I went to Sallee beauty supply today. I knew what I wanted. I get in and got out the salesman. Tried to get me to get a whole bunch of things that I didn't need professionally I know what I needed and I only needed two boxes of color and 110 volume developer but he wanted to continue to critique my hair and tell me that I needed this and this and that finally I had to stop the guy and tell him look you don't know what my hair looks like dude I'm wearing a wig because I just got over cancer last year and my hair is growing back so just stop. I did not have a pleasant experience. Anyways the variety was good even though I will say it was so sad that the store did not have a lot of color samples of the hair you know how most of them have the hair color that's attached underneath the hair color yeah the store was really truly lacking that so between the bad customer service and I felt really insulted and then I had got my three items and tried to get in and out and then it was really awkward for both of us so then he just hurry up and took my payment and basically tried to rush the process to get me out of there even though I wasn't trying to stay parking is horrendous. It's a large parking lot, but they share it in a strip mall with several other stores so yeah, I've had pleasant experiences here previously but this time no absolutely not. read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Lakewood, Washington

The lady at Sally's told me it was gonna turn out chocolate brown and I didn't need to bleach it or use colour remover just to find out it only made my red a little darker. pissed asf made me waste 17$ on this bs I want a full refund. yes I listened to the instructions and everything. read more

This a beauty supply store that you should know what you're paying for - and that's not waiting forever for a specific shipment of something you need. Everything in here is over priced but they have an impressive selection and everything is well organized. Tons of different dyes and nail, eyelash items you won't find at your basic Rite Aid or Target. read more

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Online hours say they open at 9, even at 1030 waiting in parking lot they are still not open, I can see person inside with the lights off. Nobody wants to work. Very rude every time I go in to get my haircare needs. read more

I needed some toner so I went to a diff Sally's first, they were closed early so I called this store to see if they could wait for me as I rush there to get it. When I got there they literally were turning the lights off. If you were gonna leave then why didn't you just tell me on the phone to not even come? Why even pretend like you were gonna wait. You a fake. read more

Racist establishment. I bought clippers this morning for my boyfriend who just got back from deployment . He said they was the wrong ones . So I went back for an exchange . The white lady who helped me earlier stated that I used them and that all items in the store is final . There was no signs . And I was not told the return / exchange policy when I was purchasing. This store will never get my business again. read more

Sally Beauty - a sign that only says display only . Not final sales - Cosmetics & Beauty Supply Near Me - Lakewood, Washington

You know....I read the reviews to this place and was honestly expecting to be followed, watched, or treated badly. In fact it was BECAUSE of the reviews that I went to this particular Sally's. I entered and there was a cashier at front speaking with someone, she said hi I said hi and kept walking. I found my blow dryer attachment and then walked around the store to see what else they had. I walked towards the back and looked at some shampoo products. Then I walked over and looked at some oils before decided on a hair wrap. I walked up to the front with my purchase and put everything on the counter and checked out with ease. The girls weren't rude did my transaction and I went on my way. I had a good experience here and I don't question anyone else's but mine was fine. read more

I just needed to use my $5 off coupon and wasn't too sure what I was going to buy. I walk in and a lady greets me. A few minutes later, the lady and another ask if I need help with anything. I tell them, nope! I got it covered. I end up buying some tweezerman tweezers and on top of my $5 off, there is a discount for members of Sally's Beauty Supply! That made my day. Overall, a success. read more

Today was my first and last time going to this certain Sally's in Lakewood. Two workers made me feel very uncomfortable. (One girl with red hair and a tall man) I was ready to check out and the man was helping out an older man and woman, responding very rude to their questions. I was checked out by the girl with red hair and she had the most rude looking face ever and didn't say much at all. It was just very noticeable that she hates her job. Customer service was definitely an F. Not impressed. read more

Small store but they usually have China Glaze always in stock:-) Military spouses get a free membership with proof of ID. read more

