I have a culligan water softener and reverse osmosis system. My RO is leaking into my kitchen…read morecabinet so I called for service today, 2/27/2025. The earliest they can service this request is 3/19/2025. i will be charged $80 for the visit, plus parts. If they have to come back, I will be charged $95.00. In the meantime, my family will need to rely on bottled water until then. I'm sure there's someone looking for work in this field. I need to under how it is that Culligan in Modena doesn't have enough techs to make a more prompt service call. I'm very disappointed.

I had Culligan replace my old water softener system (which was not Culligan). When I agreed to…read morepurchase the system and also a new reverse osmosis system, I was told by the salesman, Paul, that someone would come out to check the system & make sure it was functioning properly about a month after install. This never happened. When I contacted the office, I was told this definitely should have happened and the salesman should have contacted my husband. Months have passed, and still nothing from Paul. The person in the office said she would contact Paul and he should be reaching out to us. Nothing. Another week passed and I called the office again. This time I spoke with someone else who also said the system should have been checked after install. This time I was able to schedule the follow-up with the person in the office. She gave a window of time that the service person would arrive, but she also said the day of the appointment (today!) the person coming to check the system would call and narrow it down to a two hour window. No one ever called or showed! Culligan also offers home delivery of salt. Another thing Paul sold us on and it has been nothing but bad! The first delivery date came and the driver (who is supposed to bring the salt wherever you want--including to the basement where the system is) tried to deliver only 2 of the 5 bags we were supposed to receive (and leave them inside my front door). He told me "well, 5 is a lot." He didn't know our delivery schedule! It's every other month, so five bags WAS appropriate! The second delivery date came and went...we didn't receive any salt! The bill came without problem, of course, and showed the last delivery date was 6/30/23 and the reason NONE NEEDED was given in regards to how many bags were delivered. A lazy driver lied and likely cut his Friday short leading into a holiday weekend. He never even came to our house! We were also told that if a delivery was scheduled at a time we weren't home, the bags of salt would be left on the porch. We have a video doorbell. We know he never even came! All in all, it's been a horrible experience! I would NOT recommend using Culligan services, and I would definitely not recommend buying anything from Paul! It's clear that he gives a story to get the sale, making things sound like they treat their customers well. But then you buy, spend thousands of dollars, and they forget about you completely!!

The greatest water deliverer ever!!! He has gone above and beyond for us since the first day I met…read morehim. He's saved our butts a few times with our pool!!! He's a man of his word and he's very reliable!!!

From the owner: Pool Water Delivery, Water, Sand and Gravel Hauling, We Can Order All Types of Gravel…read more Services: Dump Work, Gravel, Pool Filling Service, Sand

They ran out of thier Sping water and replaced it with garbage Ice mountain water without telling…read moreme. Hold times average 27 min and I've had 4 bottles leak in the past 3 month. I'm not sure what happened to them, but I canceled my service today.

Scheduled delivery of cooler and water for 7/3/24. They never showed up…read more They rescheduled for 7/5/24. They didn't show up again. Called and was told it was still on the truck for delivery, it would be here 7/5. Nope, no call or anything, just didnt show up again. Now it shows as scheduled for 7/8... So unless you want to spend your life sitting home waiting for the magical day when they actually show up, probably go elsewhere :)

Since previous owners of my home had used this service I got the company's phone number off an…read moreinvoice. After not understanding his explanation I asked a few followup questions and he swore at me and hung up. Years later when I had some work done on my well I learned this guy charged for 390 feet of wire, pipe, and service to now learn it was 280 all this time.

This is by far the worst 'business' I have ever dealt with. The owner is like an angry child that…read morealso is a sexist. He yelled at my wife and told her to have a man call him because he cannot talk to her and hung up. When I called him back I and asked why he hung up he swore at me and hung up. I would be embarrassed if my 12 hear old did this. I would rather sponge bath in bottled water than work with this mean owner. Also there are other services nearby that were pleasant to deal with.

As many previous reviews have stated, this business and "Lisa"…read moreneeds some lessons in customer service and how to speak to people. I'm not going.to waste any ones.time with a long story. Just weigh your options. There are any number of other companies Happy to earn your business. Customer Service is DEAD here!!! Sorry that I tried to keep my business local. I don't believe they will survive with the way they treat people.

When visiting this poor excuse of a business, make sure you read all signs in the store, including…read morethe one that points out that they are not responsible for poor packaging of their products, which will (not might, but will) result in damage to your vehicle, clothing, and/or physical self. After picking up a container of bleach, I returned home to find a leaking container, with a broken handle, in the back of the minivan. When calling to request a valid container, no answer. Message left with no return from anyone. Customer service is not a priority here, just give them your money and leave. Obviously, standing behind their products is not a concern.

The worst service ever. They tell you they are coming and they don't. They show up and don't tell…read moreyou so you have to store extra bottles. Unfortunately no choice but these unreliable idiots

I purchased a one time order and yet primo Brands Delivered 5 cases of water and left it on my…read morefront porch i didn't order this water and yet they didn't let me know that they were going to deliver it but they said oh we can't take the water back once it's Delivered but yet want to Forcefully charge me for the water i didn't order so Be careful of this Fraudulent Primo Brands water company,I'm still Disputing these Charges this Primo Brands water company is Terrible and notorious for trying to Rip Off Good People, Heads up and Be Careful.