I wish I could say this was an amazing experience, especially given how beautiful the spa is and…read morehow kind and welcoming the staff were. The amenities were pristine, well-maintained, and exactly what you'd expect from a high-end spa. Everyone I interacted with was warm and professional, and I
could tell they genuinely wanted guests to have a great experience. Unfortunately, my massage was anything but.
From the start, it was clear that my massage therapist, David, never even glanced at my intake form. He had no idea what I was looking for, what areas needed attention, or even how comfortable I was with certain techniques. That lack of attention set the tone for the entire session, making it feel impersonal and disconnected-definitely not the high-end experience I had expected.
One of my biggest frustrations was that I spent almost the entire massage covered with a sheet, and instead of making direct contact, he mostly worked over it. The only places he actually touched were my feet, calves, arms, back, and just the *sides* of my neck-*not even my ears, not my face, not my head, not the front of my neck, nothing.* On top of that, he spent so much time adjusting, tucking,
and pulling at the sheets that it completely took me out of the moment.
I had also paid extra for a lymphatic drainage "dry brush enhancement," but it was clear he either forgot or didn't actually know how to do it. He skipped key areas like my chest, clavicle, head, and the back of my neck. The dry brushing itself lasted maybe 20 seconds on my back and another 20 seconds on just ONE leg, as if it was an afterthought.
Then, just as I was trying to settle in, a vacuum started running for 5-10 minutes, completely pulling me out of any relaxation.
The most disappointing part was when I turned onto my back. *This* was when I expected real attention to my chest, neck, and head, but it never happened. Instead, he inclined the table at an awkward 20-30% angle, making my head fall uncomfortably to the side. It felt unnatural and even painful. And yet, despite what I assumed was meant to help with lymphatic drainage, he *still* never touched my clavicles, never worked on my jawline, never massaged my chest. He just rubbed the *sides* of my neck-nothing more.
When the massage ended, I was so disappointed that I explained my concerns to the staff. They were kind, they listened, and I could tell they felt bad that I didn't have the experience I was hoping for-but all they could do was apologize. I don't think it was their fault, and I know they probably did the best they could within their limits, but it was still frustrating to walk away without any real
resolution.
I walked in expecting a high-end, customized experience, and instead, I left feeling ignored,
frustrated, and honestly, a little sad. The spa itself is stunning, and the staff were lovely, but the massage was a complete letdown. I truly believe the staff cares about the guests, but I also believe that for the price I paid, there should have been more effort to make things right. At the end of the day, I could have had a much better massage-at a fraction of the price at Massage Envy.