Kind. As I walked into this compact beauty supply store I was immediately greeted by Jeanette. She answered my questions and looked up and found products that would work for me. You can't get this type of service at a big box store. read more

Sally Beauty - Bag of goods - Cosmetics & Beauty Supply Near Me - Petaluma, California

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Kylie is AMAZING! Friendly, fun, and so knowledgeable. She helped me through the process of changing my hair from fantasy red to a much lighter color. It was a multi-step process and she was so supportive in explaining how different products worked and why I needed to use each one. Thank you! read more

Great advice! There is an employee there that helps me so very much with toner and dye! read more

I have tried to get them to order a certain color, they told me to go to the web site. They have no control over what products they carry. The web site is the worst website on planet earth. I tried to order then just called to place the order. They can't even take an order on phone. Horrible customer service. read more

There is a sign on the door that says closed 6/15 because the register wasn't working. I came in on 6/16 and it still wasn't working. They didn't update the sign and the employee at the counter said they were closed, but they would be open the day after. But what if the register doesn't get fixed? It didn't get fixed for the two days that it wasn't working. The company seems to have no intentions on sending somebody to fix it. Also, why not just lock the door and leave the sign up? What's the point of paying two employees to sit at the register for two days straight? There was no mention of calling somebody to fix it. This was in the afternoon but I really should have called before going in. I figured I didn't have to because they wouldn't close until 7. I have been here more than once where they either closed early or opened late, over an hour difference from the times posted on the door, website, and the hours given when calling the store. Tired of coming here just to realize I wasted my time. I can't do order pickup and pay online, because the site picks and chooses what products that are available in the store are unavailable for order pickup. read more

I have a very sensitive client that is allergic to PPD, I've searched high and low and Sally's color ion is the best option when it comes to PPD free and gray coverage. I showed up to the Petaluma Sally's on Wednesday morning at 8:55am. Store to open at 9am via their answering machine and website. 9am no ones there 9:05 no ones there 9:10 no ones there 9:15 no ones there My first client was at 9:30 so I had to leave with out my necessary supplies. Extremely unprofessional and unacceptable. read more

Sally Beauty is an amazing store. Not even is it just the store but the employees. I went in to try and find out how to dye my hair silver grey. The employee there i can't remember her name but she helped me find the perfect match. I came back the second day since it wasnt perfect snd she kindly jelled me figure out what i did wrong and it came out perfect. If you ever need help in doing your own hair and get great help go here!!! read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Petaluma, California

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I used a medium brown dye and my hair turned black. I was really panicked and wasn't sure how to lighten it. I went into the store twice with lots of questions. Kylie was very patient and helped me pick out new colors, a developer, and Argan Oil Color Remover. I was able to remove ALL of the dye and get back to my natural hair color. I didn't have to use the new color. I'm VERY pleased with the service and advice I received as this saved me a lot of money and hassle. I definitely recommend this location for advice as well as a robust option of beauty products! read more

I purchased earrings for sensitive ears, hypoallergenic . No refunds but thought it was ok. My ears had the same reaction as with cheap earrings . Pass on these. Customer service is hit & miss. When it's good , it's very good. read more

Bizarre experience. My total was $11.87, I gave her $22 so I could receive a $10 back. She started to hand me a five dollar bill and five ones, I looked over and saw another five in the register, so I asked her if I could get the five instead of the 5 ones. (Clearly I am a customer who does not want a lot of singles, because I paid $22) Her response was, "sorry, I cannot give you the five. I only start with $100 in cash and need to make it last the entire day." So, what she is saying is that she'd rather give me five singles now instead of give a different customer five singles later when she ran out of the fives. It made no sense. I would understand if I wanted to get 20 singles and she said no because she didn't have a lot of singles, but that's not what I was asking. I was asking for the larger bills which in the case of not having a lot of change you would want to run out of larger bills before smaller bills... if you run out of ones you are going to be screwed when you have a five dollar bill left and you should've just given me the five. Clearly, she was not a very comfortable cash handler. And a note to management, if she is working by herself, which means she clearly cannot get change at the bank, you should arm her with a little bit more change so she doesn't run into the situation of having to turn away a customer if she doesn't have change for them. read more

The staff is very friendly and helpful. The manager assisted my niece and I with lots questions and spent a lot of time with us right before her lunch. Great place! read more

Came in and was immediately greeted and asked if I needed help in finding anything. This store is very well organized and the employees are friendly and willing to help. read more

