Widely advertised that Ed Reed would be there on August 14th and had everyone lined up and waiting…read morefor over two hours. When we got inside, they informed us this was not a meet and greet and that nobody over 18 could talk to Ed. Over 300 people showed up and waited based on this false advertisement and wasted our time. Everything also crazy over priced but that's been known

I live by the Dick's in Gambrills, but will gladly come to Annapolis to avoid that location and…read moreit's staff. The staff at Annapolis does a great job of taking care of customers. We've made a quite a few big purchases here, and had a few issues from Gambrills corrected here. I don't know what I would do if this location wasn't here.

You know, I have to really be unhappy to leave a negative review. I've been a loyal Dick's Sporting…read moreGoods customer for 20 years. I have never had such horrible customer service. I tried to return a brand new pair of shorts with tags that were a gift. All I wanted to do was exchange them for another color because the color I received was light and completely see-through. The gentleman at the counter refused to consider anything I said because I did not have a gift receipt, and he was only willing to give me a third of the value of the shorts. I really like the shorts and would like to keep them. I just am not interested in flashing everyone in the process. I just wanted a different color. Such a shame as I always was so happy with this store's curbside pick up. It's been the best. Unfortunately I will not be back. So disappointed. : (

Visited the Glen Burnie store yesterday and was happily helped by AJ in shoes during my visit. I…read morewanted to try a variety of athletic shoes on and AJ was very knowledgeable and helpful. He knew about the different styles, how they fit, and also what the new improved and popular products were. I will be back to visit again and I hope AJ is still there!

This place is the worst. We purchased a bike for my son here and a few months later the derailer…read morebroke. We live right around the corner so we took it here, but they said they weren't taking any bikes because their tech was out for an extended time. We'd check back every now and then but got the same answer, so we packed it up for the winter and just a few weeks ago I had my son and daughter bring it back. The staff, instead of just taking the bike back (which is still under warranty) chose to make a big fuss and turn us away for not having a repair #, but also stating that the bike couldn't have been damaged the way my son had stated. We call asurion and get a repair number, and then resubmit the bike. They never called us, or have me paperwork, so 2 weeks later when I pop in the guy says they can't repair the bike. At the time I thought nothing of it, and was prepared to take it to Annapolis, which is out of the way, but it was the only option. However when we came back to pick it up, I read the sign that said clear as day "if we can't repair the bike we will replace it" and we questioned the staff member about it. Scott, who we initially talked to when my kids brought the bike in, and the same day when I brought it back stated that he was the tech that was out when we initially were attempting to get it fixed. He is solely focused on the fact that the bike couldn't have broken the way my son stated, and was personally refusing to fix the bike, even though we already got the go ahead from the warranty people. Scott, is telling us that him and another manager CJ, have deemed what happened to the bike to be neglect, and have decided that they won't help us any further. They just let the bike sit in the rafter for 2 weeks, and never contacted asurion to submit any update on the bike. We argued for about 30 minutes, but got nowhere. They tried twisting our words, and down right lying about what had taken place in our prior dealing with them, and now Scott all of a sudden says he wasn't even the bike tech, but he's the person most hell bent on not honoring our warranty. Which the store doesn't even have to pay to fix, because it's under warranty. The neglect that they speak of is that they don't believe how my son claimed it broke, but let's be for real he's 15 and could possibly be withholding some details, but regardless the bike is under warranty and we didn't even need to offer an explanation. They fully refuse to help us, and we take the bike outside and call the warranty company in the parking lot. The lady from Asurion is shocked, and saying she's never heard of such a thing happening. She stated that they have already given us repair number, and given an okay for the bike to be fixed. She stated that the matter in which the bike was broken had nothing to do with anything, and that the tech just needed to assess the bike and then send them a report. We went back into the store with the lady from Asurion on the phone, and let Scott talk to her. Then after being told they didn't have a tech that could fix the bike (even though initially Scott stated he was the tech that was out the summer before) and after they said they wouldn't fix the bike, they now had a tech named Andy that would be in on Tuesday to take a look at it, and contact Asurion. However Scott, was like parts take a long time, and made it seem as if they were salty and would just stall everything to spite us, and we just really wanted to have the issue resolved. So we took the bike to Annapolis, and they didn't even care how the bike was broken, they just said we'll fix it. It could be about 2 weeks for the part and another week for the repair. Scott and CJ were rude and unprofessional. They fought us every step of the way, and even made up their own rules to impede us, when they couldn't justify anything with an actual policy. The guy from Annapolis said that they see broken derailers all of the time, and they even have a name for it, that's kind like an inside joke with the people in their department. Scott and CJ acted as if there has never ever been a broken derailer from the GT brand ever in life, and were insulted at the idea of it. Like these guys were fully invested in fighting us tooth and nail instead of giving us the service they we deserved. They went above and beyond to their duty to see that we would not have our bike serviced at their store (which is where we purchased the bike) and I can only assume that this strategy has worked for them in the past, because of how adamant and aggressive they were with my family and myself. In the end Scott had to eat humble pie as the lady from Asurion told him that they couldn't do what they were doing. They had made such a big deal about us getting the repair #, and then when we did they didn't even touch our bike.

