Never shopping here again. Poor customer service for making a return for an item that I did not use. I was told that I could return any product that I was not satisfied with. I came the next day to return merchandise that was not used and was told by the same salesperson that they could only give me a gift card. I called corporate and they told me that they could give me a refund but since I already accepted a gift card my money couldn't be returned. Now I'm just stuck with a gift card. Never shopping here again. read more

Alyssa was super helpful over the phone and in person when I got there, we continued our conversation about my hair and how I want to correct the color. She was very knowledgeable about hair dye which is super helpful so I really appreciate that. She deserves some acknowledgment and I can see why she is the manager! Thanks girl!! read more

They have a good selection of textured hair care products but I didn't see a collection for locs. I like how clean and organized the store is. It was very easy to find my other items. The workers are kind. I love being greeted when you arrive and wished well for the rest of the day. Great customer service! read more

Sally Beauty - Clips - Cosmetics & Beauty Supply Near Me - La Mesa, California

Alex is the absolute best! The two times I've been to this location she's actually been the one to help me. She's so sweet and so knowledgeable. Definitely will be back! Thank you Alex if you see this for helping me not lose any more hair lol! read more

This is the best Sally Beauty ever. Been shopping at them since I was teen in Columbus, Ohio. I am now pushing 60. Been to many many Sally Beauty stores all over San Diego with sometimes very good experiences and others, not so much. I recently moved into this area and went to this store in La Mesa. OMG. I could not have asked for better help! The store was big and clean. Two ladies working there and so very helpful. And best upon best they ACTUALLY knew what they were talking about. Not the typical CA attitude (been here since 1987 so I know it well) of I don't care what you do or who you are, and let me get back on my phone. These ladies both deserve raises. They were awesome. I was in there today at 3PM for the Sallys Management if you read this. read more

Didn't have what I needed, but leaving 5 stars for the ladies who were really helpful with ideas for me. Thank you!!!

JJ was very helpful. Her style and customer service skills are super excellent. She helped me a lot with coloring and inspired me to try some more fun colors. JJ is very knowledgeable and has great style to match. This location is close to my house and is friendly. Keep up the awesome work! read more

I went in to this store to get a clipper that was better quality than big box stores - I asked the associate which clipper would be good for lining up my sons hair - she didn't know so asked someone in the back - then came back with one and said this is what you want. So I bought it trusting they know. I use it once it's the same as a cheap one from Walmart. And they won't take it back... Will not go back and will tell others they shouldn't either. read more

I looked at this store's reviews before heading over. I almost went elsewhere because many of them are negative. But I decided to try my luck and I'm glad I did. The young lady at the register was really helpful - I probably would have made a purchasing mistake without her assistance. Another employee was there - maybe the manager? - and I overheard her helping other customers in a patient, nice manner. read more

This Sally's location is not a good one. The employees are not professional or helpful. My first visit both employees were talking to a couple about politics and saying very inappropriate things surrounding the topic. I was so uncomfortable I left. Second attempt.. I walk in and she doesn't say anything to me or offer any assistance. I finally find what I need and I go to the counter and stand there while both employees are distracted with other things on the computer. They bother to say anything to me about when they plan on assisting me with my purchase. Minutes pass and she finally asks if I'm ready... no, I'm just standing here staring at you guys in front of the register for no reason. Maddy needs additional training on customer service. I'll drive to Santee from now on. read more

Not all Sally's are alike, some carry equipment and more supplies, but they are all clean and the customer service is nice. I just wish that some of the smaller chains could order some of the high demand products for stylist. So we don't have to drive out so far. read more

This is the Sally's closest to me so it is the one I tend to go in whenever I need something hair related like a new brush or even some make-up. They have little tiny sizes of nail polish and glitter for a dollar each so you can afford to get a variety of colors. I am a little disappointed that they don't carry the style of hairbrush I am used to so I'm glad I bought about 4 of them awhile back. read more

