My wife was scammed by extra charges for her haircut and full highlights. She was quoted on the phone $47 for a haircut and $115 for full highlights for a total of $162. After she received the service she received a bill for $287. Haircut $47, highlights $134, all-over color $81, Olaplex added to color service $25. My wife did not request either the color service or the Olaplex. No explanation was provided as to why the highlights went from the quoted amount of $115 to the billed amount of $134. Stay away from this place unless you get a price quote including all charges in writing before you receive service. This was her 1st and last time to use Ulta. read more

Worst haircut of my life at this salon, a total disaster. The stylist didn't even ask me if I liked it, my face must have said it all. I'm panicking as we have an important family event next weekend (the reason I got a haircut in the first place). Only giving 1 star because that's the minimum. The haircut looks nothing like the picture I showed her (of me!!) from just a few months ago -- she could have just cleaned up the haircut that was already there!!! Also made me wait 15 minutes past my appointment time even though when I checked in (5 minute early) they said she had just finished up with a client. read more

I'm so upset and I don't know what to do. I went into this Ulta yesterday to have my hair cut with long layers and curtain bangs. The "master stylist" Daveta butchered my hair. I'm a kindergarten teacher and have to participate in graduation on Tuesday. I'll be on stage handing out diplomas and helping my kids with their recital as well. My bangs are not only short but thick. The front "layers" are choppy and do not blend at all. I've been crying since I left there. She was overbooked and doing someone else's color and also piercing ears. I sat with a deep condition for almost an hour and the product in my hair stained my dress because it dripped down my back as I waited. Which I did, I waited patiently in hopes of getting a good haircut. I am on a budget but that shouldn't mean anything. I paid for a signature cut which I don't even know what this is. My hair is uneven and the layers don't blend at all. I don't even know what to say other than she seemed distracted the whole time. She was very nice but I don't know how this is supposed to be a signature cut. It looks so bad and I'm literally going to have to figure out how to hide my hair for the next month or more because I am embarrassed and ashamed that it looks this bad. I'm crying as I type this. I haven't had my hair done in over 15 years and I told her that. I also told her how important it is to me to have my hair look nice on graduation day. I could have butchered my hair for free. I will NEVER get my hair done at an Ulta again. I mean what do I do now? I can't afford anything else and graduation is on Tuesday. I'm considering not even going to work that day and missing something I've worked towards for months. I'd I could give no stars I would. She asked me if I liked it and I was in shock that it looked so bad I said yeah sure I like it, but I DON'T. This is the absolute WORST hair cut I've ever gotten. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Spring, Texas

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I usually don't come to this Ulta due to bad service in the past, but I decided to give it another try. It's slightly better than what it used to be. When I came in I noticed they were very adamant about safety procedures to prevent COVID. I like how safe they were and they were still very helpful. Multiple employees asked if I needed help and they were able to show me what I needed. I ended up getting Born in Roma by Valentino, dermalogica toner spray, beauty bakery setting spray, and beauty bakery's baking oil. I always get the setting spray because it works amazingly. The fragrance was a new buy for me, but it smells fresh & sophisticated. Overall, the customer service has improved over the years. I just might be back. read more

Evan never fails when I have no idea what I what I want to do to my hair. I always leave feeling wonderful and like a whole new person! Evan is the best! Three times getting my hair colored and will continue going back!!! read more

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I was shopping at target and I had my infant in the cart and my toddler. My husband wanted some body butter and i was going to buy a nail polish, i didnt want to keep picking up both kids to carrying them throughout the store. I came in to ask the lady at the desk if i could roll in with the basket to just get 2 things. She said she would ask the manager the manager runs over to the lady and she tells me um we really don't have room between aisles, if you don't have room for a small shopping cart then women coming in with a single or double stroller you won't have room for us to shop either. Looks like i wont be shopping here anymore. You missed out on a $30 dollar sale today and i was sending my husband in to get more Christmas gift boxes of body butters and lip glosses as my gifts. Sephora allows strollers that are as big ass shopping carts. read more