Walked in and asked for help, was helped right away and made my stop super fast!! Wide selections…read moreof whatever you may be looking for!

I came in to do a return. Kristen did not respond to me when I said hello. When I said hello…read moreseveral times, she continued to talk to her coworker then asked me for my phone number. I put my number in but apparently, she was ringing up my order as a brand new purchase. When I told her that I was returning an item, she responded that I never informed her that I had a returned. I responded by informing her that she never said hello to me and never asked what I needed. She argued back that she asked me how I was doing and that it was my fault that she rung up the purchase. I educated her on customer service and informed of better ways to act as a cashier. She processed my return finally. Because of this interaction, I wouldn't come back to location. If Kristen isn't able to remain professional and welcoming while working at the cash register, she should find a different position that doesn't require employee-to-customer interactions.

I prefer the old store before they remodeled. This upgrade (?) makes the place seem smaller…read moresomehow. The prices are ridiculously high in the store. You can find better bargains on their app. The people who work there seem either bored or irritated.

Depending on what you are looking for, this particular Dick's is your option. I was here for bike…read moreassessories and gear. Unfortunately they have a very small selection of assessories and I did not find what I was in need of. However, this store was very clean and organized. The staff were very helpful and polite. Customer Service was delivered from this particular store.

Poor and unprofessional management. Lack of customer focus as they deflected basic issues and…read moreprovided snarky comments. Don't recommend.

I don't ever have to go in there again. I asked for a few pair of shoes and was told to have a…read moreseat. I sat and sat and sat as other customers after me were serviced. Im still waiting and went home. It's back to school season and 1 person working, maybe the kids trumped me. I've had a few bad experiences and they did away with hunting and camping gear. You can buy an overpriced cooler there but you can have it.

I've shopped at Dick's Sporting Goods for years, but our recent visit to the Bel Air location was…read moreincredibly disappointing -- all because of the unprofessional behavior of the store manager. From the moment we asked a simple question, we were met with attitude, condescension, and a complete lack of customer service. Rather than helping to resolve our issue, the manager escalated the situation with a rude and dismissive tone, making us feel like we were an inconvenience instead of valued customers. There was zero effort to listen or show basic respect. It was shocking and honestly embarrassing, especially considering we were calm and polite the entire time. The rest of the staff seemed fine, but it's hard to feel comfortable shopping somewhere when leadership treats people like they're a problem. We left without making our purchase -- and we won't be back. Dick's, if you're reading this: your team is only as strong as your leadership. We expected better.

Convenient location. Great selections of all around…read more Athletic wear is on the pricy side. From what we have seen, outside of the limited items on their clearance racks, they rarely have any sales going. Spacious store and clean. Good customer service when they are not busy, because they definitely don't have enough help at times. When that happens customers do need to wait for a while. Restrooms on site. Ample parking out front.

Quick and simple. I…read moremade a purchase online and was able to return it to the store. They provided a $10 off $50 coupon that was only good for 3-hours sooooooooo I looked around and didn't find anything I "needed". But the selection and attentive staff were great.