I went to Sally's today and was very impressed with their customer service. I purposely signed up for the email adds to save tree's and not have their specials mailed to me in paper form. I have gone to other companies with a digital email coupon and they would not honor it unless it was printed which I never understood when I have the coupon/discount code that could be entered into their data base. Sally's will actually honor their digital coupons without you printing them prior to going to their establishment. That is very progressive and I appreciate not having to deal with the drama once I get up to the counter to pay. Way to go Sally's! If you like this review or dont Please comment on it! read more

Giant letters say "curbside available" so I ordered, drove to the curbside. They refused to give me my order, saying I had to go INSIDE the store. I said I ordered "curbside" and I was literally at the curb. They were very taxed to come up with a solution, zero critical thinking skills to figure out a way to provide customer service. They were rude. I'm literally at the curb, pointing to the sign "curb" and they said "no you have to come inside" - mind boggling. I guess you get the employee you pay for. read more

Signs and site say open till 8. I just walked up at 7:25 as the two employees were leaving and locking up. "Oh shoot you're closed? I thought it was open till 8" "yeaaaaah..." so I guess closing time varies. read more

I went out of my way to come to this Sally's only to find it decided to close early today. I'm going to let the corporate office know.

Never go here again. The female clerk that worked today sold me the wrong product yesterday then told me there was a no return policy. So now I'm stuck with a 30 dollar product that I can't use. Instead of accommodating the customer they would rather loose me as a customers way to go Sally. read more

This particularly Sally's store is located next to Panda express and Vons. It's located in a large strip mall with plenty of parking. Parking is mediocre at this location. The product assortment is average, this location is a little smaller than other store (in my opinion). However, they offer anarray of hair as well as nail care merchandise. Brand products are always on sale at Sally's. Unfortunately, this location does not have a large African American product selection. Products are constantly in stock at this location. Additionally, the aisle are clean, organized and free of debris. Signage is visible, clear and accurate. Sally's always has outstanding deals and savings. Make sure to purchase your Sally's discount card. It's a brilliant investment since it offers additional savings with each purchase. read more

I had a very bad experience last time at this place, the lady who I believe was the manager, was extremely rude and unprofessional. She didn't even bother answering my question nor did she offer any help. If you don't like social interaction and being asked for advice please do not work in the retail industry. With this kind of attitude I would rather shop at an other location. read more

What store in America doesn't allow calls? I called to check stock on a product and it rang and gave the options for language, hours, address and speak live...when I chose speak live, at 5:30pm on a Friday afternoon, right to a fast busy. I commute 250 miles a week and didn't want to drive there if they didn't have what I was looking for. Forget it, Sally's La Mesa! read more

Stores is not open. Only for curbside. Would be good to know. Don't waste your time coming here.

I went in today to buy some hair color that was advertised as BOGO on a flyer I received in the mail. The sale indicated that it is from Jan 24-30. When I got to the store there were only two bottles on the shelf so an attendant offered to get me more bottles from the back. She told the manager(Alex) that was in the back storage area that I was buying with the coupon (buy one, get one) I overheard the manager telling the lady helping me that she didn't want to honor the coupon for more then one bottle. At that point I spoke directly to the manager. First she tried saying the coupon was an error and a misprint. When she saw I was not buying that excuse/lie she said "well I'm only willing to honor one bottle for the BOGO special" Who is she to over step the companie's policies and promotions?! The coupon clearly does NOT indicate quantity limitations. I have never heard of this kind of business practice! What happened to CUSTOMER SERVICE?!?!?! This is the second poor experience I have had at this particular location. I don't recommend shopping at this particular store. read more

Sally Beauty - coupon I received in the mail - Cosmetics & Beauty Supply Near Me - La Mesa, California

Was in the store Friday morning,7/8/2022. The employee was ABRASIVE, rude, and over bearing. She seemed tooooo busy to help me, then when was willing to, was in a rush. I will NOT give my money to a company like this. I left and went to a competitor's store in El Cajon. With gas over $6.00 a gallon, and I'm willing to pay that money to go to a different retailer .... it was still worth not giving my business to a company that has employees that mistreat you. read more

Helpful and nice employees. Late night hair decisions have been turning out great and it hasn't fallen out yet.

