Took my little sister to CHEZ ANN SALON for a highlight and cut. She needed a root touch up and some foils in the back. Probably only needed a partial highlight but instead was charged a full highlight, which I wouldn't have cared if it was done properly! Her stylist was Blair, level 1 stylist. It took her almost 4 hours in total to do a highlight and wash/blow dry. Didn't have time to cut it because it took her so long. She made her hair extremely streaky. You can even tell the size of her brush that she used for bleach. When I spoke to the manager Paige she said "something went wrong and Blair is a good stylist" our experience says differently. Have given this place many chances and there is always issues. Done wasting almost 400 on shitty supercut results. Did get a full refund because of how bad it was. Please be cautious when going to CHEZ ANN SALON!! They don't care about their clients, just money! That's why they have a revolving door of new inexperienced stylists. read more

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Christopher was great (5 stars) with adding some subtle highlights and toner but after that I had booked last minute knowing that is my risk of course I had just taken the available appointment with another stylist that I was not familiar with. In which she did not unfortunately go " subtle" on highlights. read more

The woman that had been doing my hair is no longer in business so I needed to find a new stylist. I went to school with John Paul and saw that he recently returned to Buffalo and is working at Chez Ann. So I decided to make an appointment. Staff was all very friendly. The salon is clean and well-kept. Safety measures are being followed to protect everyone from COVID as much as possible. John Paul is very friendly and professional. He did a great job with the cut and color. I appreciate the fact that because he's been doing this for 30 plus years he's was able to cut my hair the way I wanted it without a million questions. I already booked my next appointment read more

First off, they cancelled my appointment 3 hours before. I had to call and reschedule for a different day. When I was rescheduled I came in for a gel manicure and spent $65 on this. Super sloppy, nail polish all over my nail bed and she didn't even trim my nails so they are all different lengths. read more

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Lynzy has done my hair a number of times and each time I am completely satisfied. She always recommends styles and she does a fantastic job. I get numerous compliments from people and I always tell them that Lynzy is the best. read more

I haven't been there in awhile and before my last appointment I always had good results from them. There seems to be a lot of new stylists and maybe they aren't as experienced. I asked for balayage and a money piece in front. The balayage was fine but she fried the front of my hair so bad that it broke and now I have to live with these frizzy broken pieces in the front until they grow back. For the money I paid ($300), it should be perfect. Not sure if it's the product or the stylist, but I'm probably not going back. read more

If you're looking for someone who works with blondes, I 100% recommend coming here and asking for Lynzy. Lynzy has been doing my hair for a while now and she never fails to make my hair look amazing every single time. She truly is amazing at what she does and no matter what I ask for, haircuts or color, she kills it. The whole salon is great!! All the staff is super nice, the salon is very clean and so cute inside. Great atmosphere, great people, amazing salon. read more

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Lauren is my go to stylist here and I completely trust her whenever I come in for a trim/color. She always understands my needs and I like that I don't have to stress too much on details as she will always nail the haircut and color that I want. Services are always on point and the atmosphere is comfortable/relaxing. I would 100% recommend this place to anyone looking for a hairstyle change read more

I recently started going to Chez Ann for my nails. I love the Dazzle Dry polish and learned through a Google search that they do this service. If you don't know about Dazzle Dry, you should Google it because it's a great alternative to gel! For the past two months I've been seeing Miranda. Miranda is an extremely talented nail technician who is also very sweet and kind. I just adore getting services done by her. She is going out on maternity leave, so I'll be seeing someone else, but I'm confident I'll have a great experience based on all of the previous experiences I've had at Chez An. You can tell it is a very well ran business. Oh, and the front desk ladies are wonderful. Very welcoming and inviting which isn't something you find at every salon! read more

Overpriced !!! This salon is in Buffalo not NYC !!! Wake Up ! You are truly paying for another expansion for the salon. Disappointment and rudeness from front gate staff , overpriced and always having to wait for stylists as they run terribly behind schedule. Avoid this at all costs and find a salon that appreciates you and doesn't price gouge ! I would give a Zero Star but you have to Atleast give one star to post your review read more

