1. Sally Beauty Supply

    1. Sally Beauty Supply

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    Massena, NY

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    Sally Beauty Supply

    3.0 (2 reviews)

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    11 years ago

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    Highland Nursing Home

    Highland Nursing Home

    1.3(3 reviews)
    0.6 mi

    This is not the place for your loved one. Our elderly (93 y/o) relative on a vegan diet is fed only…read moreoatmeal, rice and instant potatoes. It is questionable whether or not they have a dietician on staff. We're 5 hours away so her close friend visits and updates us daily. A concerning cough which her friend expressed concern about didn't seem important to the staff, led to pneumonia and hospitalization. Her overall health (mental and physical) has declined dramatically since admission. Failure to assist in charging her hearing aids (as they were asked) has led to nearly total deafness. I doubt very much if Highland is within legal limits and will be contacting the NY Senior Services agency to request and investigation of the director, protocol and practices. Phone calls are not answered and on the remote chance that someone does answer, it is impossible to speak with a caregiver. Requests for call backs are ignored. Please be very cautious in your choice.

    This is a money grab that does not care about it patients or staff. I would never recommend it as a…read morejob or nursing facility for anyone. A serious audit of the protocol and practices used in this place needs to be done. Please be cautious of you are choosing this a place to keep your loved one healthy and happy in their long term or short term care. The food provided has no nutritional value and all the staff, from clerical to kitchen to nursing are treated terribly by the admin and owners.

    Sally Beauty Supply - cosmetics - Updated September 2026

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