I started as a customer at Velvet Waxing Studio several years ago, starting at the original…read moredowntown location where Tracy, the founder/owner, set the gold standard right from the start. That means A++ skill, professionalism, efficiency, and attention to detail. More recently, I've been seeing Emme at the Fitchburg location. I'll leave out the personal details of my services, but I appreciate that they work quickly, maintain truly exceptional cleanliness throughout the spaces, and are very good at reading the room--friendly enough to make you feel comfortable, but absolutely able to match the customer's preferred style. For me, that means less chit-chat and more "get down to business," especially since I go through these appointments without pain suppressants. Velvet continues to earn 5 stars.

I usually come in for a Brazilian with Whitney, who is phenomenal, but last night, my appointment…read morewas with Idalys. I was a little nervous purely because of routine and familiarity. Idalys did such an amazing job, she was great! She used a mix of hard wax and soft wax. She made the experience really comfortable and safe. The service was done after 20 minutes. My favorite thing to do every appointment is go to the bathroom and look at the new affirmation card by the light switch.

I was a hairdresser in the 60's and appreciate the quality work provided by Ken. His haircuts flow…read morewithout any cut marks and last even when I wait too long.

Looking for the perfect haircut? Look no further than Ken at Cha Cha! Ken is not only an incredibly…read moreprecise hairstylist but also a true artist who takes his time to listen to what you want and executes with diligent perfection. Even though I didn't give him much to work with, he still managed to give me one of the cutest haircuts I've ever had. Ken is trained in the Vidal Sassoon technique, which is to hairstyling what music theory is to a musician--an essential foundation that elevates his work to an art form. Honestly, with his level of skill and attention to detail, he could probably be charging twice as much in a big city. If you're looking for a stylist who will give you exactly what you're hoping for, I highly recommend Ken!

A truly local and lovely business that continues to grow mindfully due to the dreams and goals of…read moreowner Hannah. A great array of services are offered with new ones introduced regularly. Try their kava lounge!

Amazing experience that fixed my piriformis muscle stiffness and back pain. Lovely and caring…read morestaff, along with a peaceful environment! Would definitely recommend.

Love this place! Tina always does amazing with my eyebrows and both ladies are always so sweet!read more

Ashu did a wonderful job with my lash lift. Super convenient to get it done while I'm also in for…read morethreading.

I had never had a facial before, but Micki officially turned me into an addict :)…read more First and foremost, she's so welcoming and easy to talk to...she really tried to understand my skin type and regimen to know what I wanted to get out of my visit. It's refreshing to receive a service when you can tell someone is truly passionate about what they are doing. Second, the service itself was amazing- I had no idea how incredibly relaxing a facial could be! I left feeling like my skin was so "breathable" AND all the tension in my neck and shoulders were eased. Truly an all around experience. Definitely will be working routine visits into my budget...it's so so worth it. Third, it was also a learning experience (mini biology class, but I do ask a lot of questions:) ) She talked me through everything and gave some product recommendations at various price levels, but was never pushy. Overall I can't say enough about how great my experience was. If you've ever contemplated getting a facial (or any of her services for that matter!) or are looking to try a new place out, please give Micki a try. You won't be disappointed.

I followed Ms. Bina here from another spa on the East side... like a tense, tired dog who needs a…read morefacial, a peel and a paraffin dip. :P Professional, thorough, informative, and wholly worth every penny. Now, tell them Mzz. Julia referred you so I can get 10% off my next visit! :D I pre-booked my next appointment. Already counting the days...

Great service and staff. Very good work and lovely atmosphere. Prices are a little higher than I…read morewas used to but they were able to accomplish more work in that time so I was happy.

I feel compelled to update again…read more YES, THE HAIR IS STILL COMPLETELY OBLITERATED. Some people wonder if electrology works for permanent hair removal, and it certainly does! I almost was tempted to post a picture of my eyebrow area, but then I felt it'd be weird to have a Yelp cover page of a random swath of hairless brow.

