I arrived to the nail shop and checked in. a customer that comes often came in about 10mins later…read moreas a walk in and the guy decides to work on both of our nails at the same time. I soaked my nails until they barely had any polish left and he wanted me to soak longer so he could work on her even though I expressed I did not want to sit in acetone for longer than the 10mins I already had and he told me I could leave. Wow.

I called for a same day appointment. I arrived early and was taken early. The guy who did my gel ex…read morenails did a great job! It seemed clean and everyone was friendly. I was done in about an hour and 15 min. I will be back if ever in the area again.

I travel to a different city for my nail appointments but my tech is currently on vacation so I…read morevisited Pro 2 weeks ago for the 1st time in literally years and Kiara won me over. I was so happy to have a tech in my city. On today, I returned for a filling and I was seated with a different employee that butchered my nailed. She changed my entire shape from coffin to uneven almond and round nails. I was so disappointed bc I didn't ask for a shape change. I informed her to that I wasn't satisfied and I could tell she was frustrated but the whole time she continued watching her show on YouTube bc she had her AirPods in her ear and kept looking at her phone. I requested to have Kiara correct and complete my nails (and she did an AMAZING job) especially having to correct someone else's mistakes. My length was shortened and my shape was changed without consulting/asking me first and I was highly disappointed but managements very grateful that Kiara was patient with me and had me smiling when I left. Great customer service goes a long way.

Worst experience EVER! I use to go to Pro Nails back in high school about 5 years ago, and they…read morewere amazing, even down to their customer service. I went on yesterday due to my recent move back home, and I got my nails done by a tech named Jay (she's a girl). She was very unwelcoming, however as the service went on, I began to start conversation. I came in around 6:30 and I wanted a fill in, minding you they close at 7:30. I showed her a picture of what I wanted and what I got looks nothing like what I asked for. I felt rushed due to being there past closing time. At first I wasn't going to trip about the inconsistencies of designs on the nails but as I continue to look at them I literally could see the difference. As I went to check out, the supervisor rung me up (Hispanic lady, unsure of her name) and I clearly showed her the difference in the nails. She proceeds to apologize and take $10 off my order. Me personally it's not about the money it's about my NAILS, I proceed to tell her that I'll be back tomorrow for a fix and she stated "that's fine". Fast forward to today, the day I return to the salon for the fix and they are behind because they have 5 pedicures. They ask me to come back the next day and I refused because this is already my second day up here and the hurricane is coming, I told them I would wait. The "supervisor" tells me she thought it was just 2 nails, however you can CLEARLY see what I asked for is nothing like what I received. Once I am stern in what I am saying she states "the person who did my nails is the best one to do it" which I though was sad because the nails looked horrible! I continue to wait and eventually I asked the receptionist (White lady at the desk with a banana clip) if I could her her supervisors boss name and number and she states she doesn't know. I ask if she could find out, she goes to the back and I hear her supervisor (the Hispanic lady) state "NO IM NOT GIVING IT TO HER, FOR WHAT? SO he CAN COME FIX HER TWO NAILS?" And refused to give me his info. After while I see Jay walking in the back which I was under the impression she was not there. So I asked the receptionist (the white lady with a banana clip) if she is there how come she can't fix my nails, and then she starts acting clueless at what I'm asking. She then marches to the back saying "you better come get her before I ask her to leave". Her supervisor comes to the front and give me a refund. While saying "I'm about to lose my job" which is so sad and frankly embarrassing. Personally I feel since I didn't respond in the way they expected me to (all hooting, hollering, cussing, and fussing) they used any reason to get me out the shop. I felt attacked and unsafe, literally had to call one of my friends to be a witness as to what is going on. Overall customer service is trash! I literally just wanted my nails how I asked, when I showed her the picture she tried to remember what it looked like and clearly it didn't work. I was never rude! However they made accusations that I was, so I showed them rude when I walked out. Don't waste your money! A police phone call and cuffs waiting to happen! If I found give no stars I would!! As a paying customer, unfortunately for them we are always right. I can and I will take my money elsewhere. If this issue isn't addressed I'm sure this town will be just fine if they were to shut down.

I highly recommend Elite Nail & Spa. Ruby gave me the best pedicure I've ever had. As a diabetic, I…read morehave foot issues, but I left feeling great and pain-free. As a bonus Ruby is a great conversationalist. I will definitely be returning. Richard McGuire

As soon as I got there they sat me down. I showed a picture of what I wanted and the gentlemen that…read moredid my nails did exactly what I asked for. Everyone was super nice and friendly.

The staff are amazing! They take pride in the services they provide. Sofia does a wonderful job at…read moredesigning. Ryan & his wife are sweet people. Definitely recommend!!

The manager Jessica is so helpful! I was looking for some Carolina Panthers Super Bowl gear and she…read moredid everything possible to get what I need! She was so responsive and called me as soon as the items came in! She even put the items on hold for me. Talk about customer service! This store will do well with Jessica as the manager!

Cory and his uncle do a great job if I can manage to get out of work early enough I always try to…read moreget over to see them for a trim.

Been taken my sons and myself here for 19 years. Also a great haircut, good conversation, and a…read morelot of respect. True old fashioned barber shop, with a precision cut and neck shave. No rush jobs here.

Meredith and Caroline are the best! They helped me before my wedding with tanning and facials! I…read morehave been and will be going back often for facials and all of my aesthetic needs! 10/10 recommend!

I would give no stars if I could!!! Worst customer service ever!!! My daughter went to get her…read moreeyebrows done and came out with what looks like a carpet burn that IS BLEEDING from the "cream wax" that was used on her and her eyebrows are 2 different lengths and thicknesses. I called to the store to see what was used on her and Sharron, who clames to be the owner, got defensive right off the bat. She said it wasn't a cut or burn but the skin was "lifted" and would go away in a couple of days and was caused by a reaction to the face wash my daughter used. My daughter used over the counter Neutrogena basic face wash. She doesn't have sensitive skin. Just an every day face wash. And when I said somthing about the difference in her eyebrows Sharron blamed it on the last place she had them done at over a month ago. The last time she had them done they made them to thin, NOT TO SHORT, so she decided to look for somewhere else to have them done. Well now she would rather have them to thin then different lengths and a wound on her eye lid. Sharron talked for 7 min. stright and wouldn't let me talk, just defended her actions the whole time. I dont even know If she apologized to my daughter because she was to busy being defensive about the wound on her eyelid trying not to take blame for what she did. Horrible customer service and horrible job on the way her eyebrows look!

I was visiting the Rocky Mount area for my Grandparents 50th and needed some where to keep up my…read moretan, my Aunt recommended Cancun Tanning. This place is FANTASTIC! Clean! Cute! and the owner is super friendly. My best friend and I needed to tan two of the days we were there and she let us split a package even tho she doesn't really allow that and then she let us give our remaining session over to my Aunt who lives in the area. I wish we had a place like this where I live, I would so have a monthly membership. LOVE LOVE LOVE CANCUN TANNING!