I saw Rachel to get a haircut for a conference in February 2024 and to get a haircut in advance of…read moremoving back to the Philadelphia area in March 2024. My hair is difficult because I am balding and it grows in thick on the sides. I love what she did. I came away looking spiffy and professional. I am visiting the area in September. I have already booked an appointment with her during my stay.

Hillsborough is so lucky to have Rachel at Acacia! She could work anywhere, really in any major…read morecity if she wanted, because she's one of the best stylists I've ever had to pleasure to see. Rachel takes her time with each appointment making sure she gets to know exactly what I'm looking for by chatting with me in the chair before she gets started, washing my hair in the best vegan and low-scent products (I'm sensitive to scents!), cutting my hair wet, blowing it out, and then cutting it dry and thinning it out since I have so much hair. My haircuts last so long that I can typically wait a few months between visits (but I'd like to see her more frequently if time would allow!) Her skills with color are also unmatched. And best of all, she's just a sweet person and a joy to be around!

Always a 10/10 experience. Everyone here gets along so well and the salon itself is a total vibe…read more There's no competition btwn hairstylists and you can tell that everyone loves to work here. I've had my hair cut and colored by many of the stylists here and I've always been able to trust each hairdressers expertise.

While I have had relatively good experiences in the past at this salon, consistency has dropped off…read morewith my most recent experience. I want to flag that there doesn't seem to be a strong service recovery process in place here. My appointment was with a new stylist, Sierra, who was personable, but several important steps in styling my curly hair after the cut were missed. My sides were over-dried and left uneven, while my crown was still wet. Product application felt minimal, an afterthought, and I wasn't shown what was used during the styling process. After the appointment, I even needed to apply a deep conditioner at home because my hair felt dry from the excessive blow-drying. More broadly, there didn't seem to be much in the way of quality control or accountability to ensure customer satisfaction before leaving the chair. When I raised concerns, I was told the only option was to return to the same stylist for corrections. That approach doesn't feel workable when the issue involves multiple missed basics and a lack of trust in the initial service.

I have been going to RPS for over 3 years and have seen quite a few stylists over that time…read more They're all great and everyone's super friendly. I was so stoked when Skyler came back since she's the stylist I like to go to the most. RPS isn't cheap but I treat myself to it and every cut I get is well worth it. I always get compliments from people after I go. I also like reading the vintage comics in their waiting area. Just a nice place all around !!

Rock Paper Scissors is amazing!! I've gotten my haircut by Allie and Mal, they were both great! I…read morehighly recommend this salon, especially lgbtq+ folks :)

Love my Amanda!! She really listens to what you want and my color is beautiful. Love my latest cut…read morealso.

Friendly staff and easy to make an online appointment. Heather was my stylist and did a great job -…read moremy wife even said, "oh, you're going back to her..." Very reasonable rates and a great haircut - what else do you want?

I was referred to Amy Sokal by a friend who's hair always looks great and I was not disappointed…read more My experience was by far, the best I've ever had. The overall vibe from Amy was relaxing to me while she was on fire. Working with excellent product knowledge, a superior colorist, Amy gave me a top notch, very flattering cut. Amy had to work with some long long overdue Covid hair that needed color correction, an updated style and on my budget. I left looking like a movie star and will follow her anywhere for her intuitive nature, professional but friendly magnetism. I'm 55 and this is the first time I've ever felt like I wouldn't go to any other stylist. I feel like going out to flirt I'm so happy. Amy Sokal, your the best . First time and forever client. Jennifer Cannon

I met Emily through my job and I could not be more thankful. I just recently moved to Durham from…read moreCalifornia and was nervous to have to find a new stylist. Emily did not disappoint, and I was not easy considering I went in asking for a side shave and an undercut! Not only did Emily do an AMAZING job on my hair, but I have to say it was one of the best experiences I've ever had with a stylist. We already had a rapport due to my having already met her, but my haircut today was like hanging out with an old friend who happens to just make you look way better than you did when you came in. This salon in general is amazing. It is a little house where each room has been set up for each stylist, and it is so cozy and inviting that it makes the experience that much better. I also have to say that Emily's prices are so fair it is almost unfathomable (then again California is on the expensive side of...well, everything). She even gave me 20% off because it was my first time. For the cut, wash, style, blow dry, I walked out having spent less than $50 and in my opinion for as amazing as I looked and felt, that was a total steal. Emily gave me some great tips on how to take better care of my hair between my appointments and was in no way pushy about anything she did or anything we talked about. She made me feel so at ease considering I was SO nervous to get this haircut, and I can honestly say there's no way I will ever leave her, she's got me for life! I highly recommend Flow & Emily in particular! You won't regret it.

Alright, so I got booked with a younger stylist who wasn't trained on men's service. I could tell…read moreshe was lost and I really should have hit eject before she started, but she made a mess of my hair. I didn't feel like seeing a 20 year old girl cry that evening though so I just paid and left with making a fuss. I'm still going to keep their star average up though because of how they handled it when i reached out after. I know the problem was the their booking system was configured wrong and matched me with someone who couldn't do it. They were nice, gave me a refund and it and promised to fix the software configuration. I wasn't going anywhere for the next couple weeks anyway. I'm sure the kid knows to just say "sorry, I can't do men's hair" next time. I don't have API access but trust her JSON object no longer returns 'mens' and they're not using XML for anything either. I'm not posting a photo of myself with a bad haircut but here's my dog Maya.

