Our septic injector pump went out and we had sewage water coming up in our laundry room and lower…read moreshower, NOT GOOD!! I called R&R and Angelica was very helpful, they had Tim and another gentlemen at our house the next morning. I had to work, but my wife was very impressed with how courteous they were. When they finished, Tim called me and explained what they had found, very professional and friendly. I highly recommend them, good prices and GREAT service.

Thank You R and R Septic for your reliability and great…read moreservice During Covid-19 Pandemic IL mandate Stay safe, stay home, save lives We called on a rainy day. Our septic was full The R and R technicians arrived and completed work within a 4 hr time frame- impressive The technician Very professional, friendly Highly recommend

Doug delivered true emergency-level plumbing heroics. I created the problem (don't ask), and he…read morewent way above and beyond to fix it. Thanks to Doug, my house has running water again, everyone can shower, and my marriage has officially been saved. Highly recommend if you enjoy both functioning plumbing and domestic harmony.

I'm writing this at 8 pm on a Saturday after my hot water recirculating pump sprang a leak. Called…read morethem and Doug called me right back and despite not working Saturdays, helped me troubleshoot over the phone to hold me over until they could come out and fix it. I've had them replace sump pumps before. Doug and Cody have been more than stellar at the work they do. The prices are fair. I can't say enough good things about this business. Beth few exist like them these days. Go to the local FB group and people are fishing over them for a reason.

As I sit here reading some of the negative comments regarding services that were performed by RCM,…read moreI feel compelled to post my experience that I have had for the last 7 years with this company. Not only has RCM maintained my furnace and a/c unit on several occasions , they did a full installation of a new unit. I should have listened to Chris from the start when she suggested to replace my furnace on the first service call they made. At the time money was tight and I just needed the temporary fix (bandaid) to keep it running. They answered every call no matter what time it was, they were there! Even after making the suggestion of a new unit. I have never in any of my dealings with not only Chris but the field personnel as well ever had anything negative to say about anyone at RCM. My experience with them has been A++ and nothing less than great! I must add one other note. My 22 year old son bought a house this past year and unbeknownst to him his furnace was going in and out during the winter months. Keep in mind they had just had a baby boy so there was a newborn in the house. My son called me at 2am to tell me that the furnace went out and it was dropping below 50° in the house. I rushed over with heaters to get the temperature up and called Chris at the wee morning hours . Not sure exactly the time but it was before normal working hours for anyone. She cared for that newborn like she was part of our family and I will never forget that! She had a service member from her team over at his house in less than an hour and repaired the furnace. So excuse me in advance when I say this, RCM is a normal business that is here to perform a service and in return make money. When I hear false comments like some of the previous posts that are so FALSE AND SO FAR FROM THE TRUTH! This is one of the best companies that i have ever dealt with regarding home improvement or services. Because you dont get anything for free and dont get your way doesn't mean to jump on social media and slander someone's service that by all means dont deserve. You cannot put a price on the service that these people give! Thank you to RCM for not only having great service but having quality products at a competitive price!

As a maintenance manager for over 100 stores across the states, this company is one of the most…read moreunprofessional vendors I've worked with. Briefly put, we agreed on $350 diagnostics fee for 2 units and everything that might be needed in excess will be called in for approval before proceeding. In addition to before and after pictures to be taken + a manager's signoff. A few hours later I called the office and was told that the technician has left site and the total cost was $545 for resetting a breaker and replacing a couple of fuses. (Only got 3 pictures that are of no benefit and no signoff was obtained) I offered to pay $400 because the amount they requested wasn't approved and the their answer was that we either pay the full amount or they'd return to the store and uninstall the fuses. Definitely not a company that I would recommend and of course this is our last time we work with such unprofessional money-hungry people.

I received a referral for this company from a trusted friend. I immediately advised my husband to…read morecall this company based on my friend's experience. To my dismay, I was shocked and thoroughly disappointed with the level of customer service that my husband received just trying to schedule an appointment. I'm very big on customer service and this company failed to meet my expectations early in the process. As a potential customer, my husband and I didn't expect to be treated in such a demeaning manner. During the process of scheduling an appointment, at my friend's request, we notified the representative that she referred us. Immediately, in a rude tone, the representative states, "It's still going to be a $175 service charge". Then he went on to say, "I'm not going to be driving all around for free." It was never implied or requested that they provide a service or commute for free. Why would you assume that by simply saying who referred your company that we were expecting anything short of the same quality service that you provided the person that referred you? We never expressed any issues with the service charge nor were we expecting a discount for saying someone referred your company to us. One would think that the person making the referral would benefit not the person being referred anyway!

Problem with backup in main line....This company was great! Able to come to my home in a couple of…read morehours, they were professional, friendly, explained the issue, got the job done and even cleaned up the space! My sister had recommended them and I was just as pleased! I felt the price was very fair and work was excellent. Thanks to Rick & partner- I highly recommend.

