The other day I needed a cab and I called three or four taxi companies before I got lucky and…read morelocated Diamond. I got: busy signals, fast busy signals, messages that the phone had gone out of service and there was no new number, and people who couldn't speak English. Diamond has a smaller fleet of taxis than most taxi companies in the Lawrence Methuen Andover area but they have two distinct advantages: 1. They are prompt. If you arrange for a pickup at a particular time on a particular day they are there within 5 minutes. 2. They speak English! The dispatcher is a pleasure to talk to in a town riddled with companies that can barely understand a word I say. The drivers are all multi-lingual and very accommodating. One of them let me run into a stop-n-shop to pick up some gum while he was collecting another passenger. Older passengers are courteously helped into and out of the cars and given a comfortable seat. Their packages are carried to the the door. This is very nice service. I have used Diamond Taxi service several times and will not switch to another. I have never found their smaller fleet to be an inconvenience me. The service is very prompt, even when I am some distance away. I strongly recommend them as an alternative to the larger companies who sometimes don't answer their phones or even have phones at the published phone numbers. Tip: Try to bring cash with you, if possible. There is a higher fee for doing business with plastic, thanks to the costs which debit and credit processing companies impose upon small businesses. The driver was courteous enough to explain this fee system and since I had some cash, I paid with that instead.

Marianne was great! Early for pick up, and so nice…read more Highly recommended

Es una compañía de servicio de taxi llega a tiempo y personal es altamente capacitado brindan…read moreservicio de calidad

Usually they show up eventually.. but this morning I waited two yes 2hours or more no show.. I…read morecalled three times he said ok you want to cancel.. dan said.. I said you never showed up.. I'm sure they're busy since MEVA is on strike. But a regular customer treated so poorly.. haverhill needs other means if service.. ..

I have used Melvin multiple times very very reliable and prompt. He has the best transportation…read moreservice in greater Lawrence. I have no reservation about referring him. BM

I reconfirmed multiple times for early morning pickup to Airport. The did not show up at confirmed…read moretime. I had to keep calling and they gave all types of stories. I had to find another way to airport and if they did show up as they "said" it was 25 minutes late i have used them in. The past, while the drivers were courteous, the cars were old and shabby. Not like the limos in the online ad.

I've used Lowell Cab twice and attempted a third time...for transport to/from Logan airport. If my…read moreflight times and bags didn't make the train unavailable or difficult, I wouldn't have called originally. After tonight, I question the legitimacy of their business. First time, December 2014: The experience was decent. Calling to reserve was easy and the driver showed up right on time and even though the minivan smelled of stale food and slight cigarette smoke, $85 for getting to the airport when I couldn't take the train wasn't bad. (3.5 stars - average service) Second time, March 12, 2015: Reserved the cab two days ahead for a 5am pick-up to the airport. Driver was on-time and all was good...until we got near Boston and she started making wrong turns because she "has only driven to the airport like twice" and "she gets anxious when she doesn't know the route." I identify with anxiety and not being familiar with a location. Don't take the job if you don't know the route. The trip should have taken 45 minutes and took 30 minutes extra. Silver lining(?), I got an unanticipated trip around parts of North End and Mass General. Nice girl; didn't deserve a tip. (2.5 stars - below average service) Third time, March 23, 2015: I reserved the cab morning of with the expectation that as long as I didn't get the girl driver, it'd be okay. I was to meet them at the Logan Hilton since they aren't allowed at the airport as a non-medallion....why can't you just pick me up in passenger area? I complied because I don't know many cab services and didn't want to pay $124+ for a "private car". Well, that ended up happening because although we agreed that since my flight got in at 7:30pm and they would pick me up at 8:15pm at the Hilton, the cab never showed. I called four times between 8:20 and 8:40pm. My saving grace this night was the Hilton concierge who helped me get a private car service a bit after 9pm. (0 stars - wtf) A guy from Lowell Cab returned my call at 10pm leaving a message that he doesn't know what happened but his guy was there at 5:15pm to pick me up and I never showed even though he stayed until 6pm. Um...how does one get 8:15pm mixed up with 5:15pm even after they repeat the time to you? Also, why did I not have any missed calls from them after my flight got in at 7:30pm? He only cared to call me back at 10pm? Please don't insult my intelligence for your mistake. Never again.

