One of my favorite Sally's in the Houston area. There is a whole aisle with black owned products/products for black hair. The employees are kind and helpful. If there isn't a product available, they will contact a nearby store and see if they have what you need. I'm giving 4 stars because they mostly have hair products. As far as other beauty products, there is not a big selection. Nonetheless it is a great Sally's. read more

Younger girls looked like they had no idea what they're doing, on their phones, and looked at me as if I was bugging them for asking a simple question. read more

I have been to plenty of Sally's and this one is by far the worst. It is super small, so you can hardly walk anywhere. When I walked in, I was not greeted as they always do at other Sally's. I got what I needed and when it was time to pay, the older woman at the counter was on the phone. I waited about 10 minutes and she was still speaking to what seemed to be someone applying for a job? or someone who wanted to return something? I don't really care, but I do care about people wasting my time. I had ONE thing to pay for! Can you multitask? I was ready to walk out when a young girl came to the front and let me pay for my stuff. I doubt I will be going to this Sally's again. There are just too many of these to have to put up with crappy service. read more

Came in here for the first time and wasn't greeted with anything not even a smile. I asked the lady at the right register if the coupon I had was correct, instead of speaking she said uh huh. I was taking a while to make up my mind and I was reading the names of the nail polish when I heard the same lady talking to the other lady mumble something all I heard was is she buying something she better be buying something looks like nail polish. No one asked if I wanted help. Same lady came right beside my daughter and I while I was looking at nail polish and was messing with the clearance she made me feel uncomfortable. I asked her if the price of the polish was the same as the others I got another uh huh. I checked out with the other girl. read more

Great store! The 2 young lady working were polite and very helpful. The one who helped me went out her way to find me coupons to knock down my bill and was very patient even though I had no clue what kind of clippers and trimmers I wanted. read more

I go to the Sally's cause it's the closest one to me and it so convenient. On now 3 occasions I have has the WORST customer service. 1st time. I went in to buy a starter kit for gel nails. Since you have to get the product at the register. I had to get assistance. One young lady helped me and I told her which one I wanted. I am ready to pay and she turned me over to the other cashier. And the other girl who helped me 1st told her what to get from behind the counter. I get home, only to find she gave me an ACRYLIC NAIL STARTER KIT. It would have only took her a second to check if she got the right item. She just picked up the 1st thing behind the counter. A complete waste of time to drive all the way back the next day and get the correct product. 2nd I go looking for a specific product, as I'm looking I only see one brand for the product. I ask the manager if this is all they have and if there is any other brand or more options. She just said yes that's all we have. So I continue to browse. And notice there in fact IS another brand, and then another! What do ya know!!! One particular brand had a sale but 2 products get 1 free. I wanted that deal. But I see that the rack is empty on the nail dehydrator that I want. BUT I see her unloading inventory. So I asked if she could check if they had some that just came in. She rudely said no she was not going to check because she was not unloading that particular section at the moment that I should just go back tomorrow. Seriously!?? I called to report it. (Oh not to mention I found out the next day that brand was discontinued, so she could have avoided all of that if she would have walked over and looked. Again they don't know crap about their products!) Then today. They had a special, spend $40 get a $10 gift card. There was two girls I've never seen before and I asked if they were new. I was happy to see new faces cause maybe they would get it together. Anyway I go to check out. My total rings up to $45. She hands me my receipt. And I'm looking confused cause I didn't get a gift card. So I asked, "do I get a gift card?" She says, that's at 6pm. I look down at the time. It's 5:34pm. I respond sadly "aww man, why didn't you tell me?" She quickly and rudely said "I didn't know that what you were here for or that you wanted that." I brushed it off and said well I can return it and wait till 6. She says let me call my manager. Which she was useless even the girl said so after she got off the phone with her. Then proceeded to give me a refund. And I asked how long does it take to get my money back. It takes 2 days! Iam out of 45 dollars for 2 days. Cause she failed to mention the promotion the store was having would start in under 30 min! Omg I am so annoyed with the lack of knowledge these employees have. And how they have no proper training on customer service! It's ridiculous, I don't go in there asking for free crap. I spend a ton of money in there to get that crappy service! Hell no! I've met with the DM one time. She is super professional and is aware of the terrible customer service. But I don't see it getting any better. I've worked in customer service all my life. This is not how it should be. If you go to ULTA next door. And they have any specials or promotions, as soon as you walk in the door they tell you. Matter of fact that's any store you go into. Sorry for the long rant, but this Sally's sucks! I am that bitchy customer who will continue to go in there and complain every time. They WILL get it right. read more

This used to be my favorite Sally's years ago however with the new associates in the last year I no longer will come here...they are rude, lack knowledge, and more concerned with watching everyone instead of customer service...they lock the doors before closing time and do not show pride in their job... read more

I was purchasing hair color and waited for an associate to find the right developer for my color since I am not a professional beautician and didn't know. Before mixing the products, my daughter said she didn't think it was the right developer and went to her local Sally's to ask about it. They told her we would have had a disaster had we used that developer and exchanged it for the right one. I called my Sally's the next morning to report the problem and left my name and number for the manager to call. On day 2 I went to the store to explain the problem in person, but the manager still wasn't there, and I was told she would call me the next day. No one ever called, so the employee may still be giving people the wrong product. Even though this is the closest store to me, I will do my shopping at other stores where they know and care what they are selling people. read more

yes so true, the manager is so so rude. i have called in about her on several occasions, and still she has the same attitude. some of the workers attitude is bad also. read more