I hate to do make a review like this but it's pretty bad. I had scheduled a pedicure and when I arrived I was taken back by an assistant and she said she is going set up to help the nail technician that was finishing up with another client...ok not a problem, things happen or services take longer than expected. I sat there for over 30 minutes and not one person said anything or came by to check on me to let me know what was happening. I just sat there in the chair soaking in lukewarm water and no one to be found. Once the nail tech arrived, I felt rushed so she could get to her next client. I've been coming to Chez Ann for years but after this experience, I will not be returning. read more

Go with Rob Burgio. He's an amazing stylist and colorist. I can't even think of more words to write because the photos will just show you. No need for me to explain how awesome he is. I got my eyebrows done with Chelsea and she did an amazing job. I asked for a shape up because I don't like thin eyebrows. She did exactly what I asked for. They look great ! Tiny little qualm, one of the assistants not related to him was rough with my hair when it was getting washed. I thought her fingers were going to go through my skull. read more

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I was a regular client for years but evidently a new, immature employee reported me as being rude. Ann, the owner said the staff is always right and without any input from me told me to find another salon. In addition, I was blocked by my tech on FB. Obviously, customers are disposable and not worth a hearing. The attitude is that if a kangaroo court. Don't get involved they are only interested in your loyalty without owning you a courtesy for your loyalty. AVOID if you are loyal. read more

When I found this salon i INSTANTLY fell in love. The staff is so friendly and accommodating. I instantly feel at home here. The new addition to the salon is beautiful and it has made the salon that much more worth the money. I recommend this salon and my stylist, Lola, to everyone I know. I'm so happy to have found not only a beautiful and fairly priced salon, but also a stylist that knows what I want before I do, someone who truly cares about her clienteand never ever disappoints. 100% recommend Chez Ann and especially Lola if you are looking to rock some blonde :) read more

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I have only ever been here for their waxing services but Ashley and Daisy are both fantastic. They're comfortable with any type of wax you need and are also very personable. The service is very quick and effective, and I will choose this place over another any day! read more

Had the best pedicure ever (luxury pedicure). Alexis was legit the best nail technician I've ever had. My toes belonged in the louvre when she was finished! read more

I can only comment on manicures and pedicures here because that's all i've come in for.. but they're great and I've been back many times! From the time you walk in and they offer you a drink (usually...) to when you leave feeling great about your new mani.. it's a great experience overall. I love this place, so clean and classy. They redid the nail area recently so it's bigger and can accommodate more people. I much prefer it now to before when you were sort of stuck behind the hairstylists while getting your nails done. Now theres a big long table in the front for manicures and a nice little area for pedicures. Still only 4 at a time for pedicures, but it doesn't matter to me because it's usually just my mom and I :) The staff are all wonderful and so friendly. It's so sweet they'll even remember the conversation you had months before. I'll come in and they'll say, "So how was that trip you went on?!" or something like that where it makes you feel like you're more than just a customer. They'll help pick a color or style for your nails. They're very professional, you can tell they pay close attention to every detail- but still somehow get you in and out pretty quickly! It's impressive. My mom and I agree, our gel manicures last longer here than almost any other place we've been to (and i can't even count how many places i've gotten manicures!). They only complaint I would have is that the prices are a little high. They sometimes have specials, the express pedicure is reasonable. The gel nails are a little more than a lot of smaller nail salons, but I think you're definitely paying for quality and cleanliness. And they're great about fixing any problems right away at no charge. One suggestion.. I would definitely make an appointment ahead of time. Especially if you're with more than one person, or if it's a busy time of year (holidays, spring break, etc.). I've never had a problem getting in at least close to the time I was hoping for. I would say I recommend a specific girl for manicures or pedicures, but actually i've had many and they're all pretty great! Definitely a great place to treat yourself :) read more

Chez Ann Salon - White Nails, Pink Toes :) Quality manicures and pedicures! - Skin Care Near Me - Williamsville, New York

One happy Customer!!! I'm beyond impressed. I am relatively new to the city and I wanted to find some nice salon in my neighborhood. Let me tell you, I'm obsessive about my hair and I really took time to carefully pick my stylist. After checking their website, I registered for a haircut with Lynzy. She was so so nice and welcoming. She took her time to explain everything from A-Z. I have thick, coarse and curly hair, which are hard to manage. But I left the salon with an amazing haircut and nice blow-out. I was under the impression that they use generous amount of products on your hair and the quality is top-notch ! The smell of those products are just divine. You can purchase most of the products inside. I purchased something by Lynzy's recommendation and can't wait to use it. Overall the ambiance of this place is amazing and definitely raised my mood. They also offer nail services, facials and they even do eyelash extensions. I already recommended this place to my friends and will be back myself too. read more