BTW, the new manager is Tim (Jude Law mixed with Ryan Seacrest), to the other reviewers; he's definitely got a star-quality.. The products at Sally are getting better and better; I'm constantly suprised to see brand-name items there, whose quality I already trust. However, I wouldn't shop here unless I had the Sally Card 10% off discount, and other offers like $5 off or 15%-20% off (holidays or 1x a month). I could find the same products for cheaper at other retailers...however, knowing that price-matching is now an option is good...but it would be a pain to have keep tabs of cheaper prices for everything that I buy all the time. I've had mostly good experiences here. Tim has been so good about online returns and price-matching, that it seems to overtake the bad experiences. However, you need to remind him about the coupon codes in the catalog and check that your return was processed correctly; he said that returns are difficult because their computers are archaic. However, I have had a girl suggest a product that didn't work for me, however, she wasn't pushy about it. There is a young girl, brown hair, Caucasian, who rarely smiles. (She doesn't actually come across as the beauty or even customer service type.) She is usually friendly only when one of her colleagues starts talking to me first...but one day, she was very cold (I had questions about a previous purchase and the sally club discount not applying and then a return); she helped me, but it was like pulling teeth. And she told me (not asked) to actually put my shopping basket back, by the front door. (I guess that I should have asked when my first paycheck was coming, as I didn't know that I was now employed to work there!) However, there's another young girl, Caucasian, Goth-like/Black Hair, named Ivy. She's somewhat in her own world. She actually forgot part of my order before, so I had to drive back to the store to collect it. And if you ask her about coupons and discounts, she is completely indifferent and might throw you an "oh well," as she's clearly not bothered if you missed out on a deal. However once, she over heard my conversation with my mom, and silently hands me a Denman brush...so I was mistaken, they (at that time) did sell brand-name items there; I was schooled...silently.. AND, there's another girl; maybe older than the other two, Caucasian, long brown hair, petite, always wears red lipstick? She is the best employee that they've got. She's honest, intelligent, and helpful, and she'll even go out of her way to see if there's a discount or a freebie that you qualify for. read more

BEWARE LADIES! I bought on line items, such as Sebastian spray, really faulty, it lasted a week and the nozzle busted, on-line assistant was always busy and couldn't care less. Then said that my 30 day return policy was up. It had only been a week. Going in the store is a hit and miss! There are some young ladies that are helpful, but it's luck of the draw. read more

Here at 10:20 am, sign says they open at 9 am but doors are locked and not an employee in sight. Really unprofessional.

If you don't have the money to purchase salon brands or if you are playing cosmetologist, this is a good alternative place to buy beauty and hair products. I'm always greeted by a sales associate and they are available for assistance. Professionals bring in your current license and receive the Pro Preferred Member card for free to receive 20% off and never expires! read more

this is what i get for shopping at a store that sells a line called 'generic'. the staff is horribly rude and unintelligent. especially about what they carry. not only that, they know nothing about their policies. i asked specifically about a return policy on some equipment, and i was told one thing. i went back two days later, the employee told me another, and said 'oh well..' oh well my ass, lady. update to come once i speak with the manager. if you are not a beauty professional, hit up beauty store and more, or that one on lakeville. get yourself some real beauty products. UPDATE: AVOID THIS STORE AT ALL COSTS!! I went in to talk to the "Manager" Katee (she's not much of a manager..). She was extremely rude, talking down to me, treated me like I was anything other than a paying customer, said "Ok well I heard about you last time.." and told me that I should word my questions better. Excuse me? F*** OFF, bitch. She said "write down this number on your receipt, call them" and then walked away. Are you SERIOUS? You call this customer service? This store is a joke. Seriously. Go in, check out the staff, and you will laugh. Maybe if you are going to work at or manage a beauty supply store.. you should know a thing or two about BEAUTY. Not just outter... Longs carries better products than they do. TRUST ME. read more

The girls there are ODD. Especially the one that wears wigs and huge false eyelashes. They seem to be in an endless BAD MOOD! These are young girls--so sad to see then always so miserable. They don't know much about the products. I have shopped in there for years and Miss Eyelashes gave me the 3rd degree for not having my CDL with my Credit Card. There was a substitute sales lady one day and she was from the SANTA ROSA store--what a breath of fresh air. The manager is really nice too--but rarely there. I live in Petaluma and I will go all the way to Santa Rosa instead just to have a good buying experience. Basically, if you don't want to work at this job - MOVE ON! Sophia read more

My friend had a hair emergency! We came here to get some advice on how to fix it and the girl that was working was VERY helpful and what she told us to do worked perfectly! They also have very good prices and the store is very neat and tidy! read more

I've been coming here lately to get nail polishes. The young girl who helped me was super nice (AND helpful). They have good pricing on a lot of things once you sign up for their rewards card. Of course I'll be coming back! read more