I went here to get a highlights and the first session was good I had no complaints whatsoever but the "hairstylist" Amber Cordova said I was going to have to go back to go lighter. I went back on January 15th and she literally fried my hair. There's no way she didn't see my hair falling out and didn't even say anything to me about it, I had to find out when I got home after even buying a conditioner for my hair that she recommended. Not going back nor recommend her to anyone. read more

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I am in this store right now and this employee is in the process of a color and walking around! EXTREMELY UNPROFESSIONAL read more

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I go to this store as it is very close to my home, however they store is in rough condition. The displays are in such bad condition. I mean I opened 3 of the hourglass palmettes palettes as well as some of the colorpop palettes and they were broken and the product fell all over the floor. But it was the Urban Decay and Fenty.., and more. I understand this is a high shrinkage location as I have seen theft in there and tried to stop it, I was thrown to the floor. I had asked the manager to call security and a 20 something security guard showed up and nothing was done. At the very least, the displays need to be replaced, wiped down and be displayed properly. This location is a hot mess and given the amount of money we pay for these products, we would appreciate someone addressing these concerns. It's filthy .., just filthy. read more

Rating for the salon - I'm not hugely into beauty products, so I don't do much shopping here. I like the selection of masks, lotions, and hair care products, though. I usually end up buying something on my way out after getting my hair done, even if I didn't go in intending to. I can't even do my own eyeliner so I really can't speak for their makeup, etc. I've been coming to the salon at this location for awhile now. I took a recommendation from a friend when I was looking for a new place to get my hair done. I've been happy with it. I have an unconventional haircut (asymmetric in the front, undercut in the back) and Elena always does a good job with it. I've gotten highlights twice now as well. I'm super happy with the way they turned out. read more

Ulta Beauty - Partial dimensional, done by Elena - Cosmetics & Beauty Supply Near Me - Spring, Texas

Fair selection of products that I'm looking for - specifically Clinique so that I don't have to make a trip to the mall. Half the time I go here, they have what I want, and the other half the time they're all sold out. Today I got the ONE item that I was looking for (they did not have more than that), so someone coming in an hour after me looking for the same product would have been so out of luck. Customer service is negligent and despite the fact that there are 3 cash registers up front, I've never (EVER) seen more than one being operated. There may be 2 people in line or 10 people in line . . . yup, just that one register open. And let's hold up the line a little bit longer while I try to sell you on our membership points and all that other jizz-jazz that they want me to participate in -- I keep telling myself I'm not going to come here any more, but I absolutely hate driving to the mall when all I need is a tube of lip gloss. I've been to other Ulta stores and wish this one was as comprehensively stocked as they are. Still, I appreciate the fact that I can (sometimes) get what I want here, even if it's not at a discounted price. Saves me a trip to the mall. read more

Pedí ayuda para encontrar mi color de base y me dieron una mas oscura q mi piel el servicio al cliente no es bueno

I was RACIALLY profiled in this ulta on MULTIPLE occasions, i go into this ulta only because it near where i live, The employees aren't friendly. The manager followed me around the store the entire duration of my visit and acting like she was " straightening products " right next to me. Every time i would go on a new aisle she would follow me. I will NEVER go to this ulta again every time i go they make me feel extremely uncomfortable and it's ridiculous and it's needs to looked into my upper management. DONT EVEN WASTE YOUR TIME GOING HERE!! they will racially profiled you every time read more

This Ulta took over Pier I a few years ago. I was so happy they opened a makeup store closer than going to the mall. The staff is a hit or miss. I've walked in there and received no help a few times, so I didn't purchase anything. Since they're not a large volume store like the one in Humble, they don't carry miss spa face masks or under eye gel strips. I'm on the hunt for a good brand that's not overpriced. Overall, this location is the cleanest I've seen. Products are easy to find. I love how there's always a $3-5 coupon to use on purchases $10 or more (some brands excluded). If you don't receive it in the mail, use retail me not! :) read more

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I like this place better than sephora. They don't racially profile me, follow me around, make me uncomfortable, and they're very helpful in helping me find good skin care products read more

This is like the 3rd time I've been to this Ulta and I'm seriously not impressed. The women that work here are always super stand-offish. I had to ask the security where I could find help. The girls really aren't friendly and I just felt really uncomfortable to be honest. I won't be coming back here. It seems like they need to hire some people that actually care about wanting to help the customers instead of just being there to get a paycheck. read more

