This is my 2nd review for The W Spa --- I just cannot say enough good things!…read more When I find a place where the services are not only phenomenal but the customer service is out of this world as well, I just have to share. I've been a regular customer for 10+ years and have loved watching their business grow. I regularly see Kim W. for eyebrow waxing and she is so talented---a true artist! She always makes me feel comfortable, beautiful and happy. I look forward to my appointments with her not just because of how it makes me look but because I love just chatting with her! I've also tried the 'lash lift' with Kim and love it, I couldn't believe the difference it made. Last week I had my very first facial ever with Kim and I was totally blown away, as soon as it was over I was thinking of wanting to book another appointment. I did have a very slight problem and could not have asked for a more professional, courteous and caring resolution. I have found that you find out the true 'core beliefs' of a business when something doesn't go as expected and The W Spa has once again proven to me that they truly care about their customers. That kind of experience only reinforces my love and loyalty for them. Today I had a 90 minute deep tissue massage with Lisa Jo and I left feeling amazing. Lisa Jo is such a kind person, so genuine and caring and her massages are out of this world. Worth every penny! I also look forward to seeing Lisa Jo simply because she is so wonderful to talk with. I have compared their prices to other places and while I think some things are a bit more expensive there, I have found it to be worth it. The spa is beautiful, peaceful and immaculate. Everyone at The W Spa is friendly, kind and so very talented. Give them a try, you won't regret it!

Relaxing experience…read more I had a spring facial : this was delightful! I felt refreshed and rejuvenated! I also got a massage which left me wishing for more. I asked for more pressure but didn't receive it. I'd say it was a pleasant experience but if you're looking for deep tissue or pressure release this likely isn't the place. Beautiful facility and friendly staff

In a word: Perfect. Bobbi the owner is truly amazing at her craft and does the best job at…read morecleaning up my overgrown eyebrows after I inevitably wait too long to come in. The location is VERY conveniently located next to my nail salon, so I really have no excuse. The salon space is wide open and clean. There are many service options, but I always get my eyebrows threaded. I would recommend this to anyone looking for hair removal services. They deserve their impeccable YELP rating.

Bobbi is both experienced and talented with threading brows. She listens. The others need more…read moretraining in skill and listening.

Just moved to Buffalo this week, and it looks like I've found my new waxing salon!! Therese was so…read morewarm in welcoming me via phone and got me scheduled in for a same-day appt. High vibes and a goddess-like experience with amazing Kiki

Great place and reasonable prices the owner was pleasant and made me feel welcomed from the get…read morego!

Updating my review as I've been coming here consistently for my brows now and my experiences have…read morebeen great! I saw Lexi first, she did a phenomenal job .. I wanted to reschedule with her next, but our schedules just didn't align, so I have been seeing Jenna ever since. I love seeing her! She's always upbeat and friendly and always makes sure I'm happy with my brows before I leave. The ladies who check me in and out are also always friendly.

As a longtime European Wax Center customer, it's time to look elsewhere. I've been a member at this…read morelocation since 2017, and the service and EWC products overall have gone down substantially--to the point I attended the Main Street location for services (ultimately the same). I just waited 15 minutes for a service (eyebrows) that takes the same amount of time. While I'm appreciative of the $10 credit towards products after inquiring at 3pm why I'm still waiting when my appointment was at 2:45pm, the end result is no longer worth the investment. I only had one service left (today) on my wax pass and will go to a technician who specializes in eyebrows. What I got today was wasn't bad but meh. One significant difference I've noticed over the years is how quickly hair grows back (for eyebrows and south of the border). With a company that's releasing 50 different "slow growth" products under the sun, this makes sense to keep customers coming back for waxes and products to reduce growth. (Not seeing the result you want? Buy more products.) Kudos to those who do see results, but I've body washed and polished. Hasn't worked for me, and one of the products might've caused a rash. The *biggest* issue I have with EWC as a whole is that, for south of the border waxes, waxers don't get all of the hair which requires you to come back in for a touch-up appointment. (If you didn't know, you have five-ish days to rebook an appointment for missed hair at no cost. Not sure how or if this is advertised. I only found out last year.) And I'm not talking about someone popping in with hair as thick as a hedges. Without fail, there's almost always a small section that was missed or not thoroughly waxed I find when I get home. (I've had different EWC waxers at different locations. No one gave me a mirror to inspect.) It happened last month at this location and previously at the Main Street location before that. Having to schedule touch-ups after waxing gets annoying. There's a limited window to do so, and if the service did what it needed to do in the first place, we could all save time wasted redoing the entire appointment. *Another* issue I have is that waxers have but so many times they can wax an area. So if they wax your leg, and after the number EWC says is the limit, you have to come back for a touch-up. One waxer at this location last year tried to *tweeze* remaining hair on my cooch before she told me about the touch-up appointments. There wasn't a chance in this world I was sitting through that! My hair (*with* "slow growth" products) almost always grows back less than a week after my wax. What's funny is I started purchasing an at-home wax kit two months ago to give myself a south of the border wax. Not only did it last longer than EWC, but it was a third of the price. Also echoing another review of how rushed waxers get. Speaking to some waxers, their schedules are packed, which means stronger chances to wax off something by mistake or not do the best job. The turnover at EWC is WILD! There was a time not too long ago when the person I saw was gone, so I got someone else. That someone else left (for whatever reason), so there was someone else. Not the same as it used to be, so it's time to move on.

