Let me start off by saying our entire family including extended family have been coming to the Skin…read moreCancer Specialists well over 10 years. First in Marietta Ga then in Cartersville Ga. Never an issue, top notch service and customer care by Dr Hughes and Arthur! KUDOS They are the best in the field and Dr Hughes a Mohs surgeon and Arthur is just phenomenal when doing any follow-up placing one back together after the surgery. Nothing but HIGH MARKS for this pair and the people around them! They would also have someone contact you directly with Biopsy results NOW, since the takeover/ merger/ acquisition from AQUA DERMATOLOGY it has been nothing short of a disaster. I will try and keep it short but so many issues it will be hard. Look yourself AQUA is now in 3 states and taking over more offices! No more personalized service but the push is for more offices and Drs to merge with them. Phone calls are routed no longer to the office but another location with so many choices and prompts now, our phone calls were NEVER returned after multiple times leaving messages. The PORTAL is a disaster, ONLY 3 years of our treatments and skin cancer issues. However It had a DR we saw 11-12 years ago at another office not related to Skin Cancer Offices, OH WAIT Aqua took over his practice. The PORTAL is an entire issue in itself! Terrible So after our latest visit and biopsy results which we were told to log into the failed portal system .... it took us 3 phone calls to finally get the office Mgr. Kassidi. She was extremely helpful and gave me the results and also answers on the latest issues. She is trying to make things right. However the following week our messages must have come through to the office as 2 other Techs/ Nurses called me and left a message. I promptly returned the phone calls within a minute or so.. Only to be placed on hold 15-20 minutes at a time, we finally hang up. I took screen shots to keep . We left a message at the Marietta Office for the Office MGR in charge of all these facilities and team to call us.. NOPE nothing ! Next my wife had a Shingles outbreak identified while in Florida during an emergency visit with family. We cut the visit short as requested to come back to this office which we immediately did, only to be seen by a new DR. (name will not be discussed) This Dr spent a total of less than 5 minutes failed to give the correct dosage of RX along with other RX to stop the nerve damage. He was specifically asked about other things to lessen the pain . His only comment was to stay on this RX and get the vaccine. Needless to say the wife ended up in the hospital with extreme pain and "Post Herpetic Neuralgia". The ER Dr who was great did all sorts of other tests to rule out things but clearly stated the original DR at Skin Cancer Center should have given steroids, and two other RX to lessen the nerve damage when seen the first time as it was a timely issue ! It is OBVIOUS to us, since the AQUA merger the personalized customer service, phone response, attention to detail to patients is now gone with new Drs. and staff who are pushed for more patients not quality of service. What a shame placing the great Arthur and Dr Hughes in this position with long standing patients! Shame on YOU AQUA!

I came to Skin Cancer Specialists in Cartersville hoping for answers to a persistent rash after…read morethree failed rounds of treatment at urgent care. My first appointment was on 8/7/25, and after being prescribed another topical steroid with no improvement, a biopsy was done on 9/4/25. My follow-up for stitch removal was scheduled for 9/18/25. I called on 9/10 and 9/11 to check on my biopsy results and left voicemails both times -- no call back. At my 9/18 appointment, I asked in person about the results and was told they just came in that morning but a radiologist hadn't reviewed them yet. I left without any answers. On 9/21/25, I received a portal notification showing my result: "Subacute Eczematous Dermatitis." However, there were no notes, no explanation, and no communication from anyone at the practice. I called on 9/22 to get clarification -- no call back. I called again on 10/20 -- again, voicemail and no response. Then on 10/28, I received an email stating a partial refund was processed with still zero communication from the office. I called once more -- no return call. The lack of follow-up and communication is unacceptable, especially when dealing with biopsy results. The medical care itself may be fine, but if you expect clear answers or responsive staff, I would not recommend this practice. Patients deserve timely communication and basic follow-through, and unfortunately that did not happen here.

If you go here for whatever reason and need suggestions or help ask for Laporsha! She will most…read morelikely already be coming to ask if you need help before you ask for her. Anytime I've been here she's always been happy to help! She's not a typical employee, She actually HELPS. No matter how many questions I ask, or how many products I ask to see she does it with a positive attitude and a smile. And for that I love coming here!

I came here to get my ears pierced on 3/2/2023. I forgot to post my review at the time and I'm glad…read morebecause I had no idea what would happen later. I paid $60 for the piercings. Two weeks later, one of the balls fell off of my piercing unbeknownst to me, causing the whole stem to come out. I don't know how or when it fell out. I happened to see it when I went to clean it one morning. I had to re-pierce it myself and it HURT like crazy! But I refused to let it close after paying $60 for it. I'm so annoyed by this. Now I'm walking around with mismatched earrings until it fully heals but at least the hole didn't close and this is temporary. The guy who pierced my ear was friendly but may need more training.