The Manager and the staff are the best! They honored all of the deals I presented and have great products. Their clipper selection is great!

I have NEVER been treated so poorly in a retail establishment! A young woman, who clearly hated her job, people, her life, the world, "helped" me. When I described the type of hair product I wanted, she rudely replied, "I have no idea what you want!" I described it two more times. Now, she even more obnoxiously let me know she had no idea what I was talking about. REALLY?! It is her job to know which products do what and to share that information freely when asked. She stood too close to me in a very defensive posture as I said, "OK, I'll just look for it myself." She just stood there glaring at me! I felt SO MUCH NEGATIVE ENERGY from this young woman that I began to feel SICK TO MY STOMACH. I am not exxagerating! She finally walked away and I was relieved! Then, when it was my turn to checkout, unfortunately I got her. (I was praying I'd get the other older female employee, who seemed less hostile. ) I was afraid (again, NOT exxagerating) to inquire about gel nail polish, but it was not accessible to clients without employee assistance. Before I got a complete sentence out, she cut me off, aggressively asking, "do you have the heater?!" I didn't know what that meant and was too afraid to ask! I left that store feeling HORRIBLE! I felt attacked - victimized! Strong words! I truly felt like is been punched in the stomach. The energy in that store is unwelcoming to say the least - and DARK and HOSTILE to put it bluntly. I felt off balance for two days after my visit. This nasty experience clearly bothered me enough to still be thinking about it. I will NEVER step inside that store again! AWFUL, AWFUL, AWFUL! Who manages and/or owns this business??? Why aren't you paying attention to the many negative reviews you're receiving! What are you thinking?! I have already told several people about this. You have already lost clients and revenue and don't even know it. AWFUL EXPERIENCE! read more

Though this store was clean and had what I was looking for, the customer service was ridiculous! I came in to purchase blue hair dye. I walked in with 3 children. When I asked where I could find it the girl raised her eye brows and asked if it was for me. Um....yes. Trying to make the situation light hearted I said "No, it's for him" and pointed to my bald 10 month old. She did not laugh, or even crack a smile. She just stared at me!!!! Then pointed to the aisle. She continued to look at my children as though they were rodents that needed to be removed from the premises immediately. And no! They were not being disruptive. No smile! No "How r u doing" No "May I help you with anything else" No thanks!!!! I'll go somewhere else next time.... read more

Small but cool They pretty much have any and every hair care product in stock. On some Sundays you can catch very good discounts, I bought shampoo for $9 that's usually $30. I know right, I was dancing all the way to the counter w/joy. The ladies working know about all products making it very helpful for me during times when my g/f sends me in there to pick out hair care like I really know the difference of any of it. I even saw a do it yourself earring hole puncher thingy, not sure if it's sanitary to pierce your own ears but for $ 10 I'd be willing to try. read more

I needed a few things for my wife and I was treated warmly with understanding that I was a bull in a china shop. I have no issues returning again for another purchase. read more

This is a rating only based on Customer Service. The La Mesa location has untrained employees in human interaction in the professional/business world. This is not the first time I have dealt with rude employees there. One instance when I came in to return/exchange a product that was obviously damaged before I purchased it, I was accused of damaging the product. I have money to purchase another one if I did, myself, damage the product. My integrity is not worth $10. It seemed to me she was a manager, the other employees were asking her questions... Another instance I was waiting at the register and the manager was busy smacking her gum while another employee was talking about going to Mexico to get drinks and clubbing. I would rather go to another store or pay extra for online shipping than to have to set foot in that store again. I will go out of my way to go to another Sally's than deal with the employees at the La Mesa location. Im sorry but there are other trained professionals looking for a job who would be more than happy to serve customers and appreciate their job. At least smile instead of looking like you hate your job. read more

