I got my hair trimmed recently. It was my first (and now last) time at Envy. I mostly chose this…read moreplace due to the convenience of scheduling an appointment online, but the reviews were also promising. The lady who trimmed my hair did a decent job and was nice. My review, however, is for an atrocious experience I had with the owner, Brandi Wilson. My sister's first time at Envy didn't go as well as mine. Someone there attempted a balayage that... Well, let's just say she's had to spend hundreds of dollars correcting at other salons. Unsure of how the refund process works, she took me with her to speak with the manager about it. Ms. Wilson was with a client when we walked in. Awkwardly, my sister had to explain her situation while Ms. Wilson washed another lady's hair. She barely looked at us and acted like we were an annoying distraction from her work. Nevertheless, my sister kindly explained that the stylist didn't use the freehand painting technique that one uses for a proper balayage. Instead, she used foils from root to tip, all over, which resulted in chunky highlights that didn't naturally blend in. It was not a balayage in any way, shape, or form. (Picture attached.) Ms. Wilson saw that picture and didn't see anything wrong with it. She responded, first, with a lecture on what balayage is in an effort to discredit us - with misinformation, no less. She said balayage "isn't necessarily a technique" - no, it is a technique. That's literally what it is, what makes it special in the first place - the unique application. The more she talked about it, the more ignorant and patronizing she came across. She told us we have to talk to the stylist and that she could give us the stylist's number. All well and good. But then she left us standing there and continued picking apart my sister's complaint. She kept saying unhelpful, inflammatory things like, "Well if you'd talked to [the stylist] first maybe she would've fixed your hair for free." I don't know if she was in a bad mood or what, but she wanted to argue. Understandably I was irritated by this, but I stayed calm. I said we didn't want the original stylist to fix my sister's hair. Ms. Wilson acted like she had been personally attacked. She raised her voice and became visibly angry, demanding, "What do you want me to do?" I tried to say we just wanted the stylist's number but she kept talking over me. It made us very uncomfortable, so I had to tell her to chill. She seriously needed to calm down; there was no need for her to get defensive and escalate the situation. Instead, she lost it. She started yelling. She told us to leave before she called the police. She shouted, and I quote, "Exit my fricken business!" I was beyond done and going to leave, but we still needed the stylist's number for a refund. So I asked her, calmly, "Could you please give us [the stylist's] contact information?" I thought it was a reasonable request. Still enraged, she snapped, "You know what? Find it online." (We have this exchange on video, by the way.) Admittedly I did call her a name right before I left, but it was my only act of aggression in the whole mess and, frankly, she deserved it after the way she treated us. I will be doing what Ms. Wilson said and staying out of her "fricken" business for good. I'm telling everyone I know to avoid Envy as well. There are better salons in the area that are professional, friendly, and highly skilled - Tease and Ross Michaels comes to mind. Ms. Wilson needs to work on basic customer service skills because this does not bode well for any business. As the owner you represent your entire salon, your staff - even if they are independent contractors. You need to treat customers with care and respect. Don't be condescending. Don't make excuses. A little empathy goes a long way. Doing a little research on balayage wouldn't hurt, either.

Dorthy is such a sweet person! She's amazing at what she does! When I get my hair done with her it…read morefeels like Ive known her for years! The salon looks and feels amazing.

Angelica gave me the perfect haircut - it was exactly what I wanted. Will be back to her for sure.read more

love having Chloe do my hair. she's done mine and my daughters. We always walk out loving our style.read more

Several members of our family have been getting their hair cut at Salon Sorellina/ Roots & Razors…read morefor several years. Service has been acceptable and consistent and we like not having to drive too far for haircuts. We brought our daughters in for back to school haircuts this year and had a terrible experience. Instead of charging the child haircut price for our 8 and 10 year old children, they overcharged us by $25 and did not say a word about it. After we got home, we noticed that the receipt was for much more than we expected. We texted the stylist to politely ask if there was a mistake made. There was not, she intentionally charged a higher price without telling us. She became very defensive and told us that our kids have "Too much hair". Our family is not white and our children have an average amount of hair for their ethnicity, but yes, more hair than the average white child. She also told us that she doesn't usually cut childrens' hair. Why did she accept the appointment then? The haircuts were not even good and absolutely not worth the price we paid. The entire interaction left us feeling awful. This salon has lost 6 customers as a result of this experience.

Unprofessional - fighting amongst the stylists; too much drama for less-than-average services.read more

Friendly, upbeat, accommodating and very professional! Been coming to this salon for a few years…read moreand they are always willing to accommodate a schedule or suggest services that are relevant to what you want. Leave your attitude and entitlement at the door because this place is for good vibes only!