. I walked in with a coworker. Two ladies up front greeted us. As we walked towards the back of the store we heard one of the ladies make a snarky comment. I didn't think much about it until they started following us around the store. My coworker went and picked out face masks for his wife and I went to the color. One came up to me and then hovered. The other went up to him and then hovered. Excuse me? Did you think we were gonna steal something? I've been in there 5 times in 2 months I BOUGHT SOMETHING EVERY TIME. I've never felt so uncomfortable in my life and I won't go back. It was painfully obvious what they were doing. I also wanted to get eyelashes and some product. Well I didn't even bother because it was awkward with her watching my everymove. read more

Very very disappointed in this Sally's store! Train your employees! I asked a question about some earrings,I wanted to buy and was told I could and they would fit in my upper ear. I get home and they would not go in my ear so I bring them back and were told they don't refund jewelry! So they don't give you the right information and they don't tell you before you buy jewelry that there is a no refund policy! Bullsh*t! There customer service sucks! And everyone is looking stupid, thank god I had just left church or it could have gotten ugly! What happened to informed, excellent customer care????? I had to put one star to post but they get no stars really!!!! read more

This place is a joke. The only bonus to it is being able to use my sister's Pro Card. Anytime I come in here, some poor soul is being horribly misguided by an employee. Anytime I'm in here with my sister, a licensed professional, she'll give advice to the best of her ability and we get the worst service when we go to check out. Sorry you don't know how to tell people to do their hair properly. Sally's should really hire professionals, not people who watch YouTube to do their hair or people or aren't even licensed yet. Only giving two stars because I love the selection they have in the Ion Color Brilliance. read more

I have been to SEVERAL different Sallys and have never experienced such unprofessional, uneducated, and rude customer service. Every employee that I have encountered acts as though they don't want to help and if you ask a question regarding anything it seems as though they just say whatever BS comes to mind just to hurry you up. I asked about several hair coloring products they sell and not 1 out of the 3 employees there could tell me about them or said would not work in my hair or offer solutions to try and help me in any way. I've been here 3 times just to grab things I need but everytime I feel like I want tho punch these girls in their faces c cause they act like their above you to offer assistance or any information. Clearly these bitches don't know Wtf their doing and need to find new jobs. PS: I never leave reviews so that tells you how bad this place is only because of the employees!! read more

I was absolutely disappointed this time due to a very disappointed experience in the store today. Before I wrote this review, I read another review here. She totally expressed the feeling and experience in the store, and the attitude of the blond and black haired grumpy manager. Actually, I had awkward experience with this manager twice. I arrived Sally before it was closing in 5-10 mins, and the manager told us they're closing in 2 MINUTES. Okay, then we rushed for what we need from the store. However, we heard she said to the next customer that they will be closed in 5 MINUTES. WHAT WAS GOING ON? Does she understand the difference between 2 mins and 5 minutes, or is she trying to close the store forever? How can she tell us closing in 2 mins, but 5 mins for the next customer?????? I really doubt! That was the first BAD experience that I felt like discriminated or something wrong with me. The main point of this review is toto tell what have happened today! Firstly, I walked into the store and she stared at me then said "Welcome to Sally.." I was trying to get some semi-permanment dye for my hair. My friend did my hair before and she did not use it with developer, so I'm not sure if I need one or put it on my hair with something else because I'm not familiar with dying hair. Then, I brought the product up to the front desk and asked the manager for how to put it on my hair. Her replied was "what do you mean by how to put it on?" Seriously?! Yes, I'm asking how to put it on and I just want to make sure! Some products don't need to use with developer. That's fine, she told me I need to put it on with developer #20. I did not feel a good tension when she answered my queries. After I grabbed the products I need for my hair, the manager was checking out for another customer and I checked out at the desk next to her. I was asking the staff the difference between developer #20, #30, and #40. The staff made me to wait for the manager to explain to me. Thats okay, but when the manager tried to answer my question, her face just told me that I'm an idiot and asking stupid questions while she was just talking and laughing with the previous customer. That's totally unacceptable, maybe I'm Asian and she doesn't want to talk to me. When the staff started checking me out, the manager grab the semi-dye and asked the staff "how to you put this on without develop?" Really, you ask an ironic in front of your customer who just asked you how to put this on? Did she mean people who are inexperience in dying are not welcome to the store? The entire experience in the store today was DISAPPOINTED AND TERRIBLE. I would never return or recommend anymore to this store anymore. I have been the US for 4 years, and I have never encountered such WORST in-store experience. I'm a customer who come for products to boost your sales, and you're an employee who serve customers who need help. And now the customer just needs your help to make sure something, how can you have such attitude? I am really frustrated, and this is my first time to write a long review to express my feeling. I think this is not just happened on me only, I believe other customers had such bad experience like me. Lastly, I apologize for my long complaint and I just want to explain my feeling and experience. read more