I went to the La Mesa location. There was one older lady who was kind and accommodating and that's the only reason for the second star. However, there was another lady who has horrible customer service. I just needed some advice on what products to use on my hair to go blonde. The older lady didn't have an answer so she referred to the rude lady. This woman looked at me and talked to me as though I had made an irreversible mistake and that I was wasting her time by even asking my questions. Her tone and her expression were quite nasty and she was condescending. She wouldn't listen to what I was trying to say about my current hair condition. Her tone was a bit sing-song and mocking when she was offering "advice" but not really answering my questions. I really don't know what her problem is, but if I need to go to Sally Beauty again, I won't be going to this location. read more

One star for having what I need. The customer service here is horrrrrrible. I was hoping to identify certain employees, but alas, there were no names on my receipts. It doesn't really matter though since everyone who works here has a snobby 'better than you' attitude. I come in with a positive attitude, but it's never returned. 1. They make you feel like helping you find something is a ridiculous request that requires WAY too much energy 2. They don't smile 3. They roll their eyes I could go on and on, but I'm sure you get the point. Do they have what you need beauty supply wise? Yes Do you they severely lack in customer service? Oh yeah read more

8 months later I went back to this Sally's and was again impressed by an amazing employee. She welcomed each person walking in, and was super helpful. She even entertained very odd questions from another customer about foundation that doesn't exist and treated her with respect and kindness. read more

I don't understand why this place has bad reviews, but I had a great experience! Not one but two lady's asked me how I was and if I needed helped. So nice! The lady at the register who helped ring in my nail polish let me know of some clearance items and walked me to them and found a nice color for me. That was really sweet of her. I think her name was Judy. read more

I don't know why this place has such bad reviews. You're buying hair products not a new car! It's clean and organized and the staff is helpful. Parking is good too. Go get nail polish or hair spray already read more

The ladies here were very kind and helpful, especially Maria. She knew the products and gave me good recommendations on what I needed. I would have been lost without her help. She was not pushy at all. I took my time to roam around, browse, and decide. She was also understanding and patient when she saw that I had my two year old daughter with me. This store was small but it had a good selection of beauty and hair products. I thought I would spend a lot here but they have some great deals. Today, they had a buy two take one free on their One N' Only Argan hair products. Also military gets free membership for their Sally's beauty Club, which saved me another $5. I would have paid it but Maria pointed out the correction. This is not the closest location to where I live but I wouldn't mind coming back here again. read more

Great inventory and pretty good prices. Their 'buy 2 get one free' sales run fairly frequently. Customer service is 'hit or miss' . . . depends on who is helping you. If you ask a question someone will assist you. They rarely ask, "Can I help you with anything?" You usually need to approach the clerk if you need help finding the right product. Some clerks are more enthusiastic about helping customers than others are. For those DYING THEIR OWN HAIR, this place has TONS of money saving hair dyes that allow you to do it yourself at home. The cost to dye my own strands has gone down SUBSTANTIALLY since discovering all these options. Another positive: they are good about taking returns on unopened items. read more

This is a location to avoid!! Employees act like Security Guards or Police and walk along side of you annoying taunting to the point you want to smack them in the face! Corporate Needs to step in and manage this locations before a lawsuit is filed! I had to leave and never completed my return or shopping do to the employees read more

I love the inventory! They always seem to have what I need at a really reasonable price, however, this being a store mostly for professionals, it can be hard to find exactly what I need and how to use certain products. LOOK ONLINE FIRST. Their website gives directions for products and is very useful. The women working, not so useful. As I stood in line, the woman ahead of me was asking what deep conditioner is the best. The worker repeated "all of them are good" or "it depends on what you're looking for" that is about all the help she offered the poor woman who obviously just needed a .little hair care advice. Every question the woman asked would be answered by the worker with some vague, not helpful, sarcastic answer. It was awkward to watch. The worker was not friendly, but I experience this every time I go so i wasn't supersized, my boyfriend however, who I dragged along with me was furious. He could not believe the unprofessional environment and rude service. Overall, Just go to empire beauty at grossmont mall. read more

Like everyone else, my comment is related to customer service. The ladies in there are all around not the friendliest, and one lady always has a look on her face that says, "WTF do you want?" They chat A LOT about their personal lives and seem annoyed if you interrupt to ask for help. read more