Younger girl with glasses was so super helpful!! Great customer service she answered all my questions and helped me find what was best for my hair!! read more

I went to Sally to find a summer hair conditioner for my teen age daughter... she gives me chores in the Rock Hill store an angry chunky gal with nose jewelry wouldn't look at me till I asked for help. She looked angry and I asked about the product. She said she didn't carry anything like that and I said it's on your website. She shrugged her shoulders. She back to doing nothing so I said I guess I'll look on the shelves. I couldn't find it on the shelves say said goodbye thank you and the nose pig didn't say anything.. so I went to the store in Pineville by Sally where they were very friendly and pleasant. She showed me right where the product was and made a suggestion of a couple of other slightly different products as well that might be easier on my kids hair. I live in Fort Mel, so I guess I will drive up to Pineville from now on and avoid the ogre in Rock Hill on Cherry Road. read more

They answer all of my questions and I know most of the associates by name with a good supply of products

Went here to get some clippers and shampoo and stuff. The workers are not friendly at all. I am wondering how they stay in business here. To top off the bad and unfriendly workers they have the nerve to ask me to spend money at the check out on some kind of saving program if I shop there often. My thoughts are...NO!!! I will not shop here. I will use Amazon or some other supply location to avoid the terrible service and save $ read more

I needed help finding a good hair bleach but didn't really know what I was looking for. I had a really nice sales associate help me. She explained how the bleach worked and what I would need. I ended up getting exactly what I was looking for for about half as much as I had expected to spend! read more

Pitiful service. I had to wait on the two girls at the front to finish their conversation (in Spanish) before I could ask a question. I wanted to know if they carried a Tyme curling/straightening iron. They had NO IDEA what that was. So, of course they were of NO HELP to finding something similar. I had planned to buy a hair dryer but the one I wanted offered a FREE curling iron. "Um, we don't have anymore of those. We may get some on Wednesday when the shipment arrives but I'm not really sure!" Exit the building - NEVER SHOP AT THIS LOCATION! read more

Third time I have run into a problem with this store. The first time, I had renewed my card. They said I hadn't. I did not have the receipt, so I just bought another card. The second incident had to do with their advertising. They advertised "Buy 2 ion products, get the 3rd (same or lesser cost) for free. I selected 3 items. The cashier rang them up...all at full price. I asked about the BTGO and she said it was only for certain ion products. Never could find anything clarifying which products. Got so frustrated, I just left. Today, went in with my renewed card and guess what - they could not find my card on file. I found my receipt and showed it to them and they said my card would not pull up in the system, so they could not credit my discount. I came home and ordered my products online. Never again, Sally's, never again. read more