Katelyn did amazing with my hair! I have always been careful with my curls and it's rare to find…read morestylist that can handle curls and she was magical! I was a chocolate brown before. She was so receptive to what I was looking for and honest about the process. I wanted to go lighter and do a balayage. I have received so many compliments. I am really grateful of finding Katelyn!

I had been seeing Panduh for vivid/fantasy hair color and was willing to overlook early red flags…read more-- until my third visit went so poorly, I was left with severely banded color, no resolution, and ultimately dropped as a client after voicing my concerns. A quick rewind: My first appointment resulted in chunky, uneven highlights around my face instead of a well-blended money piece. The second time, it blended better -- but the color wasn't applied close enough to my scalp, leaving a visible blond halo. I chalked it up to a learning curve and gave her a third shot. Her salon setup doesn't help: it's dimly lit, with black walls and a single window behind the chair -- great for her to see your hair, but you're completely backlit in the mirror, meaning you can't clearly see the results until you're in normal lighting. (In hindsight, that feels intentional.) At this last appointment, I came in with faded pink and brown roots, expecting a simple root bleach and color refresh. Instead, I left with a huge band of lighter pink across the middle of my head and a harsh transition to darker pink below. I didn't see it until I got home and looked in a properly lit mirror. When I texted photos and asked if she could fix it, she admitted she saw the banding -- but refused to fix it. Her excuse? That the appointment was too short and I "needed seven hours instead of five." Worth noting: I never book my own time. I always call and have her team schedule me, since they know my hair length and needs. She then pivoted, saying I don't come in "regularly enough" for my "color goals" (something she'd never mentioned before). I told her I would've adjusted my visits if that expectation had been communicated. Again, she refused to make it right -- and then fired me as a client. For reference: I was a $700-per-visit client. If this is how she treats someone investing that much, I can't imagine the experience for anyone spending less. If you still choose to go: pay with a solid credit card. Thankfully, mine sided with me and issued a full refund after seeing the photos and text thread. _____________________ Edited to add, in response to the salon's reply (8.12.25): To clarify a few things mentioned, for additional transparency: Again, I booked by phone every time so your team could allot enough time for my long, vivid-treated hair. I never used the online system. I never asked for any clients to be moved around. I never chose the length of my service. The first appointment was not fully corrected -- just a darker overlay added to blend the harsh bleach, which faded. I didn't push the issue and was never offered or given a refund, ever. Nor did I reach out about the issues with my second appointment; I fixed it myself. The lighting in the salon makes it very difficult to assess the results before leaving -- whether one black wall or not, the fact of the matter is Panduh's space is dim and backlit. I communicated calmly and respectfully, shared photos, and simply asked for the banding to be fixed. You acknowledged it and declined. Then dropped me as a client. If you're going to respond, please include the full context. I am.

Another amazing haircut and rest for my spirit. I saw Esther this time and I was very impressed-…read morenot just by her skills as a stylist, but also with her warmth and ease. Do you know how some bartenders and hairstylist double as professional best friends and pseudo -therapists? Even if your schedules busy and getting your hair cut is kind of a pain... these are the people that make you look forward to that errand because it will really feel more like you've just taken a break in your day to chat with your bestie. Well, that's Esther, all the way! All of the staff is incredibly friendly and the vibe of the Salon is super homey. The owner Panduh is super generous and is clearly invested in the Queer & Trans community. I feel lucky to have found them, and hope to see them whenever I'm in Durham. Super bummed I'll be on the road too much to get my hair cut there every time.

Tiffany was such a fabulous esthetician. Her standards and sophistication with the products that…read moreAveda offers and her wonderful instincts with customer service, will serve her well! I cannot wait to come again.

I've been going to Aveda for 15 years and yesterday, as I was waiting for over 20 minutes for my…read morestudent to come get me (watching a group of them stare at their phones), standing in the lobby with 6 other people because one bench was taken up by a person and another was being used by a makeup artist doing someone's makeup ...i seriously considered why I go there. Their products are ridiculously expensive- I refuse to pay $60 for a bottle of shampoo, they just raised their salon prices again and with the tip I add on I am paying the same amount as a regular salon and probably would have a better experience. Are they trying to be a school or customer focused business? If it's the latter, they are missing the mark. My appointment- because my student didn't get started until a half an hour after my appointment- was almost 4 hours long-for a root touch up and trim. I'm all for supporting the students but when part of that time is them not understanding how treat a customer and prolonging a visit to ridiculous lengths it makes a customer question what is the point of going there.Also- when you check in you're supposed to sign a waiver for the services. I have done one for each time I have had an appointment. Yesterday, a woman walked in, the girl at the desk said hey X, then sat down to make a call and said "am I checked I ? The girl at the desk instructed another girl to check in X. No waiver. Come on...don't skirt the rules. If you mess up that woman's hair, the first thing she will say is "what waiver"?