There is never anyone to help around here. Came here on 3 different occasions and had to wait…read moreminimum of 20 minutes before someone helping us.

I come to this location because its more convenient to where I live (located inside of JC Penney at…read moreCarolina Place Mall). However, they are ALWAYS understaffed for the volume of business that they get (two employees on Saturdays, one on Sundays). If one has a question on a product or need assistance with the correct tone selection for your skin, do not come here. I've found myself returning the wrong color selection two and three times for the same product. The reason? When I've I asked for assistance, they've opened up the drawer - shown me the options available at that moment and walked away, a la self-service. They don't have time to help the customer find the right product for your skin or the right color to match my skin. This floors me - as their products are not drug store prices or quality. As a long time Sephora customer, this is not their normal customer service level, its quite the opposite actually. Worst of all, they don't make any excuses for their lack of service.

Got my brows done for the first time I love themmm sooo much!! I was confused with the services at…read morefirst but she understood and I would def come her to get them again!!

I booked an appointment with Kristin M. for brown highlights, but ended up spending over 8 hours in…read morethe salon (10am to 6:30pm) and left with faded orange hair instead. The ends looked brassy and uneven honestly, kind of like a fox tail. Not at all what I asked for or expected. Really disappointed with how it turned out, especially after such a long day and a big investment.

I decided to stop in one day. I was looking for banana clip to achieve a particular style. I was…read moregreeted as soon as I entered by a man behind the counter. I walked around to see what all the store offered. Once I left an aisle he entered and it was a bit puzzling. I wasn't sure if I was being followed and targeted or he needed to take a look at a product. He asked if I was looking for a particular item. I mentioned a banana clip and showed a picture. He said that he didn't have them but would be open to purchasing them. He's the owner, it was nice to know that he was offering the option to carry the items. He offered another item. I declined and left. I decided to return because I was looking for a shampoo brush. I called before visiting to make sure it was available. Certain items are worth purchasing in person without waiting for shipping. I also wanted to support a Black owned business. I entered and was pleasantly greeted as another customer was wrapping up and leaving. I asked about the location of the shampoo brush and easily fell into conversation with the lady working. She was very nice and conversational. She encouraged me to follow the company on Instagram. I would recommend this business and revisit.

This place is a little hidden treasure! Very clean, professional customer service, and the prices…read moreare great!! It is worth a visit and purchases.

This is a rare find. Coming from New York, where we have the best of the best, it's hard to find…read morecomparable services when you're far away I've been living in North Carolina for the past few years. Recently we were evacuated to the charlotte area due to the hurricane and fortuitously stumbled into Baxter, beauty bar. Holy Fabulous! First I did a facial with Blake, who is amazing... then had my hair done by Megan I've been getting compliments on my hair ever since! Not to mention the staff:, notably Diane and Irene . They are on top of everything going on, & are so personable. You feel like it's been your salon all along (Not to mention they're ex New Yorkers ) I just love coming here for a day of beauty

Very accommodating to scheduling and welcoming. Services are just okay. I think that with all of…read morethe places available for hair services, there should be a little more attention to detail. For a $70 cut, I expect to see the back and when I got a blunt cut, a flat iron probably would have been helpful in order to ensure evenness. Felt very mediocre and will probably not go back.

Came by for a flash day sale on hand soap. Parking lot was large with many shops in the area…read more Inside the employees we're all friendly and helpful. One employee took the time to double if the item was on sale

This location is very organized and well stocked. To my surprise it was slow and quiet right at…read morepeak hours. I was able to get in and out during my lunch break. I spent most of my time trying to find parking. This shopping center is huge but there is not a lot of parking. I went around three times before I was able to park close by.

I loved my experience with Casey! She listened to what I wanted and cut and styled my hair exactly…read moreas I asked! My hair is curly with a lot of cowlicks so it is difficult to cut but she knew exactly what to do! Thank you and I will be back!

Beautiful older home renovated to become this salon and boutique. I enjoyed looking at all the…read morenice things in the boutique while I waited for my stylist to finish with her last client. Stylist was friendly but professional- she made sure she knew what I needed as soon as I was in the chair. She was not overly talkative and seemed knowledgeable about hair care . I was impressed by the care taken with covid protocols and the cleanliness and organization of the shop. Prices seemed to be on par with other local salons. I am pleased with the care and kindness shown to me at this salon.

I came to this location as a new client wanting to have my hair cut fixed from a previously poor…read morecut done by a completely different salon two weeks prior. I luckily was able to see Cierra ( not sure if I spelled her name right). She gave me one of the best cuts I've ever had! I was is shock because my hair is extremely difficult to cut; it's very fine and thinning in the crown. I explained how I would like the cut corrected and she got to work. She took her time, she was very thorough and paid attention to every detail, double checking all sections. I'm so immensely grateful for Cierra and her kind conversation while I was there. I will always come back and request her!!

The stylists were very friendly and made the three boys feel welcomed. Hair cuts were great…read more Price was very good. Will definitely go back.

Tasha is amazing she is always willing to assist!! The owner cares about his customers and…read moreemployees!!! I have been going here over 15 years and would recommend them to everyone!!!

This is my favorite place to go to when I'm looking for a wig or acessories for hair. They have…read moregreat discounts and the service is always pleasurable. I like the fact that they have a great selection of weeks. This is my go to spot for hair products and wigs. I highly recommend this to be the place to go. I give them a 5 star they actually deserve more