The managing crew has no idea on how to deal with customer requests. Very rude behavior over phone…read more They are in need of Soft Skills 101. Would never recommend this service to anyone.

Warning!!!‼ they are out of business!!!! I booked a ride to…read moreand from Logan, in April 21,2025. NO ONE told me. I have to get a ride to Logan for Wednesday! If I hadn't called and texted my previous driver I would've been sitting waiting for someone to pick me up that wouldn't be coming! They closed in June. The owner is having serious health problems, however his daughter is in charge of booking and contacting the client. I am trying to get my money back, find a ride. It's sad really because prior to this I always had gotten good service.

It's been years since I've been so impressed with a business that I've taken the time to write a…read morereview, but I am delighted to recommend Aisling Car Service. We were looking to transport two parents with and infant and toddler from and to Logan, and they had lots of questions. Kayla patiently answered all immediately via email, and then connected us to Rich, the owner, when she thought he could provide more information. We had an excellent experience. Rich picked up the family at Logan, and because it was dinner time he brought along a pizza (greatly appreciated, especially by the toddler). He arrived 25 minutes early for the return trip. He is personable and patient. And the fare was very reasonable--I believe he offers the best value of any service in the area. We'll definitely use Aisling in the future, and recommend them enthusiastically to others.

Driver ran over my dog and continued driving away. The dispatcher gave me multiple numbers,…read moreclaiming the people were some type of management, but those individuals said they were just drivers. After attempting to speak with someone at their location, the dispatcher started an argument and then attempted to assault me. His co-worker stepped in between us. Lawrence Police Department later arrived and claimed that him running at me and cornering me was not an arrestable offense. I later tried to obtain the police report, but the officer handed me a piece of paper with nothing on it except the name of the company. Eventually, I was able to find the owner's phone number. There was not even an apology--just a dismissive response with no remorse, no sympathy, no professionalism, and no accountability. Please avoid using this taxi company. Merrimack Transportation needs to do better.

Dispatcher is an ass, always rude doesnt seek a english. Never been so disappointed so many times…read moreby a taxi company

The drivers are professional quality. I have used them in the past. I always look forward to…read moreworking with them.

Simple, easy, exactly what you need from a car service picking you up from the airport! They…read moretracked the flight and knew we running late. Thanks!

Very reasonable rate for a round trip to Logan. The drivers were polite and helped with our bags…read more They picked us up right on time and it was easy to communicate with our driver to arrange pick-up at the end of our trip. I would definitely use this service again.

I'm so sad to have to give this negative review. This company was my go-to for many years and it…read moreused to be always flawless and reliable, plus pleasant. Today, I've had a very disturbing experience. Briefly: luggage carousel took a long time to get rolling (about 40 minutes). I called the dispatch to alert them so that they'd know A) I'm not ghosting and B) probably don't want to rush to the pickup zone if they have a better place to wait. 30min into my wait (25min after my courtesy call), the boss from headquarters calls me and demands that I tip the driver extra because they don't pay him to wait more than 30min. And he wasn't nice about it. Thing is, I'd already tipped nicely on the pre-pay (which the rude caller knew), and given the hard time we were all having with this delay and a late hour, I was planning to give a little cash too. This call changed my experience, changed my feeling about tipping the extra (I couldn't feel anything but resentment), and also admittedly reduced the amount of that extra cash when I did cough it up. Driver also made it clear that he was not happy to be here, and that I was obviously a tremendous inconvenience. For the price I paid, I would have appreciated a bit more commiserating attitude versus a misdirected anger attitude. Waiting isn't super fun for anyone, but at least he was sitting in a warm car and had all of his belongings. Please anyone who has a better airport limo company in this area feel free to DM me.