I've come to Amanda 3x now for a cupping plus massage oin some problem areas and she is a true…read moreartist and scientist in one. The way she finds the problem points and their releases would make Indiana Jones jealous, and the way she uses her skills to paint a portrait of heraling on the areas she works is miraculas. In 3 treatments over the last 8 days I went from hardship in basic daily activities to able to return to my PT. She has been a true angel for me and has a loyal client in me. Her passion and love for massage and helping people to heal shines so bright and truly plays into how excellent she helps you feel. Side note she found a problem area since I was a teenager and just worked it despite my being their for the other things. That awareness and care really sets one apart. I honestly do not feel 5 stars does her justice.

I work here, so not sure if this counts, but I must say the energy here is amazing. Love what I do…read moreand the people I work with. My clients always make me smile, and sometimes I can't believe I get to live the dream.

Mahreen is amazing! She made me feel so comfortable and did an amazing job on my eyebrows! Her spa…read moreis very clean and cozy, I will definitely be back!

Mahreen is the only one I trust with my waxing! A clean and professional business with people who…read moremake you feel at home. Couldn't recommend them more!

We came in for pedicures and were pleasantly greeted. We had appointments and they were very…read moreprompt and professional. Service was excellent! It is a huge place! Great for groups! Very elegantly appointed.

Ty the manager is very personable! He greets everyone with great energy and a smile! When you 1st…read morewalk in it's soooo beautiful'! The ambience is amazing! All of the spa chairs are so clean! They offer a variety of services!

Rose is the absolute best. Welcoming, knowledgeable and friendly…read more The mini facials are terrific and relaxing. She always does a great job on brows. I was a customer before she had her own salon.

From the owner: Eyebrow Artistry specializes in the waxing and shaping of the brow. We also do body waxing includes…read moreAustralian Wax and facial, legs, arms, etc. We also do manicures, pedicures, gel nail polish, all natural, no chemical, no preservative facials. We use fresh fruit and vegetables and hand make each facial in advance. Every month we have a signature facial which is $25 less than our regular facial ($65 vs. $90). Gift certificates are available and join our brow club. Every 7 brows we wax, the 8th one is free.. (Cannot be combined with any other offers) We also take spa finder gift certificates.

I started coming here for waxes and recently began getting facials here as well. I see Allison, but…read morefriends of mine see Christa and Emily and from what I hear, they're all very good. They're doing a great job with COVID protocols. You wait outside or in your car until called to come in, so that you're the only one in the main area during check in and check out. You have your temp taken and asked to sanitize your hands (or wash at the sink) before getting started. It's too soon to really report on overall changes to my skin's conditions, but my facial was thorough and relaxing, and my skin was positively glowing when I left. I don't say that lightly. Allison made a lot of great recommendations, and I picked up a hydrating serum there based on her recommendations. It's a calm, relaxing atmosphere and I feel comfortable and confident there. I'm a client for life!

Special, one of a kind place, excellent service, immaculately clean. Crista found all the best…read morecolors for my makeup. Highly recommended!

I got a brazilian wax yesterday and the waxer was very nice and she seemed worried because I was in…read morea lot of pain (I bled a little as well after certain strips) and told me that we could stop at any time. There were a few hairs on the top that wouldn't pull and I told her it was okay and that we could just stop. When I got home, I noticed so much hair in other areas, I have at least 20% of my hair still left over and honestly I'm pretty upset that I even paid for this service because I've had brazilian waxes in the past and I've ALWAYS left with no hair leftover. I have NEVER cried after a wax appointment from disappointment until last night, I only got this wax because I'm going on vacation for my birthday in literally the next 24 hours and I knew I was gonna get in the pool at my hotel but had I known I would be leaving like this, I would've just shaved and saved my money. Again, she was a very nice girl but it looks like i'm ready for a 3-4 weeks touch-up and not like i just got a FRESH wax. I can't even come by to get a touch-up because I have work all day today and then I have to get my nails done after. Is there any way I can get a refund or at least a partial refund?

I like the service, they are always professional. The center always looks nice and clean. The only…read morebad part is they have a high turnover rate.