They are always either on time or early, and the vibes are ALWAYS great. I've been an EWC customer…read morefor years in 3 different states and Annika is one of the best waxers I've had. I'm a total baby when it comes to Brazilians and brows and she is incredibly efficient & does a wonderful job. Had to write a review bc I've been going for some time and I've never been done wrong by this location!!!! Plus I always feel like a princess when I leave

I've been coming to EWC for over a year, and more than half my appointments with Sesha have started…read morelate--sometimes by 5 mins, sometimes by 30. This isn't about her; it's about a broken scheduling system. I've suggested redefining new customer to include anyone not seen in 3+ months (since 6 weeks is a full hair growth cycle), but nothing has changed. In the past, the rushed time even left me with residual wax, but I didn't complain. They also raised the price recently and it's now $61 excluding tip. Meanwhile, a competitor I've tried has been on time 100% of the time, so it's clearly possible. The delays here cost me extra parking fees, push back other commitments, and cause anxiety when I can't make work meetings. With no Wi-Fi and terrible reception, I can't even do anything productive while waiting. Time is money. During my last visit on 8/8, I was told Sesha would be 5 minutes late... then 10... then maybe another 5, before being told I should consider another specialist or reschedule. REALLY? EWC cancels my appointment if I'm 5 minutes late, yet doesn't hold itself accountable for being on time. How is that customer-centric?

Lauren, a student stylist at the Institute, did an amazing job! She really took the time to listen…read moreto what I thought I wanted, but also wasn't afraid to gently suggest a lighter color than I had originally chosen. I'm so glad I trusted her expertise because the results turned out even better than I imagined. My hair looks healthier, feels healthier, and for the first time in a long time, I feel like I have a true style instead of just a haircut. Lauren is talented, professional, and has a great eye for what will work best for her clients. I highly recommend booking with her!

I had a generally positive experience overall. I have gone to cosmetology schools to get my hair…read moredone for years like 25 years so I know what to expect. The staff and students were friendly, and the check-in/check-out process was easy. The tables at the hair rinse/wash stations were a little different than what I expected, but they were actually a nice setup. I had a full highlight and haircut done. The three students who worked on my highlights were all very kind, and the highlights themselves turned out well. However, the entire appointment took almost 6 hours when quoted 3 hours, which felt very long. During my visit, several students were openly talking about how many hours and days they still needed to make up before graduating in September, which felt somewhat unprofessional to hear as a client. The student doing my service seemed somewhat distracted and unsure at times about certain steps, although the work she completed was done well. There were long waits during the lightening and coloring process, and during those waiting periods no one checked in to see if I needed anything. The haircut portion was not completed by the student assigned to me because she was unsure how to do it, so the instructor, Amy, ended up finishing it. After my color was rinsed out, I still noticed hair dye left on my neck when I left. Toward the end of the appointment, the student was informed she had another client scheduled, and she became very flustered. She told me she could not blow dry my hair because she had another client waiting. By that point, I needed to leave soon anyway, but because the appointment had already run so long, I ended up leaving late and was delayed getting to another place I needed to be. I also understand this is a school and students are learning, which I do respect. However, when students are representing the school and working directly with paying members of the public, I feel there should still be professional standards in appearance and conduct. Clothing such as crop tops and athletic-style mini shorts may be fine among peers in a classroom setting, but it did not seem appropriate while providing services to public clients.

Love love love Coco's!!! Cori, the owner, is incredible. She takes the time to get a feel for you…read moreand your needs, whether you know them yourself or not! She tells you what she sees and why, but also asks you what you think!! For example, my hair was dull, lifeless, and in need of some major TLC after no salon appointments for a year during the pandemic. Cori brought it back to life! Cori is very professional, knowledgeable, passionate, and talented with her work. I trust her with my hair and my time. She will give you the personalized appointment you and your hair require, with some great conversation in a sweet location. And her products!!! Her shelves are filled with products that she has extensive knowledge of. Just ask her about it! She will get you exactly what you need. I'm hooked on the ultimate repair shampoo and conditioner she recommended to me at my first appointment. Needless to say, I've found my regular!

Cori is so pleasant and has a fantastic eye for color (so far that's all I've done with her). I…read morescheduled a last minute touch-up appointment with her through Yelp. She's so easy to chat with and attentive. I was definitely in need of a color refresh, and she took the time to figure out the best tone for me. The color turned out exactly how I wanted it; it's like she read my mind! Her salon space is very bright and inviting.

Aimee always does a fantastic job, and helps me choose colors and cuts that flatter my skin tone…read moreand face shape. The space is nice and clean and very pleasant. I've never seen a bad haircut (but she's fixed a few that others did).

I came to Aimee looking to do something a little different (but still ME) and boy, did she deliver!…read moreI seriously can't stop looking at my hair in the mirror. Her space is cool and comfortable, the ambiance of the location is bustling without being annoying, and Aimee is a pro at what she does and hilarious to boot. Great, engaging conversation was had. I had a vision of what I wanted for my hair, brought a few pictures, and she literally took what I had in my head and totally made it happen. If you're looking for a pro at "atypical" colors, Aimee is the master you seek. Trust me. I hate liars and I don't hate myself, so I would never lie. Take a chance on this one. She's a gem. You'll be glad you did.