Katie is the best hair stylist I have EVER HAD. I've asked her to transform my hair from blonde to brown and brown to blonde and she has made my hair look absolutely gorgeous no matter what we do to it!! She always knows exactly what I want even if I don't know exactly what to call it lol. She really knows what she's doing and it's clear. She knows what will look good on you! I've been to many other hair stylists who have almost fried my hair off and it's so awesome to be able to get my hair done by Katie and trust that she is doing everything she can to keep my hair healthy. If you want beautiful hair go to Katie!! read more

So disappointed in the cut I received from Jessica. I asked for a trim with a long layer with no texturizing. What I got was a white trash shag cut with the left side being one inch shorter than the right side. Uneven ends everywhere from deep point cutting with 1/3 of my hair above my chin. I have thick curly hair which is difficult to manage & this cut is a nightmare. I don't know why hairdressers think they have better ideas. I'm definitely not going back. I was surprised since the previous two times she did what I asked. read more

Don't waste your time and money with Jessica. The WORST hair color I ever have gotten. I came for my appointment and the salon was closed. She even didn't call to inform me. I went the next time, asking to get a simple hair color with baby highlights with cool tone, and left the salon with my hair being 2 colors having warm tone in it, as seen in the picture. She simply didn't know what she was doing. She has no integrity in her work ethic as she asked me to come back if I did't like the color. I called her the next day and she refused to fix the color. Stay away from her if you want to get a decent hair color. The condition of the salon is poor and definitely not what I expected for a Mt. Pleasant salon, especially not at her prices. read more

Salon Swank - The WORST hair color I ever have gotten. Don’t waste your time and money with Jessica. - Hair Salons Near Me - Mount Pleasant, South Carolina

I will start with.. I certainly hope the owners/employees of this salon are ok? Giving a 1 star because..well.. I made my first appointment with Salon Swank (online, - which is fine -only way to do it..) ..with "Jessica" in July as availability was a month out. Not in a hurry, so I booked. Received an email confirmation on Monday for my Tuesday at 2:00 pm appointment... I arrived at about 1:57... and the salon door was locked. So, I called the phone number, and the message said, "we do not have a receptionist, please leave a message or book online at..".. So, I left a message, "Hi, I am here, but your door is locked"... Well it is Friday.. and I have never heard anything... Again, hope they are okay.. Lots of places to get a hair cut in town..So..going somewhere else. read more

I moved to Charleston a couple months ago and have been having a hard time finding someone who can do my hair properly. Jessica did mine about a month ago and I'm obsessed. I've had so many compliments and I will def be going to her from here on out. She even followed up with a shampoo and conditioner recommendation to make my hair last longer! 10/10 recommend read more

The rudeness, lack of professionalism, and complete lack of respect for clients and their time is appalling. I've never seen anything like it. Having been a "bottle" blonde for over 25 years and lived in 6 major cities, I'm used to various salon experiences. Never in my life have I encountered staff like I have at salon swank. My review is two-sided, yes I did purchase a Groupon but I also had scheduled a pricey non-groupon keratin treatment, so please don't write this review off as based on a groupon experience. Originally I purchased a groupon in October for a haircut. Take note, it is now May 1 and they have yet to honor this groupon. After purchasing the groupon I called to make an appointment. After 4 attempted calls and over a week later, I received a callback and was told that they only see a limited number of groupons and that it would be several months before they could fit me in. While that is certainly inconvenient, I made my appointment and got my hair cut elsewhere. The appointment was later rescheduled due to unknown reasons. Finally in late winter/early spring I decided I wanted a keratin treatment and called to update my Groupon haircut appointment to add an expensive, non groupon service. I was treated quite differently. Now ladies, I don't know about you but I am one busy mama. I'm a full time grad student with two under two and a registered nurse. It gets tough! As women we try to fit so much into our schedule and our time is valuable to us ALL. Whether we are mothers, students, or professionals, hair salons and their services are meant to make us feel pampered and relaxed, not stressed out and screwed over. I was finally looking forward to my hair appointment when I received a text that morning from the stylist, stating she was sick and couldn't come in. Extraordinarily last minute! I had already altered my crazy schedule and prepaid for a babysitter. It was such a disappointment. Moreover, I had an exciting date planned that weekend and needed a cut ASAP. So once again, I rescheduled and went elsewhere. The stylist was extremely unapologetic, stating "well there's nothing I can do, I was sick". I didn't get so much as an apology for a last minute cancellation that I had shuffled my life around for. The icing on the cake occurred between yesterday and today. I received my email confirmation for my once again rescheduled haircut, April 30 at 1pm. I dropped everything, got a sitter, put off schoolwork and made my way to the appointment where I waited around for 45 minutes like a complete idiot, at one point having to ask the dentist in the office downtstairs to use their bathroom. My stylist was a complete no-show. I finally received a call back about an hour ago today from an extremely unapologetic stylist who again stated it wasn't her fault because she tried to reschedule last week but called the wrong Lauren. She didn't hear back from this other person so why would you assume the confirmed cancellation happened? Her idea of "making it right" was offering me a haircut that I already paid for. I said that's just not going to cut it and her response was a very whiny "well I DID apologize, ugh!" Further, there was no cancellation in the system and I was sent my email reminder and she did acknowledge all of the above, verbally. The bottom line is this: my groupon is long expired so there's $20 gone, I've spent $64 on babysitters for absolutely nothing, gas money, and probably 5 extraordinarily frustrating hours attempting to reach staff or waiting outside the salon. NO WAY is what I just went through worth anyone's time and I'm still stressed out and upset by this treatment. To the readers, do yourself a big favor... there are so many hair salons out there, why ever bother with one that treats their customers in this way? Lets support each other and show businesses like this that this treatment is unacceptable! Shame on you, Salon Stank. Management had every opportunity to address this situation. I left pleasant voicemails asking to talk with someone, I called...nothing. Seems they could care less about getting in touch with an unsatisfied customer. I encourage anyone with questions or concerns to reach out to me personally and I will provide further details on my experience, everything is documented and they are being reported to the Better Business Bureau. I considered pursuing small claims to compensate for all the time and money wasted but decided it's best to just leave it alone. Seems like a very toxic and negative environment. Looking forward to trying a new salon somewhere else :) read more

