I have been coming to Salty Dog for years. Mike the bartender is awesome. This is why I return with friends. Also, I work in the neighborhood and always suggest to my coworkers to come here for happy hour. However after a Friday night here, I will NEVER give Salty Dog my business ever again, and I hope none of you do as well.
Apparently sitting at table service is different than sitting at the bar. You would think that spending almost $250 on drinks, they would offer some type of buy back. Well they didn't. So I asked the waiter to ask the manager. He did and the "manager" said that he wasn't present during the whole time we were seated so he can't do anything. They said that they can't buy back, but that Don Julio was supposed to be 14, and they only charged 11. I thought that was ridiculous that this was the response I got. I politely said that it wasn't possible after 6 hours of being here they can't take one drink off as a buy back. I asked him to ask again. He went, asked, and came back with "well we can do a buy back and give you a drink now." I declined saying that we wanted to leave and just asked if they could knock off a drink. I said that I wanted to speak to a manager or I'm not paying this bill until I speak to someone in charge. He said that there was nobody there I could talk to except John and he told me that I didn't want to speak to him. Why should I, as a customer, be scared to speak to a manager? At this point, it's like where is the customer service? Or why can't the customer just speak to management? At least have the decency to come to the table, not dodge a customer's request to speak to management. It's just courtesy.
Well here comes the bald man John like a big bad wolf SCREAMING at my face, "What? What's your problem? You don't want to pay your bill (meanwhile I have my credit card open in front of him) ? Call the cops, have her arrested. She doesn't want to pay the bill. We don't want your business here anyway. Call the cops." I was mortified. Not only did we spend $250, they added $47 gratuity on 3 people's tab. and our bill came out to $304. I had no problem paying the bill as the owner's daughter Nicole came and decided to take over and told me to deal with her. Now embarrassing me in the middle of this place like I was a degenerate who couldn't pay a $ 300 tab, they swiped my car with no problem. But Nicole had a comment or excuse for every thing I said. I told her that I come here all the time, I'm good with the bartenders and take care of them since I'm one myself. I always take care of Mike..she kept cutting me off and saying that Mike wasn't there tonight and table service was different. I said it shouldn't even matter at that point. How does that justify this man yelling at me at a reputable estabilshment in the community where children and families were around ok? Then I pointed out how John and his posse and in the corner were judging me like high school girls about my situation, not knowing the entire story. I would've tipped the bartender $60 dollars because of our length of time there. She said it's unfortunate that the waiter will suffer from this and I said yes, but management could've came to me and said unfortunately we can't comp, but the next one would be on the house. Not offer the comp AFTER me having make a complaint. Then on top of that have this man come at me humiliating and insulting me in the middle of the restaurant. He was so disrespectful and needs to be taken out of this business. It was outrageous and traumatic what I went through and I'm sure this man John thought he could speak to me that way because 1. He thought I was some dumb drunk. 2. I am an Asian woman who wouldn't stick up for herself. Mind you, I wanted to fight back but I literally felt threatened and harmed that if I fought back he would've hit me because of how close he was at my face.
Completely and utterly disgusted. WIll never give them my business again. Period. read more