Lack of professionalism; not possessing a fraction of patience in considering problem resolution…read more Easier to cancel you than to assist. No problem taking my business elsewhere. Mother of the groom up do, and the photographer asks for us to come earlier. I tried calling to request for an earlier appointment. Without a receptionist I leave a message but decide to drive in. All stylists were with a client, but was asked if I had an appointment. I told them my situation, and they informed me my stylist wouldn't be available until my appointed time. I apologized as they were all with clients, but asked if they could call my stylist. They said no, the stylist was with her mom who has health issues and was only coming in for my appointment, but asked if I wanted to cancel. I said no, I'd figure it out. I received a text from the stylist saying she could cancel if I'd like. As I continued to see how I could coordinate with the photographer before responding, I then get a text from the salon stating that I was disrespectful and they were canceling my appointment. Don't get me wrong, I wasn't pleased they weren't going to take the time to call the other stylist as I had requested (but obviously they did do), but by no means was I disrespectful. I understand and wish the best for the stylist and her ailing mom, but it seems apparent the stylist didn't want to keep the appointment and the salon personnel are quick to cancel out of convenience. Poor people and business practice. I highly discourage future patrons

Called to schedule an appointment and Bella was beyond courteous to adjust her schedule to…read moreaccommodate both myself and my friend, staying open past the usual closing time of 5pm. As for the haircut... well, after five months of travel (and letting the hair/beard out of control), both of us were in need of some TLC. Not in search of any particular hairstyle, we let Bella have at it and use her best judgment to fix us up. After an hour of chopping, buzzing, shaving, and good conversation, the end result was astonishing. Bella's expertise, attention to detail, and craftsmanship showed. I was blown away! I looked and felt like a completely different person. Hands-down the best haircut/beard trim I've gotten in my entire life. Could not speak more highly of the place! If in need of a haircut, save yourself the hassle of looking around at different places and come here. You'll thank me later. ;-)

Absolutely best hair cut I've ever had the privilege of receiving from Bella. After 5 months of…read moretravel in Asia as a recent US Navy vet and no hair maintenance, she not only fixed my mess but altered my look with mastery. Hot towels, hair wash, eye brow trim and stylized haircut for $25 is the best deal you'll get anywhere. The location is hidden near a tattoo parlor, so be sure to keep an eye out for it's worth it. There is also coffee and snacks for waiting, which was perfect while waiting on my friend. Highly reccomend!

I wish I could leave 0 stars! The owner seems more interested in making money than in the abilities…read moreof her staff or her independent contractors as she puts it. My experience was incredibly awful. The first and only time I have ever had a stylist mess my hair up so spectacularly that I was too embarrassed to leave my house! She never brought out color samples to match to my roots, she never toned my blonde highlights. She assured me she was a curly hair specialist but I left with so much product on my hair it took 5 washes to get it all out. I asked for low lights as well as highlights which never happened. I asked for a bang trim which she nearly forgot about and when I left my bangs were left long in some parts and short in other parts. Unless you want to waste $150 of your hard earned money, AVOID THIS PLACE!

First time in this salon. Hip, clean and comfortable. Jennie gave me a fresh shape and some…read morewonderful highlights that I was looking for. She listens. She gives suggestions. She cuts and checks the cut and how it works for me. Even spent extra time and attention on those face framing pieces. She is my go to gal.

Nichole is the best stylist I've ever had, a real gem! The vibe of the salon is awesome, she takes…read morecare of you, is gentle and personable, and makes me smile! I have had two different colors and two different hair styles in the last two years (I like to change things up) and the work she does is just amazing, a true artist! Do yourself a favor and call Nichole at Peacock Hair design in Port Orchard!

I love my hair. Nichole is amazing! Not only is she supper sweet but she's is a true artist and…read moreaffordable.

Kellie is hands down the best hairdresser I've ever been to! She's not only incredibly talented,…read morebut she truly listens to what you want and somehow makes it even better than you imagined. Every cut, color, or style I've had from her turns out flawless -- and she makes the whole experience relaxing, fun, and welcoming. Her attention to detail is unmatched, and you can tell she genuinely cares about her clients. I always leave her chair feeling confident and refreshed, like I just stepped out of a magazine shoot. If you're looking for someone who's both a total pro and a joy to be around, Kellie is the

My hair has always been a little... trouble. For me and others. And when it comes to hair cuts I'm…read moreobviously one of those customers that is hard to please.. because I naturally have curly hair and it can be a lot to work with. Sometimes I like it blown out and straight, and other times I let it do its curly thing. So I need a cut that will work with both. And I want a cut that won't leave it short and not grow healthy. Well, Emily Williams at Three Arrows Salon has the good hands and my hair THRIVES when she cuts it. I am never disappointed with her work and my hair absolutely is doing so great under her care. I can not stress this enough, I highly recommend Emily. The service, the quality, the vibe, and most the cost are all things I look for in services and Three Arrows has it.