I've been a few times and enjoyed each visit. The first time I went, I had some questions about bleaching my hair. The associate helped me, offered advice and answered my questions. Every time I'm there, the staff is friendly, always making sure I have everything I need. read more

You should be embarrassed, but surprisingly I don't think you even care what your consumers are saying!! Overall absolutely TERRIBLE customer service and a ridiculously wimpy store manager (Genie)!!! Really corporate office?!?! Your 20% off coupon is just an extra slap in the face!! OMG, shut down the store... This location IS A JOKE!!!!!!!!!! read more

Great prices, and if you're not sure what to buy the staff is very helpful :)

I have been into this place twice now with my girl friend, and have yet to get greeted, at the same time there has only been one person on staff, I know they are busy, but after five minutes it is not excusable to be greeted or asked for help. I have no desire to return to this place and would never recommend this place to anyone, COSMO PROF on the other hand off of Tacoma Mall BLVD have always impressed me, and went there after my disappointed visit to Sally Beauty Supply in Lakewood, where I was greeted and helped me find everything on my list, plus some... read more

I went there at 6:51pm on Sunday December 20th. I attempted to open the door and its was locked. So I looked through the window and the lady at the front desk held up her fingers saying 7. I checked my iPhone and it said 6:52pm. I then pointed the front of my phone at her to show her the time and she turned away from me and ignored me. I knocked on the window and she ignored me and talked to another worker in the store. They both ignored me and I got back in my car and left. I check the time again as I left and its was 6:54pm. If closing 10minutes before your supposed too and ignoring customers is the way they operate, I won't be shopping there again. A franchise should have employees that go out of their way to satisfy customers! read more

I walked every isle slowly to check out Sally's products because for once I didn't have my husband rushing me. I know this is "lakehood", However , not everyone steals! The two managers hovered over me making me feel like they were SURE I was about to steal. A remake was made, " its that age.. ya know". Excuse me? I was so excited to buy my goodies but they made me want to spend my hard earned money else where. So Disappointed in the customer service. read more

I have purchased many temporary hair dyes from this store in the past with out any complications. The other day was a complete opposite experience. One I have never spoken with the manager before or ever seen her and second there was another employee working I have also never encountered. Apparently they were restocking the shelves in the isle that held the dyes I was there to purchase. There was never a "please excuse" sign placed to warn you to keep out as the shelving unit currently being stocked was unstable, first wtf. Second my son happens to have a natural strawberry blond coloring to his hair. After being bitched for being in the isle to begin with the "manager" proceeded to argue with me over the fact that the dye I had chosen would not take to his hair and continued to school me on the fact I needed to bleach his hair prior....oh wait let me just sit my four year old down and bleach his sensitive scalp with bleach way to go. At this point I will mention this is not the first time we have used the semi dyes on his hair, and go figure they have taken to the exact wanted shade every time! I have over 15 years experience with these dyes. After about a 10 minute argument WHILE my son was by my side I just asked for the colors I came for while the "manager" and other assistant continued to run their mouths. Needless to say there were many unprofessional "going ons" in this particular store that day and they have now lost a once loyal customer. If you see said blond and black haired grumpy manager approach with caution. read more