This is incredibly hard to write but I feel I need to let the people know my experience. I will start off by saying, I have been coming to this salon for over 15 years now, for various services like pedicures, manicures, hair cuts and coloring and have always had a pleasant 5 star experience. Today I made an appointment to get a trim, it had been 6 months since I last got my haircut, so it was time! I was so thrilled to get an appointment right away. when I arrived I was greeted, checked in, temperature taken and asked to wait. My appointment was for 11am, I was taken back around 11:20a, no biggie. My appointment was with Emma. I shared pictures and videos of how I had my hair last to illustrate what I wanted her to cut my hair like, which was basically a dramatic angled bob. We chatted a bit and She was excited to get started. We went back to the sinks, did the ol wash and condition, then headed back to the chair. Emma started with trimming up my undercut :) Next she worked on the angled bob, this is where I think things went wrong instead of creating a nice diagonal line with my cut, it was turning in just a regular bob, curled under my chin. I was so embarrassed to say that i did not like it but I couldn't leave the salon looking like that. I mentioned to her as politely as possible that I didn't like the cut. I showed the pics and videos again and She worked on it some more, taking more length off... it was too far gone by this point to get the cut I had come in for As she was frantically working, Emma reprimanded me basically for being her booking. She said that I should have specifically asked for someone with skills in short hair to do my cut. At this point I felt terrible, I was literally shaking and wanted to cry. I felt so bad for not knowing that and apologized profusely. I had explained to her this was only my second time getting a short hair cut (it had always been super long down to my butt) and was never told that was the protocol in salons. I left there extremely sad, embarrassed and confused as to what just happened. And to top it off I hate my haircut so much, so so much.... Ann, the owner, did attempt to make the cut better, but it is just awful and not what I wanted. I am so upset with the way it looks. And yes, I was still asked to pay $54 for the cut. The silver lining in this: Thank you Emma for teaching me to ask for specialists going forward. Definitely will not be coming back here any time soon, if at all. Ladies (and gentlemen, too) go to salons to feel better about themselves, not worse, and I feel terrible. Worst salon experience I've ever had. read more

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I've gone for hair and massages and haven't been disappointed in either service! The first time I went, Meredith did my hair. She did a great job, so when I was ready to go back, I called and requested her. She wasn't available, though, so I asked for an appointment with someone else who was good with color. I was booked with James. I actually preferred having James do my hair, but he works in the City location now, so I go there for hair now. I booked a Swedish massage with Michelle about two months ago. She told me she could feel the tightness in my shoulders and neck and recommended I book a deep tissue massage if I wanted to come back. I didn't feel at all pushed or forced into booking a second appointment. I took it as a helpful recommendation, merely as I'm sure it was intended. About two weeks later, I booked a deep tissue massage with Michelle and I have to say it was the best massage I've ever had. I had a shoulder/neck injury several years ago and have had many people try to work out the pain. I've even been to a couple of chiropractors for help. Nobody has really been able to get anywhere with it. Well, until Michelle that is. It's almost as if Michelle can feel exactly what I'm feeling. She knows exactly how much pressure to use and exactly what my body can tolerate. We talk about what I've been feeling before the massage begins and she is open to my feedback during the massage. After my second massage, Michelle gave me a 10% off coupon for the price of the massage. She told me she realized it was a little bit more than the Swedish massage and wanted to help me cover that cost. Since those first two massages, I've been back at least once a week (sometimes twice a week). Each time, I walk away feeling like a million bucks! I actually fell asleep during my most recent deep tissue massage. The spa/salon offers online booking. They call to remind you of your appointments. The staff is friendly and outgoing, not at all uppity or "big city" attitude. I always feel very comfortable during my appointments, and I appreciate their Text Messaging service, which alerts me to specials and savings at the spa. Oh, and they also offer services for the guys! read more

I have been going to this salon ever since I was a child. Ann the owner is a wonderful person who is passionate about what she does. My favorite colorist here is corine. She is a true artist and knows exactly what she's doing. She has years of experience and will make sure she gets every detail right. I would highly recommend this salon. read more

