Had a water softener installed. Excellent and quick service on the install! They walked me through…read morethe softener and how to operate it and cleaned up after the job was finished. Definitely recommend working with them.

Have to leave comment on the service technician who came out today. His name ROBERT HUGHES. I hope…read moreCulligan sees this review. In a nutshell this guy is awesome, knows his stuff, REALLY knows his stuff. On a 1-10 scale?? 11. Nice job Robert. In the future if I need a technician, I'm calling for you!!

Trying to call and change my scheduled appointment on Monday for almost a week and a half several…read moretimes a day. The voicemail is full and I sent an email as well. Please call to change the delivery date of Oct 3. 708 745 4878

Super service filling my pool. Fast and reliable. Highly recommend…read more Same day service.

They suck! I have been a customer for a long time and now all of sudden they drop the ball in…read moredelivering my water! I was suppose to get water today and I got nothing. But yet received a text stating water was delivered but went to look and there is no new water bottles! The empty jugs are still sitting there! They have no problem taking your money before you get the products and yet the customer service rep said oh well did you look outside? Yes dumbass I did! Nothing and there was no Picture confirming the delivering . Now I have to wait until 11.27 for delivery. So I need to spend money and buy water at the store! And all I got is $10 off. No I want a full refund! I plan to call my bank and dispute the charges , this is the 2'd time they did this to us! I need to find another water service cuz ready refresh sucks!

The worst service ever. They tell you they are coming and they don't. They show up and don't tell…read moreyou so you have to store extra bottles. Unfortunately no choice but these unreliable idiots

We have had Water One for years because their water is great tasting and their delivery timely…read more Their customer service however is just not that good. We had a problem in the past and repeated calls by myself went without reply. Finally, I gave up trying. Great tasting water though.....

We have had water delivery service for many years with by companies like Nicolette, Hinkley and a…read morefew other corporate run providers and have been sick of paying to much, poor service and nickel and dining us with fuel surcharges and what ever else they can sneak in over time. Had enough like us??? Water Ones approach is different and their service has been outstanding. You can call the day before you need a delivery and they come out. The rates are fair. Most important the water quality is very good. Stop get screwed over by the big guys (nestle) ... just like your cable provider and will sacrifice any customer satisfaction just to make an extra dollar. Not the case at Water One.. I highly recommend checking these folks out... we continue to be impressed every time. Yes I'm actually a happy customer!

They filled up my intex above ground pool. I had gotten the pool used from a family member and upon…read morefilling it we found a few tiny pinholes and the driver (sorry I forgot this name) helped me patch them up. They are super nice-super fast. I called on a Friday and they came on Monday. I will definitely use them again.

Very tragic. We put in a second pond because our first pond the fish had reproduced and needed more…read moreroom. So they pumped 6000 gallons of water in and we turned on the pumps to recercutate the water. All seemed good until an hour later fish were dying - Within 2 hrs everything we had raised for the past 6 yrs was now floating dead in both ponds. We were told it was fish safe. This was not the case. So far we don't have answers as to where the driver got his water, Had to have high levels of Chlorine in it. Lost about 80 beautiful fish friends. Not sure when it will be fish safe , Hoping the owner will call me back and make this right. My fish were healthy and happy they died a painful death.

They ran out of thier Sping water and replaced it with garbage Ice mountain water without telling…read moreme. Hold times average 27 min and I've had 4 bottles leak in the past 3 month. I'm not sure what happened to them, but I canceled my service today.

Scheduled delivery of cooler and water for 7/3/24. They never showed up…read more They rescheduled for 7/5/24. They didn't show up again. Called and was told it was still on the truck for delivery, it would be here 7/5. Nope, no call or anything, just didnt show up again. Now it shows as scheduled for 7/8... So unless you want to spend your life sitting home waiting for the magical day when they actually show up, probably go elsewhere :)

Since Hinckley Springs became Primo brands, their service has decreased tremendously :…read more -They have delivered incorrect orders -Failed to pick up empty bottles -Failed to return to correct problem deliveries -Customer service makes promises and the delivery people do not comply Tired of all of the problem deliveries. Currently, since we have received a double order and empty bottles have not been picked up for weeks, we have a bill of $322.00 for a household of 2 people. Absolutely horrible service!! We're cancelling.

1. Water wasn't delivered - kept rescheduling…read more 2. Took 1.5 months to pick up water jugs. 3. Got water filtration system - in my house, flooded my cabinets. 4. Installer reeked of alcohol one time, didn't know- and acknowledged, wasn't sure how you fix it. 5. Claim dept. didn't cover all the costs to repair cabinet and then ghosted me when I ask for a number for the installer (who had the pictures of the damage) RUN RUN AWAY FROM THIS COMPANY

This company needs to be audited. I get charged sewer for watering the grass, how is this possible…read more I am in January right now and just got my July/August bill. They are a joke and need to be investigated.

American Water is the absolutely WORST company. Driven by greed and profit with absolutely no care…read moreor concern for their consumers. I'm paying 5x the rate my friends are for the same size household in surrounding cities for the exact same, if not worse, water. If you're looking to move and your water supplier is American Water, HEAVILY consider it. You'll be paying hundreds extra a year compared to others for the same service in another location.