I purchased a groupon for a brazilian blowout at Salon Etoiles, as well as adding a haircut. When I called to make the reservation, the receptionist told me i should not have bought the groupon because they price match, a service that i did not know they offer as I have never been to this salon. Multiple times throughout the appointment, my stylist complained about groupon, saying she doesnt make any money when clients purchase their services, making the experience uncomfortable. I was informed on the phone that there would be an additional charge for long hair, which i agreed to. When I arrived, they reminded me of the additional charge. After taking my hair out of the pony tail, I was told there was going to be another charge for having thick hair. Never in my life, have i been asked to pay more for the thickness of my hair (as it is not that thick. Definitely not thin, but not thick enough to warrant an extra charge, nonetheless). So, I was going to be charged an extra $100 for the service I already purchased, making the cost essentially the same if i went to the salon and paid full price. I already made the appointment, cleared my schedule for the day, and was in desperate need of a haircut, so I agreed to the new price. They started by shampooing my hair, preparing it for the brazilian blowout. When i sat in the chair, I was asked to brush my hair myself. The stylist told me that she was taking a new class on applying the product and informed me they would not be washing my hair and applying the mask at the salon, rather i would do it in 24 hours at home. Every other time i have received a brazilian blowout, they apply the mask and style it in the salon for you, allowing an immediate turn around time. After I got home, I called a brazilian blowout customer service representative for clarification on how to complete the process myself, and they told me that she was wrong, the class she claimed to be taking does not exist through the company, and that she should have completed the process herself. So, I then called the salon back to try to understand why she did not use the system the product has in place, and she kept speaking over me, and being rude. This process is supposed to last 10-12 weeks, and after one week, i already see the curls returning at a much faster rate then any of the other times I have received this process. All that being said, the haircut was good. Most times, the stylists take off more than I want, but she was respectful of my wishes to keep it as long as possible. If you JUST want a haircut, I would say to come here, but I would not come for any other services than that. read more

My family will remain a loyal client of Salon Etoiles. I've been Badri's client since early 2000, way back in her D.C. days. It is always a joy and with great pride to leave her salon looking and feeling great because Badri always does a fantastic job! Badri had been styling/trimming my daughter's hair since she was 4 years old. My daughter is now 15. I followed her in Vienna, VA using Google (she left her former salon without a word to her clients in respect to the owner of the D.C. salon). But, I found her! Thank God! To this day, she does a great job on our hair - Japanese straightening, Brazilian Blowout, color & highlights (the best!), and trim/style. Badri is an expert trichologist, colorist, and hair designer. She goes to regular trainings & certification programs to keep up with the latest trend in hair fashion. She is very knowledgeable and an expert in hair care. How many of you can say that about the person taking care of your hair? In Salon Etoiles' defense, the extra charge for Brazilian blowout for hair longer than shoulder length, is not hidden in the fine print. They tell you upfront that they will charge extra. I believe you should not complain about it because Brazilian blowout (1) is LABOUR INTENSIVE; (2) the price, which starts at $150, is a great deal! You will be paying a lot more in other salons. I paid $600 for the Japanese straightening way back then, and it's the same procedure as the Brazilian blowout. If you were caught by surprise that you had to pay extra, perhaps you didn't ask how much it will cost you.... You have to come prepared. Salon Etoiles has come a long way. I have observed all the staff for years now - they are more confident now and more 'independent'. The salon is a well-oiled machine. read more

Five Star--to Salon Etoiles, and Ms. Matin. Matin is so lovely and superb in terms of talent, listening skills, knowledge of hair and hair products. I have been thrilled with her ability as a colorist and stylist and presence--for fifteen years. I began in Vienna where I lived, and now travel from Warrenton where I live to experience her beautification of my hair!! Frankly, I am totally gray--of course only Ms. Matin knows this! She travels to hair shows in NYC to learn about the latest styles, colors and hair products--and that is what I get!! The Salon is also lovely, comfortable and welcoming--beginning with the excellent Starbucks coffee--so elegantly presented in silver demitasse cups, plus sweets! Badrie and the staff are also lovely. I was rather puzzled by the review by Mr. Sid R.--writing for his wife. I can assure him I am not "fake" having lived in Vienna and now in Warrenton--I was so fortunate to have found Matin fifteen years ago, and am thrilled with the new wonderful renovation of Salon Etoiles. It is always a lovely experience to be beautified and pampered by talented, kind professionals in a salon of such quality. read more

I originally purchased a Groupon for this salon and I have kept coming back for over two years because of Nasim and Badrie. My hair was as horrifying as it could get 24 months ago, and after two Brazilian Blowouts by Nasim my hair turned to silk, such that now I only need to go twice per year to keep it up. NASIM MAGICALLY FIXED MY HAIR!! Her service, combined with Badrie's wonderful customer care, has made my entire haircare experience the best I have ever had. Nasim uses the best products I have seen, and has a system for the blowout which seems to last far longer than ones which my friends have had done at other salons. My hair is silky smooth and has grown so long, due to the protection the product has on thwarting off breakage. Mostly though, I have always been treated special and given care by them. Love this place and love Nasim! read more

I am absolutely IN LOVE with this place!!!! Badrie is a hair a genius! I never really had great hair before I met her, it was always a semi-managed frizzy/curly do I lived with. But since Badrie started to treat my hair it has become the shinny beautiful hair I can be proud of with VERY LITTLE effort on my part. I have never gotten SO MANY COMPLEMENTS in my life!!!!!!!! It is beautifully cut, expertly colored with highlights to die for ;) The salon is super cute, in a really cozy street in downtown Vienna, full of other cute shops and stores. The eyebrow lady is amazing! and their new nail tech is fast and really really good! I am so grateful to have found this place and leaving my hair to Badrie has been one of the best decisions of my life!!!! AMAZZZIZNNNGGGG read more