This is a dope discount store! I love a good deal and I got a pair of Vans for $24!! This store…read moreliterally has any type of athletic wear or shoe you may need! Happy I got the chance to finally stop by and check out the deals and sales! Got my daughter some cleats for flag football and got myself two pairs of sneakers just because! Great value for your bucks! Start your back to school shopping now and start here!

Yessssss! I've heard about this store but didn't know how wonderful it actually was. It's basically…read moreliquidation and clearance for Dick's Sporting Goods and the prices are amazing. They had tags that notated if an item was 50 or 75% off the already reduced price and I found a number of good deals anywhere from one dollar to nine dollars, specifically for Adidas Nike and the Dick's Sporting Goods brand. I was pretty impressed. They also had Patagonia, the Northface and Carhartt. If you have a Dick's Sporting Goods rewards number, you can use it here and you can also redeem rewards, doing that I ended up walking away with eight items for $38. Don't sleep on this place!

Me and my family have been shopping here for years. From all things to shoes, to athletic and…read moresports wear, for all seasons, Dick's Sporting Goods has the best selection. The store is always fully stocked, and very seasonably acceptable, and the workers are always very kind and eager to help. While most pieces can be pricey, and the items can all add up, you can always receive great coupons in the mail or online and signing up for rewards is always a great option. The other day I tried on a pair of shoes and requested them through a computer/ipad instead of asking a store associate for my size. I was shocked at how quickly the store associate brought the shoes out and how seamless the whole process was. The store is never super busy, allowing you to explore and take your time seeing all that there is to offer.

Ugh, do I have a hard time finding comfortable shoes these days. I had a $100 gift card to Dick's,…read moreso I ordered online and regretted it as soon as the shoes arrived and didn't fit. I took them to the store and had a mediocre experience with the in-store shoe shopping. In that, it didn't happen. There were no employees to be found that worked in the shoe section then I noticed a kiosk where you have to input what you want then they will bring them to you. Ain't nobody got time for that, according to Sweet Georgia Brown. I will say that the cashier who took my return was extremely helpful, friendly and enthusiastic. Very sweet young lady who I appreciated very much. I was able to get my money back in gift card form to return another day. I did. Still unsuccessful.....

Extremely disappointing experience with Dick's Sporting Goods…read more I recently had knee surgery and was unable to leave my house or drive for an extended period of time. I am a volleyball coach and regularly tell all of my players to shop at Dick's Sporting Goods. My husband is also a basketball coach and recommends Dick's to his players as well, so our family has spent a significant amount of money with this company over the years. I had purchased knee pads in both a medium and a small. My daughter tried on the medium, which fit, and never even tried on the small. I was still within the 90-day return period and simply wanted to exchange the unused, brand-new small pair for a different size. Because of my surgery, I could not drive until my doctor medically cleared me. The closest Dick's Sporting Goods is an hour away, so once I was finally able to drive, I made the long trip and spent a considerable amount of money on gas just to make this return. Not only did they refuse to exchange an unused item that was still within the 90-day period, but the manager was extremely condescending and rude about it. I was not asking for a refund or trying to return something used. I simply wanted to exchange an unused pair of knee pads for the correct size. After years of recommending Dick's Sporting Goods to my athletes and spending money there myself, this experience has seriously changed my opinion of the company. The policy may be the policy, but the way this situation was handled, especially by the manager, was completely unacceptable. Customer service and common sense should matter, particularly when a customer is making a reasonable request under unusual circumstances.

Great selection, always well stocked but I must admit the prices can be steep!…read more You can pretty much find all things sports, outdoor, hiking, and fishing gear all under one roof. I remember years ago that they used to sell even camping equipment and items like hunting gear but it looks like they no longer carry such items based on my visit today. Nevertheless.....In all, a legit a legitimate sporting goods retailer with a wide selection of top-brand athletic gear. The store ioffers wide selection of popular brands, including Nike, Adidas, and North Face, as well as their own private-label brand, DSG. I did score on a pair of running shoes that were on sale and a decent price but decided to put my workout gear back as to. I know I can find better prices online. Price point set aside, I appreciate the variety of products and at least knowing there is a solid sporting good s store in the area. You can't go wrong here, searching for miscellaneous, sporting goods items. The staff here are very helpful with answering questions, locating items, and helping you navigate the store.