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Updated 3 months ago

Services - Water Transport

Water delivery

Water purification system cleaning and maintenance

Water purification system installation

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Water purification system repair

Salt delivery

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Culligan - Mokena

Culligan - Mokena

1.0
(3 reviews)

I have a culligan water softener and reverse osmosis system. My RO is leaking into my kitchen…read morecabinet so I called for service today, 2/27/2025. The earliest they can service this request is 3/19/2025. i will be charged $80 for the visit, plus parts. If they have to come back, I will be charged $95.00. In the meantime, my family will need to rely on bottled water until then. I'm sure there's someone looking for work in this field. I need to under how it is that Culligan in Modena doesn't have enough techs to make a more prompt service call. I'm very disappointed.

I had Culligan replace my old water softener system (which was not Culligan). When I agreed to…read morepurchase the system and also a new reverse osmosis system, I was told by the salesman, Paul, that someone would come out to check the system & make sure it was functioning properly about a month after install. This never happened. When I contacted the office, I was told this definitely should have happened and the salesman should have contacted my husband. Months have passed, and still nothing from Paul. The person in the office said she would contact Paul and he should be reaching out to us. Nothing. Another week passed and I called the office again. This time I spoke with someone else who also said the system should have been checked after install. This time I was able to schedule the follow-up with the person in the office. She gave a window of time that the service person would arrive, but she also said the day of the appointment (today!) the person coming to check the system would call and narrow it down to a two hour window. No one ever called or showed! Culligan also offers home delivery of salt. Another thing Paul sold us on and it has been nothing but bad! The first delivery date came and the driver (who is supposed to bring the salt wherever you want--including to the basement where the system is) tried to deliver only 2 of the 5 bags we were supposed to receive (and leave them inside my front door). He told me "well, 5 is a lot." He didn't know our delivery schedule! It's every other month, so five bags WAS appropriate! The second delivery date came and went...we didn't receive any salt! The bill came without problem, of course, and showed the last delivery date was 6/30/23 and the reason NONE NEEDED was given in regards to how many bags were delivered. A lazy driver lied and likely cut his Friday short leading into a holiday weekend. He never even came to our house! We were also told that if a delivery was scheduled at a time we weren't home, the bags of salt would be left on the porch. We have a video doorbell. We know he never even came! All in all, it's been a horrible experience! I would NOT recommend using Culligan services, and I would definitely not recommend buying anything from Paul! It's clear that he gives a story to get the sale, making things sound like they treat their customers well. But then you buy, spend thousands of dollars, and they forget about you completely!!

Water Transport - waterdelivery - Updated June 2026

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