OWNER HARASSES PATRONS ON CHURCH ST!!!! THREATENS TO HIT PARKED CAR AND DAMAGE PERSONAL PROPERTY!! I will never use this salon. Owner treated us very rudely, yelled at us, and threatened to hit our car (with young children inside) if we did not move from the free public street parking space in front of the salon. We parked there for an hour to eat at sushi yoshi down the street. Beware of an irate, rude, crazy woman driving a white Range Rover if you dare to park on the street in front of her salon. We called the police to report her and they verified we were parked legally in public parking. I WILL NEVER SUPPORT A PLACE WHOSE OWNER TREATS OTHER PEOPLE SO TERRIBLY AND HARASSES patrons on church st. Shame on her. read more

I've been a client of Badrie's soon after Salon Etoile's doors opened for business. Even though she is a highly skilled stylist, she is constantly learning new techniques to provide her clients with the best possible service. She always takes time to discuss your style choices never rushing through the process. Badrie has a genuine desire to please her clients. I have wavy hair and getting the right cut has been challenging. If I wake up and my hair looks good, I've scored! And, that's how I feel about finding Salon Etoile, I've scored! Not to mention, the salon aesthetic conveys a sense of calm. It is clean and bright with a modern, yet cozy, appeal. read more

I've never seen a salon so willing to help each other out. I have long thick hair, so it usually takes about 3 hours to get my hair cut, blow dried, and styled. That being said, Manazah (and some other stylists that helped her with my mane) did an amazing job in a shorter amount of time! Customer service is one of the best I've seen at a salon in a very long time. AND if you bought this $35 Groupon, then it was a steal! $70 for a haircut is expensive, but with the friendly service and the upbeat and clean atmosphere, I'll have to sacrifice a few more dollars to come back! In the end, you get what you paid for! read more

Here is the TRUE salon experience! If you are looking for an incredible stylist and a colorist that can do an excellent work and you are difficult person to please (like me), you have to go see Nasim at Salon Etoiles in Vienna. I love my hair a lot; but lately I had a lot of dead ends and it was out of control. She turned my hair into a masterpiece and a cut to die for. I have never received so many compliments on my hair as I have since I started seeing Nasim. I highly recommend Nasim She is really warm and welcoming and really wants to make you feel good about yourself. read more

Great atmosphere ASK FOR MATIN. She is my favorite. She is funny and caring. She gave me a makeover. I had thick,long, and unruly hair. More then half of my hair was dead and had split ends. I didn't know what to do-I didn't want to cut my hair short. She has a lot of experience and gave me a haircut that made my hair healthy with a good length. Also, the hair cut fit the proportions of my face. She made great suggestions and always asked for my opinion. I told her to give me a lot of layers, so she did. I look and feel great. read more

In all of my 43 years, I have never received a haircut that is this good, that made me look so young and beautiful. It is all because of professional Matin. For the first time everybody thinks I am in my late 20s. I have gotten so many compliments in one week that could never have imagined. Matin gave me the best hair cut and bangs and I normally am very picky with my hair dressers, because I have long hair and trust a very select few. Thanks to Matin I had a very special Valentine's Day. read more

I've had my highlights & brezilian blowout by Nasim & I am so happy.She also takes care to listen to my wishes and is always kind,warm and never rude. I feel very comfortable sending others to her as I know how professional she is. I am happy and grateful to know her in my walk of life. Thank You for being the best hairdresser in the world. I hardly ever write reviews, but I had such a good experience with Nasim that I just had to share. read more

I went here with groupon deal, didnt expect anything but they did such a great job painting my nail. I did shellec mani/regular pedi this afternoon and my husband said my nail looked amazing. I am satified with my experience. This place isnt fancy or modern like other nail shop but didnt matter to me since they did an amazing job. Person who did my nail was very nice and took her time didnt feel rushed or anything. I will def go back! read more

Sam Kazemi is a talented stylist who truly cares about customer satisfaction. I was hesitant about getting a Brazilian Blowout but he made the experience as pleasant as possible and the results were amazing. The salon was very clean and all the COVID-19 customer and worker protections were in place. I highly recommend you make an appointment with Sam for your next visit. Barbara A read more

I went to Salon Etoiles yesterday and I could not be happier. I, like most of the people who have left reviews, had Badrie and she was not oversold. She treated me like an old friend, offered me a cup of tea, and did an amazing job with my hair. What more could you ask for?? I bought the Living Social deal, but will absolutely go back there for full price. It is well worth it! read more

Crazy owner claims street parking in front of her store. Threatened to back up into my car with me and my two kids sitting inside so I called the cops on her. She was out of her mind. Kept saying we were parked there too long. I avoid this place at all cost, you don't know what the crazy owner might do to you. Proof is in the pictures (and video). read more

My stylist Nasim really took the time to listen to what I wanted and seemed to understand my vision. Nasim was friendly. All the products that were used during my visit were explained to me with reasons as to why they had been chosen, I even walked away with a purchase! I absolutely love my new style and I'm already excited to go back. Thank you. read more

I got laser hair removal there. I loved my service. I felt so comfortable with Tila. She is very professional. I did laser before in another salon but I didn't get good results. But now I am so happy because I find them. They are all friendly and kind. I pretty recommend them to everybody. I will come back to salon Etoile for other services. read more

I love this salon, and particularly my wonderful stylist, Matin. She has cared for my hair for years and is the only person I trust to color and cut. It is always a treat to be around this professional stylist. She really has magic in her fingers. I always love what my hair looks like when I leave. Check out this salon and Matin. read more