Chez Ann Salon - Skin Care Near Me - Williamsville, New York

I love this salon, they offer every service. I get my hair colored here with Kate T., she not only understands how to accommodate my gray hair difficulties, she assisted with a color correction from previous bad experience at another salon, shes a blow out queen. I've never had a better cut and blow out The salon also offers snacks, beverages and the staff is huge and efficient. There is no wait and they are always busy, I've never been rushed, Kate spends quality time to understand your personal preference and style. I highly recommend!! read more

Donna is the absolute best. She is an expert on hair. I walk in, and give a vague description of what I want with color and cut and she works her magic. Easily my favorite hairdresser ever. Love her. read more

I requested "natural" extensions done but was charged 250$. Their site says I should have been charged a lesser charge. I was livid and filled out a form to appeal the price but I received a call back a few days later from the manager trying to justify the extra costs. The other one star posts speaks for themselves. Clearly they are scammers and I would never recommend anyone to go to this salon unless you want to be overcharged for services. I have never ever been treated this way. I will be following up with the better business bureau in regards to this incident. read more

Chez Ann Salon - Skin Care Near Me - Williamsville, New York

I would just like to say KUDOS to Rebecca!!!! You brought me back to life! Haven't been to this salon in over 15 years (and I was a loyal every 6 week customer beforehand) so I thought after talking to some recent patrons to give it another try! Rebecca was sweet, knew her stuff, and transformed my COVID-19 dirty dishwater brownish blonde strands into liquid gold! My cut was on-point as well. Don't get me wrong....it's pricey but worth it! Thanks Rebecca, I'll see you soon....in about 6 weeks or so! read more

Ann, the owner, was EXTREMELY rude to my mother. Instead of listening to what she had to say, Ann accused my mother of being rude and refused to listen to my mother. To make matters worse, Ann hung up on my mother. She claims that her people come first, so beware, you will always be wrong in this unprofessional woman's opinion. read more

Place is neat and tidy Owner is always w/ a smile Staff seems to really care about the industry Never a moment without kindness and never a rush job They know I am ill and always do their best to help me Prices may be a bit high I stress bit - u get what u pay for (great staff, cleanliness and so forth) Never are we pushed to buy product once I had product in my hand she got ready to total me and said this is not for you - we are out of such & such but that is for you WOW read more

I am in my hometown for a wedding and booked and express 30min. pedicure I left the salon after 45mins. With no polish on my nails. When I checked out and told the front desk that I was unhappy with the service I didn't actually receive they said "no problem, we will just charge you for a polish change. " There is no polish on my toes!!!! Wildly under trained staff who clipped my nails and filed my toe nails with a nail file that looked like it came with a happy meal. Skip this salon. read more

This review is for an express pedicure ONLY... I change my tune from my original review... On Friday, my Mom decided to treat my sister and I to an express pedicure at Chez Ann! I had a pedicure here about 10 years ago and enjoyed it. Friday was semi-enjoyable as well, though the salon has gotten older and doesn't seem like it's as well kept up as it once was. I've always liked this salon though. I've had the best highlights of my life from here after all. Anywho, Ashley did an okay job on my feet. It kind of grossed me out that her long dark hairs were all over the tub and eventually all over my feet. I would think this would be a quick, easy clean up and it would have made me feel more comfortable and clean. And I would hope she would want to clean her station as well. Long hairs all over the place totally grosses me out. Definitely one of the reasons I keep my hair SHORT. Since I had this pedi on Friday late afternoon, my polish has chipped already! 3 days of polish?? That doesn't seem right. I felt some sharp edge on my big toe nail and it got caught on a blanket and ripped off. I thought it was my nail at first and then I realized that it was the polish! Super disappointing! Plus now that I removed my polish, I see a few little scabbed nicks around my cuticles. WTF?! No wonder they hurt! Krista worked on my sister's feet and she hasn't had any complaints. Her polish is still on. For $28, I'm disappointed that my polish has already chipped. I've had better pedicures elsewhere and the polish has lasted for weeks! The entire process took about 30 minutes, so that was a plus. But the "chair" was hard to step up into and as a larger woman it was kind of embarrassing to have to crawl up into the seat. Overall a mediocre visit and disappointing results just a few days later. I wouldn't get a pedi here again but I would possibly get my hair done if I came back. Seems like maybe the owners are putting too many of their eggs in the downtown salon basket and might be neglecting the suburban salon. read more