I love Ulta and came to this location because my usual location in The Woodlands was out of what I needed. Terrible customer service! I walked in the store and all store colleagues were grouped together at the register. Not one said "hello" or "welcome in". They just continued on with their conversation amongst each other. They luckily didn't have the product either, because if so I i wouldn't have purchased it here anyways. read more

When you find yourself in the Houston area with hair that's very lackluster, what do you do? You walk into the nearest Ulta and let someone you've never vetted properly attempt to make you look like a supermodel. Insert Edmund. He's tall, cute and quite comical. Pretty much everything you'd want in a man you're spending over an hour chatting with in the reflection of a mirror. I needed a color change and some new long layers. My hair turned out FANTASTIC. I couldn't be happier, I was worried I'd end up with a distinctive line between the colors and not a gradual change like I've seen in so many horrible photos on Facebook. But, it turned out perfectly. Bravo Edmund, Bravo! He suggested new products for my hair that will help maintain my new color and shine. Apparently the products I've been using are a big "no-no". Out of embarrassment, I won't tell you what I was using or where I purchased said products. Unfortunately I don't find myself in this area very often, it's a shame because I would certainly come back on a day he's working. read more

Worst customer service from associates to management. It has been this was for years. Every single thing I buy at this store I can get somewhere else. And I sure will from now on. read more

I love this place! However, I have to be super focused when I go inside and know exactly what I want or else I get distracted by all the shiny things!!! I mainly shop at Ulta for all my hair care products. They have competitive prices, there's always a coupon in the Sunday paper or on Retail Me Not, and your earn free stuff and discounts with their rewards program. I'm also a collector of finger nail polish and they always have the season's hottest OPI colors on a big display. read more

A friend told me this place would have a perfume a girl I was dating used to love, they didn't. The staff was polite and helpful enough to suggest a comparable fragrance, she was delighted. And, while the girl is no longer in my life the scent of that perfume will always bring me back to those memories that were good. read more

Laura over at the salon is a total sweetheart and always does an amazing job with my hair. I live three and a half hours away now and will always wait for when I come back to have her cut my hair if possible! Highly recommend! read more

I really like coming to this location majority of the time they do have what I'm looking for where they really did like my visit today because with only a $30 fragrance purchase I received a free sorry rolling overnight bag which is always a plus to get something free or not and not only that IUDs tonight the real dollars and $.50 off coupon. But batiks be coming back to this location is the convenience of the location for me close to where I live it's always clean and neat and they had to leave his associates that are willing to please their customer they go far in the time to make sure you're satisfied with your visit they even take it to the next step to find out if something that you are looking for is not on the shelves they will check in the backstock to see if they have it and it was extra special for me tonight because two items I was looking for a work out at all and miss you but they did have the items in the back. It's less when you sign up for their reward you get extra coupons at some of the regular customers do not receive and then you also accumulate reward points so tonight I actually received two free items based on my relight points this is definitely one of my favorite stores I find myself getting lost in here all the time because they have everything I need to Weatherington make up and bath accessories to hair accessories to skincare the one stop shop and I just love taking my time here so I definitely will be back. read more

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This is my second time trying Ulta. First time was a horrible experience in Jersey and yet in Houston the same thing. This location isn't suppose to close til 10pm. I literally got there 10mins before closing to buy a face mask I saw advertised. Well when I got there the doors were locked. I saw 2 people in there at the register who blatantly ignored me, didn't even bother to acknowledge me as if I was wrong. No y'all closed early. Yes I get everyone wants to go home but still. And the fact that you ignored me just shows what type of customer service I've would have received if I did get the opportunity to buy my product. read more

I hate this store!!! The first time I went in a lady followed me around the perfume case as if I were going to steal. The second time I came in the ladies weren't attentive AT ALL no one asked if I needed assistance or what I was looking for the girls on the sales floor walked passed me several times and the shift lead was not helping at checkout even tho she was at the register. read more

I don't frequent this location, but sometimes you are on a particular side of town and need some emergency makeup for a shoot or a client. Even if they don't have what I need in stock there is always a sales representative on hand to help me find the closet thing I need. Very much appreciate all of the customer service at this location. read more