First of all, I have received no freebies for this review. I was in the store yesterday, 7/18 and received the best customer service ever! It was a young girl with shoulder length brown hair, wish I would have gotten her name! It was about 1:00 to 1:30 in the afternoon. She was super friendly and very knowledgable about the products I was looking for. Nail growth, files, eye pencils and mascara. She was helping at least two to three of us at one time. No signs of stress or disrespect to any of us asking for help! Sally's, you should be very pleased with this employee! She also sold me the Sally's discount card along with another gal before me. I've been approached about the card in the past but was just a question, "Do you have a card with us?" Never had it been explained as it was yesterday. I'm really tired of reviews that are negative. Peaple should also be praised for a job well done! read more

It seems this store goes through ups and downs with staff. Sometimes the staff is great like they want to be there and other times no. The product selection isn't as good as it once was. I will probably stop in again to see if they have anything good. read more

I just wanted to give feedback because I had the worst customer service experience I have ever had. First of all I was not greeted or offered help even though there was only one other customer in the store who was also not being helped. The guy that was working kept disappearing into the back room and it sounded like he was talking to someone. I did have a question and when I got to the register I asked if I had picked the right developer for the product I had picked. He answered yes rudely and with a tone of I can't be bothered. There were three different options of developer for this product and he did not bother explaining the differences. He could not even be bothered to pretend he half way enjoyed his job. I wish I had gotten his name just so I would know who to complain about. I am contemplating returning all of my products because he was so rude. When I was checking out he snarled to my three year old daughter "don't lean on the door". She is three and he should have asked me not rudely lectured her, she did not know better. A lot of my bad experience was just his bad attitude and the look of boredom as I checked out. He made me feel like I had just ruined his whole day by making him work. I must have been interrupting his personal conversation he was having in the back room. He was very unhappy with his job and because of him I will not shop here anymore. I checked out at 5:04pm on Febuary 21st 2011 Just in case his manager happens to read this. read more

I wish that I could rate this Sally location less than one star. On multiple occasions I have been given misinformation on products and left not knowing how to use what I purchased, even after asking multiple times. My best friend just came home with a hair dye that explicitly states not to use on previously bleached or colored hair, and her hair is purple. No one has naturally purple hair. And they just let her walk out of the store like that. These people need to learn about the products they're selling instead of sitting around on their phones and working at a beauty supply store just to get their foot in the door to being a beautician. I have met ONE good employee there and I'm not sure that she works there anymore. I try to steer clear of the petaluma store and stick to Rohnert Park and Santa Rosa! read more

Wow, should have listened to the other reviews. If you want to be over charged and receive poor service this is the place. She over charged me and then had me do an additional transaction and initially charged me $19 for a $11 purchase that time. After all the ridiculous over charging and going back and forth, I realize when I got home I did not get my loyalty card discount or the 20% off coupon discount I had. Terrible ineptness. I am not someone who gets over charged, but it happened here. She blamed her lack of professionalism on her just having lunch. Lady with pinkish tinted hair, pink nails and in her 40s. Checking my credit card now to make sure there weren't additional charges. read more

I originally asked what the return rate was on my one set wax pot. She said had not seen it returned. Within two weeks, 3 uses, my wax pot did not turn on. Without receipt they were able to replace it, back in box, no questions asked. read more

I'm so happy! I henna-ed my hair for years and i loved it but I missed my natural dark ash blonde. I slowly stripped the henna out over the course of 2 years. my roots were beautiful ash blonde, but my ends? they were "blonde" but they retained this henna tint... they basically looked like cheddar cheese. Yesterday afternoon I stopped into this Sally's desperate to fix my own hair. The woman working there had white blonde hair and beautiful eye make up (I didn't catch her name). I told her I needed a toner for my ends or something. she asked questions about what I wanted the end result to look like etc, She suggested a dye not a toner. I panicked and told her I didn't want to mess up the color of my roots! I want my natural color back. She picked out a low level developer and found a color that she said would be super close to my natural.. I honestly didn't believe her the hair swatch was GRAY! but I trusted her. She also picked out a color deep conditioner for me (it smelled like old lady perfume but definitely helped my hair!). Well, I have to say, I am so happy!!!!! Thank you so much! I wish I remembered your name, you saved my hair! thank you for not just pointing me towards what I was asking for and instead taking the time to figure out what I really needed! I'm so grateful. My hair looks so good! and it looks just like it naturally did before all this. And all this after I called on the phone bitching about how hard they were to find. =) thank you thank you thank you!! read more