This review is for pedicure services only, I've never gotten my hair done or any other salon services, although on my last visit it looks like they are expanding the spa area into next door, which will be nice! I have gotten pedicures here for at least 5 years, although I do not go regularly (usually just before special occasions or vacation) but I've been pleased every single time. They have several pedicure options but I usually go for the regular pedicure vs. the express. At $46 its a little pricier than some places, but every nail technician I've ever had has done a fabulous job. My husband goes occasionally with me for a pedicure and they do a great job with men as well. The pedicure area is very comfortable, private, and relaxing, and they take their time to do everything right. My pedicures usually last several weeks. Chez Ann is a great place to get a pedicure if you are looking for "spa-like" treatment. read more

I came here for a pedicure and I was super excited because it's my first time at a nice luxury spa! Everything was clean and sanitized, but the service was subpar. My technician was a bit rough and she seemed to be in a hurry. She barely spent any time filing my nails. When it came to painting, she also seemed to be in a hurry. My toes came out very streaky. Also, she ended up nipping me while cutting my cuticles. For a nice day spa - I'm very disappointed with the service and will not be returning. read more

Spa days with the girlfriends. They have package deals...massage, facial, manicure and pedi

I would not go here if you have an expensive haircut. The staff is undertrained. They stuck me with someone who had clearly no idea how to cut short hair. I now have a crooked part on my head whereas, I was able to part my hair on both sides up until now. The right side is about an inch shorter than my left. My whole head is 2+ inches shorter than I asked for. When I told her I was unhappy with it, she took thinning shears to the back of my head and now I have a bald spot in the back. They then wanted to charge me $186. I'm left with something I am completely disgusted with and can do nothing about it until it grows back. DO NOT GO HERE. read more

It's loud and young but at the same time there's lots of "ladies" with "work done". However, capital B, But it's a fabulous place to get a cute hair cut. Meredith is such a doll and does a fantastic job with my hair. It's really not her fault that I forget to get it cut so it looks awful half the time. If I could remember to get regular trims I wouldn't be such a hot mess. If I wasn't such a hot mess, I wouldn't be KS, so you win some/lose some. The mani/pedi area is really cute and has those chairs like they have at Jin Soon in NYC. But, but, but, it's so loud! It's not serene! It's noisy. read more

Scheduled a manicure here because I wanted a quality job done and between their reputation and prices I figured this would be a nice way to get a little pampering and a sure thing good product. The gel I had on took a bit to get off, and as a result the job was very rushed, and I left with a dented, bumpy, dull manicure that looked like it was at least a week old when I left the salon. Really disappointing. This gel manicure is only three days old and I really just want it off at this point. read more

1 I went there to have extensions put in!! I thought I was going to a very reputable salon..unbeknown to me it wasn't anything like that..the stylist Krista who did my extensions did not put them in right..I asked for at least half my money back, but they refused..they wanted me to go back which I refused..why go back to fix her mistake...a day after that call to them 2 of my extensions fell out!!! I will not be returning... read more

The best salon for curly hair. I haven't found anyone who actually knows what they're doing with my curls until I came here and had Antonella help me. My hair has never looked better! read more

Oh my gosh! Where do I even begin? This salon is simply the best! Ok, so I have had a whole lot of bad cuts and colors throughout my life so it is not easy to get me to be comfortable with a stylist. Chez Ann not only gave me the only haircut I have ever liked (loved), but they have also done a beautiful job of correcting the mistakes of other salons. Most recently, I went in to fix a cut and color that someone else did. The stylist I had knew exactly what my vision for my hair was and executed it perfectly. I'm not sure why I went to a different salon in the first place but I never will again! Side bar- while I was at CA some of the stylists were taking sort of a "continuing education" class right in the salon out of the way of customers and stylists. It was so clear why the salon is so great- they care about making their stylists the best and take the steps to do exactly that. read more

Kate L is my go-to girl here.. she does an amazing job with my hair every time. she does a perfect blowout and is an amazing colorist... she always gets the exact color that I ask for. Well worth it for something as important as hair. read more

Loved my experience here! Katrina did my manicure and pedicure and it was fantastic. The salon is beautiful inside and super clean. I will definitely be back regularly! read more