Do not come here. I have a lot to say about this business and none of it is good. I went to get my…read morefirst tattoo here in March of 2021. I tried to set up an appointment on Facebook and sent two messages a few hours apart. Hector saw both of my messages but left me on read. I understand that he was probably busy but he could've at least told me he'd get back to me later. I sent him another message confronting him about being left on read and he decided to be a smart a** about it. After all that I decided to go get a tattoo from him anyway. Big mistake. I got Japanese symbols behind my ear and they were curved and humongous. Took him 10 minutes to do it and he didn't even show me the outline. After all that I decided to go back in December of 2022. I don't know why I made that stupid decision. I set up an appointment over the phone. When I got there I was told I did not have an appointment. I was so confused but they took me in anyway because they do walk ins. I showed Hector the picture of what I wanted (Love Yourz in cursive) and told him I wanted it exactly like the picture. He started tattooing my arm and again didn't show me the outline. When he got done, the tattoo didn't look anything like I asked for. Not only that but it looked like it said Love Young instead of Love Yourz. On top of that it literally took him 15 minutes. Learned my lesson. Never going back.

I had a great experience at the salon. I worked with Madisson who was great and so easy to work…read morewith. She even helped me maintain the style so it would be great for our baby shower/gender reveal the next day. If Madisson sees this - it's a girl!

I recently placed an online order and planned to do curbside pick up as I had done several times…read morebefore. I called when I got to the store, gave them my name and let them know I was there to pick up on online order - as instructed by the email confirmation and website. I was rudely informed I could come into the store and pick up the order. I said I needed curbside pick up because I had my dogs in the car and asked if someone could please bring out the order? All I got was a very blunt "No ma'am." ... no explanation, no apology for the inconvenience ... Not a huge deal. I figured they must be busy. Without hanging up, I set my phone down to find the closest parking spot I could ... my phone was still connected to CarPlay. The store did not hang up either ... and they proceeded to mock me for having the audacity to call for a curbside pick up. I heard the whole thing. I anticipated seeing a long line and very busy associates when I went into the store - hence the reason they couldn't do curbside pick up. I left the car running (AC for the pups) and hurried into the store. There was no one in line and there were six associates standing around the front desk chatting. As there were no other customers and they had just mocked me on the phone, they knew I was coming in for an online order. I gave them my name (again) and they fumbled around for 5 minutes trying to find the order. Not sure why they didn't pull out the order when I called and have it ready. I let them know if they were going to talk bad about a customer, they should at least hang up the phone first. I hope the store management sees this and reminds their associates that customers are not an inconvenience. Customers are the reason they have a job. Maybe a little Customer Service refresher is in order.

If I could give a negative star, I would. I know that the owner is a great artist, but I made the…read moremistake of trusting another staff member. I brought in a picture of exactly what I wanted. He said that it was a simple design and felt confident in his work. He put the stencil on and everything looked great. It was hard to see the work in progress since it was on my right lower leg and I was laying on my side. As soon as he was done he said "there's your tattoo" and quickly covered it up. I didn't realize what a monstrosity it was until I went home and cried for hours. I waited several months before trusting someone else to "attempt" to cover it up. Fortunately, I went to All or Nothing tattoo and they did a wonderful job.

Way overpriced for a below par tattoo shop. Could use a couple classes in customer service…read moretraining. My be hector could hire some better people to represent his shop instead of having cocky artist that looks down on you when you come in for a tattoo. Plenty other shops in the area that will be happy to take his business. The $100 that the body shop wanted for the work ,a shop down the road charged $60 for and was happy to take the job.

Amazing lady works there, always nice and helpful. If the item your looking for is not there, she…read morewill order it for you. A free goodie is always provided with every purchase! Amazing prices and variety

When I want to get braids this is my store. Beauty 4 U got…read moresome great colors for different hair styles. And the owner is very friendly and helpful. My Sister-in-law Loves the wigs' section. Ms Glo

Staff is very nice and friendly. I did have to wait a while for my scheduled appointment. I was…read morethere 15 minutes early as per the website instructions. Had to wait an extra 20 min past my appointment time. Maybe one more emplyee would help??

I have been using this pharmacy for years....had good service and bad service. But I just kept…read morecoming back....IT appears that kindness and customer service has finally left the building.....the store staff is ok. the pharmacy staff in general ,acts as if they are doing you a favor by helping you. I called them on my exit from the hospital,,,{ 45 minutes before store closing} 10mins away from the store. the pharmacist told me to go to another store.. I was so close to the store , went on in. was treated very rudely by the pharmacist. finally decided enough is enough. kindness should be number 1 in customer service. not going back ..

I've been a frequent shopper of Creative Organics for about a year, and love all of the bath and…read morebody supplies I've had from Terra. The bath bombs are very high quality and she comes up with different and unique products all the time. I've had some amazing bubble bath, hand scrub, and lotion in addition to the bath bombs. The shop is pet friendly too! Absolute treasure of a shop in Cartersville!

Worst experience I've ever had. From waiting an hour past the scheduled time to be seen, no one…read moreever answering the phone or calling back, not calling in the right prescriptions or at all. This place is a mess, the dermatologist do not care about your health just giving u a prescription and pushing you out the door not knowing if you were ever even able to get the prescription filled. The nurses are rude and short and obviously love being there just as much as me. I had blood work done and for three weeks they forgot to call... I had called at least 5 times in those 3 weeks. DO NOT RECOMMEND. Find a dermatologist that cares. I would give 0 stars if I could

Have to say hands down the most disappointing experience I've ever had with a medical office…read more Office staff is very unorganized and unprofessional. Ran into problems begining with my referral. Only to be greeted with poor people skills. I cant speak for the doctors but they need to consider some retraining on the office staff! Thank god we got referred to another office!...