I had my hair cut by Jessica yesterday (the owner), and I'm in love with the cut she gave me. I have curly hair and lots of it, and getting a good haircut is always a challenge for me. I told Jess what I wanted, and when I wasn't super pleased with it, she was so patient and listened to what I was picturing, and then gave me something better! She also gives you her honest opinion and reasoning for doing or not doing something you might think you want. I highly recommend getting your hair done by Jess! It's so important to have someone who wants you to leave really happy. I can't tell you how many times I've walked out unhappy with my hair because I felt I couldn't speak up to the stylist. Jess is awesome! :D read more

Katie did an amazing cut and color for me! I've had longer hair forever and had colored it too dark..I wanted shorter and lighter and Katie did just that! A Big change and I LOVE it! read more

Salon Swank - Hair Salons Near Me - Mount Pleasant, South Carolina

Salon Swank is located on the second story of stand alone office building right off Hwy 17. There is ample room for parking. The salon is clean and has a relaxing atmosphere. Jessica is an excellent stylist and took extra care with my fragile hair. This will be my 3rd appointment with her and since then my hair has become thicker and healthier. Her expert knowledge of hair care has taken my over-processed hair and returned it to its thickness and softness. She has a lot of experience and will steer you to better hair care choices. Jessica specializes in hair coloring and creates a natural color effect for you that will take years off your looks! I highly recommend her if you want your hair to be thick,soft, and healthy again. read more

I wanted to write a review for this salon because in the 4 years I have lived in Charleston this is one of the few places I have gone for a haircut or highlight that knew what they were doing. How hard is it to mess up a haircut??? Believe me it has happened more times than I can count. A woman's hair is important regarding the way she looks and feels - sorry but this is the truth. Jessica took me on short notice and was super nice to me. She gave a great hair cut and the highlights she did for me made my hair feel amazing. I left feeling very relieved that it was not a bad experience as I had gotten so many other places. I highly recommend Jessica and Katie at Salon Swank. Very relaxing environment. Very friendly, and Very much into how to cut and highlight hair and the prices are very reasonable. Thank you so much for taking such good care of my hair needs! read more

All I can say is AMAZING! I called last minute to get an appointment with Katie, (I had stopped a random girl in Walmart because her blond was so amazing and she referred me to Katie) and Jessica the owner went above and beyond to get me in today! I was super nervous, because I can't seem to find anyone that can do my blond the way my girl in NY used to!! Katie far exceeded my expectations! My hair color and cut look incredible and Katie was a dream to work with! I felt completely heard! The owner who has this great big inviting personality made a point to come over and connect with me as well! Finally found my place! read more

My stylist rushed through my haircut to the point where she was hurting me. She started 20 min after my appointment was scheduled, and her next client arrived 30 minutes early. She yelled to her next client that she would be with her soon.....even though my time was nowhere near being over. She was scrambling to finish so that she could get to her next appointment. In addition, I have a new piercing on the top part of my ear, and I told her to avoid catching it with the brush. She said she understood, but continued to rush and aggressively comb my hair. She snagged my earring 5-10 different times, even though I told her several times throughout the appointment to be careful. My haircut was mediocre as well. Very disappointed. read more