Waited an hour for him - no show This company may be best…read morefor Southside of city given that this is closer to their location

I've used them off and on for emergency plumbing services since a pipe burst in my front lawn about…read more5 years ago. So when I called about putting in new bathroom fixtures because I was going to reglaze my tubs and Jimmy mentioned that they do that as well, it seemed like a good deal to just have them do that too. I've done it before but I didn't really want to. He even offered a guarantee for the work. Nice. Except I then find out they have zero clue how to refinish/reglaze a tub. They came in with not enough supplies (I discovered days later that they used my painting supplies that I had stored there to paint the apartment so obviously there was lint and debris in the glaze). They did one tub in white and the other in gray. Then told me it wasn't gray while we stood there looking at gray. They came back a 3rd time after I complained and I was feeling hopeful because they scrubbed it out and did a thin layer which might have worked out but then they came again and applied the second (third) coat and it was horrendous again. I was gonna eat the loss because it was clear at this point they didn't know what they were doing but everyone was being a good sport about it. But after seeing this work , Jimmy asks for the remainder of the payment. What? You should be offering me my money back seeing as how I will not be able to get a professional to come repair this and may have to buy tub liners now. So I balk because this is embarrassingly terrible and I'm definitely not sending more money for it. He tells me to let it dry and they'll come back on Tuesday which would be the 4th try. He didn't show up or call and I didn't expect him to. I've shown that vacant unit 6 times since last week and you know what ppl ask if I'm going to fix....the tubs. They look terrible, they're rough, bulky, and they didn't even caulk. People keep asking who did it and if I paid for that. I'm embarrassed to say that I did. I paid $600 and I could have gone to Home Depot and bought 2 $50 reglazing kits just like they did and gotten better results. I'm pissed because it's clear that it was a lie. They do not, in fact, reglaze tubs. It looks more like something they wanna practice at and I got to be the test dummy.

Update 4/22/25 - Unfortunately, I have to update my previous good review. I contacted David to…read moreinform him that when I turn on my outdoor spigot that my carpet gets wet inside my home in the same area that is near the repaired hose bib. When he left my house on 4/4 he stated that he would return if there was any issue relating to the repairs that he personally worked on. Now, when I initially contacted him on 4/16 regarding this ongoing matter, he was very dismissive. I got the impression that he did not want to come back out to inspect the issue. He asked me to look at my water meter below my stairs to see if something was spinning. I have no clue as I'm not a Plumber. I sent a photo. I asked if he wouldn't mind coming back out to see what the issue was. He just responded "ok". I didn't hear back so I followed up with him on today 4/22 and his response is to call back out the contractors that I had cut a hole in my wall for him to fix the repair initially. My insurance was covering the costs of those contractors due to unrelated water damage. So now he wants me to pay for contractors to come back out, cut another hole in my wall, repair drywall and repaint so he can inspect the hose bib that he attempted to repair. As his response was if he came out there's nothing he would be able to see without the hole being cut. I am beyond frustrated. Of course I'm not doing that. So I essentially I paid David a little over $300 for nothing. I still can't use my spigot without water leaking into my home. I now have to say that I do not recommend his services based on my recent experience. I'm rating him 2 stars because he made himself available initially with the quick turnaround. Although, I still have the same issue that he came to repair. And I asked several times if the hose bib that he repaired was the issue (while contractors were still present and the hole was still open) and he assured me that is was and stated that he showed me the pipe with the hole in it. Welp, if it was not sure why I still can't use my spigot and have wet carpet when it's turned on as well as potential risk of water flooding my home again if it were to be turned on for a period of time. Initial review: David was "Johnny-on-the-spot" as they say. I'm very grateful. I contacted him on Yelp on Thursday 4/3 with an extremely tight window for Friday 4/4 to repair a Hose Bib while my contractors were present so they could cut a hole in the wall to allow him to do the repair. With less than a days notice he was able to oblige. He was punctual, fairly priced and made the repair quickly. I highly recommend David's services!

I had an ejector pit pump fail due to age and reached out to YELP plumbing contractors for…read morereplacement. Home Plumbing Services was the only contractor that quoted me a rate up front without a home visit and service call. I reached out to Home Plumbing Services and scheduled an appointment with David. He showed up on time and was courteous and professional. The ejector pump was replaced in a timely and professional manner. David went beyond expectations and corrected failed fittings on some aging pipes. I would highly recommend Home Plumbing Services to anyone looking for professional services and results.

As many previous reviews have stated, this business and "Lisa"…read moreneeds some lessons in customer service and how to speak to people. I'm not going.to waste any ones.time with a long story. Just weigh your options. There are any number of other companies Happy to earn your business. Customer Service is DEAD here!!! Sorry that I tried to keep my business local. I don't believe they will survive with the way they treat people.

When visiting this poor excuse of a business, make sure you read all signs in the store, including…read morethe one that points out that they are not responsible for poor packaging of their products, which will (not might, but will) result in damage to your vehicle, clothing, and/or physical self. After picking up a container of bleach, I returned home to find a leaking container, with a broken handle, in the back of the minivan. When calling to request a valid container, no answer. Message left with no return from anyone. Customer service is not a priority here, just give them your money and leave. Obviously, standing behind their products is not a concern.

We had a great experience with Ace when we needed our sewer line partially replaced. We got quotes…read morefrom multiple companies and Ace not only came in well under every other quote, they were the most comprehensive in diagnosing the problem, discussing different approaches, and mapping our system in order to minimize how much of our yard/sidewalk would have to be excavated. The communication from Ace was outstanding throughout the process, which was delayed by weather and complicated by obstacles from previous repair attempts by another provider. Their guarantee that they'd address any emergency repairs immediately gave us a lot of peace of mind while we waited for the ground to thaw for the line replacement! They handled the permit and inspection process seamlessly as well. We will continue to work with Ace in the future and would highly recommend them.

We really appreciated their quick and friendly service, would definitely recommend them!read more