

I don't usually leave reviews, but I felt like I needed to share my experience. My issue is not…read morewith the medical care itself, but with the front desk/reception service. When I called to inquire about walk-in availability, the male receptionist who answered sounded as if he was half-asleep and was very difficult to understand. I genuinely could not make out what he was saying, so I politely asked him to repeat himself. Instead of clarifying, he responded in a blunt and dismissive tone. The whole interaction felt unnecessarily rude and unprofessional. To top it off, right as I was wrapping up the call and saying "okay thank you," he hung up on me before I even finished my sentence. That lack of basic courtesy left a really negative impression. Again, I have no complaints about the doctors or the actual care, but the attitude of the person answering the phones makes a huge difference in how patients perceive the office. First impressions matter, and this one was disappointing.

I have been a patient at LSFP for 25 years. This practice is a shadow of what it once was. The…read moredecline has been gradual, but steady, and has reached a point where I can't recommend avoiding this practice enough. Appointments now consist of basic questions and exams that barely touch the service of issues. My last physical didn't even include a hernia exam, and I'm a 39 year old male with a history of hernias. The nurse practitioners they have on staff are under-qualified at best. The front desk staff are rude, and the intake nurses are also unprofessional. This practice has lost any idea of what customer service means and seems to now be an appointment mill that bills your insurance for telling you to buy some Motrin and get some bed rest. Today was the last straw for us. My wife recently gave birth naturally and our OBGYN recommended we see our PCP for a referral for physical therapy for a month from now to help get her back on her feet and speed her recovery. We called and scheduled an appointment for this specific purpose with the front desk who confirmed that they could give a referral for PT. After waiting for an hour, my wife was seen by a family nurse practitioner that took her temperature and blood pressure, checked her height and weight, eyes and ears, and listened to her breathing. Then, without any examination of her pelvic floor muscles, said that PT 'wasn't indicated' at this time and we should come back for another appointment after our 6 week checkup with our OBGYN for ANOTHER appointment. She explained that we had been sent by the OBGYN to get a referral but the FNP refused to issue the referral and sent her packing. I went in to address this with the front desk and they gave me the run-around, then brought out a 'provider' who first said she had seen my wife but after having me explain the whole situation told me she was just the intake nurse, then asked me to re-explain the situation, then laughed when I said I didn't want to explain myself again and wanted to talk to the actual nurse that had seen my wife. All in all it was a nice hour and fifteen minutes absolutely wasted by the front desk and clinical staff because of their inability to listen and/or be upfront about what services they are willing and able to provide. To LSFP - if you can not or will not offer a service then perhaps your front desk staff shouldn't confirm the appointment for it. Your practice used to be great, and now it is a terrible place to go for care and competent customer service. I've had better customer service at McDonald's. Your front desk staff especially leaves a lot to be desired in the professionalism department. 25 years as a patient and I have never been treated the way I was treated today. We won't be back. Get it together.

Would give 0 stars if I could…read more First time Medicare visit and they did not offer free first time Medicare consultation and charged me almost $400 to speak to the doctor for 8 minutes. Was not coded correctly and they refused to recode correctly. RIP OFF. This after being a very loyal patient for My advice to oyu salmost 40 years. MY ADVISE TO YOU IS STAY FAR AWAY. AVOID THIS PLACE. AND AVOID IF YOU ARE A SENIOR ON MEDICARE.

I've been going here since before covid. I used to see dr Larson who has since retired. During…read morecovid, they would do video calls. So convenient. I then started seeing Stephanie Richard's because dr Larson was so busy. Now I have begun seeing kelly hernandez because Stephanie is swamped with appointments. This is the only doctors office that you're seen within 5 minutes of arriving. I had an 8:30am appointment, I was out the door by 9:10am.

An absolutely amazing practice! I have never received as much undivided attention as I had…read moreexperienced with Dr. Khan. You can just tell when you talk to her that she honestly cares about you as a person and wants to do whatever she can to fix your problem. I also loved that I was able to just speak with her on the phone to get the prescription I needed, verses having to work my entire day around a doctor's visit. I highly recommend Mosaic Theory!

This office is a step into the future of healthcare. I am extremely impressed by the service they…read moreprovided me. I needed to get a work travel COVID-19 test and a colleague of mine mentioned Mosaic Theory MD. I reached out and was greeted by someone who was courteous, professional and eager to assist. After they put my information into their systems, I immediately begin to receive text messages that send you secure links for paperwork and status updates on your visit to the clinic. The receptionist patiently walked me through everything (which took only a few minutes) and scheduled a visit for me. Here is where it gets better...We live lives that are filled with so much sensory overload that we tend to forget things that are important to us (maybe you don't...but I would forget my head if it wasn't attached to me.) Mosaic Theory MD's automated SMS system sends you text messages with information like schedule, who you need to call if you have questions, where you need to go INCLUDING where to park, virtual office check-in so you have limited contact with anyone who could be infected AND test results once your test is completed. Just Beautiful. Am I right? Meanwhile...your other primary care specialist who claims they have the latest and greatest technology is still sending you one email at random that may hit your spam folder and if you have questions you can just go in circles with an automated operator until they hang up on you. I digress... This is the way healthcare SHOULD be. It was so smooth and seamless. This is the first time I was shown the value in spending money on a healthcare service that is looking towards the future. Well done Mosaic Theory. I will certainly be back and will recommend you as much as I can. Sincerely, -H

This office does not allow prescription refills over the phone unless you make an appointment…read more Prescription refills that were made WITH the doctors themselves. What doctor requires their patients to do this for the most basic procedures? What if the patient is running out of medications they absolutely need but are not able to make an appointment in time before they run out? Look I know it's an expensive area but it comes across as nickel and diming sick people and is just dirty practice altogether. I have never heard of this ridiculous nonsense.

Dr Gogineni is very thorough in explaining the details & extremely competent & compassionate. I am…read moreseeing her several years & highly recommend .Her staff were very professional.

Since June 20th, 2026, when I was scheduled to be seen by Nurse Adhikari, I've had to call the…read moredoctor's office (your office) several times (at least 6 times, if not more), in addition to sending an email. This was my semiannual visit, and the whole purpose was to have a refill on my medication. The day after my visit, I went to the pharmacy, and they had not yet received the doctor's order. I called the office, and they had to ask the nurse for the prescription; they didn't have it. When I went to the pharmacy a few days later, only one of my prescriptions had been sent (levothyroxine), and I had to call back for Prolia. When I was with the nurse, I specifically asked for my bone density results. Yet she forgot that there is a need for medicine when you have osteoporosis. The medicine (Prolia) needed a doctor's approval. I had to call my insurance company three times to ask whether they had received approval for Prolia, and each time the answer was no. I called the doctor's office, and they didn't know how to work the system to send the approval. Finally, they lied to me and said the insurance didn't approve the medication and that it has to go through a specialty pharmacy. I called my insurance today, and they did not know anything about this claim. There was no doctor's approval for Prolia on my file. My insurance agent called your office while I was on the phone, and I was listening for them to leave a message. There has been no response from your office yet. This is the worst I have seen any medical organization perform in my 69 years of experience. I did not think this level of ignorance from a doctor's office was possible.

I'm a new patient and my first visit was perfect. Front desk staff was friendly and prompt. Dr T…read morewas super attentive and knowledgeable. The office is in the hospital so I was a bit confused. But I found it the lady at the front desk was helpful.