I'm surprised I'm writing the review as I had nothing but positive experiences at Salon Swank for over two years. However, my last visit was horrible and the 'customer service' since then has been atrocious. I scheduled a dye job with junior stylist Katie and showed her a picture of my preferred look. It seemed as though she double-booked and was somewhat frenzied the whole visit. She got dye and bleach on my face, ears and neck which started to sting after a bit. The other lady she was helping complained that her scalp was starting to burn, too. The finished result was pretty but not at all what I showed her. After getting home, the areas where the bleach splashed on my face and ears continued to burn and left itchy, irritated red burn marks which took over a week to heal. After informing the owner Jessica about my burns, she said I could come back in and receive a free color job. She proceeded to cancel my next two visits - last minute, the day of the appt! - and then finally stated that she was reneging on her original offer and wouldn't even offer a refund. I've been getting my hair dyed for 20 years and have never been burned like this - or received this level of service. Stay away!!! read more

Hands down, the worst salon experience I've ever had. I got my hair cut by the owner. In order of the worst things that happened during that appointment: 1) She just started chopping my hair - I didn't even have my gown/cape on and hadn't even told her what I wanted yet. 2) When she washed my hair, she didn't finish rinsing the shampoo or conditioner out because she was in a hurry. 3) She had double booked my appointment and said she had to rush through my hair cut. 4) She was unpleasant and unprofessional. 5) When she finished my cut, I almost cried. She had just hacked parts of my hair off, and I walked out looking like a 3 year old had played hairdresser on me. When my friends saw me, they were completely shocked by what she had done. Out of fairness, I have to admit I didn't call her and give her a chance to fix things. I was too scared to go back. I'm not sure if she was having a bad day, or if she's always like this. But it in either case, it was like your worst hair nightmare. read more

I was long overdue for a haircut and style and decided to give Salon Swank a try. I'm glad I did! Katie, my stylist was very nice and fun to talk to! Not only that, I loved her work! I showed up with a few pictures and explained what I had in mind and she got straight to work. My hair looks and feels so much better! Their pricing is reasonable and the salon is comfortable. Will definitely be back and would recommend this salon to everyone! read more

Got the Groupon deal and am very happy with my whole experience! Katie is a thoughtful, smart and talented colorist/stylist and she helped me create a fresh new look that I can build on (when I'm ready to upgrade to more drama). read more

I highly recommend Salon Swank! I have been going to Jess for years. She fixed my heavy hair and color. She offers her honest opinion so I know she is not just trying to please me (though she always does!) so I know my hair will look great! I get so many compliments on my color...even weeks after its been done! I think she's amazing and I've never been disappointed. I appreciate her knowledge especially about color. She moved from 5 minutes away from my home to 40 minutes away. I would follow her further if I had to! I have never used any stylist other than Jess (owner) but I would give anyone a shot there because I trust Jessica's judgment! read more

You know that anxiety you feel when you have long hair and it's time to get a haircut? Well I sure felt that. I decided the Hermione Granger look wasn't professional for my new career and decided to find a new salon. I stumbled upon Salon Swank after some online research and booked and appointment with Katie. She helped me pick a color for highlights to complement my dark hair because I was new to the experience. She gave me her professional opinion on the length and created a style that would be easy to maintain yet stylish and young. I walked out feeling more confident than I ever have after a haircut. I'll definitely be back! Thank you Katie and Salon Swank for the transformation. Give them a try and book and appointment with Katie you won't be disappointed. read more

If I could give more than five stars, I would. I had a wonderful experience with Katie yesterday at a long-overdue cut & color appointment. Start at the point where I scheduled an appointment online, and the time window was 12noon to 1:50pm. I doubted that all I needed could be done in that time frame but wasn't too worried about it. It was exactly one hour and fifty minutes, and my hair looks amazing! She balanced my color beautifully and gave my hair its health back. I don't feel I was crazy-specific and really wanted Katie's recommendations anyway. I trust her implicitly and can't wait to return! Very cute place, too :) read more

My hair too came out terribly choppy and not at all what I asked for. Will never return and I suggest you don't either. They're no better than suppercuts! read more

She did it Again! Maci hit it out of the park again! This is the second hair cut (First time was Groupon) at Swank Salon and the hair cut I was given not only felt good and has been complimented by strangers when I've been out in public, that's never happened before. The ladies at Swank are Personable, Attentive and all Good Looking (Yes I know being Biased, Hey I'm a single man). Point is I know good outcomes happen here, just look at the faces of those walking out, that tells all. If you haven't been here and are reading these reviews to make a decision, don't believe everything you read, who knows maybe those who have issues communicating clearly are the same type who have dysfunctional Interpersonal relationships. read more

What a find! Great little place that offers myriad services. Katie made valuable and knowledgeable suggestions that gave me an end result beyond my expectations. I would recommend this salon - everyone was pleasant and calm - a wonderful way to spend your pampering time! read more

Just had a cut plus hight low lights with awesome Ms Heather. I got a groupon deal and I end up meeting great professional people it was all worth the try by groupon. Definitly I'll go back. Tnx Heather. read more

Heather listened to exactly what I wanted and did an incredible job cutting my hair. Her and the other artist were very kind and make you feel comfortable. I have long, curly hair and I recommend Heather to anyone! She is so sweet and truly talented at what she does. read more