I like almost everything about Ulta but I wish you also sold pro hair products for bleaching and dyeing, like wella, olaplex, and Kenra Color Silver, etc. hope to see those products on your shelves! read more

I love love Ulta. I also like coming to this location. I have bought some Opi nail polishes from here and been disappointed. When I ise the polishes they look dried up on my nails like the polishes have been sitting there for years. Other than that Ulta takes all my money and I dont have any money to give away! Another thing is they are so under staff. There was only two people working. One doing make up and the other one was on the register. So if you needed help on the floor you didnt get it. Anyone need a job. I am sure they are hiring. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Spring, Texas

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Ok, so I had a wedding to go to last Saturday and I waited too long to book a hair appointment with a stylist. I was so surprised to find out that Ulta has a hair salon in their store. On Saturday at 10am I booked an appointment for 1pm. I was so worried about how my hair would come out because I have never heard of anyone getting a formal hair style done at Ulta. Well! My hair looked amazing when PAM was done styling my hair. I received so many compliments on my hair at the wedding. I showed her two pics of what I wanted and she outdid herself! I paid $61 for my hair style and tipped her 9$. I would definitely go back to her again. I also shop here for my makeup. read more

Ulta Beauty - Loved my hair! And so did everyone else!! #25WeeksPregnant - Cosmetics & Beauty Supply Near Me - Spring, Texas

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I'm so irritated with the lack of customer service at this location. The sales reps were too busy talking to each other instead of helping customers. The manager was in outer space. The only friendly face was the Clinique lady. Other than that, I'll drive the 6 more miles to the woodlands location. At least there they are willing to color match you for a $50 foundation. read more

I went in to this location looking for an Urban Decay lipstick that was advertised online. I specifically asked someone that worked there if they'd match the price. I was told yes. After wasting almost thirty minutes looking for he perfect shades, I'm about to check out only to tell me that my total was about $30 extra. Uh, no. Train your associates if you're not going to match your own specials!!! read more

Third time straight they are out of the Bare Mineral product I need! It's been a different product each time. They need to do a better job with inventory or don't carry the product line! read more

Generally overpriced for hyped up products. Used to love this place but staff changes have made it not as friendly. The salon is worthless at actually writing down your appointment so they don't have you on the books when you arrive. Careful with coupons as most things are excluded. I spent over $100 in name brand but they wouldn't honor the dinky $3.50 coupon because everything I bought was excluded. Can you say done? read more

I absolutely love this store! The staff members are awesome and are extremely helpful. I utilize pretty much every service they offer. Hair, eyebrows and facials. Andy with the benefit brows rocks she does amazing work and is super friendly. For my hair I use Evan I went to him for a cut about 3 months ago and I will be visiting him tomorrow for cut and color. He did a great job the first time which is why I am going back. I have read some pretty bad reviews about other Ulta's I am so glad this store isn't like the others! read more

This Ulta has HORRIBLE customer service. If I could give them negative stars, I would. I booked a facial a week in advance and the day I get there, the person is late and then proceeds to tell me that they are out of what they need for the facial. I specifically called and asked to make sure they have everything. Someone called me a day later saying everything was good to go. There was no apology or anything. She basically just told me we don't have it and can't do your facial. This is the THIRD time that's happened to me at this Ulta. I know that one customer not going here isn't going to affect them but they still need to learn to treat customers better read more

They don't have as much stuff as I wish they did. Employees aren't all that helpful, instead they talk to one another. I don't get asked if I need help but there are like 2 employees that are nice. I don't know her name but she has curly hair and she is a cashier really nice lady read more

Not a great experience. I didn't like being followed as I walked into this establishment. Neither Did I appreciate staff members with a bad attitude during checkout. read more

Must see bree at the salon!!! She is amazing and does wonders!!! I will always return! Thank you Bree!

I always go to this ulta because it's the nearest to my house and their customer service is great! After going to like 3 different ultas I can say this one is the best! If you can, go to this ulta!! read more

For some reason all of the Ulta stores have rude staff. I went to this location and none of the staff greeted me nor asked if I needed any help. read more